Multitech MVP-2410, MVP-3010 Bedienungsanleitung

MultiVOIP®

Voice/Fax over IP Gateways

Digital Models: MVP2410

MVP3010

User Guide

S000384B

Digital MultiVOIP Units (Models MVP2410, MVP3010)

Upgrade Units (MVP24-48 and MVP30-60)

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the

content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions

or changes.

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-

Record of Revisions

Revision Date Description

A09/26/05 Doc re-organization. Follows S000249K. Describes 4.08 software release.

B 02/08/08 Reformat with new style (from S000383C). Update for new software release 4.11.

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386,

5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered

trademarks of Microsoft.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

http://www.multitech.com

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected]k (44) 118 959 7774

U.S., Canada, all others: [email protected]m (800) 972-2439 or (763) 717-5863

Multi-Tech Systems, Inc. 2

CONTENTS

Chapter 1 – Description and Specifications...................................................................................................... 6

Introduction............................................................................................................................................................6

Computer Requirements.......................................................................................................................................6

Specifications ........................................................................................................................................................6

Interface............................................................................................................................................................................7

Front Panel LEDs .............................................................................................................................................................7

Chapter 2 – Installing and Cabling the MultiVOIP............................................................................................. 8

Introduction............................................................................................................................................................8

Safety Warnings....................................................................................................................................................8

Unpacking Your MultiVOIP....................................................................................................................................8

Rack Mounting Instructions for MVP2410/3010....................................................................................................9

Cabling Procedure for MVP2410/3010................................................................................................................10

Chapter 3 – Software Installation...................................................................................................................... 12

Introduction..........................................................................................................................................................12

Loading MultiVOIP Software onto the PC...........................................................................................................12

Setup Overview...................................................................................................................................................15

Ethernet/IP......................................................................................................................................................................16

Voice/Fax........................................................................................................................................................................17

Call Signaling..................................................................................................................................................................19

T1/E1/ISDN Parameters.................................................................................................................................................21

Regional..........................................................................................................................................................................24

Phone Book....................................................................................................................................................................25

Save & Reboot................................................................................................................................................................26

Chapter 4 – Configuring Your MultiVOIP......................................................................................................... 27

Introduction..........................................................................................................................................................27

Software Categories Covered in This Chapter....................................................................................................27

How to Navigate Through the Software ..............................................................................................................28

Web Browser Interface........................................................................................................................................28

Configuration Information Checklist ....................................................................................................................28

Ethernet/IP......................................................................................................................................................................29

Voice/Fax........................................................................................................................................................................32

Configurable Payload Type.......................................................................................................................................36

Call Signaling..................................................................................................................................................................37

H.323 ........................................................................................................................................................................37

SIP............................................................................................................................................................................39

SPP...........................................................................................................................................................................41

SNMP .............................................................................................................................................................................43

Regional..........................................................................................................................................................................44

SMTP..............................................................................................................................................................................47

RADIUS..........................................................................................................................................................................50

Logs/Traces....................................................................................................................................................................52

NAT Traversal.................................................................................................................................................................53

Supplementary Services.................................................................................................................................................54

Save Settings..................................................................................................................................................................57

Save & Reboot..........................................................................................................................................................57

Multi-Tech Systems, Inc. 3

Connection......................................................................................................................................................................57

Settings.....................................................................................................................................................................57

Troubleshooting Software Issues..............................................................................................................................57

Chapter 5 – Phone Book Configuration........................................................................................................... 59

Introduction..........................................................................................................................................................59

Identify Remote VOIP Site to Call.......................................................................................................................59

Identify VOIP Protocol to be Used.......................................................................................................................59

Phonebook Starter Configuration........................................................................................................................60

Outbound Phonebook.....................................................................................................................................................60

Inbound Phonebook........................................................................................................................................................62

Phone Book Descriptions....................................................................................................................................63

Outbound Phone Book/List Entries.................................................................................................................................63

Add/Edit Outbound Phone Book ...............................................................................................................................64

Inbound Phone Book/List Entries....................................................................................................................................68

Add/Edit Inbound Phone Book..................................................................................................................................69

