NETGEAR CM500V Bedienungsanleitung

Quick Start

Voice Cable Modem

Model CM500V

Package contents

BEFORE RETURNING THIS PRODUCT TO THE STORE

FOR ANY REASON, call NETGEAR Technical Support at

1-866-534-9377 or visit

https://kb.netgear.com/000061156/How-can-I-troubleshoot-my-cable-modem.

Cable modem LEDs

LED Description

Power • Solid green. The cable modem is receiving power and is functioning

normally.

• Off. The cable modem is not receiving power.

• Solid red. The cable modem is too warm and might overheat.

Downstream • Solid amber. One downstream channel is locked.

• Solid green. Two or more downstream channels are locked.

• Blinking green. The cable modem is scanning for a downstream channel.

• Off. No downstream channel is locked.

Upstream • Solid amber. One upstream channel is locked.

• Solid green. Two or more upstream channels are locked.

• Blinking green. The cable modem is scanning for an upstream channel.

• Off. No upstream channel is locked.

Online • Solid green. The cable modem is online.

• Blinking green. The cable modem is synchronizing with the cable provider’s

cable modem termination system (CMTS).

• Off. The cable modem is ofine.

Ethernet • Solid. A powered-on device is connected to this port.

• Blinking. The port is sending or receiving trafc.

• Off. No device is connected to this port.

Tel 1 and

Tel 2

• Solid green. The Tel 1 or Tel 2 port is online.

• Blinking green. The Tel 1 or Tel 2 port is processing a call or the phone is

off-hook.

• Off. The Tel 1 or Tel 2 port is not in use.

non-NETGEAR trademarks are used for reference purposes only.

Visit netgear.com/support to get your questions answered and access the latest

downloads.

You can also check out our NETGEAR Community for helpful advice at

community.netgear.com.

Customer-owned cable devices might not be compatible with certain cable

networks. Check with your cable Internet provider to conrm that this NETGEAR

cable device is allowed on your cable network.

If you are experiencing trouble installing your cable modem, contact NETGEAR at

1-866-874-8924.

Support and Community

Regulatory and Legal

For regulatory compliance information including the EU Declaration of Conformity, visit

https://www.netgear.com/about/regulatory/.

See the regulatory compliance document before connecting the power supply.

For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.

By using this device, you are agreeing to NETGEAR’s Terms and Conditions at

https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the device to your

place of purchase within your return period.

Cable

modem

Ethernet

cable

Power

adapter

Phone

cable

1. Turn off and disconnect existing modems and routers.

If you are replacing a modem that is currently connected in your home,

unplug the modem and plug the new cable modem into the same outlet.

2. Connect a coaxial cable.

Use a coaxial cable to connect the cable port on the

cable modem to a cable wall outlet. Make sure that

the cable is tightly connected. We recommend that

you connect your cable modem directly to a cable

wall outlet.

If you must share the connection, use a 3.5dB

(1 to 2) splitter.

3. If you have Xnity Voice, connect your phone to the Tel 1 port on the

cable modem with the phone cable.

If you subscribed to two phone lines, connect the other phone to the Tel 2

port.

Note: The Tel 2 port only works with a two-phone-line subscription.

4. Connect the power adapter.

5. Connect the power adapter to the

cable modem and plug the power adapter

into a power outlet.

The cable modem might reset multiple times

when it is powered on.

When the startup is complete, the Power LED

lights green. If the Power LED doesn’t light,

press the Power On/Off button.

Optional

phone

Coaxial

cable

Start here

6. Wait for the Online LED to light solid green.

This process might take up to 10 minutes. When the cable modem comes

online, the Online LED stops blinking and lights solid green for at least a

minute.

After 10 minutes, if the Online LED doesn’t light solid, make sure that the

cable outlet is working, or call your Internet service provider (ISP) to make

sure you have service.

Note: When the Online LED lights solid, your cable modem is not connected

to the Internet yet. You must connect a router or computer to your cable

modem, and then activate your cable modem with your cable Internet

provider.

7. Use an Ethernet cable to connect the Ethernet port on your cable modem to

either a router or a computer. (The computer must have an Ethernet port.)

• Router. Connect the Ethernet cable to the WAN or Internet port on the

router, power on the router, and then connect your computer to the

router using WiFi or Ethernet.

• Computer. Connect the cable to the Ethernet port on the computer.

NETGEAR, Inc.

350 East Plumeria Drive

San Jose, CA 95134, USA

NETGEAR INTERNATIONAL LTD

Floor 1, Building 3

University Technology Centre

Curraheen Road, Cork,

T12EF21, Ireland

July 2020

8. Collect this information about your Internet service and the cable modem:

• Your Xnity account number and the personal information associated with

your Xnity account (you need one of the following):

- Mobile phone number

- Xnity user name and password

• The following information from the cable modem label:

- Model number, which is CM500V

- Serial number

- MAC address

- MTA MAC address

9. Activate your Internet service:

a. Close all web browsers.

b. Launch a web browser.

You are redirected to the Xnity self-activation page. If you are not

redirected to the Xnity self-activation page, visit xnity.com/activate.

c. Provide your Xnity credentials and complete the self-activation process.

This process might take up to 10 minutes, during which the cable modem

reboots twice.

If you’re unable to activate your Xnity Internet service using the self-activation

page, call Xnity customer service at 1-800-XFINITY (1-800-934-6489).

Note to CATV system installer: This reminder is provided to call the CATV systems installer’s attention

to Section 820-93 of the National Electrical Code, which provides guidelines for proper grounding

and, in particular, species that coaxial cable shield shall be connected to the grounding system of the

building as close to the point of cable entry as practical.

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