Mitel Deskphone 6865 Bedienungsanleitung

Mitel 6865 SIP Phone

www.sunwire.ca

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Quickstart Guide

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Contents

Phone Overview with Key Descriptions..............................................................

Setting Up Your Voicemail.......................................................................................

Navigating Your Voicemail.......................................................................................

Most Common Phone Features.............................................................................

Telephone Feature * Codes.....................................................................................

Mitel 6865 SIP Phone

www.sunwire.ca

Overview with Key Descriptions

Key Description

Message LED Indicator: Will ash red when a new voicemail

message is received.

Function keys: 8 free congurable keys (some precongured).

Display: Monochrome screen

Navigation key with selection key

Transfer Call key

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10.

11.

12.

13.

14.

15.

16.

Conference Call (3-way) key

Call List key: Displays recent answered and unanswered calls.

Redial key

Line keys: Line keys are specic to the phone being used. This

means that having an active call on Line 1 does not aect any

other user’s ability to make a call out on Line 1 of their phone.

Loudspeaker/Headset key: Used to answer or place a call using

the speaker phone. If a headset is connected, this button is used to

answer or place a call using the headset.

Mute key: Enables the user to hear the other person but the other

person cannot hear the caller. The light will ash red when active.

Volume key: The volume key is responsive to the state of your

phone. If on a handset call, the volume key will change the volume

on the handset. If using speaker phone, the volume key will

change the volume of the speaker. When not on a call, the volume

key will change the volume of the ringer. Each volume setting is

separate. Your phone will remember the last used volume settings.

Options key: Phone menu settings (such as ringtones).

Hold key

End Call key

Speaker

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Setting Up Your Voicemail

Choose a passcode and record your greetings.

Accessing your Voicemail

By default, your voicemail is set to answer after 5 rings. To access your

voicemail, dial *98. To access another extensions voicemail, dial

*98+Ext. To access your voicemail remotely, call your extension and

press the * key when your voicemail answers.

Setting your Passcode

When accessing your voicemail, you are prompted for a passocde. The

default passcode is 1234. Once logged in, you can change your

passcode by pressing 0for Mailbox Options and then 1.

Recording your Greetings

Sunwire oers the option for up to three dierent types of greetings.

Unavailable Greeting

To record your main Unavailable Greeting, from the voicemail’s main

menu press 3 for Greetings then press 1 to Record a Greeting. Press 3

to record your Unavailable Greeting and follow the voice prompts.

Busy Greeting

If you would like a dierent greeting to be played when you are on the

phone and your line is busy, you can record a Busy Greeting. From the

main menu, press 3,1,2 to record your Busy Greeting.

Temporary Greeting

You can also setup a Temporary Greeting if you are going away but do

not want to record over your existing greetings. Once enabled, the

Temporary Greeting will always play until it is disabled.

To record a temporary greeting, press 3,1,1 from the main menu.

To toggle (enable/disable) your temporary greeting, press 3 then 4.

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Navigating Your Voicemail

See the big picture behind your voicemail system.

Dial *98

Main Menu

Press 1

New Messages

Press 3

Greetings

Press 0

Mailbox Options

Function

Rewind

Fast-Forward

Press

During Playback

Function

Change Passcode

Press

Mailbox Options

Function

Message Info

Repeat Message

Next Message

Delete Message

Forward Message

Press

New Message

Function

Record Greetings

Record Name

Listen to Greetings

Toggle Temp. Greeting

Press

Greetings

Function

Temporary Greeting

Busy Greeting

Unavailable Greeting

Name Recording

Press

Listening to Greetings

Function

Date / Time / Caller

Press

Message Info

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This feature is most commonly used by individuals who share phone

sets or those who wish to use their extension on dierent phones

(and/or locations).

Your phone may be equipped with a Login and Logout softkey. You

can also use *11 to log into your extension and *12 to log out of your

extension. Dial *13 to playback the phone’s current extension status.

Directory and Speed Dial

Pressing the Directory Listing key will give you the option to navigate

your corporate and local contacts. The corporate directy is managed

by your system administrator and is sorted alphabetically. Your local

directory is only stored on your phone and you can add, remove or

modify contacts as you wish without aecting others in the company.

Your Speed Dial settings can be added and manged from either your

telephone set or the administrative web portal. Speed dials can range

from 1 to 999; all speed dials are preceded by ‘0’.

To congure your extension’s speed dial settings:

1. Dial: 00

2. Enter the speed dial number you’d like to edit followed by the # key.

3. Enter the phone number to be assigned for this speed dial option.

4. You will hear a recording state: “Speed Dial Saved.”

If you select a speed dial which already has an entry; you will be given

the option to: edit the entry, delete it or playback its assigned number.

Most Common Phone Features

Learn how our most common features work.

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Transferring Calls

There are two methods of transferring a call: Attended (full) Transfer

and Blind Transfer. An attended transfer allows you to speak with the

individual you are transferring to prior to completing the transfer

whereas a blind transfer simply sends the call.

To complete an attended (full) transfer:

1. While on a call, press the Transfer Call key.

2. Enter the number or extension you would like to transfer the call to.

3. Press ‘Dial’ using the bottom softkeys.

4. You will then be connected with the person you are transferring to

while the current call is placed on hold.

5. To complete the transfer, simply press the Transfer Call key again.

To complete a blind transfer, follow the same steps as above but rather

than pressing ‘Dial’ at step 3 - simply press the ‘Transfer Call’ key again

to complete the transfer.

Note: If you transfer a call and it is not answered, it will go to that

extensions voicemail. You can also transfer a call using the Directory

Listing key rather than entering a number or extension.

Conference Calling

The Conference Call (3-way) key allows you to add a third person to the

call. It’s functionality is the same as an attended transfer, although

rather than completing the transfer it merges all the callers.

Note: Like an attended transfer, you must rst speak to the person you

are inviting into the conference call. There is no‘blind’ conference call.

Also, because you initiate the conference call, hanging up on the other

users will drop the call completely. To avoid this, rather than hanging

up the call, use the ‘Leave’ button which will appear as a bottom

softkey during a conference call.

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Parking a Call

Inbound calls can be parked (put on a public hold) by way of the

bottom softkeys or by dialling: ##. Parking a call allows you or another

user to pick up the call from any other device on the phone system.

While on a call, you will nd a ‘Park’ softkey. If your phone is not

equipped with a ‘Park’ softkey, simply press ##. This will place the call in

the next available parking lot. The system will read back the parking lot

number once the call is parked.

The call will then leave your phone and you can hang up the receiver.

You could now advise the person who must answer the parked call

that they have a call parked on“XX”(where XX represents the parking

lot number where the call was parked).

Using a pre-specied softkey for that parking lot will allow any user to

pick up a call in that parking lot. Alternately, users can simply dial the

parking lot number in order to pickup the parked call.

Note: If your phone is congured with pre-specied softkeys for

parking lots, the status light next to the softkey will light up if a call is

parked in that parking lot number.

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Telephone Feature * Codes

Access features quickly using the following dial codes.

Dial CodeFeature

Access Voicemail

Anonymous Calling

Call Forwarding Enabled

Call Forwarding Disabled

Park Call

Answer Parked Call

Extension Login

Extension Logout

Extension Login/Logout Toggle

Extension Status

Record Call (if purchased)

*98

*67 + Number

*72 + Number

*73

Dial Lot Number

*11

*12

*904

*13

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