Mitel MiVoice Business 5300 Bedienungsanleitung

MiVoice Business 5300

Quick Reference Guide

Table of Contents

About Sunco Communications.............1

HOW TO PLACE A SERVICE TICKET..........................1

Guide for Buttons...................................2

MITEL 5320………………………………………………….2

MITEL 5330....................................................................3

MITEL 5340………………………………………………….4

BUTTON DESCRIPTIONS…………………………...……5

Calling & Programming .........................4

BASIC CALL HANDLING……………………………….…4

ADVANCED CALL HANDLING…………………………...5

Sunco is your Trusted Telecom Systems Integrator

Making business communication easier for you

From modest beginnings as a home-based,

family-run business, Sunco has grown over

the past 20 years into the trusted

telecommunications partner for over 1,600

businesses across Canada. We are a proud,

Canadian company with the love of

business communication at the very core of

what we do.

Our team lives, breathes and works with these

technologies on a daily basis, and understands

how complex they can be. That’s why we’re

committed to making business communication

easier for your organization. How do we do

this? By being an Integrator. We fit all the

pieces of your voice/data systems together into

a unified whole - giving you superior design,

support and management all through one point

of contact. This strategy ensures you get the

technology and services your business needs,

delivered in a way that is coordinated,

convenient and just easier.

No more confusing network service contracts,

overseas call centres, long wait times and

impersonal service. We promise honest advice

and personal support delivered in a way that

reflects our core values:

•We Embrace Change

•We Do What It Takes

•We are Accountable to the Outcome

•We do the Right Thing

•We Bring Out the Best in Each Other

The Sunco team is ready to help. Leverage

our Integrator strategy to help make business

communication easier for your

organization. Optimize your time to focus on

what matters most - growing your business.

Need to reach us? We're

ready to help!

Service: To enter a service call, please

email service@sunco.ca and a ticket will be

auto-generated in our system.

Client Portal: To receive log-in credentials for

our self-service payment and service portal,

please call Tammy Klemmer at (780) 809-1786

or 1 (888) 782-9357

After-hours Emergency Service: To reach

our after-hours on-call technician, please call

(780) 809-1786 or 1 (888) 782-9357 and leave

a message.

Accounting: For questions regarding

invoicing, please call Tammy Klemmer at

(780) 809-1786 or tammy.klemm[email protected]

MiVoice Business 5300 Guide

Mitel 5320

Key

Name

Corded Handset

Display

Provides 15 self-labelling, programmable buttons.

External Speaker

Navigation Buttons

Volume Control

Ring/Message Indicator

Speaker

Mute

Cancel Key

Hold Key

Redial Key

Transfer/Conference Key

Message

Dialpad

MiVoice Business 5300 Guide

Mitel 5330

Key

Name

Corded Handset

Display

Provides 32 self-labelling, programmable buttons.

External Speaker

Navigation Buttons

Volume Control

Ring/Message Indicator

Speaker

Mute

Cancel Key

Hold Key

Redial Key

Transfer/Conference Key

Message

Dialpad

MiVoice Business 5300 Guide

Mitel 5340

Key

Name

Corded Handset

Display

Provides 47 self-labelling, programmable buttons.

External Speaker

Home Button

Navigation Buttons

Ring/Message Indicator

Speaker

Mute

Cancel Key

Hold Key

Redial Key

Transfer/Conference Key

Message

Dialpad

MiVoice Business 5300 Guide

Button Descriptions

Button

Action

Up or Down

Provides volume control.

Scrolls through features options.

Speaker

Activates Handsfree Mode.

Mute

Mutes the microphone during a call.

Provides access to menus for your phone's

additional features.

Cancel

The Cancel or Goodbye key.

Redial

Calls the last external number dialed. The

redial button cannot redial internal numbers.

Hold

Places the current call on hold.

Transfer

Initiates a call transfer or establishes a three-

party conference call.

Message

Provides access to your voice mailbox and

flashes to notify you of messages waiting in

your voice mailbox. Note: The Ring/Message

indicator also flashes when messages are

waiting.

MiVoice Business 5300 Guide

Calling & Programming

BASIC CALL HANDLING

MAKING A CALL

1. Lift the handset or press the speaker/headset

key for handsfree.

2. At the dial tone, dial 9 and then enter the

number you wish to call.

Note: For an emergency call, you do not need to

grab a line, just dial 911. Dialing 9911 will also

work.

ENDING A CALL

Place the handset on its cradle or press the cancel

key.

REDIAL

1. Lift the handset (optional).

2. Press the Redial key. The last number dialed

appears in the display.

3. Do one of the following:

a. Press Dial to dial this number

b. Press Redial to scroll the list of

previously-dialed numbers and then

press Dial when the desired number is

displayed.

ANSWERING THE INCOMING CALL

•Lift the handset for handset operation.

•For speakerphone operation, press the

Speaker/Headset key.

•For headset operation, press the

Speaker/Headset key or the answer button on

your headset.

PLACING A CALL ON HOLD

To place a call on Hold (while on an active call):

1. Press the Hold key. Your applicable line key

flashes the hold icon indicating the call is on

hold.

2. To retrieve a call on hold, press the flashing

line key.

MUTING THE MICROPHONE

Press the mute key to mute the microphone on the

handset, headset, or speakerphone. When you use

the mute key on your phone, you cannot be heard

on an active call or on a conference.

Press the key again to unmute the audio.

TRANSFERRING A CALL

1. Ensure you are on active call with the party you

wish to transfer.

2. Press the Transfer softkey. The active call is

placed on hold.

3. Enter the transfer recipient’s ten-digit number or

extension.

4. Hang up the handset to complete an

unattended call transfer OR Wait for an

answer, consult, and then hang up the handset

to complete an attended transfer.

CREATING A MULTI-PARTY CONFERENCE CALL

1. Ensure you are on active call with one of the

parties with whom you wish to create a

conference.

2. Press the Transfer key. The active call is placed

on hold.

3. Enter the conference target’s number.

4. Wait for an answer, consult, and then press the

Transfer key to create the three-way conference

call.

5. Repeat steps 2 to 4 to add an additional party to

the conference.

RETRIEVE A MESSAGE

1. Press the Message hard key. It flashes when a

message is waiting.

2. Follow the prompts to retrieve your message.

MiVoice Business 5300 Guide

Calling & Programming

ADVANCED CALL HANDLING

MAKING A CALL USING THE CONTACTS

APPLICATION

1. Press the Menu key, and then press >> until Call

History appears.

2. Press OK, and then press Next or Prep to

navigate to the desired call history type (Missed

Calls, Answered Calls, or Outgoing Calls).

3. Press OK. The number of calls appears.

4. Press (UP) and (DOWN) to navigate through the

call history entries.

5. Do one of the following:

•Press Dial or # (the pound key) to call this call

history entry. The entry is dialed and the phone

returns to the default display.

•Press Detail to see calling name and time

details.

•Press Delete to delete the current entry.

SPEED CALL PROGRAMMABLE KEY

CONFIGURATION

A programmed Speed Call key allows you to dial a

specified number with one key press rather than

dialing the contact’s full phone number or extension.

This is especially useful when transferring calls or

creating conference calls.

PROGRAMMING A SPEED CALL KEY

1. Press Menu OR Press Programmable Keys.

2. Press the key you wish to program. Press Speed

Call.

3. Press Edit Info and enter the label for the Speed

Call.

4. Press Save.

5. Press Edit Number and enter the phone number

for the Speed Call.

6. Press Save, and then press Save again. Press

Close and then press Close again.

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