Polycom SoundStation 2W Service-Handbuch

SoundStation2W™

User Guide and

Administrator Guide

USER GUIDE / ADMINISTRATOR GUIDE

SAVE THESE INSTRUCTIONS

When using your telephone equipment, the following safety precautions should

always be followed to reduce the risk of ﬁre, electric shock, and injury to people.

• Read and understand all instructions.

• Follow all warnings and instructions marked

on the equipment.

• Installation must be performed in accordance

with all national wiring rules.

• The outlet to which this equipment is con-

nected must be installed near the equipment,

and must always be readily accessible.

• This equipment can be hazardous if im-

mersed in water. To avoid the possibility of

electrical shock, do not use this equipment

while you are in the bathtub or shower, or

when you are wet. If you accidentally drop

the equipment into water, do not retrieve

it until you have ﬁrst unplugged all cords.

Do not reconnect this equipment until it has

dried thoroughly.

• Avoid using this equipment during electrical

storms in your immediate area. There is a

remote risk of electric shock from lightning.

Urgent calls should be brief. Even though

protective measures may have been installed

to limit electrical surges from entering your

home or business, absolute protection from

lightning is impossible.

• If you suspect a natural gas leak, report

it immediately, but use a telephone

away from the area in question. The

SoundStation2W™’s electrical contacts could

generate a tiny spark. While unlikely, it is

possible that this spark could ignite heavy

concentrations of gas.

• Never push objects of any kind into the

SoundStation2W™ through housing slots as

they may touch hazardous voltage points or

short out parts that could result in a risk of

electric shock. Never spill liquid of any kind

on the telephone. If liquid is spilled, contact

service personnel.

• To reduce the risk of electric shock, do not

disassemble SoundStation2W™. Opening

or removing covers may expose you to

hazardous voltages. Using incorrectly reas-

sembled equipment can cause electric shock.

If your telephone equipment does not work

properly, refer to the section describing how

to connect service.

• For technical support contact Polycom Sup-

port at http://esupport.polycom.com.

• Never install telephone wiring during a

lightning storm.

• Never install telephone jacks in wet locations

unless the jack is speciﬁcally designed for

wet locations.

• Never touch uninsulated telephone wires or

terminals unless the telephone line has been

disconnected from the network interface.

• Always use caution when installing or

modifying telephone lines.

IMPORTANT SAFETY

INSTRUCTIONS

Thank You ............................................. 5

Overview .............................................. 5

Parts List ............................................... 6

Setting up SoundStation2W™ ................... 7

Features ................................................ 9

LED Indicators .........................................................................................9

Buttons .................................................................................................. 9

Understanding the Display .......................................................................9

Wireless Technology .............................................................................. 10

Security ................................................................................................10

Mobile Phone Mode ............................................................................... 11

Using SoundStation2W™ ........................ 12

Placing a Call ........................................................................................ 12

Answering a Call ................................................................................... 12

Answering a Second Call ........................................................................12

Ending a Call ......................................................................................... 13

Call Hold ............................................................................................... 13

Call Mute .............................................................................................. 13

Call Timer ............................................................................................. 13

Redial ...................................................................................................14

Speed Dial a Number ............................................................................. 14

Dialing Using the Phone Book ................................................................. 15

Ringer Volume Adjustment ..................................................................... 15

Dial Tone Adjustment ............................................................................. 15

Speaker Volume Adjustment .................................................................. 15

Display Contrast Adjustment .................................................................. 15

Ring Type Selection ...............................................................................16

Backlight Adjustment .............................................................................16

Language .............................................................................................. 17

Conferencing - using the button .....................................................17

Adding a call .........................................................................................17

Bridge Soft Key ..................................................................................... 18

Phone Book .......................................................................................... 19

View System Information ...................................................................... 21

Standby Mode ......................................................................................22

Charging ............................................................................................... 23

Auxiliary Audio Output ..........................................................................24

Paging the Console ................................................................................ 25

LCD Messages ....................................................................................... 25

Table of Contents

Troubleshooting ................................... 26

No Signal .............................................................................................. 26

No Dial Tone ......................................................................................... 26

Does Not Ring ....................................................................................... 26

Flickering LCD ....................................................................................... 26

Keypad Input Doesn’t Register ...............................................................26

Mufﬂed or “in a well” Reception ...........................................................26

Short Silences, Echoes, or Clipped Speech ................................................ 27

Physical Damage ................................................................................... 27

For Best Performance ............................................................................ 27

Administrative Setup - Overview ............ 29

Passcode .............................................................................................. 30

Location Information .............................................................................. 31

Phone System ....................................................................................... 33

Flash Timing .......................................................................................... 34

Diagnostics .......................................... 35

Mic (Microphone) Test ........................................................................... 35

Console SPKR (Speaker) Test ................................................................. 35

Restore Defaults ................................................................................... 36

Software Upgrade ................................ 36

Speciﬁcations and Warranty Information .. 37

Limited Warranty and Limitation of Liability ............................................ 38

FCC Compliance ..................................................................................... 40

Exhibit J - Customer Information ............................................................ 42

CE Mark R and TTE Directive .................................................................. 40

Safety Notices ......................................................................................41

Table of Contents

SoundStation2W™ User Guide - 5

Thank You

Thank you for choosing the Polycom

SoundStation2W™. In this User

Guide, you will ﬁnd everything you

need to quickly set up, use, and man-

age your new conference telephone.

Be sure to verify with your System

Administrator that your network

is prepared for conﬁguring your

SoundStation2W™ telephone. Lastly,

it is important that you read the Parts

List, and the Safety Notices section in

this guide before you begin using the

SoundStation2W™.

