Multitech FaxFinder FF440 Service-Handbuch

FaxFinder® V.34 Fax Servers

FF240, FF440, FF840

Administrator Guide

2FaxFinder x40 Administrator Guide

FaxFinder Administrator Guide

FF240, FF440, and FF840

S000522B, Version B

This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any

implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to

revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to

notify any person or organization of such revisions or changes. Check Multi-Tech’s web site for current versions of our product

documentation.

Revision History

Revision

Date

Description

05/04/12

Initial Release

12/17/12

RoHS update.

Patents

This device covered by the following patents: 6,031,867; 6,012,113; 6,009,082; 5,905,794; 5,864,560; 5,815,567; 5,815,503; 5,812,534;

5,809,068; 5,790,532; 5,764,628; 5,764,627; 5,754,589; D394,250; 5,724,356; 5,673,268; 5,673,257; 5,644,594; 5,628,030; 5,619,508;

5,617,423; 5,600,649; 5,592,586; 5,577,041; 5,574,725; D374,222; 5,559,793; 5,546,448; 5,546,395; 5,535,204; 5,500,859; 5,471,470;

5,463,616; 5,453,986; 5,452,289; 5,450,425; D361,764; D355,658; D355,653; D353,598; D353,144; 5,355,365; 5,309,562; 5,301,274,

6,219,708. Other patents pending.

Trademarks

Multi-Tech Registered Trademarks: FaxFinder, Multi-Tech, and the Multi-Tech logo.

All other products and technologies are the trademarks or registered trademarks of their respective holders.

Contacting Multi-Tech

Knowledge Base

The Knowledge Base provides immediate access to support information and resolutions for all Multi-Tech products. Visit

http://www.multitech.com/kb.go.

Installation Resources

To download manuals, firmware, and software, visit http://www.multitech.com/setup/product.go.

Support Portal

To create an account and submit a support case directly to our technical support team, visit: https://support.multitech.com

Technical Support

Business Hours: M-F, 9am to 5pm CT

Country

By Email

By Phone

Europe, Middle East, Africa:

[email protected]

+(44) 118 959 7774

U.S., Canada, all others:

[email protected]

(800) 972-2439 or (763) 717-5863

World Headquarters

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

Phone: 763-785-3500 or 800-328-9717

Fax: 763-785-9874

Warranty

To read the warranty statement for your product, please visit: http://www.multitech.com/warranty.go

Contents

FaxFinder x40 Administrator Guide 3

Chapter 1 –Product Description.................................................................................................................. 8

Package Contents ................................................................................................................................. 8

Safety Warnings ................................................................................................................................... 8

Telecom Safety Warning ............................................................................................................................ 8

Internal Lithium Battery............................................................................................................................. 9

Ethernet Ports ............................................................................................................................................ 9

Technical Specifications ........................................................................................................................ 9

Fax File Types ..................................................................................................................................... 10

Requirements..................................................................................................................................... 10

Fax Routing Overview ......................................................................................................................... 11

Inbound Routing....................................................................................................................................... 11

Outbound Routing.................................................................................................................................... 11

Static or Dynamic Delivery .................................................................................................................. 12

PBX Call Routing ....................................................................................................................................... 12

Chapter 2 –Hardware and Installation ...................................................................................................... 13

Connectors and LEDs by Model ........................................................................................................... 13

FaxFinder 240........................................................................................................................................... 13

FaxFinder 440........................................................................................................................................... 13

FaxFinder 840........................................................................................................................................... 14

FaxFinder Connector Descriptions ........................................................................................................... 14

LED Descriptions....................................................................................................................................... 14

Before You Begin ................................................................................................................................ 15

Mounting FaxFinder (Optional) ........................................................................................................... 15

Wall Mounting.......................................................................................................................................... 15

Rack Mounting ......................................................................................................................................... 16

Cabling FaxFinder ............................................................................................................................... 17

Chapter 3 –Basic FaxFinder Configuration................................................................................................. 18

Configuring FaxFinder’s IP address and Network Settings..................................................................... 18

Network Configuration Fields .................................................................................................................. 20

Updating the Admin Account .............................................................................................................. 20

Setting Time ....................................................................................................................................... 20

Time Fields ............................................................................................................................................... 21

Contents

4FaxFinder x40 Administrator Guide

Configuring SMTP ............................................................................................................................... 21

SMTP Parameters..................................................................................................................................... 22

Sending a Test Fax from Fax Machine to FaxFinder .............................................................................. 22

Adding a Printer (Optional) ................................................................................................................. 22

Printer Parameters................................................................................................................................... 23

