Proximus Forum 523 Bedienungsanleitung

Forum™ 500

Forum™ 5000

Hotel Application

Forum Hotel

User Guide

Welcome to Proximus

Thank you for choosing a Proximus product that stands for the best in quality

matched with high design standards.

Forum Hotel

The following operating instructions will assist you in using your Forum Hotel

and answer most of the questions that may arise. If you need any extra

information or support, the first people to ask are your system administrator

or retailer.

Internet:

www.proximus.be/pabx

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500 product

families.

●The Forum™ 500 product family comprises the Forum™ 523/524,

Forum™ 525/526 and Forum™ 550/560 communications systems.

●The Forum™ 5000 product family comprises the Forum™ 5500,

Forum™ 5004, Forum™ 5008 and Forum™ 5012 communications

systems.

If individual features differ on the systems, a reference is made in this user

guide.

We hope you enjoy using Forum Hotel.

Contents

Forum Hotel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Software Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Scope of Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Licence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Configuration and Administration . . . . . . . . . . . . . . . . . . . . . 6

Creating User Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Creating Rooms and Assigning Call Numbers . . . . . . . . . . . . . . . . . . . . 9

Configuring the Reception Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .10

Configuring a Function Key for Room Check-In on the

Reception Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring a Reception Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring the Room Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installing Black Lists and Call Filters for Hotel Guests . . . . . . . . . . . 19

Configuring the Authorisation for Room Telephones. . . . . . . . . . . . 20

Programming the Wake-up Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring Connection Data Recording for Telephone Invoices . . .23

Configuring Telephone Invoices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Designing an Invoice Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Archiving Guest’s Connection Data . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Using the “Forum Hotel” Programme . . . . . . . . . . . . . . . . . 30

Starting and Ending the Programme . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Room Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Registering a Guest (Check-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

When the Guest Departs (Check-Out) . . . . . . . . . . . . . . . . . . . . . . . . .34

Room Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Activating a Wake-up Call for a Guest . . . . . . . . . . . . . . . . . . . . . . . . .35

When a Guest has Received a Message . . . . . . . . . . . . . . . . . . . . . . . . 36

Creating a Telephone Invoice for the Guest. . . . . . . . . . . . . . . . . . . . . 37

The Menu “Hotel” on the Reception Telephone . . . . . . . . . . . . . . . . . 39

Modifying the Occupation Status of the Room via the

Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Modifying Room Status of the Room using the

Code-Number Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Guide for Guests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

The Keys of your Room Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Calling Reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Making External Telephone Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Blocked Call Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Telephone Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

You wish to Call Another Hotel Guest . . . . . . . . . . . . . . . . . . . . . . . . . 51

Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

You would like to be Woken . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

You have a Waiting Message at Reception. . . . . . . . . . . . . . . . . . . . . . 55

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Environmental Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Software Features

Forum Hotel 3

Forum Hotel

The programme package “Forum Hotel” has been specially developed for

hoteliers. Using this programme package, hotels can incorporate their guests

into the Forum 500 / Forum 5000 system. Every guest can then use the

system through their room telephone. At departure, the costs are added to

the guest’s account.

To calculate the telephone costs, the “Forum Count” programme package is

utilised. If it is not present, then it will be activated when “Forum Hotel” is

installed.

Reception staff administrate the rooms via the Web console of the

Forum 500 / Forum 5000 using the Forum Hotel package. This package is

integrated into the Web console as a separate application. Simultaneously it is

possible to use nearly all the available functionality of the Hotel application

via the reception telephone.

In order to use the “Forum Hotel” programme package, it is necessary to

obtain a licence with which the package may be activated.

Demo versions

The Forum 500 / Forum 5000 system software includes demo versions

(usable for 60 days) of the “Forum Hotel” and “Forum Count” programme

packages. These demo versions can be activated in the Configurator, under

the System: Licences menu. For further details, see the online help for this

menu.

Software Features

With the “Forum Hotel” programme package the features of the Forum 500 /

Forum 5000 are extended by the following:

●All hotel rooms are displayed in a room overview and can be directly

managed by the reception staff from the room overview. The overview

displays the status of each room (“Check-out”, “Check-in” and “to clean”).