Overview

SoundStation2W™ is Polycom’s next-

generation, wireless conference phone

that gives users the freedom to confer-

ence wherever team collaboration is

important - even in rooms where there

are no phone lines. With better voice

quality than the original SoundStation,

standard 2.4 GHz (WDCT) or 1.9 GHz

(DECT) technology with voice en-

cryption, up to 24 hours of talk time,

and the ability to dial through a mobile

telephone, the SoundStation2W™

is the new standard for everyday

conferencing. The SoundStation2W™

is a circuit switched platform compat-

ible with any analog telephone line or

analog terminal adapter.

Connection Diagram

SoundStation2W™ User Guide - 6

Parts List

The following items are included

in your SoundStation2W™ pack-

age. Check this list before instal-

lation to ensure that you have re-

ceived each item. If you are missing

any items, please contact your

SoundStation2W™ reseller.

SoundStation2W™ console Battery pack

-2 Cell Pack for SoundStation2W™ Basic

-4 Cell Pack for SoundStation2W™ EX

Console Charging module

SoundStation2W™ base

Base power supply

Telephone cord

Mobile telephone connector

Registration card

Connection Diagram

SoundStation2W™ User Guide - 7

Setting up SoundStation2W™

Ready State

SoundStation2W™ will display a

Ready message after successfully

communicating with the base upon

power up. The Ready message is also

shown after a call is completed and the

phone is available for the next call.

Connect base station to power and analog phone line.

Install battery. Wait for phone to register to base

station.

► For best performance, charge the console for a full charging cycle

(4 hours for BASIC, 8 hours for EX) prior to ﬁrst use.

REDIALSP DIALPH BOOK

(

312

)

555-1212

ReadyReady

BONG!

Analog telephone

line

SoundStation2W™ User Guide - 8

Both the base station and the console can be wall mounted

if desired. The base station can also be mounted under a

table. The appropriate mounting screw holes are provided

on the back surfaces.

The console can also be locked in place using a standard

laptop security cable. This feature is designed for rooms

where it is important to ensure that the phone does not get

removed from its home location, and where it is desirable

to eliminate the analog phone cable to the wall. There is

a locking grommet on the side of the console designed to

accept the lock end of the cable.

Mounting Options

Wall Mount Holes

Bottom of Console and Base Station

SoundStation2W™ User Guide - 9

Features

LED Indicators

Buttons

Understanding the Display

The LEDs located on the top of

your SoundStation2W™ indicate

the current status of your confer-

ence telephone:

Green - your call is in progress.

Blinking green - a call is incoming.

Red - your call is muted.

Blinking Red - your call is on hold.

Displays a menu

of settings and

options.

Exit

Exits from current screen

to previous menu.

Soft Keys

The screen will display

labels for these keys, to

identify their context-sensi-

tive functions.

Phone

Answers incoming calls,

dials a call, ends a call,

and provides dial tone.

Conference

Call, join, or delete additional

call participants during a confer-

ence call.

Dial Pad

These 12 keys provide the 10 digits, the 26

alphabetic characters, and special characters

available in context sensitive applications.

Mute

Toggle microphone on or off during a

conversation.

Volume

Use these to adjust the volume

of the handset, headset,

speaker, and ringer, as well as

the display contrast.

Select

Choose a menu item.

Scroll

Navigate up or down

through displayed lists.

Signal Strength

Information Area

Battery Life

This Phone’s Number

Soft Key Functions

The screen will display labels for these

keys, to identify their context-sensitive

functions.

SoundStation2W™ User Guide - 10

SoundStation2W™ comes in two

different formats. The product uses

either 2.4 GHz WDCT (Worldwide

Digital Cordless Telecommunications)

or 1.9 GHz DECT (Digital Enhanced

Cordless Telecommunications) stan-

dard technology. WDCT is widely

used in North America, South Ameri-

ca, and China, while DECT is used in

Europe, parts of Asia, and Australia.

WDCT and DECT are Digital Spread

Spectrum protocols which are reliable,

secure, and support excellent voice

quality and a wide range of dialing

features. Digital Spread Spectrum has

been used by the military for many

years because there is a low probabil-

ity of signal interception and interfer-

ence.

Digital Spread Spectrum technology

breaks the voice stream into small

fragments and spreads them over a

wide range of frequencies for trans-

mission to a receiver. Only the re-

ceiver that is uniquely registered to the

transmitter will be able to reassemble

the signal to deliver the voice stream.

The SoundStation2W™ console and

base station act as both transmitters

and receivers. The console will only

reassemble the signal sent from its

matching base station and vice versa.

Accordingly, the console will operate

within 150 feet of the paired base sta-

tion. The one-to-one pairing of con-

sole and base station ensures secure

voice signal transmission.

The SoundStation2W™ imple-

ments Digital Spread Spectrum using

frequency hopping encoding. Fre-

quency hopping transmits the audio

signal fragments over rapidly switch-

ing frequencies in the 2.4 GHz and

1.9 GHz bands. Frequency hopping

enables the SoundStation2W™ to

automatically detect and avoid sources

of potential interference such as other

SoundStation2W™ phones or 802.11x

WLAN clients.

Wireless Technology

Security

The SoundStation2W™ is a highly secure voice

communications solution. There are ﬁve factors that

contribute to the robust security:

1. Unique pairing between console

and base station.

2. WDCT and DECT digital

spread spectrum technology

provides secure transmission.

3. The frequency hopping WDCT

and DECT implementation

makes it even more difﬁcult for

voice signal to be intercepted.

4. 64 bit voice encryption between

the base station and console.

This adds yet another layer of

security in order to provide

utmost conﬁdence in the

SoundStation2W™ solution.

5. Aux Out recording is controlled

from the console user interface.

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