Philips Lifeline AutoAlert Help Button FD100 Bedienungsanleitung

Philips Lifeline

AutoAlert Help Button

User’s Manual

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Important Phone Numbers

For any questions about your service, billing or any other concerns,

please contact:

Philips Lifeline Subscriber Services

1-800-635-6156 (U.S.)

1-800-387-1215 (Canada)

List of My Responders and People to Notify:

Responders are people whom Lifeline will call in case of an emergency.

People to Notify are people who will be notiﬁed that you required help but who are not

involved in coming to your assistance.

Responder/ Do They

Name Person to Notify Phone Number(s) Have a Key?

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Contents

Welcome ........................................................................................ 4

Warnings and Cautions ................................................................ 5

Warnings

Cautions

AutoAlert Help Button ................................................................ 6

What to Expect if you Fall

Compatible Communicators

Important Reminders

Recommended Usage ................................................................... 8

Getting Started ........................................................................... 10

Setting up a new AutoAlert Help Button

Signal Range Test

Adjusting the Neck Cord

Calling for Help ........................................................................... 12

Responders and People to Notify

Monthly Check-in Call ................................................................ 14

Check-in Call

Check-in Reminder

Cleaning ........................................................................................ 15

Maintenance ................................................................................. 16

Batteries

Equipment Service

Troubleshooting........................................................................... 17

Frequently Asked Questions

Regulatory Compliance .............................................................. 19

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Welcome

Thank you for choosing Philips Lifeline and our new AutoAlert Help Button (FD100).

The AutoAlert Help Button has all of the features of our standard Help Button, allowing you to

summon assistance anytime you need help. Your AutoAlert Help Button also provides an added

layer of protection – automatically calling for help if you fall and are unable to press the button.

We have designed the AutoAlert Help Button to help you live safely and independently in your

home. This User’s Manual will provide you with all the information you need to know about the

AutoAlert Help Button. Please read the manual carefully and, if at any point you have a question,

feel free to call Philips Lifeline.

For additional information regarding the Lifeline service and how your Communicator functions,

please see the User’s Manual that came with your Communicator.

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Warnings and Cautions

Warnings

Possible injury, death or other serious adverse reactions may occur with use or misuse of the

AutoAlert Help Button.

WARNING

The AutoAlert Help Button neck cord is not designed to break away. Therefore, it can pose a choking risk,

including the possibility of death and serious injuries. This may apply to wearers in wheelchairs, using walkers,

using beds with guard rails, or who might encounter other protruding objects upon which the cord can become

tangled.

Cautions

Device malfunction, device failure, damage to the device or damage to other property may occur

with use or misuse of the AutoAlert Help Button.

CAUTION

The AutoAlert Help Button is a radio frequency (RF) device that transmits a signal to a compatible Lifeline

Communicator. The Communicator must be properly set up and the coverage range of the AutoAlert

Help Button must be tested prior to use. Please see the Quick Start Guide included in the box with the

Communicator for instructions on how to set up your system and test the coverage range of your AutoAlert

Help Button. Instructions for testing the coverage range are also included in this manual (see the section entitled

Signal Range Test.)

The signal range may be affected by environmental factors including building materials (e.g., concrete, metal), large

masses covering or obstructing the Help Button, or submersion in liquid. Be sure to thoroughly test the coverage

range of the Help Button in all areas of your home including the bathroom, basement and garage.

The vent located on the back of the AutoAlert Help Button is part of the fall detection sensor system and needs

to remain clear of obstructions (e.g., lint or food products). A ﬂow of water (e.g., a shower) hitting the vent

directly may also obstruct the vent. Therefore, in certain rare situations, the Help Button may not detect a fall in

the shower. It is recommended that you wear your AutoAlert Help Button at all times, especially when bathing or

showering. If you fall and need help, always press the Help Button if you are able.

The AutoAlert Help Button may interfere with aircraft communications and medical equipment such as magnetic

resonance imaging (MRI.) Do not take the AutoAlert Help Button aboard an airplane. You may pack the

AutoAlert Help Button in checked luggage.