Phone Book Save and Reboot........................................................................................................................................71

Phonebook Examples .........................................................................................................................................72

North America.................................................................................................................................................................72

Europe............................................................................................................................................................................75

Variations of Caller ID .........................................................................................................................................81

Chapter 6 – Using the Software........................................................................................................................ 84

Introduction..........................................................................................................................................................84

Software Categories Covered in This Chapter....................................................................................................84

Statistics Section.................................................................................................................................................86

Call Progress..................................................................................................................................................................86

Logs................................................................................................................................................................................88

IP Statistics.....................................................................................................................................................................90

Link Management ...........................................................................................................................................................92

Registered Gateway Details ...........................................................................................................................................93

Servers ...........................................................................................................................................................................94

H.323 GateKeepers ..................................................................................................................................................94

SIP Proxies ...............................................................................................................................................................95

SPP Registrars..........................................................................................................................................................96

Advanced........................................................................................................................................................................97

Packetization Time....................................................................................................................................................97

MultiVOIP Program Menu Items..........................................................................................................................98

Updating Firmware .........................................................................................................................................................99

Implementing a Software Upgrade ...............................................................................................................................100

Identifying Current Firmware Version......................................................................................................................100

Downloading Firmware ...........................................................................................................................................101

Downloading Factory Defaults ................................................................................................................................102

Downloading CAS Protocol.....................................................................................................................................103

Setting and Downloading User Defaults .......................................................................................................................105

Setting a Password.......................................................................................................................................................106

Windows Interface...................................................................................................................................................106

Web Browser Interface............................................................................................................................................107

Upgrading Software......................................................................................................................................................108

FTP Server File Transfers (“Downloads”) .........................................................................................................109

Web Browser Interface......................................................................................................................................114

Multi-Tech Systems, Inc. 4

Multi-Tech Systems, Inc. 5

SysLog Server Functions..................................................................................................................................117

Appendix A – Cable Pin-outs.......................................................................................................................... 118

Appendix B – TCP/UDP Port Assignments.................................................................................................... 120

Appendix C – Installation Instructions for T1/E1 Upgrade Card................................................................. 121

Appendix D – Warranty and Repair Policies ................................................................................................. 123

Appendix E – Regulatory Information............................................................................................................ 125

Appendix F – Waste Electrical and Electronic Equipment (WEEE) Statement.......................................... 127

Appendix G – C-ROHS HT/TS Substance Concentration............................................................................. 128

INDEX................................................................................................................................................................. 129

Chapter 1 – Description and

Specifications

Introduction

The MVP2410/3010 are rack-mount models; and the MVP24-48/30-60 are add-on expansion cards that double

the capacity of the base units without adding another chassis. These voice-over-IP products have fax

capabilities. The 2410 models adhere to the North American standard of T1 trunk telephony using digital 24-

channel time-division multiplexing, which allows 24 phone conversations to occur on the T1 line simultaneously.

The 3010 models use E1 lines, usually of the ISDN Primary Rate Interface type (ISDN-PRI).

Figure 1-1: MVP 2410/3010 Chassis

When expansion is needed, your MVP2410/3010 can be field-upgraded into a dual unit by installing the MVP24-

48 or 30-60 kit, which is essentially a second MultiVOIP motherboard that fits in an open expansion-card slot. The

upgraded dual unit then accommodates two T1/E1 lines.

Computer Requirements

The computer on which the MultiVOIP’s configuration program is installed must meet these requirements:

•must be IBM-compatible PC with MS Windows operating system;

•must have an available COM port for connection to the MultiVOIP.

However, this PC does not need to be connected to the MultiVOIP permanently. It only needs to be connected

when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done

remotely via the IP network.