Adding a Network Share (Optional)..................................................................................................... 23

Network Share Fields ............................................................................................................................... 23

Generating a Server Certificate ........................................................................................................... 23

Server Certificate Parameters.................................................................................................................. 24

Adding Users Individually.................................................................................................................... 24

User Fields................................................................................................................................................ 24

Adding Global Contacts Individually .................................................................................................... 25

Configuring Modems .......................................................................................................................... 25

Modem Fields........................................................................................................................................... 26

Routing Inbound Faxes........................................................................................................................ 28

General Setup Fields ................................................................................................................................ 29

Inbound Routing Destinations ................................................................................................................. 29

Creating a Restore File ........................................................................................................................ 29

Chapter 4 –Fax Management.................................................................................................................... 30

Logging into the Web Management Interface ...................................................................................... 30

Requesting a Password ............................................................................................................................ 30

Navigating the Web Management Interface ........................................................................................ 30

Checking System, Printer, and Share Status ......................................................................................... 31

Checking Modem and Fax Status ......................................................................................................... 31

Canceling Outbound Faxes .................................................................................................................. 33

Resetting a Busy Modem .................................................................................................................... 33

Blocking a Modem’s Inbound and Outbound Faxes.............................................................................. 33

Checking the Mail Queue .................................................................................................................... 33

Resending Queued Mails..................................................................................................................... 33

Viewing Logs....................................................................................................................................... 34

Log Fields.................................................................................................................................................. 34

Rebooting FaxFinder........................................................................................................................... 35

Restoring Configuration ...................................................................................................................... 35

Restoring Factory Defaults .................................................................................................................. 35

Chapter 5 –Managing Users, Contacts, and Recipients .............................................................................. 36

Importing Users .................................................................................................................................. 36

Contents

FaxFinder x40 Administrator Guide 5

User Page CSV Import Formats ................................................................................................................ 36

Creating a CSV File.................................................................................................................................... 37

Importing a CSV File ................................................................................................................................. 38

Exporting a User List ........................................................................................................................... 38

Deleting Users .................................................................................................................................... 38

Editing Users ...................................................................................................................................... 38

Adding Global and Personal Contacts .................................................................................................. 39

Allowing Users to Add Global Contacts.................................................................................................... 39

Importing Global or Personal Contacts.................................................................................................... 39

Adding Personal Contacts Individually..................................................................................................... 40

Exporting a Contact List ...................................................................................................................... 41

Deleting Global or Personal Contacts................................................................................................... 41

Using Groups to Organize Contacts...................................................................................................... 41

Adding a Global or Personal Group.......................................................................................................... 41

Deleting Groups ....................................................................................................................................... 42

Using the Recipients Table .................................................................................................................. 42

Importing Recipient Lists..................................................................................................................... 42

Example Recipient CSV Format ................................................................................................................ 42

Recipient Record Fields............................................................................................................................ 43

Creating a Recipient CSV File ................................................................................................................... 43

Importing a Recipient List ........................................................................................................................ 44

Exporting a Recipient List .................................................................................................................... 44

Deleting Recipients ............................................................................................................................. 44

Chapter 6 –Advanced Configuration ......................................................................................................... 45

Configuring Fax Log Purging ................................................................................................................ 45

Fax Log Purge Parameters........................................................................................................................ 45

Using the Common UNIX Printing System ............................................................................................ 46

Updating Software.............................................................................................................................. 46

Updating FaxFinder Software................................................................................................................... 46

Updating Modem Software...................................................................................................................... 46

Setting the Debug Level ...................................................................................................................... 47

Downloading System Logs ....................................................................................................................... 47

Faxing to the Same Number Simultaneously........................................................................................ 48

Archiving Outbound Faxes .................................................................................................................. 48

Enabling Outbound Fax Approval ........................................................................................................ 48

Enabling the Outbound Approval Report................................................................................................. 49

Contents

6FaxFinder x40 Administrator Guide

Configuring Store & Forward Fax (T.37) ............................................................................................... 49

Store & Forward Fax (T.37) Parameters................................................................................................... 50

Adding Additional Hosts........................................................................................................................... 50

Chapter 7 –Cover Pages ............................................................................................................................ 51

Custom Cover Pages ........................................................................................................................... 51

Tips ........................................................................................................................................................... 51

Text Field Names and Descriptions.......................................................................................................... 51

Adding Cover Pages to FaxFinder......................................................................................................... 52

Providing Default Opt-Out Information for Cover Pages....................................................................... 52

Chapter 8 –Installing FaxFinder Fax Client Software .................................................................................. 53

