Mitel MiVoice 4224 Handbuch

DIRECTIONS FOR USE

MiVoice 4224 Operator (DBC224)

for MiVoice MX-ONE

Marie LundamrkmlundmarkTero SilvennoinenEBCBES/DDC

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NOTICE

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MIVOICE 4224 OPERATOR (DBC224) FOR MIVOICE MX-ONE

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1 GENERAL

1.1 INTRODUCTION

Welcome to the Directions for use for MiVoice 4224 Operator, hereafter called the DBC

224 PBX operator console. The MX-ONE uses a combination of advanced digital tech-

nology, ISDN communication principles and distributed stored program control which

make MX-ONE the perfect choice for organizations that know the value of fast and

precise system information handling.

This guide will demonstrate how the PBX operator console helps PBX operators to

handle the functions of the exchange.

1.2 GLOSSARY

For a complete list of abbreviations and a glossary, see the description for ACRO-

NYMS, ABBREVIATIONS AND GLOSSARY.

1.3 DIFFERENT APPLICATIONS

The MX-ONE can offer different configurations to meet the customer's needs. The PBX

operator can be set up to work in the following environments:

• In a stand alone exchange

• In a private network

• Serving a customer group

1.3.1 IN A STAND ALONE EXCHANGE

The PBX operator handles all traffic from/to the PBX operator in a stand alone

exchange.

1.3.2 IN A PRIVATE NETWORK

In a CCS network environment with more than one exchange, the PBX operators can

be set up in the following ways:

• The PBX operator(s) can reside in one exchange and handle all traffic from/to

the PBX operator(s) for the entire private network.

• The PBX operator(s) can reside in different exchanges and handle all traffic

from/to the PBX operators for the entire private network.

Either the PBX operator(s) are assigned in one exchange or several exchanges,

the services are transparent to customers.

• Centralized-Operator (C-OP), PBX operator services can be centralized, by

re-directing the operator traffic from an exchange to another exchange"s oper-

ator(s).

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GENERAL

1.3.3 PBX OPERATOR AND CUSTOMER GROUP

If the Customer group function is used, the PBX operator can serve a number of

customers. The PBX operator can either be common for all customers or each

customer can have a PBX operator of their own.

1.3.4 CUSTOMER CENTRALIZED PBX OPERATOR

In an ISDN network environment with more than one exchange and where the

Customer group function is used, each customer can have a centralized operator of

their own, that is a customer centralized operator (CC-OP). The customer centralized

operator has higher priority than C-OP in serving calls to a PBX operator.

MIVOICE 4224 OPERATOR (DBC224) FOR MIVOICE MX-ONE

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2 PBX OPERATOR CONSOLE

The DBC 224 consists of the following three components:

• Visual Display Unit (VDU), providing information in the Alphanumeric form.

• Key panel, for processing the calls and performing PBX operator's features

• Handset or headset

The Visual Display Unit can be tilted at various angles to facilitate different viewing

distances, eye levels, and lighting conditions. The display for DBC 224 02 also has

backlight. The liquid crystal display with its alphanumeric characters minimizes eye

strain and can be seen clearly in almost any lighting situation. It has five rows that

provide the status of the console, call information which enables you to monitor the

number, name and status of incoming and outgoing calls. These displays shows the

following information:

For information about the Option Unit, see 11.1 Option Unit on page 108 .

Note: On the tray underneath your DBC 224 you can note, for example, all common

abbreviated numbers.

Extra key panels cannot be used.

The hook switch has no function, that is, it is not possible to answer a call by

lifting the handset of the hook switch.

There exist no loudspeaker function.

When the headset is used, the handset can be on-hook.

First row display displays number of waiting common and individual calls,

type of incoming call, call metering indication, serial call

indication and console status.

Second row display displays type of call, call status, and current connection.

Third row display displays call number.

Fourth row display displays call name.

Fifth row display displays dialed number, dialed name, time of day and

alarm status.

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PBX OPERATOR CONSOLE

2.1 PICTURE/DRAWING

2.2 KEYS

2.2.1 STANDARD DIAL KEYS

The standard dial keys are used in the same way as the keypad on any standard

push-button telephone. Included are the digits 0 through 9 for number dialing, use *

(asterisk), and # (telephone square) for programming purpose.

