Ricoh GR-C4 Service-Handbuch

Technical Bulletin PAGE: 1/1

Model: GR-C4

Date: 9-Dec-19

No.: RD0CA001

Subject:

The print job of the previous user is printed

Prepared by: K. Yamamoto

From: Overseas info.Sect., OPQuality Management Dept.

Classification: Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other ( )

Action required

Service manual revision

Retrofit information

Tier 2

SYMPTOM

The job of the user who was previously logged in is printed when printing under the

following conditions.

Affected firmware/models:

-Gr-C4 printer firmware ver. 1.01

Affected solution:

-Enhanced Locked Print NX v2.5.000 or later (except v2.5.202).

Occurrence conditions:

-Location free environment

-It takes over 15 seconds (but less than the app. default time-out limit of 60 seconds) for

the print data to be received by the device once the device’s print button is pressed.

-Print job originates from above solution

CAUSE

Printer firmware bug (included in package version 1.00).

SOLUTION

Enhanced Locked Print:

Update Enhanced Locked print v2 to v2.5.202.

GR-C4:

Update the package firmware to ver 1.01 or newer.

Model

Firmware Type

Version

P/N

GR-C4

Package (ALL)

1.01

D0C95492A

*Printer [GRIC4e_printer] D0C95474 Ver. 1.02 must be installed.

Technical Bulletin PAGE: 1/1

Model: GR-C4 Date: 20-Dec-19 No.: RD0CA002

Subject:

Manual Correction: Troubleshooting: Auto Color

Select Sensitivity

Prepared by: Tatsuya Suzuki

From: 1st Tech Service Sec. Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2

Service Manual Correction:

Please add the following correction to your FSM:

“6. Troubleshooting: Misrecognition of Auto Color Selection When Scanning Originals (P.655)”

UP settings: Processed according to the color recognition

In “A.C.S. Sensitivity”, you can adjust the level of (2) Size Recognition for recognizing whether the

original is full color or black-and-white.

From both Copier or Scanner application, you can specify this setting in the 5-level scale, from 0

(Black & White) to 4 (Full Color).

Note:

Adjust the 5-level scale for A.S.C. Sensitivity from Settings, Copier/Document Server Settings,

Scan, Color Density, Auto Color Select Sensitivity.”

Settings> Copier/Document Sever Settings>Scan> Color/Density >Color Sensitivity

Technical Bulletin PAGE: 1/1

Model: GR-C4 Date: 20-Dec-19 No.: RD0CA003

Subject:

Manual Correction: The PCDU(K) for IM C300/IM

C400 is same

Prepared by: Tatsuya Suzuki

From: 1st Tech Service Sec. Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2

Service Manual Correction:

Please add the following correction to your FSM:

(1) “2. Preventive Maintenance Tables (P.18)”

(2) “4. Replacement and Adjustment (P. 311)”

Note:

The PCDU(K) is same between IM C300 and IM C400.

*The PCDU(K) for MP C307 is different from the one for MP C407.

Technical Bulletin PAGE: 1/1

Model: GR-C4 Date: 20-Dec-19 No.: RD0CA004

Subject:

Manual Correction: Replacement of PCDU

Prepared by: Tatsuya Suzuki

From: 1st Tech Service Sec. Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2

Service Manual Correction:

Please add the following correction to your FSM:

4.Replacement and Adjustment (P.311)

Note:

Need to remove the fusing unit to make sure that there is the bracket [A] when only

removing the PCDU(K)

Technical Bulletin PAGE: 1/1

Model: GR-C4 Date: 10-Jan-19 No.: RD0CA005

Subject:

Manual Correction: Specification of Copy speed

Prepared by: Tatsuya Suzuki

From: 1st Tech Service Sec. Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2

10-

Service Manual Correction:

Please add the following correction to your FSM:

Appendices ver1.0, 1. Specifications, page 3.

Copy speed (IM C300 series):

(A4 SEF/LT SEF(60-105 g/m2 ))

30cpm(A4)/31cpm(LT)

Copy speed(IM C400 series):

(A4 SEF/LT SEF(60-81 g/m2 ))

IM C400F:

• B&W 43 cpm (A4), 45 cpm (LT)

• Full Color, 40 cpm (A4), 42 cpm (LT)

IM C400SRF:

•B&W, One-sided printing: 43 cpm (A4), 45cpm (LT)

• Full Color, One-sided printing: 40 cpm (A4), 42cpm (LT)

• B&W, 2-sided printing: 40 cpm (A4), 42cpm (LT)

• Full Color, 2-sided printing: 38 cpm (A4), 38cpm (LT)

Technical Bulletin PAGE: 1/8

Model: GR-C4

Date: 3-Sep-20

No.: RD0CA006

Subject: FSM correction: Device Server Option Type M37 Prepared by: Shunsuke Kuramoto

From: OC Technical Support Sect., Service Strategy Dept

Classification: Troubleshooting

Mechanical

Paper path

Part information

Electrical

Transmit/receive

Action required

Service manual revision

Retrofit information

Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:

Contents written in the following table were incorrect.

