NETGEAR CM500V Bedienungsanleitung
Voice Cable Modem
User Manual
Model CM500V
September 2017
202-11792-01
350 E. Plumeria Drive
San Jose, CA 95134
USA
Support
Thank you for purchasing this NETGEAR product.
You can visit www.netgear.com/support to register your product, get help, access the latest downloads and user
manuals, and join our community.We recommend that you use only official NETGEAR support resources.
Contact your Internet service provider for technical support.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR
trademarks are used for reference purposes only.
Compliance
For regulatory compliance information, visit http://www.netgear.com/about/regulatory. See the regulatory
compliance document before connecting the power supply.
2
Voice Cable Modem
Contents
Chapter 1 Hardware Setup
UnpackYour Cable Modem....................................................................................5
Front Panel and LEDs............................................................................................6
Rear Panel.............................................................................................................8
Label......................................................................................................................9
System Requirements............................................................................................9
Install and ActivateYour Cable Modem................................................................10
Activate Your Internet Service With Comcast XFINITY...................................10
ConnectYour Cable Modem to a Computer....................................................11
Perform a Speed Test......................................................................................12
ConnectYour Cable Modem to a Router After Installation and Activation.......12
Chapter 2 MonitorVoiceTelephone Lines
Connect a Telephone Line...................................................................................15
View Voice Status.................................................................................................15
View the MTA Call List.........................................................................................16
View the EMTA Event Log....................................................................................16
Chapter 3 ManageYour Network
Log In to the Cable Modem..................................................................................19
Change the admin Password...............................................................................19
View Cable Modem Initialization..........................................................................20
View Cable Modem Status...................................................................................20
View and Clear Event Logs..................................................................................21
Specify the Cable Connection Starting Frequency..............................................21
Reboot the Cable Modem....................................................................................22
Reset the Cable Modem to Factory Default Settings...........................................22
Use the Reset Button on the Back Panel.............................................................23
Use the Factory Reset Software Button...............................................................23
Chapter 4Troubleshooting
Use LEDs to Troubleshoot...................................................................................26
Cannot Log In to the Cable Modem.....................................................................27
Troubleshoot the Cable Internet Connection........................................................28
Troubleshoot Voice Connectivity..........................................................................28
Chapter 5Technical Specifications
Technical Specifications.......................................................................................30
3
1
Hardware Setup
This chapter covers the following topics:
•UnpackYour Cable Modem
•Front Panel and LEDs
•Rear Panel
•Label
•System Requirements
•Install and ActivateYour Cable Modem
For more information about the topics covered in this manual, visit the support website at support.netgear.com.
An uninterruptible power supply (UPS) can be purchased separately for continued service
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM500V.
Note
4
UnpackYour Cable Modem
Your package contains the following items.
Figure 1. Package contents
1. High Speed Cable Modem (Model CM500V)
2. Phone cable
3. Ethernet cable
4. Power adapter
Hardware Setup
5
Voice Cable Modem
Front Panel and LEDs
The cable modem provides status LEDs on the front.
Figure 2. Front panel
You can use the LEDs to verify status and connections.The following table lists and describes each LED
on the cable modem.
Table 1. LED descriptions
DescriptionIconLED
•Solid green. Power is supplied to the cable modem.
•Off. No power is supplied to the cable modem.
•Solid red.The cable modem is too warm and might overheat.
For more information about this condition, see Use LEDs to
Troubleshoot on page 26.
Power
•Solid amber. One downstream channel is locked.
•Solid green.Two or more downstream channels are locked.
•Blinking amber.The cable modem is scanning for a
downstream channel.
•Blinking green.The cable modem is in partial service mode.
•Off. No downstream channel is locked.
Downstream
Hardware Setup
6
Voice Cable Modem
Table 1. LED descriptions (Continued)
•Solid amber. One upstream channel is locked.
•Solid green.Two or more upstream channels are locked.
•Blinking amber.The cable modem is scanning for an
upstream channel.
•Blinking green.The cable modem is in partial service mode.
•Off. No upstream channel is locked.
Upstream
•Solid green.The cable modem is online.
•Blinking green.The cable modem is synchronizing with the
cable provider’s cable modem termination system (CMTS).
•Off.The cable modem is offline.
Internet
Hardware Setup
7
Voice Cable Modem
Table 1. LED descriptions (Continued)
•Green. A powered-on device is connected to the Ethernet
port at 1000 Mbps.
•Amber. A powered-on device is connected to the Ethernet
port at 10 Mbps or 100 Mbps.
•Off. No device is connected to the Ethernet port.
•Blinking green or amber.The Ethernet port is processing
traffic.
Ethernet
•Solid green.The Tel 1 or 2 port is online.
•Blinking green.The Tel 1 or 2 port is processing a call or the
phone is off-hook.
•Off.The Tel 1 or 2 port is not in use.
Tel 1 and 2
Rear Panel
The connections and button on the rear panel are shown in the following figure.
Figure 3. Rear panel
Viewed from top to bottom, the back panel contains the following components:
Hardware Setup
8
Voice Cable Modem
•Power On/Off button.Press the Power On/Off button to provide power to the cable modem.
•DC power connector.Connect the power adapter that came in the product package to the DC power
connector.
•Tel 1 and 2 ports. Connect your phone line to the Tel 1 port.
The Tel 2 port works only for a two-phone-line subscription.Note
•Ethernet port.For installation and activation, connect a computer to this port.After you install the cable
modem and activate your Internet service, you can disconnect the computer and connect a router to
this port.
•Reset button.Pressing the Reset button resets the cable modem. If the Reset button is pressed for
at least seven seconds, the Power LED blinks green and the cable modem returns to its factory settings.
•Coaxial cable port. Connect the cable port to a cable wall outlet.
Label
The cable modem label shows the login information, MAC address, and serial number.
Figure 4. Cable modem label
System Requirements
You need the following to install your cable modem:
•Compatible operating system:
-Windows 7
-Windows 8
-Windows 10
-Windows Vista
-Windows XP
-Windows 2000
Hardware Setup
9
Voice Cable Modem
-Mac OS
-Other operating systems running a TCP/IP network
•Compatible web browser:
-Microsoft Internet Explorer 5.0 or later
-Firefox 2.0 or later
-Safari 1.4 or later
-Google Chrome 11.0 or later
•XFINITY cable broadband Internet service
An uninterruptible power supply (UPS) can be purchased separately for continued service
during power outages. For a list of supported UPS models, visit
netgear.com/support/product/CM500V.
Note
Install and ActivateYour Cable Modem
The cable modem provides a connection between your cable Internet provider’s network and your computer,
router, or WiFi router.
ActivateYour Internet Service With Comcast XFINITY
To activate your Internet service, call Comcast XFINITY customer service at either of the following phone
numbers:
•1-855-OK-BEGIN (1-855-652-3446)
•1-800-XFINITY (1-800-934-6489)
Before you call Comcast, collect the following information:
•XFINITY account number
•The phone number associated with your XFINITY account
•XFINITY login information (your email address or user name and password)
•Modem model number, which is CM500V
•Modem serial number
•Modem MAC address
•Modem MTA MAC address
Your cable modem’s serial number and MAC address are on the cable modem label.
Hardware Setup
10
Voice Cable Modem
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