Poly TC8 Bedienungsanleitung
USER GUIDE 3.0.0 | December 2019 | 3725-30769-001A
Poly TC8
Getting Help
For more information about installing, configuring, and
administering Poly/Polycom products or services, go to
Polycom Support.
Plantronics, Inc. (Poly — formerly Plantronics and Polycom)
345 Encinal Street
Santa Cruz, California
95060
© 2019 Plantronics, Inc. All rights reserved. Poly, the propeller
design, and the Poly logo are trademarks of Plantronics, Inc.
All other trademarks are the property of their respective
owners.
Contents
Before You Begin................................................................................................3
Audience, Purpose, and Required Skills.............................................................................3
Product Terminology Used in this Guide............................................................................. 3
Related Poly and Partner Resources..................................................................................3
Getting Started................................................................................................... 4
Poly TC8 Overview............................................................................................................. 4
Hardware Overview..................................................................................................4
Device Local Interface..............................................................................................5
Waking the Paired Video System.............................................................................7
Setting Up the Device........................................................................................ 8
Power the Device with PoE.................................................................................................8
Power the Device with a PoE Injector................................................................................. 8
Configuring Network Settings..............................................................................................9
Manually Configure IPv4 Address Settings.............................................................. 9
Manually Assign a Host Name and Domain Name.................................................. 9
Manually Configure DNS Settings............................................................................9
Configure VLAN Settings....................................................................................... 10
Manually Pair the Device with a Video System.................................................................10
Controlling the Paired System in Poly Video Mode...................................... 12
Calling............................................................................................................................... 12
Placing Calls...........................................................................................................12
Calling Contacts..................................................................................................... 14
Calling Favorite Contacts....................................................................................... 14
Joining Meetings from the Calendar.......................................................................15
Sharing Content................................................................................................................ 16
Minimize Content....................................................................................................16
Maximize Content...................................................................................................17
Take a Snapshot of Your Content...........................................................................17
Delete Snapshots or Content................................................................................. 17
End a Call with Blackboard or Whiteboard Content............................................... 17
Cameras............................................................................................................................18
Adjust an In-Room Camera....................................................................................18
Adjust a Far-Site Camera.......................................................................................18
Turn Your Camera On or Off.................................................................................. 18
1
Turn Camera Tracking On or Off............................................................................ 19
Using Camera Presets........................................................................................... 19
Settings............................................................................................................................. 20
Video Adjustments..................................................................................................20
Audio Adjustments................................................................................................. 20
Device Maintenance......................................................................................... 22
Updating Device Software.................................................................................................22
Unpair the Device from a Video System........................................................................... 22
Restart the Device.............................................................................................................22
Factory Restore the Device...............................................................................................22
Troubleshooting............................................................................................... 24
View Device and Paired Video System Information..........................................................24
View Call Statistics............................................................................................................24
Downloading Device Logs.................................................................................................25
Poly TC8 Can’t Pair to the Video System......................................................................... 25
Poly TC8 Doesn’t Display On the Available Devices List..................................................26
Paired Poly TC8 is Disconnected......................................................................................26
Poly TC8 Paired to Inaccessible Video System................................................................ 27
Contents
2
Before You Begin
Topics:
▪Audience, Purpose, and Required Skills
▪Product Terminology Used in this Guide
▪Related Poly and Partner Resources
This guide helps you understand how to set up, manage, and use your Poly TC8 (P020) device.
Audience, Purpose, and Required Skills
This guide is intended for beginning-to-intermediate users who participate in video-conferencing calls and
technical users familiar with setting up and managing telecommunications systems and equipment.
Product Terminology Used in this Guide
Use the following information to help you understand how this guide sometimes refers to Poly products.
Device Refers to the Poly TC8 device.
Video system Refers to the Poly G7500, Poly Studio X50, or Poly Studio X30 system.
System Another way of referring to the Poly G7500, Poly Studio X50, or Poly Studio X30
system.
Related Poly and Partner Resources
See the following sites for information related to this product.
▪ The Polycom Support Site is the entry point to online product, service, and solution support
information including Licensing & Product Registration, Self-Service, Account Management,
Product-Related Legal Notices, and Documents & Software downloads.
▪ The Polycom Document Library provides support documentation for active products, services, and
solutions. The documentation displays in responsive HTML5 format so that you can easily access
and view installation, configuration, or administration content from any online device.
▪ The Polycom Community provides access to the latest developer and support information. Create
an account to access Poly support personnel and participate in developer and support forums. You
can find the latest information on hardware, software, and partner solutions topics, share ideas, and
solve problems with your colleagues.
▪ The Polycom Partner Network are industry leaders who natively integrate the Poly standards-based
RealPresence Platform with their customers’ current UC infrastructures, making it easy for you to
communicate face-to-face with the applications and devices you use every day.
▪ The Polycom Collaboration Services help your business succeed and get the most out of your
investment through the benefits of collaboration.
3
Getting Started
Topics:
▪Poly TC8 Overview
The Poly TC8 device lets you control supported Poly video conferencing systems.
The device works with the following systems:
▪ Poly G7500
▪ Poly Studio X50
▪ Poly Studio X30
Poly TC8 Overview
With a TC8 device, you can control and manage aspects of a Poly video system.
