Ricoh GR-C1 Series Service-Handbuch

Technical Bulletin PAGE: 1/2

Reissued: 29-Mar-12

Model: GR-C1 Date: 21-Mar-12 No.: RD117001b

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: (Java VM v10 for eDC) Prepared by: H. Tamaki

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the Java VM

v10 for eDC.

Version Program No. Effective Date Availability of RFU

10.04.02 D6405750H_edc April 2012 production Not available

10.03.01 D6405750G_edc March 2012 production Not available

10.02.00 D6405750F_edc February 2012 production Not available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

”Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

10.04.02 Symptom corrected:

1. SC899 occurs when a user swipes a card on the card reader while the

device is in 'sleep' mode.

2. An "OutOfMemory" error occurs due to lack of device memory when

some programs are running.

3. SDK application installation infrequently results in the disappearance

of a previously installed SDK application if multiple embedded

programs are installed.

4. Garbled characters can be included in the fax "TSI" attribute if the fax is

handled by the Java VM. This can cause unexpected results for SDK

applications, such as file naming errors if using the "TSI" attribute for

naming metadata.

Technical Bulletin PAGE: 2/2

Reissued: 29-Mar-12

Model: GR-C1 Date: 21-Mar-12 No.: RD117001b

Version Modified Points or Symptom Corrected

10.03.01 Symptom corrected:

1. Even when the file type has been fixed at "PDF/A", other types of PDF files

can be created.

2. User codes and names are not displayed in the Job Log for jobs that involve

scanning or plotting using an SDJ/J application.

3. The area of the screen displayed behind a modal dialog responds to touch

operations under the following conditions:

Modal dialog is displayed -> User changes the screen (e.g. Copier to Home

screen) -> User returns to original screen with dialog

4. Cannot login following a series of repeated logins and logouts.

5. The stack size cannot be changed.

6. "OutOfMemoryException" occurs.

7. "StateMachine" cannot be stopped or canceled correctly.

8. A time-out occurs in Muffling mode.

9. Some of the login User IDs acquired by the application appear blank.

10. SC899 sometimes occurs at the conclusion of an SSL session.

Other changes:

1. Revised the wording of the error message displayed when the screen is

unable to switch to another application using a requestVisibleXlet.

2. The threshold for triggering "Memory full" was changed.

3. Supports VM Card eDC-i1.2.

10.02.00 Initial release

Technical Bulletin PAGE: 1/2

Reissued: 29-Mar-12

Model: GR-C1 Date: 21-Mar-12 No.: RD117002b

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: (Java VM v10 UpdateTool) Prepared by: H. Tamaki

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the Java VM

v10 UpdateTool.

Version Program No. Effective Date Availability of RFU

10.04.02 D6405750H_upd April 2012 production Not available

10.03.01 D6405750G_upd March 2012 production Not available

10.02.00 D6405750F_upd February 2012 production Not available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

”Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

10.04.02 Symptom corrected:

1. SC899 occurs when a user swipes a card on the card reader while the

device is in 'sleep' mode.

2. An "OutOfMemory" error occurs due to lack of device memory when

some programs are running.

3. SDK application installation infrequently results in the disappearance

of a previously installed SDK application if multiple embedded

programs are installed.

4. Garbled characters can be included in the FAX "TSI" attribute if the fax

is handled by the Java VM. This can cause unexpected results for SDK

applications, such as file naming errors if using the "TSI" attribute for

naming metadata.

10.03.01 Symptom corrected:

1. Even when the file type has been fixed at "PDF/A", other types of PDF files

can be created.

2. User codes and names are not displayed in the Job Log for jobs that involve

scanning or plotting using an SDJ/J application.

3. The area of the screen displayed behind a modal dialog responds to touch

operations under the following conditions:

Modal dialog is displayed -> User changes the screen (e.g. Copier to Home

screen) -> User returns to original screen with dialog

4. Cannot login following a series of repeated logins and logouts.

5. The stack size cannot be changed.

6. "OutOfMemoryException" occurs.

7. "StateMachine" cannot be stopped or canceled correctly.

Technical Bulletin PAGE: 2/2

Reissued: 29-Mar-12

Model: GR-C1 Date: 21-Mar-12 No.: RD117002b

Version Modified Points or Symptom Corrected

8. A time-out occurs in Muffling mode.

9. Some of the login User IDs acquired by the application appear blank.

10. SC899 sometimes occurs at the conclusion of an SSL session.

Other changes:

1. Revised the wording of the error message displayed when the screen is

unable to switch to another application using a requestVisibleXlet.

