Potterton Suprima 30 HE Bedienungsanleitung

Suprima HE

Condensing

Central Heating Boiler

User Guide and

Important Warranty Information

Please read this

document and keep it safe.

It will help you out should

your boiler need attention.

Baxi Heating UK Ltd. is a BS-EN ISO 9001

Accredited Company

Dear User

Thank you for choosing a Potterton central heating boiler.

The following instructions are simple basic steps that you

can take to ensure years of trouble free heating and hot

water for your home.

Points to note

Your new boiler works automatically without a pilot light.

The energy efficiency of your new boiler means that water

vapour condenses inside the boiler itself. This water is

taken away from the boiler to a suitable drain.

At times of low outside temperature a white plume can be

seen at the boiler flue terminal on the outside of your house.

This is mainly water vapour due to your boiler condensing

and is normal.

Warranty

heateam the service division of Baxi Heating UK Limited

provide a 12 month free warranty for your peace of mind.

Once your boiler is registered with us and in the unlikely

event your boiler develops a fault and your installer is

unable to assist, heateam will provide a free service to you

provided the boiler is under 15 months old. Otherwise

heateam will offer a competitive fixed price repair rate

including parts, labour and VAT. To arrange an engineer

visit either in warranty or out, please call heateam on 08706

096 096. It would help if you had your boiler serial number

when you call, the serial number is shown on the back

cover of this guide.

Annual Service

To ensure you receive the maximum efficiency from your

boiler we recommend your boiler has an annual service so

you and your family can continue to enjoy heating and hot

water comfort. To arrange an annual service from one of our

Baxi Heating UK Limited heating experts, please call

heateam on 08706 096 096 to arrange a visit convenient to

you.

Benchmark Commissioning Check List

Please ensure that your installer hands you the boiler

Installation & Service Instructions with the “Benchmark”

Commissioning Checklist sections completed. The details

in the Checklist will be required in the event of any warranty

work. Keep the instructions in a safe place and ensure that

the Service Interval Record at the back is completed at

each service visit.

Introduction

2 intelligently applied technology

12 Months Free Warranty - register today

To receive your 12 months free warranty

please complete the form supplied with

the boiler or simply call heateam, the

service division of Baxi Heating UK

Limited on 08706 000 653 or visit our

web site on

www.keepingbritainwarm.co.uk and

Potterton Suprima HE

Suprima 30 HE G.C. No. 41 075 35

Suprima 40 HE G.C. No. 41 075 36

Suprima 50 HE G.C. No. 41 075 37

Suprima 60 HE G.C. No. 41 075 38

Suprima 70 HE G.C. No. 41 075 39

Suprima 80 HE G.C. No. 41 075 40

may be reproduced or transmitted in any form or by any means, or stored in any

retrieval system of any nature (including in any database), in each case whether

electronic, mechanical, recording or otherwise, without the prior written

permission of the copyright owner, except for permitted fair dealing under

Copyrights, Designs and Patents Act 1988.

Applications for the copyright owner’s permission to reproduce or make other

use of any part of this publication should be made, giving details of the proposed

use, to the following address:

The Company Secretary, Baxi Heating UK Limited, Pentagon House,

Sir Frank Whittle Road, Derby, DE21 4XA.

Full acknowledgement of author and source must be given.

WARNING: Any person who does any unauthorised act in relation to a

The Central Heating and Hot Water you need will be available

when the gas and electricity supplies to the boiler are turned on

with the timer and other heating controls in your system set

correctly.

Other heating controls are items such as room thermostats,

cylinder thermostats and thermostatic radiator valves. To give

the most energy efficient performance these controls can

switch your boiler on and off even when your timer is on.

Instructions on how to use your programmer and other

heating controls should have been supplied with the items.

Baxi Heating UK Limited also produce a guide ‘How to get the

best out of your NEW Central Heating System’. Telephone

our Literature Hotline on 08706 060 623 to request your free

copy.

Pull the door panel down.

Confirm ‘Mains On’ light is on or flashing.

Turn the temperature control knob to adjust the radiator

temperature between approximately 63°C and 82°C.

Hot

water temperature is usually controlled by a thermostat on the

hot water cylinder.

