Motorola SURFboard SB6182 Bedienungsanleitung

User Guide

Motorola SURFboard®

SB6182 DOCSIS®3.0 Cable Modem

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other

product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or

by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission

from Motorola Mobility, LLC.

Motorola Mobility reserves the right to revise this publication and to make changes in content from time to time without obligation

on the part of Motorola Mobility to provide notification of such revision or change. Motorola Mobility provides this guide without

warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a

particular purpose. Motorola Mobility may make improvements or changes in the product(s) described in this manual at any time.

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i Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of

fire, electric shock, and injury to persons, including the following:

•Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety

precautions. Retain the instructions for future reference.

•This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation

that is included with the device.

•Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this

device.

•To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing.

Do not place objects filled with liquids, such as vases, on the device.

•This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure

regulatory and safety compliance, use only the provided power and interface cables and install them properly.

•Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies

with all applicable device safety requirements of the country of use.

•Installation of this device must be in accordance with national wiring codes and conform to local regulations.

•Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power

supplied to your home, consult your dealer or local power company.

•Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords,

frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

•Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular

attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the

device.

•Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

•Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

•Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the

blades exposed.

•Place this device on a stable surface.

•Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV

wall outlet.

•Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the

cable modem or user’s PC.

•It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid

damaging the device by local lightning strikes and other electrical surges.

•Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

•Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a

swimming pool.

•Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and

humidity and keep the device free from vibration and dust.

•Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or

use forced air to remove dust.

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•For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning

and power surges.

•Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the

device is in safe operating condition.

•Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions.

Refer all servicing to qualified service personnel.

•This device should not be used in an environment that exceeds 40º C (104º F).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Section 820.93 of the

National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be

connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and

on, the user is encouraged to try to correct the interference by one or more of the following measures:

•Reorient or relocate the receiving antenna.

•Increase the separation between the device and receiver.

•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause

harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired

operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to

operate the equipment.

FCC DECLARATION OF CONFORMITY

Motorola Mobility, LLC, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SURFboard SB6182 DOCSIS 3.0

Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on a Motorola product, do not dispose of the product with residential or

commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or

regions, such as the European Union, have set up systems to collect and recycle electrical and

electronic waste items. Contact your local authorities for information about practices established

for your region. If collection systems are not available, call Motorola Customer Service for

assistance. Please visit www.motorola.com/recycle for instructions on recycling.

SB6182 DOCSIS 3.0 Cable Modem •User Guide

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Contents

Safety and Regulatory Information...................................................................................................................... i

Getting Started...................................................................................................................................................... 1

In the Box ................................................................................................................................................................ 1

Minimum System Requirements ............................................................................................................................ 1

Contact Information................................................................................................................................................. 1

Product Overview.................................................................................................................................................. 2

Front Panel .............................................................................................................................................................. 2

Rear Panel ............................................................................................................................................................... 3

Modem Label .......................................................................................................................................................... 3

Installing the Modem............................................................................................................................................ 4

Connecting to a Computer ...................................................................................................................................... 4

Testing the Modem Connections............................................................................................................................ 5

Connecting to the Internet ................................................................................................................................... 6

Configuring TCP/IP for Windows 7 ......................................................................................................................... 6

Configuring TCP/IP for Windows Vista.................................................................................................................... 6

Configuring TCP/IP for Windows XP ....................................................................................................................... 7

Renewing the IP Address in Windows 7 or Vista ................................................................................................... 7

Renewing the IP Address in Windows XP .............................................................................................................. 8

Verifying the IP Address in Windows 7 or Vista...................................................................................................... 8

Verifying the IP Address in Windows XP ................................................................................................................ 8

Monitoring the Modem ........................................................................................................................................ 9

Starting the Modem Configuration Manager .......................................................................................................... 9

Restoring the Modem Settings ............................................................................................................................. 10

Getting Help .......................................................................................................................................................... 11

Troubleshooting .................................................................................................................................................. 12

Solutions................................................................................................................................................................ 12

Front Panel LED Icons and Error Conditions ......................................................................................................... 13

Warranty Information ......................................................................................................................................... 14

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1 Getting Started

The Motorola SURFboard®SB6182 DOCSIS®3.0 Cable Modem provides high-speed access to the

Internet and other online services. You can use the high-speed cable modem to directly connect your

computer in your home or business to the Internet through an Ethernet connection.