2. The threshold for triggering "Memory full" was changed.

3. Supports VM Card eDC-i1.2.

10.02.00 Initial release

Technical Bulletin PAGE: 1/2

Reissued: 19-Jan-15

Model: GR-C1

Date: 27-Mar-12

No.: RD117004h

RTB Reissue

The items in bold italics have been corrected or added.

Subject: Firmware Release Note: Printer

Prepared by: C. Shimaji

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification:

Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the Printer.

Version

Program No.

Effective Date

Availability of RFU

1.11

D1175432L

February 2015 production

Available

1.10

D1175432K

October 2014 production

Available

1.09

D1175432J

February 2014 production

Available

1.08

D1175432H

July 2013 production

Available

1.07

D1175432G

May 2013 production

Available

1.06

D1175432F

November 2012 production

Available

1.05

D1175432E

June 2012 production

Available

1.04

D1175432D

May 2012 production

Available

1.03

D1175432C

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.11

Symptom corrected:

If the "Store and Skip Errored Jobs" function is enabled on a printer that has

an HDD installed and a job is sent to the printer while the device is in sleep

mode, the job will be changed to a hold job instead of printing.

1.10

Other changes:

SP5-490-001 (MF Key Card: Job Permit Setting) is now available.

Note: Previously, this SP could only be used on machines sold in Japan.

1.09

Symptom corrected:

1. The Compulsory Security Stamp is not printed under the following conditions:

- "Compulsory Security Stamp: Printer" is enabled in the Administrator Tools of

System Settings.

- The printer displays one of the following languages: Simplified Chinese,

Traditional Chinese, Korean, Thai, Hebrew, Arabic, or Turkish.

(GFPR#RA13100005)

2. The printer might stall when one of the following is performed:

- Printing without storing jobs that contain exclusions when using the "Card

Authentication Package V2", "Enhanced Locked Print NX V2", "Card

Authentication Package Enterprise Server V2", or "Enhanced Locked Print

NX Flex Server V2" setting.

- Printing a webpage from the browser on the operation panel.

Technical Bulletin PAGE: 2/2

Reissued: 19-Jan-15

Model: GR-C1

Date: 27-Mar-12

No.: RD117004h

Version

Modified Points or Symptom Corrected

1.08

Symptom corrected:

1. The PS menu items "Paper Selection Method" and "Gray Reproduction" in the

Basic Settings of Printer on Web Image Monitor are not displayed.

1.07

Symptom corrected

1. Fixed: The Compulsory Security Stamp either does not print correctly or is might

be missing from printouts when printing.

2. Fixed: When printing a gzip file, print jobs might be reset. If that occurs, the

message "Compressed Data Error." will appear on the display.

1.06

Other changes

Changed: Support for AirPrint.

This firmware is dependent on the following firmware modules.

Please be sure to update all of them:

Network Support Firmware v12.27 (D1175430G) or later

PDF v1.01 (D1175436A) or later

1.05

Symptom corrected:

1. The operation panel is unable to display UTF-8 characters.

2. The Scheduled Printing function (a Hold Print function) might not work with Basic

Authentication.

1.04

Symptom corrected:

1. If Device Manager NX is used to backup a device that doesn't have a hard disk,

the device will stall.

2. The UTF-8 "File Names" appear garbled in the Operation Panel's "Job Operation"

or "Current Job" dialogues. If the "Details" button was pressed for one of these

jobs, an SC991 or SC997 would occur.

1.03

1st Mass production

Technical Bulletin PAGE: 1/2

Reissued: 04-Oct-16

Model: GR-C1, GR-C1_8.5inch

Date: 27-Mar-12

No.: RD117005j

RTB Reissue

The items in bold italics were corrected or added.

Subject: Firmware Release Note: Engine

Prepared by: C. Shimaji

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.

Classification:

Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the Engine.

Version

Program No.

Effective Date

Availability of RFU

1.55:02

D1185775F

October 2016 production

Available

1.54:02

D1185775E

April 2016 production

Available

1.53:02

D1185775D

January 2016 production

Available

1.52:02

D1185775C

October 2015 production

Available

1.51:02

D1185775B

May 2015 production

Available

1.50:02

D1185775A

July 2013 production

Available

1.09:02

D1175775G

August 2012 production

Available

1.08:02

D1175775F

June 2012 production

Available

1.07:02

D1175775E

1st Mass production

Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version

Modified Points or Symptom Corrected

1.55:02

Error corrected:

-Jam occurs, if the platen cover or the DF top cover

ｉｓ

opened/closed

while the paper feed solenoid is active.

