OWC ThunderBay 4 Leitfaden

OWC ThunderBay® 4

ASSEMBLY MANUAL & USER GUIDE

OWC THUNDERBAY 4 TABLE OF CONTENTS

TABLE OF CONTENTS

1. INTRODUCTION...........................................................................................1

1.1 MINIMUM SYSTEM REQUIREMENTS

1.1.1 Apple® Mac® Requirements

1.1.2 PC Requirements

1.1.3 Supported Drives

1.2 PACKAGE CONTENTS

1.3 ABOUT THIS MANUAL

1.4 FRONT VIEW

1.4.1 Front Features

1.5 REAR VIEW

1.5.1 Rear Features

2. SYSTEM SETUP.............................................................................................3

2.1 HARD DRIVE INSTALLATION

2.2 QUICK START

2.3 SOFTRAID 5

2.3.1 Conﬁguring Email Notiﬁcations

2.3.2 Disk Failure, Replacement, and RAID Rebuild

2.4 CHANGING DRIVES

3. APPENDIX ......................................................................................................9

3.1 TROUBLESHOOTING

3.2 ABOUT DATA BACKUP

3.3 ONLINE RESOURCES

3.4 TECHNICAL SUPPORT HOURS AND CONTACT INFORMATION

OWC THUNDERBAY 4 INTRODUCTION

1.1.3 Supported Drives

•Up to four 3.5”SATA drives (1.5Gb/s, 3.0Gb/s, or 6.0Gb/s).

1.2 PACKAGE CONTENTS

Thunderbolt cable

ThunderBay 4 Keys

Power cable

NOT PICTURED: Hard drives have been installed into drive trays prior to shipping.

1.3 ABOUT THIS MANUAL

Firmware, images, and descriptions may vary slightly between this manual and the unit

shipped. Functions and features may change depending on the ﬁrmware version. Please

visit the product webpage for the most recent product speciﬁcations.

1.4 FRONT VIEW

1.4.1 Front Features

1. Locking faceplate — Use the included keys to lock the faceplate for security, or

remove the faceplate to gain access to the drive bays.

2.LED indicators — See the following chart for details on the ThunderBay 4’s LEDs.

LED COLOR THUNDERBAY

THUNDERBAY

SLEEPING

DRIVE

ACTIVITY

DRIVE BAD/

BAY EMPTY

Power Blue/

orange Solid blue Orange N/A N/A

Drive

(A, B, C, D) Green N/A Oﬀ (all four) Flashing

green Oﬀ

INTRODUCTION

1.1 MINIMUM SYSTEM REQUIREMENTS

1.1.1 Apple® Mac® Requirements

•Thunderbolt™ port: OS X®10.6 or later

1.1.2 PC Requirements

•Thunderbolt port: Windows® 7 or later

OWC THUNDERBAY 4 INTRODUCTION

1.5 REAR VIEW

1.5.1 Rear Features

1. Kensington® Security Slot — Connect a security tether here.

2.Thunderbolt 2 ports — Attach the included Thunderbolt cable to one of these ports

and to your computer, or to another Thunderbolt device. Use the other Thunderbolt 2

port to add more Thunderbolt devices to the chain.

3. On/o switch — Turn on and oﬀ power to the ThunderBay 4 here.

4. Power input — Connect the included power cable here.

NOTE:

•Although the on/oﬀ switch controls power to the device, the ThunderBay 4 requires a

data signal in order to turn on. As long as the on/oﬀ switch is in the ‘on’ position, the

ThunderBay 4 will turn on when it receives a data signal through the Thunderbolt cable.

If there is no Thunderbolt cable connected, or if the computer is oﬀ or in a sleep or

hibernation mode, the ThunderBay 4 will turn oﬀ and its power LED will turn orange to

indicate that it is not receiving a data signal.

•In order to use any Thunderbolt devices chained through the ThunderBay 4, the on/oﬀ

switch of the ThunderBay 4 must be in the ‘on’ position.

•Thunderbolt device chains can support up to six Thunderbolt devices.

•Thunderbolt 2 is backwards compatible with Thunderbolt, but any devices connected

in a Thunderbolt chain after a Thunderbolt device will operate at original Thunderbolt

speed (10Gb/s) rather than Thunderbolt 2 speed (20Gb/s). If mixing Thunderbolt 2 and

original Thunderbolt devices, make sure all Thunderbolt 2 devices are in front of the

Thunderbolt devices (i.e. computer>Thunderbolt 2 devices>Thunderbolt devices).

