Polycom Spectralink 8000 SVP100 Bedienungsanleitung

November 2009 Edition

1725-36033-001

Version E

SpectraLink 8000 SVP Server

SVP100, SVP020, SVP010

Administration Guide

for SIP

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Patent Information

The accompanying product is protected by

one or more US and foreign patents and/or

pending patent applications held by

Polycom, Inc.

POLYCOM®, the Polycom "Triangles" logo

and the names and marks associated with

Polycom's products are trademarks and/or

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registered and/or common law marks in

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of their respective owners. No portion

hereof may be reproduced or transmitted in

any form or by any means, for any purpose

other than the recipient's personal use,

without the express written permission of

Polycom.

and pan-American copyright Conventions.

No part of this manual, or the software

described herein, may be reproduced or

transmitted in any form or by any means, or

translated into another language or format,

in whole or in part, without the express

written permission of Polycom, Inc.

Do not remove (or allow any third party to

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for printing or clerical errors. Information in

this document is subject to change without

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commitment on the part of Polycom, Inc.

Notice

Polycom, Inc. has prepared this document

for use by Polycom personnel and

customers. The drawings and specifications

contained herein are the property of

Polycom and shall be neither reproduced in

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grant any license to make, use, or sell

equipment manufactured in accordance

herewith.

Polycom reserves the right to make changes

in specifications and other information

contained in this document without prior

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consult Polycom to determine whether any

such changes have been made.

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AFFIRMATION OF FACT CONTAINED IN

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CAPACITY, RESPONSE-TIME

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Please contact your Polycom Authorized

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About This Document

This document explains how to configure and maintain one or more

SpectraLink 8000 SVP Servers (models SVP100, SVP020, SVP010)

within IP telephony environments.

Polycom Model Numbers

This document covers the following registered model number:

SVP100

Related Documents

SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP

(1725-36038-001)

Available at.

http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html

Polycom VIEW Certified Products Guide (1725-36040-001)

VIEW Configuration Guide 1725-36xxx-001 where xxx indicates a

number corresponding to the type of access point)

Available at

http://www.polycom.com/support/voice/wi-fi/view_certified.html

Deploying Enterprise-Grade Wi-Fi Telephony

Best Practices Guide for Deploying SpectraLink 8020/8030 Wireless

Telephones

Available at

http://www.polycom.com/products/voice/wireless_solutions/wifi

_communications/handsets/spectralink_8020_wireless.html

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Customer Support

Polycom wants you to have a successful installation. If you have

questions, please contact our Customer Support Hotline at (800) 775-

5330.

The hotline is open Monday through Friday, 6 a.m. to 6 p.m.

Mountain time.

For Technical Support: [email protected]

For Knowledge Base:

http://www.polycom.com/usa/en/support/voice/voice.html

For Return Material Authorization: [email protected]

Icons and Conventions

This manual uses the following icons and conventions.

Caution! Follow these instructions carefully to avoid danger.

Note these instructions carefully.

Label This typeface indicates a key, label, or button on Polycom

hardware.

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Contents

0About This Document ................................................................3

Polycom Model Numbers..................................................................3

Related Documents.............................................................................3

Customer Support...............................................................................4

Icons and Conventions.......................................................................4

1SpectraLink 8000 SVP Server Overview ....................................7

SpectraLink Voice Priority (SVP) and Quality of Service ............7

SpectraLink 8000 SVP Server Models ..............................................8

The Timing Function ..........................................................................8

Multiple SVP Servers..........................................................................8

Multiple SVP Server Capacities ......................................................10

Notes on System Configuration......................................................12

System Diagram ................................................................................13

System Components .........................................................................14

The Front Panel of the SVP Server..................................................16

2Installing the SpectraLink 8000 SVP Server..............................19

Required Materials............................................................................19

Locate the SVP Server.......................................................................20

Install the SVP Server .......................................................................20

3Configuring the SpectraLink 8000 SVP Server..........................23

Connecting to the SVP Server .........................................................23

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The NetLink SVP-II System Menu .................................................24

Network Configuration....................................................................25

SendAll .........................................................................................26

SVP Server Configuration................................................................29

QoS Configuration ............................................................................33

Change Password..............................................................................35

4Swapping/Adding/Deleting SVP Servers.................................37

Adding an SVP Server................................................................37

Removing an SVP Server ...........................................................37

SVP Server Failure ......................................................................38

5Software Maintenance............................................................39

Software Updates..............................................................................39

6Troubleshooting via System Status Menu .................................41

Error Status ........................................................................................42

Network Status..................................................................................43

Software Version...............................................................................45

7Safety Notices ........................................................................47

8Index .....................................................................................85H49

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SpectraLink 8000 SVP Server

Overview

The SpectraLink 8000 SVP Server is an Ethernet LAN device that

works with access points (APs) to provide QoS on the wireless LAN.

