Mitel 3300 Bedienerhandbuch

3300 CITELlink Gateway

for Meridian 1 Phones

Installation and Configuration Guide

NOTICE

The information contained in this document is believed to be accurate in all respects but is not

warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change

without notice and should not be construed in any way as a commitment by Mitel or any of its

affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for

any errors or omissions in this document. Revisions of this document or new editions of it may

be issued to incorporate such changes.

No part of this document can be reproduced or transmitted in any form or by any means—

electronic or mechanical—for any purpose without written permission from Mitel Networks

Corporation.

Mitel Networks is a trademark of Mitel Networks Corporation.

CITELlink is a trademark of Citel Technologies Ltd.

Nortel Networks is a trademark of Nortel Networks.

Other product names mentioned in this document may be trademarks of their respective

companies and are hereby acknowledged.

3300 CITELlink Gateway Installation and Configuration Guide

for Meridian 1 Phones

March 2005

®,™ Trademark of MITEL Networks Corporation

Table of Contents

iii

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

About the 3300 CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Supporting Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Tools and Equipment Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Information Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Network Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Program Meridian 1 IP Sets on the 3300 ICP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Preparing Meridian 1 Users for Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing the 3300 CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Connect the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Power Up the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Verify Phone Operation and System Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connect a Phone after the 3300 CITELlink Gateway is Powered Up . . . . . . . . . . . . . . . . . . . . 10

Configuring the 3300 CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connect a Maintenance PC to the 3300 CITELlink Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Change Configuration Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Upgrading 3300 CITELlink Gateway Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connect a Maintenance PC to the 3300 ICP Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Transfer the Software Load to the 3300 ICP Controller (Internal TFTP Server) . . . . . . . . . . . . 15

Load the Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Troubleshooting the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Before You Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

General Troubleshooting Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Hardware Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3300 CITELlink Gateway Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Phone Wiring Chart for Meridian 1 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Phone Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Sample feature cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Installation and Configuration Guide

Introduction

About this Guide

This guide provides instructions for installing, configuring, and troubleshooting the Mitel®3300

CITELlink Gateway. It is intended for qualified 3300 ICP technicians.

The guide contains the following sections:

•Introduction—provides an overview of the gateway and lists related documentation and

safety notices.

•Before You Begin—sets out the steps for preparing the site for installation.

•Installation—describes how to install the gateway unit, register supported Nortel Net-

works™ Meridian 1 IP sets, as well as test and troubleshoot the installation.

•Configuration—describes how to configure the gateway for DHCP or static IP addressing

and how to upgrade software.

•Appendixes—provide additional information such as technical specifications, wiring

charts, phone key layouts, and configuration tool commands.

About the 3300 CITELlink Gateway

The 3300 CITELlink Gateway is a network interface that provides supported Meridian 1 sets

with connectivity on the Mitel 3300 Integrated Communications Platform (ICP).

The unit connects to the 3300 ICP controller through a Layer 2 switch and to a maximum of 24

Meridian 1 sets through standard wiring, punchdown blocks, and connectors.(See FIGURE 1.)

Meridian 1 sets are line powered from the gateway.

Figure 1: Standard CITELlink Gateway Configuration

Installation and Configuration Guide

Onceconnectedandprogrammedonthesystem,Meridian1sets—includingdisplays,softkeys,

and supported hardkeys—operate like Mitel phones.

Bydefault,thegatewayis configuredto useDHCPIP addressingandto loadsoftwareupdates

on startup.If required, these defaults can be changed using a command-line tool included with

the gateway.

The 3300 ICP supports any combination of Mitel and CITELlink-supported phones up to the

maximum capacity of the 3300 ICP controller. A 700 -user controller, for example, supports a

maximum of 29 gateways (700 limit ÷ 24 phones per gateway).

The gateway is supported on 3300 ICP systems with Release 5.2 software or higher.

Supported Meridian 1 Sets

The gateway supports the following Meridian 1 models:

Supporting Documentation

The following documentation is available on Mitel Online at http://www.ebiz.mitel.com:

•3300 CITELlink Start Here Guide–identifies the documentation that you need, provides

important safety instructions, and details regulatory approvals.

•3300ICPSystemAdministrationToolOnlinehelp–providesinstructionsonhowtoconfigure

phones on the 3300 ICP system.

•3300 CITELlink Phone User Guides–identifies the functions of the Meridian 1 phone keys

and provides feature operation instructions.