MIVOICE 4224 OPERATOR (DBC224) FOR MIVOICE MX-ONE

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2.2.2 SERVICE KEYS

METER Meter key. This key is used to mark an outgoing external line for call

metering.

MUTE Microphone mute key. The key is used to activate and deactivate the

mute function which allows you to speak without being overheard by

the party(ies) you are connected to.

Press to disconnect the speech path to the connected party(ies) and

press again to regain speech contact with the connected party(ies).

There is a LED associated with this key. The MUTE LED is ON when

the feature is activated.

In idle, activates the silent ringing.

In ringing, cancels the ring signal for the current call.

PAGE Page key. This key gives you access to paging capabilities.

Press to talk This button is located on the handset. The button can be used in two

ways:



- press and hold

press and hold the button will allow you to have the speech contact

with the connected party(ies)



- release

release the button to disconnect the speech path to the connected

party(ies)

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PBX OPERATOR CONSOLE

2.2.3 CALL PROCESSING KEYS

SERIAL Serial key. When an external caller wants to speak to several people

in sequence, the SERIAL key may be used. The call is automatically

recalled to the console when the internal party goes on-hook.

ANNOUNCE Announcing key. This key is used to initiate extending

with announcement or to initiate camp on to a busy

extension or an external line.

ANS/EXT Answer/extend key. The ANS/EXT key is used for

answering incoming calls, call extending, start of

automatic ring signal and parking of an external line or

extension.

< Clear Clear source key. The < Clear key is used to disconnect

the source party, and clear the left side of the display.

This key is also used to retrieve the last extended call or

parked call

Clear > Clear destination key. The Clear > key is used to

disconnect the destination party and clear the right side

of the display. This key is also used to retrieve the last

extended call or parked call.

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Supervision Loop1 ... Loop 4 Loop keys. Each of the four loop keys is used to hold an

individual call, camp on to a busy external line, or assist

in paging and conference call. There is a LED associated

with each key. The loop LED flashes slowly when the

feature is activated. The loop LED changes to fast flash

when a pre-defined time for parked call has expired.

Monitor loop Monitor key. After the Monitor loop key is pressed, you

can monitor a call in the hold condition while other calls

are being handled on the console. When pressed again,

the party being monitored is reconnected to you. This is

especially beneficial during call set-ups such as: paging,

international calls, long distance calls, person to person

calls, etc. There is a LED associated with this key. The

Monitor loop LED flashes slowly when the feature is

activated.

< Speech, Speech >, < Speech

Speech connect keys. The speech connect keys allow

you to talk with either the source party (< Speech), the

destination party (Speech >), or both parties

simultaneously (< Speech >). The circumstances for the

use of these keys are as follows:

- Manual start of ring signal.

- Implement the call splitting feature.

- Implement the intrusion feature.

- Ring an extension when it is in the reserved state. 

- Announce a call to an extension.

- Check the connection to a busy extension.

By default the DBC 224 has manual ring characteristic,

but this can be changed to automatic ringing or

automatic ringing with maintained A-party speech by

alteration of an application system parameter from a

maintenance terminal.

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PBX OPERATOR CONSOLE

2.2.4 SPECIAL FUNCTION KEYS

Alarm Alarm key. This key allows you to acknowledge any

alarms concerning the system. The seriousness of the

alarm and service procedures are further discussed in

the Alarm section. There is a LED associated with this

key. The Alarm LED is flashing slowly when there is an

alarm in the system. The Alarm LED is changed to

steady light when the alarm is acknowledged by pressing

the Alarm key.

Automatic answer Press this key to put the PBX operator console in the

automatic answer mode. Calls are automatically

switched through to you, without having to press

ANS/EXT. There is a LED associated with this key. The

LED will be ON when the console is in the automatic

answer mode.

Automatic extending Press this key to put the PBX operator console in the

automatic extend mode. Calls are automatically

extended after the last digit of the called number is

dialed, without having to press ANS/EXT. There is a LED

associated with this key. The LED will be ON when the

console is in the automatic extend mode.

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