The descriptions in bold italic have been corrected.

Contents:

Section

Description

2. Installation > Device Server Option Type M37

(D3GF-10, -11) (P.163~) > Installation Procedure

Correct description of Installation

Procedure in step 8.

2. Installation > Device Server Option Type M37

(D3GF-10, -11) (P.163~) > IP Address Setting

Correct description of IP Address

Setting.

Device Server Option Type M37 (D3GF-10, -11)

Component Check

Items

Q’ty

Remarks

Cable Ties

Interface Board

Ferrite Core

•An Ethernet cable is not included with this option.

Technical Bulletin PAGE: 2/8

Model: GR-C4

Date: 3-Sep-20

No.: RD0CA006

Installation Procedure

•Turn OFF the main power and unplug the power cord from the wall socket. If the

main power is not turned OFF before installing, an electric shock or malfunction

might occur.

•Do not put your hand into the controller box. It will result in a malfunction or injury.

•There is a possibility that the Device Server Option may malfunction due to static

electricity.

Only one of the following network interfaces can be installed at one time:

•File Format Converter

•IEEE 1284 Interface Board

•IEEE 802.11a/g/n Interface Unit

•Device Server Option

1. Remove the interface slot cover [A].

2. Insert the interface board [A] in the interface slot and then fasten it with screws.

When inserting into the slot, push the interface board until it is inserted properly.

3. Attach the ferrite cores to the Ethernet cable, while looping the cable at 3 cm (approx.

Technical Bulletin PAGE: 3/8

Model: GR-C4

Date: 3-Sep-20

No.: RD0CA006

1.2 inch) [A] from the each end of the cable.

4. Only for installing this option in North America, bind both cores with cable ties [A] as

shown below.

5. Insert the Ethernet cable [A] into the Ethernet port on this option.

6. Insert the other end of the Ethernet cable to a PC for network setting.

When you install this option on the main machine for the first time, the interface board

must be connected directly to the PC to set up the IP address and other network

settings.

7. Plug the power cord and turn ON the power.

Technical Bulletin PAGE: 4/8

Model: GR-C4

Date: 3-Sep-20

No.: RD0CA006

8. Make sure that the machine recognizes this option correctly by doing one of the

following:

Confirm that “Optional Network” is displayed in the setting on the operation

panel at the location shown below.

Location : [System Settings] > [Network/Interface]> [Optional Network]

On the Web Image Monitor, “Optional Network” can be found at the following

location.

Location : [Device Management] > [Configuration] > [Network] > [Option

Network Interface]

1. Access the option’s IP address from a web browser.

2. Ping the option’s IP address from a command prompt on a Windows PC in

the same network as the mainframe.

If the IP address cannot be found (DHCP server), use the MAC address. This

is the number printed on the seal attached to the printed circuit board for the

USB server.

3. Use “RX” + the option’s MAC address and access a web browser.

Example: http://RX0080926A3264

4. Ping the “RX” + “MAC address” from the command prompt, on a windows

PC which is on the same network as the mainframe.

Technical Bulletin PAGE: 5/8

Model: GR-C4

Date: 3-Sep-20

No.: RD0CA006

•When installing the Device Server Option Type M37, the installation status is

not shown on the Configuration Page.

•The customer should keep the removed slot cover.

What Do the LED Indications Mean?

When this option is properly installed and recognized by the main machine, the LED

indicators light up under the following conditions.

No.

Light Color

Lights Up When:

Green and Yellow

1000BASE-T operates

Green

10BASE-T operates

Yellow

100BASE-TX operates

Notes for Energy Saving Mode Setting

If a machine with this option enters into the energy saving mode, printing is not possible

because of a communication error . Follow the instructions below to disable the machine’s

entering into the energy saving mode.

1. Enter SP mode, and then set SP5-191-001 (Power Setting: Power Str) to "0 (Off)".

IPAddress Setting

This section describes how to set an IP address on this option manually. Not only can you

set an IP address on the same network segment, but it is also possible to set an IP

address on a different network segment to share a single printer with devices in multiple

networks.

•The network setting of this option is initially assigned as follows:

IP address: 192.168.100.100 / Subnet mask: 255.255.255.0

•The network setting of the PC must be in the same network segment to

change the network setting of this option.

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