Specifications

MVP 2410 MVP-2410 w/

MVP24-48 Card MVP-3010 MVP-3010 w/

MVP30-60 Card

Operating Voltage/Current 100-240 VAC

1.2 – 0.6 A 100-240 VAC

1.2 – 0.6 A

Mains Frequencies 50/60 Hz 50/60 Hz 50/60 Hz 50/60 Hz

Power Consumption 17 Watts 27 Watts 17 Watts 27 Watts

Mechanical Dimensions

1.75” H x

17.4” W x

8.75” D

-----------------

4.5cm H x

44.2cm W x

22.2cm D

1.75” H x

17.4” W x

8.75” D

-----------------

4.5cm H x

44.2cm W x

22.2cm D

1.75” H x

17.4” W x

8.75” D

-----------------

4.5cm H x

44.2cm W x

22.2cm D

1.75” H x

17.4” W x

8.75” D

-----------------

4.5cm H x

44.2cm W x

22.2cm D

Weight 7.1 lbs.

(3.2 kg) 7.5 lbs.

(3.4kg) 7.1 lbs.

(3.2 kg) 7.5 lbs.

(3.4kg)

Ambient temperature

range

Maximum: 60 degrees Celsius (140 degrees Fahrenheit) @ 20-

90% non-condensing relative humidity.

Minimum: 0 degrees Celsius (32 degrees Fahrenheit).

Multi-Tech Systems, Inc. 6

Chapter 1: Description & Specifications

Interface

While the web interface appears differs slightly, its content and organization are essentially the same as that of

the Windows interface (except for logging). These will be addressed in the following chapters.

Front Panel LEDs

The MVP2410/3010 and MVP24-48/30-60 both use a common main circuit board or motherboard. Consequently

the LED indicators are the same for both.

Active LEDs. The MVP2410/3010 front panel has two sets of identical LEDs. In the MVP2410/3010 as shipped

(that is, without an expansion card), the left-hand set of LEDs is functional whereas the right-hand set is not.

When the MVP2410/3010 has been upgraded with an MVP24-48 or 30-60 kit, the right-hand set of LEDs will also

become active.

Figure 1-2: MVP2410/3010 LEDs

LED Descriptions. The MVP2410/3010 has four sets of LEDs plus a lone LED at its far right end. As viewed

from the front of the MVP2410/3010, it is the two left groups that are active and present feedback about the

operation of the unit. If an MVP24-48 or 30-60 expansion card is added, the two LED groups on the right become

operational with respect to the second T1/E1 connection.

Front Panel LED Definitions

LED Name Description

Power Indicates presence of power.

Boot After power up, the Boot LED will be on for about 10 seconds while the MVP2410 is

booting.

FDX

Full-Duplex & Collision LED. This LED indicates whether the Ethernet connection is half-

duplex or full-duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.

LED is on constantly for full-duplex mode; LED is off constantly for half-duplex mode. When

operating in half-duplex mode, the LED will flash during data collisions.

LNK Link/Activity LED. This LED is lit if Ethernet connection has been made. It is off when the

link is down (i.e., when no Ethernet connection exists). While link is up, this LED will flash

off to indicate data activity.

T1 When lit, indicates presence of T1 connection.

E1 When lit, indicates presence of E1 connection.

PRI PRI. On if line is of ISDN-Primary-Rate type.

ONL Online. This LED is on when frame synchronization has been established on the T1/E1 link.

IC IC LED is on when Internal Clocking is selected in T1/E1 configuration.

LC Indicates Loss of Carrier.

LS Indicates Loss of Signal.

Test For testing purposes only.

Multi-Tech Systems, Inc. 7

Chapter 2 – Installing and Cabling the

MultiVOIP

Introduction

The MVP2410 and 3010 MultiVOIP are somewhat heavy units. When these units are to be installed into a rack,

two able-bodied persons should participate. Please read the safety notices before beginning installation.

Safety Warnings

Lithium Battery Caution

A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The

battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may

be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for replacement.

Warning: There is danger of explosion if the battery is incorrectly replaced.

Safety Warnings Telecom

1. Never install telephone wiring during a lightning storm.

2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

3. This product is to be used with UL and UL listed computers.

4. Never touch un-insulated telephone wires or terminals unless the telephone line has been disconnected at the

network interface.

5. Use caution when installing or modifying telephone lines.

6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of

electrical shock from lightning.