Voice packets to and from the SpectraLink 8000 Wireless Telephones

are intercepted by the SVP Server and encapsulated for prioritization

as they are routed to and from an IP telephony server.

SpectraLink Voice Priority (SVP) and

Quality of Service

SpectraLink Voice Priority (SVP) is the SpectraLink quality of service

(QoS) mechanism that is implemented in the wireless telephone and

AP to enhance voice quality over the wireless network. SVP gives

preference to voice packets over data packets on the wireless medium,

increasing the probability that all voice packets are transmitted

efficiently and with minimum delay. SVP is fully compatible with

IEEE 802.11b standards.

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SpectraLink 8000 SVP Server Models

The SVP Server is available in three models. Which model is selected

for your facility depends on current and expected capacity. All SVP

Servers within a subnet must be the same model type.

•SVP100: Serves 80 calls simultaneously.

•SVP020: Serves 20 powered-on handsets.

•SVP010: Serves 10 powered-on handsets.

See the following capacity tables for multiple SVP Server system

capacities.

All SVP Server models are installed, configured and administered

according to the instructions in this document. The model information

is available on the Software Version screen. See Chapter 6

Troubleshooting via System Status Menu, section Software Version.

The Timing Function

SVP Servers provide the connection or "gateway" to the IP PBX for the

wireless telephones and the "timing" function for active calls. This

"gateway" function is distributed across the SVP Servers.

The number of active SVP Servers is determined dynamically.

Whenever SVP Servers are added to or removed from the system, the

distribution of the "timing" function for active calls is affected.

Multiple SVP Servers

Multiple SVP Server environments are those which have more than

one SVP Server. Up to four SVP010 models or up to two SVP020

models may be installed in any one subnet. Up to 16 models of

SVP100 Servers may be installed in any one subnet. All SVP Servers

must be in the same subnet.

When more than one SVP Servers are installed, the wireless telephone

load is balanced across the available Servers, both for the

communication path between the SVP Server and the wireless

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telephones, and between the SVP Server and the PBX (or other far-end

device).

SVP Server availability

A SpectraLink handset registers to a single SVP Server the first time it

is powered on. Once the handset has contacted this Registration

Server, it obtains a list of all SVP Servers in the system. The handset

then maintains this list in non-volatile memory and updates it only

when rebooted. When a handset later attempts to check in and cannot

contact the ordained Registration Server, it will then fall back to its list

of other Servers and attempt to check in elsewhere. After the handset

has successfully checked into the system once, it never requires that

the Registration Server be present unless the handset is reconfigured

back to factory defaults, or the entire system of SVP Servers is

changed out. See section Swapping/Adding/Deleting SVP Servers.

Registration Server identification

The handsets identify the SVP Server in three possible ways. These

are outlined in the Administration and Configuration document for the

handset model(s) and the IP protocol being used in your facility.

Essentially, the SVP Server can be identified by a static IP address in

the Admin menu, by a DHCP option 151 specification, or by a DNS

query of “SLNKSVP2”. The address found identifies the Registration

Server.

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Multiple SVP Server Capacities

The system capacity of each SVP Server model is shown in the tables

below. Note that SVP Server models may not be combined within one

subnet.

SpectraLink SVP010 and SVP020 Server capacity

The system capacity of the SVP010 and SVP020 is measured by

number of powered-on handsets. If this number exceeds the

maximum, the handset that cannot be served will display an error

and will not connect to the SVP Server. Other handsets will not be

affected.

Number of handsetsNumber of SVP

Servers SVP010 SVP020

1 10 20

2 20 40

3 30 N/A

4 40 N/A

SpectraLink SVP100 Server capacity

The capacity of the SVP100 Server is determined by active calls. The

table below shows the capacity of an IP gateway in a multiple-SVP

Server environment. The table shows the total possible calls at 100%

active calls. However, since it is unlikely that all handsets will be in

use at the same time, the table then analyzes the number of handsets

that could be installed in any given system where 10%, 15% or 20% of

the handsets are in active calls at any one time. The calculations are

not linear due to the Erlang1calculation for telephony traffic. The

1 An Erlang is a unit of telecommunications traffic measurement. Strictly speaking, an Erlang represents the continuous use of one

voice path. In practice, it is used to describe the total traffic volume of one hour.

Erlang traffic measurements are made in order to help telecommunications network designers understand traffic patterns within

their voice networks. This is essential if they are to successfully design their network topology and establish the necessary trunk

group sizes.

Erlang traffic measurements or estimates can be used to work out how many lines are required between a telephone system and a

central office (PSTN exchange lines), or between multiple network locations.

Please visit www.erlang.com for additional information.

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