When there is a call for heat the ‘Burner On’ light will flash and

after several seconds the burner will light automatically. The

'Burner On' light will be on whilst water is being heated.

Operating your boiler and system

Mains On

(Green)

Temperature

Control Knob

intelligently applied technology 3

Burner On

(Green)

Lockout

(Red)

Resetting

If the ‘Lockout’ light is on or flashing the boiler will need

resetting.

Turn the temperature control knob to ( ) position.

Wait until the ‘Lockout’ light goes off.

Turn the temperature control knob to the required setting.

The boiler should reset and return to normal operation.

If the boiler does not reset:-

• Check the fault indicators (see label on door panel). If the

boiler has Overheat or Circulation indicators lit, wait 15

minutes for the boiler to cool and reset again.

• Check that the gas and water supplies to the boiler have

not been inadvertently turned off.

If the boiler still fails to reset or resets then returns to lockout,

there is a fault that should be attended to by a Competent

Person.

Competent Person - A person who works for a

CORGI registered company and holding current

certificates in the relevant ACS modules is deemed

competent.

CORGI - Council for Registered Gas Installers.

ACS - Accredited Certification Scheme

Certificates of competence that are required before

installer can become CORGI registered.

4 intelligently applied technology

To Turn Off

If you need to turn the boiler off, turn either the temperature

control knob to ( ) position or set the programmer/timer to Off

(if fitted).

Do not switch off the main electrical supply to the boiler whilst

the ‘Burner On’ light is on.

Boiler Protection

The protection systems shown below will always be working

whilst the gas and electricity supplies to the boiler are on.

To ensure the boiler is protected during very cold conditions a

frost protection feature is built in to the boiler. If the boiler

temperature falls below 4°C the boiler will fire until a

temperature of 15°C is reached.

The boiler incorporates a built in pump protection feature

which continually monitors the time since the pump last

operated. The pump will run for around 2 minutes if it has not

run in the last 24 hours. This may occur during the night when

your heating controls are set to off.

The boiler is fitted with a safety thermostat to protect against

overheating of the water. If this thermostat operates the boiler

will lockout and the ‘Lockout’ (Red) light will flash once a

second. The boiler will require resetting before it will re-light.

A frost thermostat may have been fitted to your system. Your

installer will have advised you of this.

Mains On

(Green)

Temperature

Control Knob

Burner On

(Green)

Lockout

(Red)

Operating your boiler and system

Looking after your boiler

Servicing and Repair of your Boiler

heateam can service and repair your boiler if your

installer is not able to.

Our Baxi Heating UK Limited trained heating experts

will quickly get your heating and hot water working

again. If your boiler is out of its free 12 month period,

heateam can provide a competitive fixed price repair

rate including parts, labour and VAT.

To find out more call heateam on 08706 096 096,

open Monday to Friday 8am - 6pm, weekends and

bank holidays 8.30am - 2pm, closed on Christmas and

New Years Day. An appointment convenient for you

can be arranged. It would help if you had your boiler

serial number when you call, the serial number is

shown on the back cover of this guide.

Annual Service

To ensure you receive the maximum efficiency from

your boiler we recommend your boiler has an annual

service so you and your family can continue to enjoy

heating and hot water comfort. To arrange an annual

service from one of our Baxi Heating UK Limited

heating experts, please call heateam on 08706 096

096 to arrange a visit convenient to you.

Cleaning the Outer case

The painted panels should be wiped with a damp cloth

and then dried completely.

For your safety

6 intelligently applied technology

This appliance must have been installed in accordance with

the manufacturer’s instructions and the regulations in force.

Any modification that may interfere with the normal

operation of the appliance without express written

permission from the manufacturer or his agent could

invalidate the appliance warranty. In GB this could also

infringe the Gas Safety (Installation and Use) Regulations.

Your boiler must not be operated without the casing

correctly fitted and forming an adequate seal.

Do not interfere with any sealed components on this boiler.

Take note of any warning labels on your boiler.

Your boiler should have the following minimum clearances

for Safety and Maintenance.

front 15mm (610mm for servicing access)

side 5 mm (each side)

below 130 mm

above 125 mm

If your boiler is installed in a compartment, do not use it for

storage purposes. Do not obstruct any purpose provided

ventilation openings.