•For the safe removal of your drive and to ensure that no data is lost, always eject or

unmount the drive from your operating system before powering oﬀ.

OWC THUNDERBAY 4 SYSTEM SETUP

SYSTEM SETUP

As the ThunderBay 4 has been pre-conﬁgured, the four drives have been installed into

their drive trays and have been packed separately from the ThunderBay 4 enclosure. Follow

the instructions in Section 2.1 to install your own drives into the ThunderBay 4 or when

replacing a failed drive. The drive trays are labeled A, B, C, and D, but the arrangement of the

drive trays when they are installed in the ThunderBay 4 does not matter.

2.1 HARD DRIVE INSTALLATION

Follow these steps to install hard drives into your ThunderBay 4, or to replace existing drives.

Repeat steps 1 through 8 as necessary for the number of drives you are installing.

1. Insert one of the included keys into the lock on the upper left of the faceplate.

2. Turn the key clockwise, then pull the key towards you. The faceplate will swing open, as

shown.

3. Once the faceplate has swung open as far as it will go, pull up to remove it.

4. On the drive tray you wish to remove, turn the thumbscrew counter-clockwise until you

no longer feel resistance. Then hold onto the thumscrew and pull the drive tray out.

5. Set the drive tray as shown on your work surface. If you are replacing an existing hard

drive, unscrew it from the drive tray at this time. Place the new hard drive inside the drive

tray as shown. The label should face up and the SATA connectors should be on the far

rear corner of the drive.

6. Fasten the drive into the drive tray using six of the included screws.

7. Slide the drive tray back into the rails in the ThunderBay 4 and push until it is seated

fully, then push in on the thumbscrew and turn it clockwise until it stops moving. If you

encounter resistance, do not force the drive tray. Remove it, check to make sure that there

are no obstructions and that the drive tray is lined up correctly, then slide it in again.

1 2 3 4

5 6 7 8

OWC THUNDERBAY 4 SYSTEM SETUP

2.2 QUICK START

This ThunderBay 4 comes pre-conﬁgured with SoftRAID 5, a powerful software RAID

application for Mac. In addition to setting up RAID volumes, you can use SoftRAID to certify

that disks are healthy, monitor the status of your RAID volumes, predict drive failures, and

send you an email when a problem occurs. This ThunderBay 4 has been set up as a RAID 5

volume in SoftRAID. Proceed to the next section for ﬁrst-time setup instructions.

1. Install hard drives into the ThunderBay 4 according to the instructions in Section 2.1.

2. Connect the power cable between the ThunderBay 4 and a power outlet, then make sure

the on/oﬀ switch is set to the ‘on’ position.

3. Connect a Thunderbolt cable between the ThunderBay 4 and a computer. When you do

this, the ThunderBay 4 will turn on.

4. If the computer is using OS X 10.9 Mavericks or later, the RAID 5 volume will be available

immediately on the computer and can be used. In earlier versions of OS X, the individual

drives will be seen in Disk Utility, but the RAID volume will not be recognized. In both

cases, you will need to install the SoftRAID 5 application in order to have full use of the

RAID 5 volume, including advanced features such as email alerts.

5. Download the SoftRAID installer from: www.macsales.com/SoftRAIDSupport

6. Open the SoftRAID installer and drag the SoftRAID folder into your ‘Applications’ folder as

prompted.

7. Go to your ‘Applications’ folder, open the SoftRAID folder, then open the ThunderBay 4

Installer. You may be prompted to conﬁrm that you wish to open the application and to

enter an administrator password.

8. The ThunderBay 4 Installer will install the SoftRAID driver on your computer. You may see

a dialog box asking if you wish to upgrade the existing driver. Click ‘Update’ and enter the

administrator password to install the updated driver. You may be prompted to restart your

computer.

9. SoftRAID is now completely installed on your computer. The next time you launch Soft-

RAID, you will be prompted to enter the serial number. To obtain your serial number for

SoftRAID, go to: www.macsales.com/registration

Proceed to the next section for more speciﬁc information on SoftRAID 5, including how to

set up email notiﬁcations and rebuild a RAID volume.