This feature is only available with the full version of the programme

package.

●Reception staff register guests with the system and unregister them

(“Check-in” and “Check-out”).

Scope of Delivery

4ForumHotel

●The reception telephone allows the comfortable management of rooms

and guests via a special Hotel menu. Either a system telephone

Forum Phone 535/536 or a Forum Phone 525/526 may be used as the

reception telephone.

●For each room a function key can be configured on the reception tele-

phone. Reception staff can modify the room occupancy using this key.

●Each hotel room may have a telephone. These room telephones may be of

any type: corded or cordless terminals from the Forum Phone product

family, DECT-GAP/CAP telephones, ISDN telephones or analogue tele-

phones.

●The system administrator can limit the functionality of a guest’s room tele-

phone. To do this, the familiar Forum 500 / Forum 5000 use of user

group authorisation is utilised, i. e. for hotel guests a new user group, with

specific authorisation, is introduced. Modifications to existing user configu-

rations are not necessary.

●Reception can inform guests when messages have arrived for them

(“Message Waiting Indication” function).

●The system administrator can configure basic features of the wake-up call

service. The individual wake-up calls (that is, the time when the guest will

be woken) are set by the reception staff. Additionally, the guest may deac-

tivate or activate the wake-up call themselves using their room telephone.

●For each guest, a separate telephone invoice can be prepared. The current

costs can be viewed at any time.

Scope of Delivery

The scope of delivery includes:

●a licencelicence confirmation for the programme package Forum Hotel,

●the user guide “Forum Hotel” (included as PDF document on the product

CD of the Forum 500 / Forum 5000).

About this Guide

Forum Hotel 5

About this Guide

This user guide encompasses information for all users of the Hotel application

and this guide is split accordingly:

●The system administrator is provided with all information relating to

commissioning and maintenance in Configuration and Administration

starting on page 6.

●For the hotel staff (in particular the reception staff) the chapter Using the

“Forum Hotel” Programme starting on page 30 is of most interest.

●Finally: the guests who require guides on using their room telephones. The

chapter Guide for Guests starting on page 42 contains text passages

allowing hotel staff to create specific operational guides for their guests.

The screenshots depict the settings for the Forum Hotel programme using a

Forum 526. The configuration and usage of Forum Hotel is identical for all

Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/

5012 and Forum 5500 communications systems.

Further resources

Along with the information presented in this guide, you will also find context

specific information in the Forum 500 / Forum 5000 online help.

You will find information on connecting terminals in the “Mounting and

Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560,

Forum 5004/5008/5012) resp. “Commissioning and Maintenance”

(Forum 5500) guide. This guide is available as a PDF file on the product CD

delivered with the Forum 500 / Forum 5000.

Information relating to the programming and usage of the system terminals is

available in the corresponding user guides. These user guides are also

available as PDF file on the product CD delivered with the Forum 500 /

Forum 5000.

Licence

For the Forum Hotel programme package a licence is required with which the

programme can be activated for usage.

Licence

6 Configuration and Administration

Configuration and

Administration

The following description assumes that the telephones, which are to be used,

are already connected to the Forum 500 / Forum 5000. You will find detail

information on connecting terminals in the “Mounting and Commissioning”

(Forum 523/524, Forum 525/526, Forum 550/560, Forum 5004/5008/

5012) resp. “Commissioning and Maintenance” (Forum 5500) guide. This

guide is available as a PDF file on the product CD delivered with the

Forum 500 / Forum 5000.

Using the Forum 500 / Forum 5000 Web console, administration of the

hotel application can be done in the Configurator under the menu item

Applications: Forum Hotel. During configuration you can access online help

for each dialogue. There you will obtain a detail description for each dialogue

field.

Log-in

Via the Web console, log-in as a user with administrator rights. On delivery,

the default values are:

●User: Administrator

●Password: [none set]

Loading the online help

Before beginning with the configuration, you should install the most recent

version of the online help in the menu System: Components. You will find

them, in form of an *.zip archive, on the Forum 500 / Forum 5000 product

CD.