Using FaxFinder Client Mass Uninstall ................................................................................................. 53

Pushing Installation to Client Computers ............................................................................................. 53

Installing the Software on a Single Computer ...................................................................................... 54

Setting Usage Rights for the FaxFinder Printer ..................................................................................... 56

Associating the Software and a User with a FaxFinder ......................................................................... 57

Disassociating a FaxFinder Unit from the Client ................................................................................... 59

Appendix A –Troubleshooting .................................................................................................................. 60

What if I can't see my FaxFinder’s web page? ...................................................................................... 60

What if I don't get an email when I click Send Test Email?.................................................................... 60

What if FaxFinder doesn't answer a fax call? ....................................................................................... 62

Where can I Find the SMTP Error Code List?......................................................................................... 62

Dealing with Failed Fax Reports .......................................................................................................... 62

Appendix B –Customization...................................................................................................................... 63

T.37 Advanced Usage.......................................................................................................................... 63

Options..................................................................................................................................................... 63

Appendix C –Regulatory Compliance ........................................................................................................ 65

47 CFR Part 68 Telecom....................................................................................................................... 65

47 CFR Part 15 Regulation ................................................................................................................... 66

Fax Branding Statement...................................................................................................................... 67

Canadian Limitations Notice................................................................................................................ 67

Industry Canada.................................................................................................................................. 67

EMC, Safety, and R&TTE Directive Compliance..................................................................................... 68

Waste Electrical and Electronic Equipment Statement ......................................................................... 68

WEEE Directive......................................................................................................................................... 68

Instructions for Disposal of WEEE by Users in the European Union........................................................ 68

REACH Statement ............................................................................................................................... 69

Contents

FaxFinder x40 Administrator Guide 7

Registration of Substances....................................................................................................................... 69

Substances of Very High Concern (SVHC) ................................................................................................ 69

Restriction of the Use of Hazardous Substances (RoHS)........................................................................ 70

Information on HS/TS Substances According to Chinese Standards ...................................................... 71

Information on HS/TS Substances According to Chinese Standards (in Chinese).................................... 72

Index........................................................................................................................................................ 73

8FaxFinder x40 Administrator Guide

FaxFinder is an all-in-one fax server that provides faxing capabilities over a WAN from a corporate office to

remote offices as well as to field sales people. FaxFinder converts inbound faxes to PDF or TIFF files and

delivers them to a recipient’s inbox, a network folder, or a network printer. Users can to send outbound faxes

through a fax client, web browser, or the print function of other applications.

The FaxFinder x40 includes the following models:

●FF240 2-modems

●FF440 4-modems

●FF840 8-modems

Multi-Tech provides three manuals for use with FaxFinder x40 models:

●Administrator Guide provides details on installing, configuring, and managing FaxFinder.

●User Guide provides details on sending faxes and using the client software.

●Developer Guide provides information and examples for the FaxFinder Web Services API.

Package Contents

●FaxFinder with factory installed software

●Universal power supply with power cord

●One phone cable for each port with RJ-11 at both ends

●One Ethernet cable, one serial cable, one serial debug cable

●Adhesive plastic feet

●Two mounting brackets and screws; the same bracket is used for wall and rack mounting

●Class A users notice

Safety Warnings

Telecom Safety Warning

●Never install telephone wiring during a lightning storm.

●Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations.

●Use this product with UL and cUL listed computers only.

●Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at

the network interface.

●Use caution when installing or modifying telephone lines.

●Avoid using a telephone during an electrical storm. There may be a remote risk of electrical shock from

lightning.

●Do not use a telephone in the vicinity of a gas leak.

●To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.

●Before servicing, disconnect this product from its power source and telephone network.

Chapter 1 –Product Description

FaxFinder x40 Administrator Guide 9

Internal Lithium Battery

●A lithium battery located within the product provides backup power for the timekeeping. This battery has

an estimated life expectancy of ten years.

●When this battery starts to weaken, the date and time may be incorrect. If the battery fails, the board

must be sent back to Multi-Tech Systems for battery replacement.

●Lithium cells and batteries are subject to the Provisions for International Transportation. Multi-Tech

Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s) referenced in this

manual comply with Special Provision 188 of the UN Model Regulations, Special Provision A45 of the ICAO-

TI/IATA-DGR (Air), Special Provision 310 of the IMDG Code, and Special Provision 188 of the ADR and RID

(Road and Rail Europe).

Warning: There is danger of explosion if the battery is incorrectly replaced.

Ethernet Ports

Caution: Ethernet ports and command ports are not designed to be connected to a public telecommunication

network.

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