NEC Express5800/300 Handbuch

NECCare Service

NECCare

■■■■■■■

NECCare Standard

300

Maintenance and Service

Warranty Program

NECCare Service

Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is

the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.

NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,

manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights

are expressly granted to others.

The NEC Corporation of America product(s) discussed in this document are warranted in

accordance with the terms of the Limited Warranty Statement accompanying each

product. However, actual performance of each product is dependent upon factors such as

system configuration, customer data, and operator control. Since implementation by

customers of each product may vary, the suitability of specific product configurations and

applications must be determined by the customer and is not warranted by NEC

Corporation of America

To allow for design and specification improvements, the information in this document is

subject to change at any time, without notice. Reproduction of this document or portions

thereof without prior written approval of NEC Corporation of America is prohibited.

Trademarks

NEC and NECCare are registered trademarks of NEC Corporation and is used under license.

NEC Corporation of America

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

NECCare Service

Contents

Introduction.........................................................................................................................4

Warranty Registration.........................................................................................................4

Program Highlights.............................................................................................................4

Supplemental Professional Service.....................................................................................5

Installation Services............................................................................................................5

Relocation Services .......................................................................................................5

Additional Service and Support Options ............................................................................6

Registered Limited Warranty..............................................................................................6

Who is Protected? ...............................................................................................................7

What is Covered and What is Not Covered? ......................................................................7

What NEC Corporation of America Will Pay for and what NEC Corporation of America

Will Not Pay for................................................................................................................. 8

How You Can Get Warranty Service..................................................................................8

Limitation of Damages and Implied Warranties.................................................................9

NECCare Service

Introduction

NEC Corporation of America, “NECAM”, offers one of the

strongest warranty programs in the co mputer industry

including NECCare Standard, Gold and Platinum Maintenance

and Warranty Services. This document will focus on the

NECCare Standard/300 program for the Express5800/300

Series Fault Tolerant Server s.

Warranty Registration

For efficient service, register your system online at:

http://www.necam.com/registration

Upon receipt of the registration information, your new NEC

product, as well as providing you with product updates and

program information.

Program Highlights

NEC Corporation of America’s NECCare Standard/300

Maintenance and Service Warranty Program offers you the

following benefits:

■

1-year Standard Limited Warranty coverage

■

1 year of Customer Replacement Units (CRU) parts

replacement:

♦

For tho se parts designated as CRU, NECAM will

provide a part shipment to the customer within 3

business days after receipt of the defective part.

■

Toll-free hardware technical support five days a week, 9

hours a day (8AM to 5PM local time in the continental US

and Canada) Monday thro ugh Friday.

■

90 days telephone support for preloaded software, (Windows

Operating Syste m).

■

90 days of support for software included in the base unit

(BIOS, ExpressBuilder and FT Management software)

■

Available upgrade options for supplemental services and or

upgrade to Gold Support coverage.

Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,

PST. NECAM is not responsible for service calls missed outside the control of NECAM. If your location is outside

of a NECAM authorized third-party provider’s service coverage area, the response time may be longer and or an

additional travel charge may be assessed. In some cases on-site service may not be available. All service response

times are contingent upon parts availability.

NECCare Service

Supplemental Professional Service

NECCare Services are designed to red uce r isks and protect

your IT investment with the NEC Express5800/300 Series

Server through warranty and maintenance,

imp lementation/installation and relocation services.

Installation Services

NEC installation services are required when implementing an

NEC E xpress5800/300 Series Server. Installatio n services are

fee-based and will be conducted by an NEC Systems Engineer

(SE) and or by an Authorized NEC Service Provider.

■

Requires preplanning for installation by NECAM and the

Customer. An Installation Site Preparation Guid e will be

delivered and agreed upon between the Customer and

NECAM prior to installation. This document will p rovide an

outline of the installation plans and processes.

■

Installation will take a minimum of one (1) day for

hard ware and one (1) day each to implement/install either

SRE scripts for up to 2 applications or for Active Upgrade

Standard implementation. Hardware installation includes;

hard ware, operating system, network connection,

configuration and administrator training. Anything beyond

one (1) day will require additional fees.

Relocation Services

NEC Relocation services are available as a fee-based service

delivered by an NEC SE and or an Authorized NEC Service

Provider to help Customers protect their IT investments by

reducing risks, including minimal downtime, that are known to

be associated with relocation.

■

NECAM or the Authorized Service Provider will work with

the Customer to assist with planning and coordination of the

move.

■

Damage caused by relocation without the assistance of NEC

is not co vered under this warranty program. Please refer to

the section “What is Covered and What is Not Covered” for

more information.

■

Server s moved without the assistance of NEC may require

recertification to validate warranty.

■

The original shipping carton should be r etained for limiting

risks associated with relocation.

NECCare Service

Additional Service and Support Options

Once registered for the NECCare Service Support program,

NEC Corporation of America offer s a optional upgraded

service and support programs. These programs can be

purchased directly from NEC Corporation of America,

separately or in combination.

NEC offers both a Warranty Extension program and an

upgraded Gold/300 Maintenance and Service option.

■

Warranty Extensions

♦

Warranty extensions are available for the

Standard/300 Maintenance and Service program.

Extensions are available for Year 2 and for Years 2

and 3.

■

Gold/300 Maintenance and Service offers;

♦

24x7 Pho ne support

♦

Next Day Advanced Cru

♦

Email Alert Mo nitoring

Registered Limited Warranty

NEC Corporation of America warrants this Product to be free

from defects in material and workmanship, and agrees to repair

or replace any part of the enclosed unit that proves defective

under these terms and conditions.