Start programme for the Hotel application

With a specifically for the Forum 500 / Forum 5000 designed Web browser,

you can make the daily usage of the hotel application for reception staff

easier. After each restart of the workplace computer this browser can

automatically start and perform the log-in procedure. In this way is the hotel

application is always available for operation as symbol in the info area of the

taskbar.

Creating User Groups

Configuration and Administration 7

For this the start programme must be installed on the corresponding

workplace computers. The programme is available on the product CD of the

Forum 500 / Forum 5000. You will find further information in the chapter

“PC Software Configuration” of the guide entitled “Mounting and

Commissioning” (Forum 523/524, Forum 525/526, Forum 550/560,

Forum 5004/5008/5012) resp. “Commissioning and Maintenance”

(Forum 5500).

Creating User Groups

The Forum Hotel extends the features of the Forum 500 / Forum 5000,

potentially it might be the case that it is introduced into an existing system. For

a clearer administration of the hotel application is it sensible for the user circle

“Hotel staff (Reception)” and “Hotel guests (Room – checked in)” to create

new user groups (in the Configurator, menu item User manager: User

groups).

User group “Reception”

The user group “Reception” must have the authorisation

Forum Hotelactivated. Only users with this authorisation may access and use

the Forum Hotel Web console. The user group can (is not required) also be

assigned Forum Count rights. Connection data recording is required for

connection summaries and telephone invoices, however the telephone

invoices for guests are normally generated directly via the Forum Hotel

programme.

Creating User Groups

8 Configuration and Administration

Having created the user group for reception staff, now create a new user for

each member of the reception staff. Assign each of these users the user group

“Reception” (in the Configurator, menu item User Manager: User).

It is useful to extend the user group for checked in hotel guests from the pre-

defined group “Guest” as this group only has minimal authorisation assigned.

However, the option Dial out: External should be set to International, thus

not limiting guests in telephoning externally. Further settings that are

relevant for this user group are found under the sections System phones and

Connection data. These settings are described in Configuring Telephone

Invoices starting on page 24 and Locking telephone book dialling for guests

starting on page 18.

Note: Please consult the online help when configuring the user

groups, there you will find detail information concerning all

settings.

User group for hotel guests (“Room – occupied”)

Andere Handbücher für forum 523

Dieses Handbuch passt für folgende Modelle

Inhaltsverzeichnis

Andere Proximus Telefonsystem Handbücher

Proximus

Proximus Forum 700 Bedienungsanleitung

Beliebte Telefonsystem Handbücher anderer Marken

Teleco

Teleco Perfect Voice Tis 16 Bedienungsanleitung

AT&T

AT&T Network Adapter 25 Bedienungsanleitung

Tynetec

Tynetec Advent xt Bedienungsanleitung

Ericsson

Ericsson DCT1800-S Bedienungsanleitung

NEC

NEC Electra Elite 192 Bedienungsanleitung

Alcatel

Alcatel EASY REFLEXES 4200 Bedienungsanleitung

Panasonic

Panasonic KX-TDA50 Bedienungsanleitung

Bticino

Bticino PABX 28D Bedienungsanleitung

NEC

NEC SL 2100 Bedienungsanleitung

Sonifex

Sonifex Phone In 6 Bedienungsanleitung

TransTel Communications

TransTel Communications TD-824i Montageanleitung

Nortel

Nortel BCM50 Produkthandbuch

Panasonic

Panasonic KX-TS25B Bedienungsanleitung

ASCOM

ASCOM TD 92375GB Betriebsanleitung

Karel

Karel MS26S Produktinformationsblatt

EnGenius

EnGenius DuraFon PRO Bedienungsanleitung

Teledat

Teledat X130 DSL Bedienungsanleitung

SpectraLink

SpectraLink MOG400 Bedienungsanleitung

Proximus forum 523 Bedienungsanleitung

Beliebte Telefonsystem Handbücher anderer Marken