There are no user-serviceable parts inside the AutoAlert Help Button. Do not attempt to open or modify the

device.

The AutoAlert Help Button contains a lithium battery that must be disposed of properly. Do not discard the

Help Button in the trash or expose it to ﬂames or intense heat.

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

AutoAlert Help Button

The AutoAlert Help Button is your direct connection to Lifeline and allows you to summon

assistance 24 hours a day, 7 days per week. The AutoAlert Help Button works in conjunction

with a compatible Lifeline Communicator. When you press your AutoAlert Help Button, it

transmits a signal to the Communicator. The Communicator automatically calls the Lifeline

Response Center and a Personal Response Associate will come on the line to see if you need

assistance.

The AutoAlert Help Button provides an added layer of protection by detecting falls. If you

fall and can’t get up, the AutoAlert Help Button will automatically transmit a signal to the

Communicator. The Communicator will then call the Lifeline Response Center for help.

??Always?wear?your?AutoAlert?Help?Button.?Your?AutoAlert?Help?Button?is?waterproof?and?should?be?worn?at?

all?times?–?even?when?bathing?and?sleeping.?It?is?your?direct?connection?to?Lifeline.?

??Press?your?AutoAlert?Help?Button?whenever?you?need?help?or?if?you?have?fallen.?

??If?you?fall?and?cannot?press?your?AutoAlert?Help?Button,?the?AutoAlert?Help?Button?will?automatically?send?a?

Help?Call?to?the?Lifeline?Response?Center?within?one?minute.

Front View

Neck cord

Button

Press here to send a Help Call to the Lifeline Response Center.

Back View

Neck cord

Vent

The vent located on the back of the AutoAlert Help Button is part

of the fall detection sensor system and needs to remain clear of

obstructions (e.g., lint or food products).

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

What to Expect if you Fall

If you fall and can’t get up, the AutoAlert Help Button will automatically send a Help Call within

one minute. The Personal Response Associate will know that you have fallen and will come on

the line to see if you need assistance. If you cannot speak, or if you cannot be heard the Personal

Response Associate will try calling you back. If you cannot answer the phone or if the Personal

Response Associate cannot hear you, help will be sent to your home.

The AutoAlert Help Button detects standing up in the same way it detects falls. If you fall and

stand up in less than one minute, a Help Call will not be automatically generated. This allows you

to recover from falls that are not serious enough to require help. However, if you think you need

assistance - do not attempt to get up - wait to speak to the Personal Response Associate. As

always, you can still press your AutoAlert Help Button at any time.

Compatible Communicators

The AutoAlert Help Button is compatible with the following Philips Lifeline Communicators:

??DT1000?Philips?Lifeline?Cordless?Phone?Communicator

??6900?Philips?Lifeline?Communicator

Important Reminders

• Press your AutoAlert Help Button any time you need help. If you fall and are able, you should

still press the AutoAlert button to send a Help Call right away.

• Wear your AutoAlert Help Button in your home at all times, especially while sleeping and

bathing. The bathroom is often the place where people fall and need help.

• Your AutoAlert Help Button is waterproof and should be worn in the shower or bath.

• Your AutoAlert Help Button is not a microphone, so you don’t talk into it. Instead, press the

AutoAlert Help Button and speak in the direction of Communicator.

• You may order additional AutoAlert Help Buttons for other members of your household. For

more information, please contact Lifeline.

• Be sure to test the range of your AutoAlert Help Button when you set up the system. See the

Signal Range Test section for instructions.

• Test your AutoAlert Help Button every month by pressing it and placing a check-in call to the

Lifeline Response Center. See page x for instructions.

• Do not put your AutoAlert Help Button through the clothes washer or dryer.

• Your AutoAlert Help Button can only be serviced in the factory. There are no user-replaceable

parts.

• Do not throw or toss the AutoAlert Help Button onto a bed, table or other surface.

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Recommended Usage

The AutoAlert Help Button is completely waterproof (will not get damaged by water) and should

be worn at all times, even when bathing.

