7
Eliminate Interference from other Wireless
Networks or Devices
If your router’s wireless signal is competing with other networks or devices, your speeds could be affected as well. Typical
household devices that cause interference to wireless networks are: microwaves, cordless phones, baby monitors,
Bluetooth devices, wireless mice, uorescent lights and wireless surveillance cameras. To reduce interference from
other wireless networks or devices, distance your router from the sources as much as possible and turn any source of
interference off whenever possible.
Speed Download/Upload
The speed of your Internet is broken down into units of Download (DL) and Upload (UL) speed.
Download speed is how fast you can pull data from the server to your device. Most connections are
designed to download much faster than they upload, as the majority of online activity, like loading
web pages or streaming videos, consists of downloads. Download speed is measured in megabits per
second (Mbps) or gigabits per second (Gbps).
Upload speed is how fast you send data from yourself to others. Uploading is necessary for sending
large files via email or when using video-chat (i.e. Skype, Facetime, Hangouts, etc.) to talk with someone
online. Upload speed is measured in megabits per second (Mbps). The Internet speed you experience
can vary greatly depending on how you are connecting to your network and the device you are using. If
your laptop or desktop computer is hardwired into your router via an Ethernet cable, your Internet speeds
will be significantly faster than if you are connected to your network via WIFI
Fiber Equipment Notice
All Norvado telephone, television and Internet subscribers connected via the fiber optic facilities have
an Optical Network Terminal (ONT) with Battery Backup System (BBS) and an Uninterruptible Power
Supply (UPS) on or in the premise. The ONT provides telephone, television, and/or Internet service(s)
throughout the structure, and the BBS and UPS keep these services functioning at the ONT during an
electrical power outage. The ONT and UPS will typically be located in close proximity to one another. In
rare cases, customers use self-supplied alternative energy methods to power the 12VDC ONT instead ofa
BBS and UPS provided by Norvado.
Norvado subscribers on fiber facilities reliant on 911 services must keep the Battery Backup
System(BBS) and Uninterruptible Power Supply (UPS) in mind during electrical power outages. In order
to contact emergency services during an electrical power outage, the BBS and UPS must be functioning