2.3 SOFTRAID 5

2.3.1 Conﬁguring Email Notiﬁcations

SoftRAID has the ability to send out email notiﬁcations when one of a set of events

occurs. To conﬁgure email notiﬁcations, follow these steps:

OWC THUNDERBAY 4 SYSTEM SETUP

1. Open SoftRAID, then go to the ‘SoftRAID’ menu on the menu bar next to the Apple

logo and select ‘Email Notiﬁcation...’

2. In the ‘Sender Info’ tab, enter the full name and email address that you want to use

when SoftRAID sends out email notiﬁcations. Note that this information does not

need to match a real email address. It can be anything you like, and is simply there to

identify the email as being sent by SoftRAID.

3. In the ‘Outgoing Server’ tab, enter the information for the server, username, and

password that will be used to send the email messages. The ‘Conﬁgure For’ dropdown

menu will help ﬁll in the server information for common email services like Gmail and

Yahoo! mail. There is an option to conﬁgure an alternate SMTP server as a backup, but

it is not necessary.

4. The next two tabs, ‘Notifying Events’ and ‘Alarms’, contain checkboxes that allow you

to customize what will cause SoftRAID to send out an email notiﬁcation. ‘Notifying

Events’ contains mostly hardware problems such as disk I/O errors and rebuild failures.

‘Alarms’ lets you set optional thresholds for things like a disk becoming too full or

abnormally high CPU load.

5. The last tab, ‘Recipients’, lets you set one or more email addresses to receive the email

notiﬁcations.

2.3.2 Disk Failure, Replacement, and RAID Rebuild

In the event of a disk failure or similar event, SoftRAID will indicate that the RAID volume

of which the failed disk is a member is in a degraded state. If your ThunderBay 4 has a

failed disk, it will look like this:

To replace the failed disk and rebuild the RAID volume, follow these steps:

1. Identify the disk in the ThunderBay 4. To do this, right-click on the disk in SoftRAID, then

on the menu that appears, select ‘Blink Disk Light’.

Look at the front of the ThunderBay 4 and remove the disk with the blinking light.

OWC THUNDERBAY 4 SYSTEM SETUP

2. Remove the failed disk, then replace it with a new one, following the steps in Section

2.1, Hard Drive Installation. When the new disk is inserted, Disk Utility will ask you

what to do with the new disk.

Click ‘Ignore’ on this pop-up notiﬁcation and go back to SoftRAID.

3. The new disk will show up in SoftRAID with a question mark icon, and the RAID volume

will be displayed as ‘degraded’ with a missing disk.

The new disk needs to be initialized in SoftRAID before it can be added to the RAID

volume. To do this, right-click the disk and select ‘Initialize’.

You will be warned that data on the disk will be destroyed. Select ‘Initialize’ again.

OWC THUNDERBAY 4 SYSTEM SETUP

4. Once the new disk is initialized, right-click on the degraded RAID volume and select

‘Add Disk...’

In the window that pops up next, click on the new disk to select it, then click ‘Add’.

You will be prompted to conﬁrm your selection.

Click ‘Add’ again to add the new disk to the RAID volume and begin the rebuild process.

OWC THUNDERBAY 4 SYSTEM SETUP

5. The rebuild process will begin automatically as soon as you conﬁrm the addition of the

new disk to the RAID volume. You can see the estimate of the rebuild time on the icon

for the RAID volume in SoftRAID.

You will be able to use the RAID volume during the rebuild process. Make sure not

to turn oﬀ or put the computer to sleep, and keep the ThunderBay 4 turned on and

connected to the computer during this process, or the rebuild will be interrupted.

For more information on SoftRAID, the Quick Start Guide is located inside the SoftRAID

folder in your ‘Applications’ folder. It is also available at: www.macsales.com/

SoftRAIDSupport

2.4 CHANGING DRIVES

If you reconﬁgure the ThunderBay 4 from the default RAID 5 volume in SoftRAID to an

independent drive setup, you can add or remove any drive without needing to turn oﬀ the

ThunderBay 4 or unmount any of the other drives. If two or more drives in the ThunderBay 4

are members of a Software RAID, make sure you understand the ramiﬁcations of removing

a drive before doing so. In a RAID 5 volume, the default conﬁguration of the ThunderBay 4,

you can remove and replace one drive and still be able to use the volume, however when

the drive is replaced the RAID volume will need to be rebuilt, which can take several hours.

if any drives are conﬁgured in a stripe (RAID 0), removing one drive will destroy the data on

the entire volume.

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