Multitech FaxFinder FF240-IP Bedienungsanleitung

FaxFinder IP®

IP Fax Server

Model: FF240-IP

Administrator User Guide

FaxFinder IP®Administrator User Guide

S000493A, Version A

Model: FF240-IP

This publication may not be reproduced, in whole or in part, without prior expressed written permission from

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and

specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore,

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the

content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions

or changes. Check Multi-Tech’s web site for current versions of our product documentation.

Revisions

LevelDate Description

A06/08/11 Initial release.

Patents

This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567;

5,815,503; 5,812,534; 5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268;

5,673,257; 5,644,594; 5,628,030; 5,619,508; 5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222;

5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470; 5,463,616; 5,453,986; 5,452,289; 5,450,425;

D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274, 6,219,708. Other patents

pending.

Trademarks

Multi-Tech Registered Trademarks: FF240-IP, Multi-Tech, and the Multi-Tech logo.

All other products and technologies are the trademarks or registered trademarks of their respective holders.

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive, Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717 Fax: 763-785-9874

www.multitech.com

Contacting Multi-Tech Support

Online Support Portal: https://support.multitech.com

In order to better serve our customers, manage support requests and shorten resolution times, we have created

the online web portal allowing you to submit questions regarding Multi-Tech products directly to our technical

support team. Get answers to your most complex questions, ranging from implementation, troubleshooting,

product configuration, firmware upgrades and much more.

To create an account and submit a Support Case on the Portal, visit support.multitech.com.

Knowledge Base and Support Services: www.multitech.com/support.go

The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions

for all Multi-Tech products. Visit our support area on the website for other support services.

Technical Support

Country By Email By Phone

Europe, Middle East, Africa: [email protected] (44) 118 959 7774

U.S., Canada, all others: [email protected] (800) 972-2439 or (763) 717-5863

Warranty

Warranty information can be found at: http://www.multitech.com/warranty.go

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 3

CONTENTS

CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS ..................................................................... 5

PRODUCT DESCRIPTION .................................................................................................................................. 5

SAFETY WARNINGS ........................................................................................................................................ 5

TECHNICAL SPECIFICATIONS ............................................................................................................................. 6

CHAPTER 2 – GETTING STARTED........................................................................................................... 7

FF240-IP OPERATING MODES......................................................................................................................... 7

MECHANICAL MOUNTING ............................................................................................................................. 10

EXTERNAL DESCRIPTIONS .............................................................................................................................. 11

Back Panel Connections....................................................................................................................... 11

Front PanelLEDs .................................................................................................................................. 11

INSTALLATION OVERVIEW.............................................................................................................................. 12

CHAPTER 3 – WEB MANAGEMENT INTERFACE ................................................................................... 18

LOGIN SCREEN............................................................................................................................................. 18

Forgot Password? ................................................................................................................................ 18

HOME SCREEN ............................................................................................................................................ 19

STATUS &LOGS SECTION .............................................................................................................................. 20

System Status....................................................................................................................................... 20

Fax Status............................................................................................................................................. 21

Mail Queue .......................................................................................................................................... 24

Mail Log ............................................................................................................................................... 25

Inbound Fax Log................................................................................................................................... 26

Outbound Fax Log................................................................................................................................ 27

Call Log................................................................................................................................................. 28

SYSTEM CONFIGURATION SECTION ................................................................................................................. 29

Network ............................................................................................................................................... 29

SMTP .................................................................................................................................................... 30

Time ..................................................................................................................................................... 31

Printer .................................................................................................................................................. 32

Shares .................................................................................................................................................. 34

Certificates........................................................................................................................................... 36

Save/Restore........................................................................................................................................ 38

Software Update.................................................................................................................................. 39

Reboot ................................................................................................................................................. 40

Debug................................................................................................................................................... 40

FAX CONFIGURATION SECTION ....................................................................................................................... 41

SIP / T.38 Configuration....................................................................................................................... 41

Inbound Routing .................................................................................................................................. 44

Outbound............................................................................................................................................. 48

Outbound Approval ............................................................................................................................. 49

Cover Pages ......................................................................................................................................... 51

Store & Forward Fax (T.37).................................................................................................................. 53

Fax Log ................................................................................................................................................. 55

USERS SECTION ........................................................................................................................................... 56

CONTACTS SECTION...................................................................................................................................... 60

Personal ............................................................................................................................................... 60

Global................................................................................................................................................... 61

Personal Groups................................................................................................................................... 62

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 4

Global Groups ...................................................................................................................................... 62

SEND A FAX SCREEN ..................................................................................................................................... 63

Send Fax............................................................................................................................................... 64