Flammable materials must not be stored in close proximity

to your boiler.

Avoid skin contact when your boiler is in operation, as some

surfaces may get hot i.e. sight glass, pipework

Ensure that the flue terminal, outside the house, does not

become damaged or obstructed, particularly by foliage.

Although not a safety issue, ensure that the condensate

drain system is not blocked, modified or damaged as any of

these conditions could affect the operation of your boiler.

Your installer should have insulated any exposed pipework.

GB - Heating Industry definition meaning England,

Scotland, Wales, Northern Ireland, Isle of Man and

the Channel Isles

Got a problem ?

intelligently applied technology 7

No Heating/Hot Water

User to check

fault diagnosis

Contact your installer

Installer unable

to rectify fault

Contact heateam

Important information

you need to arrange

an appointment:

- Product serial number

- Make and model

- Installer details

- Proof of purchase

Contact

heateam

08706 096 096

Installer contacts

Help-line

If you smell gas

Turn off the gas supply at the meter and call

your gas supplier immediately.

In GB, Transco operate a 24 hour emergency

service and the telephone number will be

listed in your telephone directory.

Faulty boiler

If it is known or suspected that a fault exists

on the boiler, it must not be used until the fault

has been corrected by a competent person.

Warning !

In the unlikely event you have a problem with your boiler

please check the following.

1. Is the electricity supply to your boiler switched on?

If so the ‘Mains On’ (Green) light will be on or

flashing. If flashing, the temperature control knob is

set at the ( ) position

2. Is the ‘Lockout Light’ on or flashing?

Yes - Reset as described on Page 3.

No - Continue below

3. Is the gas supply turned on?

4. Is the programmer or timer switch set to On?

Refer to the instruction booklet supplied with

these items for correct setting and operation.

5. Is the temperature control on the boiler turned on and

set high enough?

6. Are all system controls such as room and cylinder

thermostats set high enough?

7. Are the thermostatic radiator valves set high enough?

Contact your Installer

If you have followed the steps in this simple checklist but

your boiler still does not fire contact your installer.

Any repairs to the boiler will usually be the responsibility of

the Installer during the warranty period.

Installer Help-line

Should your installer need assistance he/she can contact

our trade support help-line for diagnostic and remedy

advice.

Serial Number

Date of Installation

Installer Details (name, address and contact number(s)

Please complete the boxes below

Publication No. 5111597 - Iss. 02 (01/2006)

heateam

heateam is the national customer service

division of Baxi Heating UK Limited providing a

free warranty service within 12 months of

installation of your boiler. If your installer is

unable to rectify your boiler fault, by contacting

one of our friendly advisors we can arrange an

engineer if required.

When calling heateam it would be helpful if you

could have the following information to hand:

1 boiler serial number.

2 boiler make and model number.

3 Your installer name and address details.

4 Proof of purchase (if you do not have the

boiler serial number).

heateam will verify the boiler age via the serial

number and offer a free warranty service within

12 months of installation of the boiler. If you are

unable to provide this information or the boiler

has been installed for over 15 months, heateam

will charge a competitive rate for the repair. The

engineer when visiting will verify if the boiler is

under the free 12 months warranty service, in

this case heateam will provide a full refund.

If you have contacted your installer and they are

unable to assist you at this time, please contact

heateam.

heateam is open Monday to Friday 8am - 6pm,

weekends and bank holidays 8.30am - 2pm,

closed on Christmas and New Years Day.

Telephone 08706 096 096*

* To aid in continuous improvement and staff training, calls to

this line may be monitored or recorded.

Baxi Heating UK Limited

Brownedge Road Bamber Bridge Preston Lancashire PR5 6UP

After Sales Service 08706 096 096 Technical Enquiries 08706 049 049

Website www.baxi.co.uk

company

All descriptions and illustrations provided in this leaflet have been

carefully prepared but we reserve the right to make changes and

improvements in our products which may affect the accuracy of the

information contained in this leaflet. All goods are sold subject to our

standard Conditions of Sale which are available on request.

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