•3300 Integrated Communications Platform Technician’s Handbook–provides instructions

on how to configure the 3300 ICP DHCP server and launch the System Administration tool.

•LAN Design Guidelines for the Implementation of 3300 Platforms–provides further details

on setting up the LAN and Layer 2 switches.

Important Safety Instructions

WARNING: Before attempting installation, read the Safety Instructions provided in the

3300 CITELlink Gateway Start Here Guide. This guide is shipped with the gateway.

WARNING: Failure to follow all instructions mayresult in improper equipment operation

and/or risk of electrical shock.

• A2008 • M2006 • M2008 • M2616

• M3110 • M3310 • M3820 • M3901

• M3902 • M3903 • M3904

Note: The following Meridian 1 devices are NOT supported: Analog terminal adapter (ATA),

M2616CT,Keyexpansionmodule,externalalerterinterface,Meridiancommunicationsadapter

(MCA), Meridian programmable data adapter (MPDA), attendant consoles.

Note:YourequireaMitelOnlineusernameandpasswordtoaccessthesite,andAdobeAcrobat

Reader to view some online guides.

Before You Begin

This chapter lists the tools and information required for installation and describes how to

• Prepare the network, including testing existing sets and cabling, checking DHCP configu-

ration (if required), and checking Layer 2 switch configuration.

• Program the 3300 ICP, including the DHCP server, licenses, feature access codes (FAC),

Meridian 1 sets, and phone keys.

• Prepare users by distributing user guides, FAC reference cards, and phone key labels.

When planning the installation, note that the gateway:

• Supports a maximum of 24 sets

• Supports ONLY the Meridian 1 IP sets listed on page 2

• Must be connected to a properly-configured Layer 2 switch

• Must be installed within 1.4 m (5 feet) of an AC power source

Tools and Equipment Checklist

The 3300 CITELlink Gateway unit ships with mounting hardware and the 3300 CITELlink

Gateway Start Here Guide.

In addition, you will require:

Power supply cord.

Order the correct power cord for the country of installation from Mitel.

CAT 5 straight-through cable with RJ-45 connectors

A 25-pair extension line with Amphenol-type connectors for connecting the gateway to a

punchdown block. A female connector is required to connect to the unit’s front panel.

A punchdown block and phone cables

A PC with communications software (such as HyperTerminal) and an FTP utility

An RS-232 straight-through cable for connecting the PC to the gateway or 3300 ICP

controller

3300 ICP controller with Release 4.1 software or later

3300 ICP System Administration Tool username and password (for accessing the 3300

ICP System Administration Tool)

3300 ICP Device and User licenses for each Meridian 1 set

3300 CITELlink Phone User guides for the Meridian 1 sets

Note: For more information, see TABLE 5: Technical Specifications on page 21.

Installation and Configuration Guide

Information Required

Before configuring the 3300 ICP and the gateway, record the following information:

IP addresses for the 3300 ICP controller, external tftp server (if required), gateway unit,

and network router. (Static IP addressing only)

The directory number (DN), model number, and programming for each Meridian 1 IP set.

Check the part number on the bottom of each set to verify the model number.

Feature Access Codes programmed on the Meridian 1 phone system. (Optional)

It is recommended that you program the 3300 ICP with the same feature codes where

possible.

Network Checklist

To avoid problems when installing the gateway, perform the following network check:

Check existing network infrastructure before decommissioning the Meridian 1 phone

system:

- Test installed Meridian 1 IP sets including connections and handset cords

- Tone and test existing cabling

- Ensure the loop length does not exceed the maximum recommended (1600 feet/500

meters)

Before installing new wall sockets, check existing phone plugs for non-standard wiring.

For example, North American sets installed at a British site may require you to map pins

2 and 5 to 3 and 4 on the phone plug.

If the network uses DHCP IP addressing, check DHCP server settings:

- Ensure the DHCP server is programmed for the subnet where the gateway is located

- Ensure the DHCP server has enough IP addresses

- Ensure the tftp server referenced is storing the correct version of CITELlink Gateway

software

Ensure the Layer 2 switch is programmed for 10-Base-T Ethernet 1/2 duplex

Program Meridian 1 IP Sets on the 3300 ICP

Before programming Meridian 1 sets

• Program the DHCP Server (if required)

• Enter IP device licenses

• ProgramClassof Service(COS),Interconnect Restriction,andInterceptHandlingfor each

Meridian 1 set

• Program Set Registration and Set Replacement Access Codes

• Program Feature Access Codes

Tip: To minimize user frustration, program the 3300 ICP with the same feature access codes

as used on the old Meridian 1 system.