LOGOUT ..................................................................................................................................................... 66

CHAPTER 4 – CLIENT SOFTWARE INSTALLATION ................................................................................. 67

INSTALLATION ............................................................................................................................................. 67

Push Installation Method .................................................................................................................... 71

SETTING THE USAGE RIGHTS FOR THE PRINTER ................................................................................................. 72

ASSOCIATING CLIENT SOFTWARE AND USER WITH THE FF240-IP UNIT................................................................. 72

Disassociating the Client from a Specific FF240-IP Unit ...................................................................... 75

CHAPTER 5 – FAXFINDER-IP OPERATION ............................................................................................ 76

SENDING FAXES ........................................................................................................................................... 77

The Schedule Fax Screen (New Fax) .................................................................................................... 77

Send Fax with Client Software............................................................................................................. 81

Send Fax by Printing ............................................................................................................................ 81

Send Fax from Email (T.37) .................................................................................................................. 82

Send Fax from Web Interface .............................................................................................................. 82

Send Fax by Web API ........................................................................................................................... 83

USING THE CLIENT SOFTWARE........................................................................................................................ 83

File Menu Command Descriptions ...................................................................................................... 83

Edit Menu Command Descriptions

......................................................................................................84

Tools Menu Command Descriptions....................................................................................................86

Devices Tab (Main Window)................................................................................................................ 87

Print Capture Tab (Main Window)....................................................................................................... 89

USING THE MULTI-TECH TIFF VIEWER ............................................................................................................. 90

Toolbar Icons ....................................................................................................................................... 90

Importing Fax Images into Other Application Programs ..................................................................... 91

APPENDIX A – TROUBLESHOOTING .................................................................................................... 92

APPENDIX B – CUSTOMIZATION......................................................................................................... 95

WEB SERVICES API ...................................................................................................................................... 95

T.37 ADVANCED USAGE ............................................................................................................................. 116

APPENDIX C – CREATING COVER PAGES ........................................................................................... 118

SOME OF THE SOFTWARE KNOWN TO WORK.................................................................................................. 118

TEXT FIELD NAMES AND DESCRIPTIONS ......................................................................................................... 118

APPENDIX E – REGULATORY COMPLIANCE ....................................................................................... 119

APPENDIX F - ENVIRONMENTAL INFORMATION............................................................................... 121

APPENDIX G – END USER LICENSE AGREEMENT................................................................................ 124

IMPORTANT –READ BEFORE OPERATING ............................................................................................. 124

INDEX .............................................................................................................................................. 126

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 5

Chapter 1 – Product Description &

Specifications

Product Description

The FaxFinder IP provides fax functionality to an IP-based telephony environment, eliminating the need

for analog-based phone connections dedicated to supporting analog fax applications.

We Supply

FF240-IP

• A FF240-IP with factory-installed software

• One power supply with power cord

• A product CD that contains: a software package

for client PCs and additional documentation

•A serial console cable

Safety Warnings

Internal Lithium Battery

•A lithium battery located within product provides backup power for the timekeeping

capability. The battery has an estimated life expectancy of ten years.

•When the battery starts to weaken, the date and time may be incorrect. If the battery fails,

the board must be sent back to Multi-Tech Systems for battery replacement.

•Lithium cells and batteries are subject to the Provisions for International Transportation.

Multi-Tech Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s)

referenced in this manual comply with Special Provision 188 of the UN Model Regulations,

Special Provision A45 of the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG

Code, and Special Provision 188 of the ADR and RID (Road and Rail Europe).

Warning! There is danger of explosion if the battery is incorrectly replaced!

Ethernet Ports Caution

Caution: The Ethernet ports and command ports are not designed to be connected to a Public

Telecommunication Network.

Chapter 1: Product Description and Specifications

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 6

Technical Specifications

FF240-IP

Connectors 1 RJ45 Console Serial Port, 1 RJ45 Ethernet Port,

2 USB Ports (inactive)

Size 9.1” W x 6.1” L x 1.7” H (23.11 cm x 15.49 cm x 4.32 cm)

Weight 2.6 lbs. (1.2 kg)

Input Voltage Requirements 12 V @ 5A

Maximum Power Consumption*

12 v Typical: 0.870 A / 10.65 W;

Max: 0.955 A / 11.65 W

Peak Reset:

Inrush Current: 15.40 AMPS

Operating Environment -22° to 140° F (-30° to +60° C) – [UL listed @ 104° F/ 40° C]

relative humidity 20 to 90% noncondensing

Storage Temperature -40° to 185° F (-40° to +85° C)

EMC Approvals FCC Part 15 Class A, EN 55022 Class A, EN 55024

Safety Approvals UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)

Maximum T.38 Ports 8

Web Connections 50

File Upload Size** 50MB is the maximum with:

48MB max for the Send Fax Web page

36MB max for T.37, Client software and API

Warranty 2 years

*Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when

determining product load.