7. Do not use a telephone in the vicinity of a gas leak.

8. To reduce the risk of fire, use only a UL-listed 26 AWG or larger telecommunication line cord.

Unpacking Your MultiVOIP

When unpacking your MultiVOIP, check to see that all of the items are included in the box. For the various

MultiVOIP models, the contents of the box will be different. If any box contents are missing, contact Multi-Tech

Technical Support at 1-800-972-2439.

MVP2410/3010 contents list:

•MVP2410 or 3010

•DB9 to RJ45 cable

•Mounting brackets and screws

•Power cord

•Printed Cabling Guide

•Product CD

Multi-Tech Systems, Inc. 8

Chapter 2: Installing and Cabling the MultiVOIP

Rack Mounting Instructions for MVP2410/3010

The MultiVOIPs can be mounted in an industry-standard EIA 19-inch rack enclosure.

Safety Recommendations for Rack Installations

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the recommended installation

as defined by the enclosure manufacturer. Do not place the unit directly on top of other equipment or place other

equipment directly on top of the unit. If installing the unit in a closed or multi-unit enclosure, ensure adequate

airflow within the rack so that the maximum recommended ambient temperature is not exceeded. Ensure that the

unit is properly connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a

power strip is used, ensure that the power strip provides adequate grounding of the attached apparatus.

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a hazardous condition.

The rack used should safely support the combined weight of all the equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the power label on the

equipment for load requirements (full specifications for MultiVOIP models are presented in chapter 1 of this

manual).

This equipment should only be installed by properly qualified service personnel. Only connect like circuits -

connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN (Telecommunications Network)

circuits to TN circuits.

19-Inch Rack Enclosure Mounting Procedure

Attaching the MultiVOIP to a rack-rail of an EIA 19-inch rack enclosure will certainly require two persons.

Essentially, the technicians must attach the brackets to the MultiVOIP chassis with the screws provided, as shown

in Figure 2-1, and then secure unit to rack rails by the brackets, as shown in Figure 2-2. Because equipment

racks vary, screws for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and

use screws that fit.

1. Position the right rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

2. Secure the bracket to the MultiVOIP using the two screws provided.

3. Position the left rack-mounting bracket on the MultiVOIP using the two vertical mounting screw holes.

4. Secure the bracket to the MultiVOIP using the two screws provided.

5. Remove feet (4) from the MultiVOIP unit.

6. Mount the MultiVOIP in the rack enclosure per the rack manufacture’s mounting procedure.

Figure 2-1: Bracket Attachment for Rack Mounting

Figure 2-2: Attaching MultiVOIP to Rack Rail

Multi-Tech Systems, Inc. 9

Chapter 2: Installing and Cabling the MultiVOIP

Cabling Procedure for MVP2410/3010

Cabling your MultiVOIP entails making the proper connections for power, command port, phone system (T1/E1

line connected to PBX or telco office), and Ethernet network. Figure 2-3 shows the back panel connectors and

the associated cable connections. The following procedure details the steps necessary for cabling your

MultiVOIP.

1. Connect the power cord to a live AC outlet, and then connect it to the MultiVOIP’s power receptacle

shown at top right in figure below.

Figure 2-3: Cabling for MVP2410/3010

2. Connect the MultiVOIP to the PC (the computer that will hold the MultiVOIP software) using the RJ-45 to

DB9 (female) cable provided with your unit. Plug the RJ-45 end of the cable into the Console port of the

MultiVOIP and connect the other end (the DB9 connector) to the PC serial port you are using (typically

COM1 or COM2). See Figure 2-3.

3. Connect a network cable to the Ethernet connector on the back of the MultiVOIP. Connect the other end

of the cable to your network.

4. If you intend to configure the MultiVOIP remotely using the MultiVOIP Windows GUI, connect an RJ-11

phone cable between the Command Modem connector (at the rear of the MultiVOIP) and a receptacle

served by a telco POTS line. See Figure 2-4.

The Command Modem is built into the MultiVOIP unit. To configure the MultiVOIP remotely using its

Windows GUI, you must call into the MultiVOIP’s Command Modem. Once a connection is made, the

configuration process is identical to local configuration with the Windows GUI.

Multi-Tech Systems, Inc. 10

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