Polycom SoundPoint IP 450 Einrichtungshandbuch

Hosted PBX Phone Setup &

End User Training Guide

Modem / Router Ethernet Power Supply

or Switch (CAT5, CAT5e, CAT6) (if required)

HOSTED PBX PHONE SETUP GUIDE 2

REQUIRED FOR INSTALL

POLYCOM SOUNDPOINT IP 450 (BACK SIDE)

POLYCOM SOUNDPOINT IP 331 (BACK SIDE)

from Switch

HOSTED PBX PHONE SETUP GUIDE 2

OPTION 1

OPTION 2

INTERNET

Power Supply

(if required)

Power Supply

(if required)

CALL US: 866-667-8357

NEED SERVICE, HAVE QUESTIONS?

HOSTED PBX PHONE SETUP GUIDE

BEFORE PROVISIONING YOUR POLYCOM PHONE

To prevent the phone from rebooting every 10 seconds:

When the phone boots up, press Setup.

Then enter password 456

Using the bottom arrow, go to the

Ethernet menu and select.

Change CDP Combatibility to

“Disabled” and press OK.

Press Exit

then Save & Reboot.

HOW TO PROVISION YOUR POLYCOM PHONE

When the phone boots up, press Setup.

Then enter password 456

Using the bottom arrow, go to the Server Menu and select.

HOSTED PBX PHONE SETUP GUIDE

Change Server Type to Trivial FTP by pressing Edit

then right arrow until highlighted.

Change Server Address (via dial pad) to

http://cprx3.hostedsip.net/pv

Press OK then Exit

then Save & Reboot.

Note: Reboot process will take 4 to 5 minutes for the phone to upload the rmware.

HOSTED PBX END USER TRAINING GUIDE

CHANGING YOUR VOICEMAIL PASSWORD

You can set an access code for your mailbox. This access code

will be requested whenever you access the mailbox to collect

messages. When set the access code must be at least 6 digits

in length.

When you are changing your access code:

Enter at least six digits. If you enter less than four

numbers you will be prompted to enter a longer code.

Do not set an obvious code, for example:

Do not match your extension number.

Do not use a sequence of digits, for example 123456.

Do not use the same repeated digit, for

example 111111.

To change your code: Dial 777

 •Ifyourmailboxalreadyhasanaccess

code set, you will be prompted to enter it.

 •Enteryouraccesscode.YourDefault

Password is 112233.

 •Press3to change your access code.

 •Enteryournewaccesscodefollowedby#.

 •Re-enteryournewaccesscodefollowedby#.

The access code will now be changed.

 •Thesystemwillpromptyouifthecodesdonotmatchor

  isnotacceptable.Itwillalsoconrmthechangeofaccess

code if successful.

TO RECORD YOUR NAME

1 Login to your mail box.

2 If you have messages in your mailbox, Press *.

If you don’t, press 2.

REMINDER

Don’t

forget to

change

your

password

REMINDER

3 Press 1 To record your name

 4Recordyournamethenpress#

TO RECORD OR CHANGE YOUR GREETING

1 Login to your mail box.

2 If you have messages in your mailbox, Press *.

If you don’t, press 2.

3 Press 3 to record your greeting. When you are prompted,

record your new greeting.

 4Recordyourgreetingthenpress#

LISTENING TO YOUR MESSAGES

When you log in to your mailbox you are automatically played any

new messages. After a message has been played it is marked as

being an old message. Old messages are automatically deleted

after 24 hours.

When you listen to any of your messages you have the following

options:

1 Press 9 to skip to the next message.

2 Press * to rewind the message a few seconds.

 3Press#toadvancethemessageafewseconds.

4 Press 6 to forward the message.

5 Press ** to return the call.

SHORT CODES

777 Remoteaccesstoyourmailbox,whenyouhearthe 

Company greeting.

ANSWERING INCOMING CALLS

An incoming call will ring on the Intercom, pick up the handset or

press the Speaker button to answer the call.

HOSTED PBX END USER TRAINING GUIDE 6

MAKING A CALL

 •PickupthehandsetorpresstheSpeaker button to use

the speakerphone.

 •Dial9orpressLineOutifthebuttonisprogrammedon

the phone.

ACCESSING VOICEMAIL

 •Toretrieveyourvoicemail,press MESSAGE, then

Press Connect or press 777

 •Tolistentoyournewmessages,press1

 •Tolistentoyouroldmessages,press2

 •Togotothemainmenu,press*

HOLD

 •Toplaceacallonhold,pressHOLD (Soft key).

 •Toretrieveaheldcall,presstheresumesoftbutton

corresponding to the held call.

USING CALL PARK

 •CallParkallowsyoutoplaceacallonholdSystemWide.

This means that any phone on the system can retrieve

the call.

 •ToparkacallpresstheParkbutton.

 •ToretrieveaparkedcallpresstheunderlinedCallPark

button

 •Totransferthecalltoacallpark:

*#5 and the number of the call park

 •Toretrievethecallfromacallpark:

*5 and the number of the call park

HOSTED PBX END USER TRAINING GUIDE 8

TRANSFERRING A CALL

With the call active, press TRANSFER. The call is placed on hold

automatically and you will hear a dial tone. Dial the number you

want to transfer the call to and listed below are your options for

the call:

 •Totransferwithoutannouncingthecallhangup.

 •Toannouncethecall,remainonthelineandwaitforan

answer. Announce the call and hang up. If the line is busy

or if no one answers, press the Intercom button

corresponding to the held call and you can transfer the

  callstraightintoavoicemailboxbypressingTRANSFER#

and the extension and hang up.

TRANSFERRING A CALL STRAIGHT TO VOICEMAIL

While on the phone, Press *#5*xxx

(While xxx is the extension number)

CONFERENCE

 1Toestablishaconferencecall,dialtherstpartyandwait

for an answer.

2 Press CONFERENCE. The current call is placed on hold

and you will hear a dial tone.

3 Dial the number of the next party and wait for an answer.

4 To add the new party to the call, press

CONFERENCE again.

 5RepeatSteps2to4toaddfurtherparticipants.

HOSTED PBX END USER TRAINING GUIDE 8

SPEAKERPHONE

 •Tousethespeakerphone, press . Make or answer the

call. To adjust the volume, press the volume button. To end

the call, press speaker again.

 •Tochangefromspeakerphone to handset, pick up the

handset and continue talking.

 •Tochangefromhandset to speakerphone, press and

hang up the handset.

DO NOT DISTURB

 •ToactivateDoNotDisturbpresstheMenubutton.

  SelectFeatures.HighlightDoNotDisturbandthenclick

on select.

REDIAL

 •Toredialthelastnumberdialed,pressREDIAL.

CALL FORWARDING

 •Tocallforwardyourcallstoanotherphoneintheofce,

or to an external number, press the forward button.

Then, select your option:

1-Always

2-NoAnswer

3-Busy

 PressSelect,andentertheinternalextensionorthePSTN 

number, and then press “Enable”.

Note: To forward to a cell number, add a +sign before the

cell phone number.

 •ToturnoffCallForwarding,presstheForwardbutton.

  Highlighttheoptionyouenabled.Pressselect,thenDisable.

HOSTED PBX END USER TRAINING GUIDE 10

Andere Handbücher für SoundPoint IP 450

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

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