The device provides the following features and capabilities:
▪ Placing and joining video calls
▪ Viewing and joining scheduled calendar meetings
▪ Managing contacts, call lists, and directories
▪ Managing shared content
◦ Taking snapshots
◦ Maximizing, minimizing, and stopping content
▪ Adjusting camera pan, tilt, zoom and tracking settings
▪ Creating camera presets
▪ Adjusting display brightness
▪ Using multiple TC8 devices to control a single system
▪ Pairing with video systems over the network (wired LAN) for flexible room setups
Hardware Overview
The following illustration and table explain the hardware features of the TC8 device.
Figure 1: Poly TC8 Hardware Features
4
Poly TC8 Hardware Features
Ref. Number Description
1 Touchscreen
2 Security lock
3 Factory restore pinhole
4 LAN connection
Device Local Interface
The TC8 device’s local interface displays controls and settings available on your paired video system.
What the local interface looks like depends on the conferencing mode your system is using and other
system settings. For example, your device’s home screen looks different if your system is in Partner Mode
instead of Poly Video Mode.
Poly Video Mode Home Screen
The Home screen is the first screen you encounter when paired with a system in Poly Video Mode. From
this screen, you have quick access to many of the system functions.
Note: Some elements of your screen may be different depending on the system configuration.
Getting Started
5
Home Screen
Ref. Number Description
1 System information bar, which shows details such as date/time and system
name.
2 Task buttons for placing calls, managing content, or controlling cameras.
3 Menu for accessing other features.
Home Screen Elements
Some of the following interactive and read-only elements might not display on your system depending on
the system configuration.
Element Description
Name Descriptive name determined by the system administrator. Used when you
want to connect to a system.
IP address IP address, SIP, H.323, or secondary network configured for your system.
Current time Local time zone.
Current date Local time zone date.
Getting Started
6
Element Description
Calendar or Favorites cards View your calendar or favorites.
Place a Call Opens a call screen where you can dial a call, or you can select a card to
dial numbers, access favorites, or view your calendar.
Content When content is available, the system displays a list of available content.
Otherwise, this function opens a help screen that describes how to set up
content sharing using HDMI, the Polycom Content App, or an AirPlay- or a
Miracast-certified device.
Camera Opens the camera control screen.
Menu Opens new menu selections for calling, sharing content, camera control, and
additional functions.
Access the Poly Control Center
If your system is using a conferencing application that isn’t Poly, you can still access TC8 device and
paired video system settings in the Poly Control Center.
Procedure
»On the right side of the device touchscreen, swipe left.
The Poly Control Center opens.
Waking the Paired Video System
After a period of no activity, the system enters sleep mode (if configured by your administrator). You can
wake the system by touching the screen of your paired TC8 device.
Getting Started
7
Setting Up the Device
Topics:
▪Power the Device with PoE
▪Power the Device with a PoE Injector
▪Configuring Network Settings
▪Manually Pair the Device with a Video System
The TC8 device pairs with a Poly video system over your primary network. You can set up the device
while you set up the video system or after you complete the video system setup.
If you purchased a TC8 device with your video system, the two automatically pair once you power on the
device (the video system locates the device on the network by its MAC address). Once paired, the
device’s local interface reflects the conferencing mode configured on your video system (for example,
Poly Video Mode or Partner Mode).
There are situations where you must manually pair the TC8 device, such as adding or replacing a device
with an existing video system setup.
For additional setup instructions, see the Poly TC8 Setup Sheet.
Power the Device with PoE
Because the TC8 device gets power through the LAN, the connection must support Power over Ethernet
(PoE).
Procedure
»Connect the TC8 device to your network using the supplied LAN cable.
If you purchased the device with your video system, the two automatically pair once the device
powers on.
Power the Device with a PoE Injector
If your space isn’t equipped with Power over Ethernet (PoE), you can use a PoE injector to power the
TC8 device.
Procedure
1. Plug the AC power cord of the PoE injector into the wall.
2. Connect the PoE injector to the TC8 device using a LAN cable.
3. Connect the PoE injector to your network with a LAN cable.
If you purchased the device with your video system, the two automatically pair once the device
powers on.
8
Configuring Network Settings
If your environment uses DHCP, the TC8 device automatically connects to your primary network after
plugging it into a LAN port in the room with your video system.
You also can manually configure the device’s network settings if, for example, your environment requires
static IP addresses or the DHCP server is offline.
Note: Network settings are available only when the device isn’t paired with a video system.
Manually Configure IPv4 Address Settings
You can manually specify the TC8 device’s IPv4 address settings.
Procedure
1. In the device local interface, go to Settings > Network.
2. Turn the Obtain Automatically Using DHCP setting off.
This allows you to manually set the IP Address, Subnet Mask, and Default Gateway fields.
3. Configure the following settings:
Setting Description
IP Address Specifies your device’s IP address.
Subnet Mask Specifies the subnet mask assigned to your device.
Default Gateway Specifies the default gateway assigned to your device.
4. Select Save.
Manually Assign a Host Name and Domain Name
You can manually enter the host name and domain name for your TC8 device. You also can modify these
settings even if your network automatically assigns them.
Procedure
1. In the device local interface, go to Settings > Network.
2. Enter or modify the device Host Name.
If the device discovers a valid name during setup or a software update, the device automatically
creates the host name. However, if the device finds an invalid name, such as a name with a
space, the device creates a host name using the following format: DeviceType-xxxxxx, where
xxxxxx is a set of random alphanumeric characters.
3. Optional: Enter or modify the Domain Name that the device belongs to.
4. Select Save.
Manually Configure DNS Settings
You can manually specify the DNS server settings for your TC8 device.
Setting Up the Device
9
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