If service requires the replacement of any parts, components,

or modules, the replacement items become the property of

Customer and the replaced items become the property of

NECAM. The warranty period for the Machine is from its

original Date of Installation; the date on the invoice is

considered the Date of Installatio n unless NEC notifies you

otherwise.

NECAM may use new, used, serviceable, or reconditioned

parts, components, or modules that are in good working order

as replacements. Replacement items shall be of like kind and

quality o f those replaced. Spare parts are warranted for ninety

(90) days.

If you do not register your Server with NECAM, you will be

required to present proof of purchase as evidence of your

entitlement for warranty service. Please retain your proof of

purchase with your records.

NECCare Service

Who is Protected?

This warranty may be enforced only by the original purchaser

of the Product and is not transferable.

What is Covered and What is Not Covered?

Except as specified below, this warranty covers all defects in

material or workmanship in this Product. The following are not

covered by this warranty:

1. Any Product that is not distributed in the U.S.A. or Canada

by NEC Corporation of America.

2. Any Product on which the serial number has been defaced,

modified, or removed.

3. Any Product that has been remo ved from the U.S.A. or

Canada.

4. Damage, deterioration, or malfunction resulting from:

♦

Accident, misuse, abuse, neglect, fire, water,

lightning or other acts of nature, improper storage,

unauthorized Product modificatio n, or failure to

follow instructions supplied with the Product.

♦

Alteration, repair or attempted repair by anyone not

authorized by NEC Corporation o f America.

♦

Any shipment, reshipment or physical mo vement of

the Product (claims must be presented to the

carrier).

♦

Relocation, remo val, installation or re-installation of

the Product not managed by NECAM.

♦

Any other cause that does not relate to a Product

defect.

5. Cartons, carrying cases, external cabinets, magnetic or

digital tapes, or any accessories used in connection with

the Product.

6. This warranty covers only NEC Corporation of America -

supplied components. Service required as a result of third

party co mponents is not covered under this warranty,

including third-party software even if it is distributed b y

NECAM.

NECCare Service

What NEC Corporation of America Will Pay for and what NEC Corporation of

America Will Not Pay for

NEC Corporation of America will pay labor and material

expenses for co vered items, but NEC Corporation of America

will not pay for the follo wing:

1. Removal or installation charges.

2. Payment of shipping and related charges incurred in

returning the Product for warranty repair.

3. Costs of initial technical adjustments (set-up), including

adjustment of user contro ls.

How You Can Get Warranty Service

Express5800/300 Series NECCare customers in the continental

U.S. and Canada have one phone number to use when calling

for technical support or hardware repair on their

Express5800/FT server. Calls for initiating a repair request

should be made by calling 1-866-269-1239. Be prepared to

provide the Serial Number to your server to NEC for quick

response.

NEC Corporation of America may require that you provide the

original bill of sale or receipt as proof of purchase in order to

obtain warranty service. Please retain such proof of purchase

with your records

For easy reference, write down your Serial Numb er here and

keep this document in a safe and accessib le location.

SN____________________________________________

When arranging for a hardware repair, yo u will speak with a

trained technician. The technician will determine whether you

have a hardware or software failure and then will provide you

with the appropriate service options. If appropriate, you will

be given instructions on ho w to return your CRU part in a

NECAM supplied box. You may be given a reference number

that you should retain for your records.

If NEC authorizes on-site service for yo ur repair, a qualified

technician will arrive at your site the next business day from

the ti me of dispatch. I f you are located outside of a service

coverage area, travel charges will be applied.

All parts or systems returned to NECAM must be accompanied

with an RMA (Return Material Authorizatio n) number. To

obtain an RMA number for product return, please contact the

FT Custo mer Support line at: 1-866-269-1239.

NECCare Service

Limitation of Damages and Implied Warranties

NEC Corporation of America's sole liability for any defective

product is limited to the repair or replacement of the product

at our option. NEC Corporation of America shall not be liable

for:

1. Damage to other property caused b y any defects in this

product, damages based upon inconvenience, lo ss of use of

the product, loss of time or data, commercial loss; or

2. Any other damages of any kind.

NEC CORPORATION OF AMERICA MAKES NO OTHER

EXPRESS WARRANTY WITH RESPECT TO THIS

PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING

BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF

MERCHANTABILITY OR FITNESS, ARE LIMITED IN

DURATION TO TH E TERM OF THE EXPRESS

WARRANTY STATED HEREIN. LIABILITY FOR

CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER

ANY WARRANTIES IS EXCLUDED TO THE EXTENT

PERMITTED BY LAW.

Note:

Some states and provinces do not allow the exclusio n

or limitation of incidental or consequential damages, so the

above limitation or exclusion may not apply to you. Some

states do not allo w limitations on how long an implied

warranty lasts, so the above limitation may not apply to you.

This warranty gives you specific legal rights, and you may also

have other rights that vary from state to state and province to

province.

Note:

All Products returned to NEC Corporation of America

for service M U ST have prior approval. This ma y be obtained

by calling 1-866-269-1239.

This Product is warranted in accordance with the terms of this

limited warranty. Consumers are cautioned that Product

performance is affected by system configuration, software, the

application, custo mer data, and operator control of the system,

among other factors.

While NEC Corporation of America products are considered to

be compatible with many systems, the specific functional

imp lementation by the customer s of the product may vary.

Therefore, the suitability of a product for a specific purpose or

application must be determined by the customer and is not

warranted by NEC Corporation of America.

NECCare Service

It’s quick and convenient to register your new NEC Corporation of America

Express5800/300 Series Server to receive fast service and support. It’s easy!

To register online, just go to:

http://www.necam.com/registration

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