Mitel MiVoice 6900 Series Bedienungsanleitung

Handset & Software User Guide (6900 Series)

www.future-tel.co.uk

0333 004 0041 techsuppor[email protected]

TEL: 0333 004 0041

[email protected]

Thank you for choosing to buy your new phone system from

FutureTel. We hope that you are already enjoying the benefits

of your new system.

We want to make sure you have all of the information you may

need moving forward and know how to get in touch with us

should you have any questions.

This document contains instructions on how to use some of the

most commonly used features of your new handsets and the

accompanying PC software.

Should you still have any questions, our team of service desk

engineers are here to help Monday to Thursday 09:00-17:30

and 09:00-16:30 on Fridays;

0333 004 0041 or email techsupport@future-tel.co.uk

We welcome any feedback on your experience working with us,

so please do get in touch.

Thank you for choosing FutureTel, we are extremely happy to

have you on-board as a valued customer.

The FutureTel Team

TEL: 0333 004 0041

[email protected]

USING YOUR NEW HANDSET

(Note, only 6940 handsets have touchscreen functionality)

TEL: 0333 004 0041

[email protected]

MAKING A CALL

Calls can be made with the receiver lifted or left in the cradle

(speakerphone mode);

For external calls, dial 9 followed by the external number

For internal calls, dial the internal user’s extension number

ANSWERING A CALL

Lift the receiver or press the speakerphone key.

ENDING A CALL

Place the receiver back in the cradle, or press the red hang up

key (Goodbye key).

TRANSFERRING A CALL

Press the Xfer softkey, then either dial an internal or external

number, or press a speed dial.

PICKUP ANOTHER RINGING CALL

Press Pickup, then dial the user’s extension number or press

their speed dial.

FORWARD CALLS

Press the Forward key, choose a forward type, then enter the

forward destination. To disable, press the forward button again.

MUTE MICROPHONE

Press the Mute key. Callers will hear silence until the button is

pressed again.

TEL: 0333 004 0041

[email protected]

HOLD CALL

Press the Hold key. Callers will hear the system music on hold (if

programmed). To retrieve the call press the relevant Line key.

CALL HISTORY

Press the call history key. Choose from Missed, Outgoing, or

Received call lists. Select entry and press Dial.

3-WAY CONFERENCE

Whilst on a call, press Conf key, dial next party or use a speed

dial. Press Conf again to start conference.

VOICEMAIL

To access your mailbox press the voicemail key, enter your

passcode and follow prompts to listen to any new messages.

When in your mailbox, choose option 4 to enter the greetings

menu and record your personal greeting. (Remember to make

active by pressing # after recording).

DIRECTORY

Press the Directory key, choose a Local, Intercom (internal

users), System Speed Dial (Stored on Phone System) or Mobile

contact, then press Dial or lift the receiver.

ADD/EDIT A DIRECTORY CONTACT

To add a new Local contact press Directory key, press ‘Add

New’and enter Name, Number and Ringtone selection.

TEL: 0333 004 0041

[email protected]

ADD A SPEED DIAL KEY

Press and hold a spare (blank) key on one of the 4 pages of

keys. Enter name and number, then click Save.

PAIR A MOBILE DEVICE

Press the Settings key, select Bluetooth, then select an

Available or Paired device.

Once paired, mobile calls can be answered on the desk phone

by pressing the Mobile key.

USING PHONE MANAGER

The Phone Manager PC application allows you to control your

desk phone from your PC. You can make calls using speed dials,

by searching personal and company directories, or by using the

highlight and dial feature.

TEL: 0333 004 0041

[email protected]

Internal user status is shown using coloured markers (Green

idle, Red busy).

The Phone Manager mobile application allows you to make and

receive calls whilst out of the office, as if you were using your

desk phone. The application connects and makes calls using any

available 3G/4G or Wi-Fi connection.

MAKING A CALL

Either double click an internal user speed dial, search for a

contact in the search box of the contacts tab or search within

the call history tab. Alternatively, highlight a number on the

internet, within an email or within a CRM system and double

click the phone manager icon on the right side of your screen.

RECEIVING A CALL

Lift handset receiver, or click answer call button in the phone

manager pop up window.

CALL FEATURES

When you are on a call you will be presented with Hold,

Transfer, Conference and Mute buttons in the Phone Manager

pop up window. To transfer a call click transfer, double click a

contact or enter a number and then click the complete button

whilst the call is ringing (blind transfer) or once it is answered

(announced transfer).

ADDING A CONTACT

Click the add contact button, enter name and number, then

select either Personal (visible only to you) or Global (visible to

everyone) directory option. Click Save. The contact can now be

found in the Contact/History search box.

TEL: 0333 004 0041

[email protected]

TROUBLESHOOTING

Should a single handset stop behaving normally please remove

the network cable from the rear of the handset (screen will go

off) and then re-insert after 10 seconds. Should the handset not

be working within 5 minutes please call our service desk.

If a single user is experiencing issues with Phone Manager

Desktop please close the application by right clicking on the

taskbar icon and select “close window”. Re-open Phone

Manager using the desktop shortcut and should the issue

remain please call us for further assistance.

IMPORTANT NOTICE

From time to time Microsoft release Windows updates and

these occasionally have a temporary negative effect on the

stability of the Phone Manager software, both on PC’s and on

6900 handsets that have Phone Manager features built in.

Should all users receive a “Loading Contacts” or “Failed Creating

Session” error in the PC application, or a “Server Offline”

message on a 6900 handset please contact us and we will

restart the Phone Manager server to resolve.

Please note that these issues are out of our control, for security

reasons we allow all critical windows updates to install

automatically on the server and we cannot control the effect

these updates have on installed software.

TEL: 0333 004 0041

[email protected]

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