The AutoAlert Help Button and Communicator provide coverage inside your home and may

provide coverage in the area immediately outside (in the yard, etc.) A signal range test is required

to determine which areas in your home will be covered and if there are any environmental

conditions that will affect the signal.

The signal range may be adversely affected by:

• Use in an elevator

• Body or other large mass covering the AutoAlert Help Button, e.g., a person falling on top of

the AutoAlert Help Button

• Building materials, e.g., concrete, metal, etc.

• Submersion in liquid (while the AutoAlert Help Button itself is waterproof, the signal it sends

may be adversely affected if the Button is submerged in liquid.)

You may continue to wear your AutoAlert Help Button when leaving your home. However, the

Help Button will not provide coverage outside of the range determined by the signal range test.

If you live in an apartment building or assisted living facility, your AutoAlert Help Button may

provide coverage in areas outside your apartment, e.g., in the hallway, stairway or another ﬂoor

of the building (a signal range test will determine which areas may be covered.) If you press

your AutoAlert Help Button outside of your apartment, help will be sent to the location of the

Communicator (i.e., in your apartment) not to the location of the AutoAlert Help Button (i.e.,

your location.)

If you are traveling on an airplane and need to bring your AutoAlert Help Button with you, do

not take the AutoAlert Help Button aboard the airplane. Instead, you should pack it in your

checked luggage.

If you travel to a second home and want to transfer your Lifeline service to your second home,

please contact Lifeline.

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

The AutoAlert Help Button has been tested under the following conditions:

• Subscribers who are at least 4 feet 6 inches (137 cm) tall

• Subscribers who weigh at least 88 pounds (40 kg)

• Mattresses that are at least 17 inches (43 cm) off the ﬂoor (measured from the top of the

mattress to the ﬂoor)

• Stairways with a vertical distance of less than 13 feet (4 m)

Recommended environmental conditions:

• Altitude: 6,600 feet (2 km) maximum

• Temperature:

• 32°F (0°C) minimum

• 122°F (50°C) maximum

For assistance, call 1-800-635-6156 in the U.S. and 1-800-387-1215 in Canada.

Getting Started

The AutoAlert Help Button is compatible with the following Philips Lifeline Communicators:

??DT1000?Philips?Lifeline?Cordless?Phone?Communicator

??6900?Philips?Lifeline?Communicator

The Communicator must be properly set up and the coverage range of your AutoAlert Help

Button must be determined prior to use. Please see the Quick?Start?Guide included in the box

with your Communicator for instructions on how to set up your system. See the section below

for instructions on how to test the signal range of your AutoAlert Help Button. If you have any

questions, please contact Lifeline.

Setting up a new AutoAlert Help Button

If you received your AutoAlert Help Button separately from your Communicator, you will need

to program the Button to work with the Communicator. Please follow the instructions below to

ensure the AutoAlert Help Button is properly programmed.

1. Press and hold the Reset button located on the Communicator for 3 seconds.

2. While still holding down the Reset button, press and hold down the new AutoAlert Help

Button. The Communicator will announce that the Help Button is now programmed.

3. If you have other Help Buttons that need to be programmed, continue to hold down the Reset

button and repeat the same process.

4. When you receive the indication of a successful activation, release the Reset button on the

Communicator.

5. Once the Reset button is released, the unit will enter Signal Range Test Mode. Conduct a

signal range test as mentioned in the steps below (since you already pressed the Reset button,

start from step “2”.)

Signal Range Test

Your AutoAlert Help Button and Communicator provide coverage inside your home and may

provide coverage in the area immediately outside (in the yard, etc.). The range test will show

which areas in your home will be covered and if there are any environmental conditions that will

affect the signal.

1. Press the Reset button when you are ready to begin.

2. Place your AutoAlert Help Button around your neck and walk around your home. In each

room, press the AutoAlert Button to see if the Communicator responds with a “beep.” The

“beep” indicates that your Help Button will work from that location.

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