Before You Begin

For more information, see the System Administrator tool Online help.

For each Meridian 1 IP set, you’ll need to:

• Provide the directory number, device type (CITELlink Type 1 or 2), and interconnect

restriction.

• Assign a COS

• Program phone keys

To program a Meridian 1 set (System Administration tool):

1. Launchthe3300ICPSystemAdministrationTool.Forinstructions,refertotheTechnician’s

Handbook.

2. Choose System Configuration from the Selection menu.

3. Open the Multiline IP Set Configuration form and click Add.

4. Program the set as required. Click Help for more information.

- Set the Device Type as indicated:

- Enter the internal directory number (1 to 7 digits in length) for the phone.

- Enter the Interconnect Number for the phone.

- Click Save.

5. Open the Station Service Assignment form and assign a class of service.

6. Open the Multiline Set Key Assignment form. Refer to “Appendix E: Phone Keys” on

page 27 to identify the number and locations of the personal keys. Note that the M3903

onlyhaspersonalkeyswhichhavebeenpreallocatedtobetheSuperKeyandDownArrow.

- Select the directory number of the phone from the Multiline Set Key Assignment list.

- From the Softkeys list, select the button number of the key that you want to program.

Click Change Member.

- Program the function of the key in the form.

- Click Save.

Note: IP sets may be programmed using the SystemAdministration tool or OPS Manager. For

more information on programming Multiline IP sets, see the System Administration tool or the

OPS Manager Online Help.

For Meridian 1 model: Use device type: For Meridian 1 model: Use device type:

M2006 CITELlink Type1 A2008 CITELlink Type2

M2008 M2616

M3110 M3820

M3310

M3901

M3902

M3903

M3904

Installation and Configuration Guide

Preparing Meridian 1 Users for Changes

Even if you are not installing new phones at the site, installation of the gateway will still have

an impact on users.After installation, the Meridian 1 phones will operate like Mitel phones and

users will have to reprogram personal keys such as personal speed dial buttons.

To minimize the impact on users, it is recommended that you:

• Inform Meridian 1 users of changes in phone functionality as well as on the full range of

Mitel features supported on Meridian 1 sets

• Re-label the Meridian 1 phone keys—Superkey, Trans/Conf, Redial, Message, Cancel,

Prime Line, Up Arrow, Down Arrow and Personal keys—as required. See Appendix C:

Phone Keys (pg. 25 through pg. 31) for the location of the keys.

• Replace the old feature access card on each Meridian 1 phone with a new one. (Record

the feature access codes on the sample cards in “Appendix I: Sample feature cards” on

page 53 and then, photocopy, cut out, and distribute the cards.)

• Refer users to the CITELlink phone user guides for operating instructions. You can print

these guides from Mitel Online at http://www.ebiz.mitel.com.

Changes in Phone Functionality

To help Meridian1 phone usersadjust to changesin functionality, ensure they are aware of the

following differences:

• Sets without HOLD keys can still be placed on temporary hold.

• Usersprogramspeedcallnumbers,personalkeysaswellasenable/disablefeaturesusing

the SuperKey. The M3110 and M3901 sets do not have a SuperKey mapped, as there is

no way of seeing the prompts that the SuperKey invokes.

• On some sets, users must navigate SuperKey menus using * and # on the keypad.

• Some features require the user to dial a feature access code.

• Setsdisplay"Message"whentheuserhasamessage(includingnewvoicemailmessages).

• The user does not need to select a line before dialing a number.

• Ring types and volume control settings are different. The ‘Down Arrow’ key mapped for

various sets is not used to alter audio volume levels or LCD contrast unlike the Mitel

5010/5020 sets to alter the LCD contrast on Meridian sets, use the local Program key to

get to the contrast adjustment menu.

• The M2xxx series of phones have optional displays. If a display is attached to an M2xxx

set then the top right key is used for local control rather than being available as a program-

mable key.

• Sets that do not have a display are supported, but must be configured using the ICP web

interface (e.g. entering their MAC address and port number in the “Multiline IP Set Config-

uration screen”.

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