Two year guarantee
This guarantee is valid in the UK and Ireland
only. It is in your interest to retain the retailers receipt
as proof of purchase. Please quote the following
information if the product develops a fault. These
numbers can be found on the motor housing of the
product.
Model No. Serial No.
All Morphy Richards products are individually tested
before leaving the factory. In the unlikely event of any
appliance proving to be faulty within 28 days of
purchase it should be returned to the place of purchase
for it to be replaced.
If the fault develops after 28 days and within 24
months of original purchase, you should contact the
Helpline number quoting Model number and Serial
number on the product, or write to the address below.
You will be asked to return the product (in secure,
adequate packaging) to the address below along
with a copy of proof of purchase. Subject to the
exclusions set out below (see ‘Exclusions’) the faulty
appliance will then be repaired or replaced and
dispatched usually within 7 working days of receipt.
If for any reason this item is replaced during the 2
year guarantee period, the guarantee on the new
item will be calculated from original purchase date.
Therefore it is vital to retain your original till receipt or
invoice to indicate the date of initial purchase.
To qualify for the 2 year guarantee the appliance
must have been used according to the
manufacturers instructions. For example kettles
should have been regularly descaled or an iron cord
should have been stored as recommended by the
instructions.
EXCLUSIONS
Morphy Richards shall not be liable to replace
or repair the goods under the terms of the
Guarantee where:
1 The fault has been caused or is attributable to
accidental use, misuse, negligent use or used
contrary to the manufacturers recommendations
or where the fault has been caused by power
surges or damage caused in transit.
2 The appliance has been used on a voltage
supply other than that stamped on the
products.
3 Repairs have been attempted by persons other
than our service staff (or authorised dealer).
4 Where the appliance has been used for hire
purposes or non-domestic use.
5 Morphy Richards are not liable to carry out any
type of servicing work, under the guarantee.
6 Plastic filters for all Morphy Richards kettles
and coffee makers are not covered by the
guarantee.
This guarantee does not confer any rights other
than those expressly set out above and does not
cover any claims for consequential loss or damage.
This guarantee is offered as an additional benefit
and does not affect your statutory rights as a
consumer.
The After Sales Division, Morphy Richards Ltd, Mexborough, South Yorkshire, England, S64 8AJ
Helpline (office hours ): UK (local rate) 08450 777700, Republic of Ireland 1800 409119
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