This guide provides a product overview and instructions for installing and configuring the SB6182.

In the Box

Before installing the modem, check that the following items are included in the box with the modem.If

any items are missing, please contact Motorola Broadband Technical Support at 1-877-466-8646.

ITEM DESCRIPTION

Power Supply

Provides power to the modem using an

electrical outlet

10/100/1000 Base-T

Ethernet Cable Standard Category 5, or higher, cable for

connecting to the network

Software License &

Regulatory Card

Contains software license, warranty, and

safety information for the modem

SB6182 Install Sheet

Provides basic information for connecting

the modem

Minimum System Requirements

The SB6182 is compatible with the following operating systems:

•Windows®7

•Windows Vista™, Service Pack 1 or later

•Windows XP, Service Pack 2 or later

•Mac®10.4 or later

•UNIX®

•Linux®

Contact Information

For technical support or additional Motorola product information, please visit the Motorola Support

website at www.motorola.com/us/support.

Motorola Broadband Technical Support is also available at 1-877-466-8646. When you call, you will

need the following information located on the modem product label on the bottom of the modem:

•Modem model number

•Modem serial number

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2 Product Overview

Front Panel

LED ICON FLASHING ON

Not applicable — icon does not

flash

Green: Power is properly connected

Scanning for a downstream

(receive) channel connection

Green: Non-bonded downstream channel is

connected

Blue*: High-speed Internet connection with

bonded downstream channels

Scanning for an upstream (send)

channel connection

Green: Non-bonded upstream channel is

connected

Blue*: High-speed Internet connection with

bonded upstream channels

Scanning for an Internet

connection

Green: Startup process completed

Transmitting or receiving data on

Ethernet port

Amber: A device, computer, or hub is connected

to the Ethernet (10Base-T) or Fast Ethernet

(100Base-T) port

Blue*: High-speed Gigabit Ethernet (1000Base-T)

connection from the SB6182 to your computer

*Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all

locations. Check with your service provider for availability in your area.

Note: To increase the bandwidth available for receiving and transmitting data, your service provider

may also implement bonded channels for RECEIVE and SEND channel connections. The LINK icon

turns blue when a high-speed Gigabit Ethernet (GigE) connection is made.

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Rear Panel

PORT NAME DESCRIPTION

Ethernet port for an RJ-45 network cable

connection

Green LED indicates a data connection is made

Coaxial cable connector

+12VDC Power connector

Modem Label

The SB6182 modem label is located on the bottom of the modem. It contains specific modem ID

information that may be needed when contacting your service provider.

To receive Internet access, you may have to provide the MAC address (HFC MAC ID)and serial

number located on the modem label to your Internet service provider.

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3 Install

ing the Modem

This product is for indoor use only. Do not route the Ethernet cable outside

of the building. Exposure of the cables to lightning could create a safety

hazard and damage the product.

Connecting to a Computer

Before installing the modem, choose a location where the computer and modem are preferably

near existing cable and electrical wall outlets. Also, make sure your computer is powered OFF.

1. Verify that the coaxial cable is connected to a cable outlet or splitter.

2. Connect the other end of the coaxial cable to the Cable connector on the modem.

Hand-tighten the connectors to avoid damaging them.

3. Plug the power cord into the Power port on the modem.

4. Plug the other end of the power cord into an electrical outlet. This automatically powers ON

the modem.

5. Connect the Ethernet cable to the Ethernet port on the modem.

6. Connect the other end of the Ethernet cable to the Ethernet port on your computer.

The modem may automatically activate when you power ON your computer. If not, contact

your service provider for assistance.

SB6182 DOCSIS 3.0 Cable Modem •User Guide

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Testing the Modem Connections

Perform the following modem connectivity test to verify that all the components were connected

properly:

1. Power ON your computer and then log in.

2. Check that the POWER, RECEIVE, SEND, and ONLINE front panel LEDs on the modem light

up in sequential order. See Front Panel for additional LED status information.

Note: The ONLINE LED should light up after the modem is provisioned (activated).

If an LED did not light up, contact your service provider for assistance.

3. Open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome,

or Safari.

4. Type a valid URL (www.motorola.com) in the address bar and click or press Enter. If the

web page did not open, see Troubleshooting Solutions for more information or contact your

service provider.

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