** The difference in maximum size allowed is due to the data encoding for T.37, the client software and API

attachments.

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 7

Chapter 2 – Getting Started

Introduction

This chapter shows example usage scenarios for inbound and outbound faxes as well as basic setup

instructions for your Multi-Tech Model FF240-IP. The setup process includes both cabling of the FF240-IP

unit and configuration of the FF240-IP server software. The FF240-IP server software resides on the

FF240-IP unit and does not need to be installed.

FF240-IP Operating Modes

When placed in the optimal environment, the Multi-Tech Systems FF240-IP can provide a host of useful

functions. Inbound routing, that is fax transmissions coming into the FF240-IP unit, can be sent to many

destinations, as shown below. Following that, there are some outbound fax examples showing different

ways that faxes can be sent by users.

Inbound Routing.Fax users receive faxes in the form of email attachments. Also, inbound faxes can be

automatically printed or stored in a shared folder for archiving or multiple user access.

The red arrows indicate an incoming fax; the green arrows show all the possible routing options and the

blue arrows show the incoming fax converted to an email.

Just like a telephone, the FF240-IP has phone numbers mapped to it. So a call from the analog fax

machine is routed to the FF240-IP just as any other call is routed. Once the fax is received on the FF240-

IP, it will use its inbound routing settings to send the fax to a printer, network share, email client or any

combination of these.

Chapter 2: Getting Started

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 8

Outbound Routing.FaxFinder users on the network can send faxes directly from their Windows PC using

any application program that can print (if the Client software is installed). The application program must

be set so that the FF240-IP itself is its printing destination. In response to the ‘Print’ command, the

FF240-IP turns the ‘print file’ image into a fax. Store and Forward faxing (T.37) allows for emails to be

sent through the FF240-IP as a fax or users can simply log in to the web interface (Send Fax screen) and

send a fax from the unit directly. Graphic depictions of these outbound routing examples are shown

below.

T.37

In this example, the FF240-IP acts as a mail server. The red arrows show an email originating from a PC

and the green arrows show the FF240-IP sending that email to a phone number.

Send Fax screen

Here the red arrows indicate a user browsing to the FF240-IP and utilizing the Send Fax page. The green

arrows represent the FF240-IP sending that fax to a phone number.

Chapter 2: Getting Started

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 9

Client software

Here the red arrows show the use of the Client software and the green arrows represent the FF240-IP

sending that fax to a phone number.

This example requires that the FaxFinder Client software be installed on a user’s Windows PC.

The Client software can be used in two ways:

1) Invoke it directly to send faxes.

2) Invoke it indirectly using the Print function from any application program that can print (e.g.

Microsoft Word) with the FaxFinder installed as an available printer.

Chapter 2: Getting Started

Multi-Tech Systems, Inc. FF240-IP Admin User Guide 10

Mechanical Mounting

Rack Mounting

Ensure proper installation of the unit in a closed or multi-unit enclosure by following the

recommended installation as defined by the enclosure manufacturer. Do not place the unit directly

on top of other equipment or place other equipment directly on top of the unit. If installing the unit

in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum

recommended ambient temperature (40° C) is not exceeded. Ensure that the unit is properly

connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a

power strip is used, ensure that the power strip provides adequate grounding of the attached

apparatus.

When mounting the equipment in the rack, make sure mechanical loading is even to avoid a

hazardous condition. The rack used should safely support the combined weight of all the

equipment it supports.

Ensure that the mains supply circuit is capable of handling the load of the equipment. See the

power label on the equipment for load requirements.

This equipment should only be installed by properly qualified service personnel. Only connect like

circuits - connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN

(Telecommunications Network) circuits to TN circuits.

Note: The ambient temperature of the rack interior must not exceed 40° Celsius.

19-Inch Rack Enclosure Mounting Procedure

Attaching the FF240-IP to the rail of an EIA 19-inch rack enclosure will likely require two persons.

Essentially, the technicians must attach the brackets to the FF240-IP chassis with the screws

provided and then secure unit to rack rails by the brackets. Because equipment racks vary, screws

for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use

screws that fit.

1. Remove the side screws of the unit.

2. Position the rack-mounting brackets on the FF240-IP using the screw holes.

3. Secure the brackets to the FF240-IP using the screws that were removed.

4. Mount the FF240-IP in the rack enclosure per the rack manufacturer’s mounting procedure.

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