1.54:02

Symptom Corrected:

The following symptoms announced in RTB RD117060 were fixed.

-Toner spills out from the joint between the ITB unit and waste toner bottle,

and/or waste toner drops on to the rear side of the front cover.

-In rare cases, the ITB cleaning unit breaks.

1.53:02

Symptom corrected:

Toner dropping occurs in high temp/humidity environment, if the machine that

had been left unused for an extended period.

This firmware version was found with a defect and has been removed from the

firmware download site. Do not use v1.53.02. (For details, please refer to

RD117060.)

1.52:02

Sympton corrected;

Setting originals on the ADF may cause a jam, if the machine is receiving a fax

during energy saver mode.

Technical Bulletin PAGE: 2/2

Reissued: 04-Oct-16

Model: GR-C1, GR-C1_8.5inch

Date: 27-Mar-12

No.: RD117005j

Version

Modified Points or Symptom Corrected

1.51:02

Symptom corrected:

1. Jam 60 (Paper exit sensor does not turn off) may occur due to a detection

error by the fusing exit sensor.

2. Jam 17 (Registration sensor does not detect paper) may be mistakenly

counted up when any of the following jams occurs:

- Jam 3 (Paper is not fed from tray 1)

- Jam 8 (Paper is not fed from the by-pass tray)

- Jam 9 (Paper is jammed at the duplex unit)

3. The setting of SP6-006-007 (Rear Edge Erase (Trailing Edge)) may not be

applied after the main power is turned OFF/ON

(though the value itself appears changed on the SP display).

1.50:02

Symptom corrected:

1. SC687 occurs when the recovery print is made following a jam that occurred

during a print job or FAX (reception document) printout.

2. The image density may be light when printing out using the [Print] button on

the operation panel following a paper size mismatch with the bypass tray.

3. "Toner bottle incorrectly set" is displayed even when the bottle is loaded

correctly.

4. The scanner carriage returns to its HP during the scan job, even though DF

dust detection had changed the carriage position at the beginning of the job.

5. The scanner carriage does not return to its HP at the beginning of the job or

the machine stalls during a scan following that.

1.09:02

Symptom corrected:

The first job in the queue may start printing before the current job is finished if

paper end occurs during the current job (and the job is then resumed).

Other changes:

The default value of SP157-003 was changed from 185 to 190.

1.08:02

Symptom corrected:

1. Under the following conditions, the machine continually idles the PCDU and

ITB at job end.

- LT sheets are loaded in the standard paper cassette and optional PFU

- The print mode switches from B/W to color printing during the job

- Just after that, Paper End occurs in the standard paper cassette and the

machine tries to switch to the PFU

2. The toner collection bottle PM counter value for the old unit (stored in SP7-

906) is cleared when the toner collection bottle is replaced.

1.07:02

1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 04-Jun-13

Model: GR-C1 Date: 27-Mar-12 No.: RD117006d

RTB Reissue

The items in bold italics have been added.

Subject: Firmware Release Note: NetworkDocBox Prepared by: M.Saiki

From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the

NetworkDocBox.

Version Program No. Effective Date Availability of RFU

2.02 D1175431F May 2013 production Available

2.01 D1175431E November 2012 production Available

1.01 D1175431D August 2012 production Available

1.00 D1175431C 1st Mass production Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

2.02 Symptom corrected:

- Received fax files are not monitored by Auto Document Link and/or are not

displayed using DeskTopBinder if both the Output Mode Switch Timer setting

is enabled and the Reception File Processing "Store" setting is enabled.

2.01 Other changes:

Supports Fax Connection Unit Type D

1.01 Symptom corrected:

If "SmartDeviceMonitor for Admin Accouting Report Package" is used to clear the

device's user counters, the time that the counters were cleared is not recorded.

Other changes:

The status of the HDD Encryption and Data Overwrite features (enabled/disabled)

can be checked via Web Service and @Remote.

1.00 1st Mass production

Technical Bulletin PAGE: 1/1

Reissued: 06-Jun-12

Model: GR-C1 Date: 27-Mar-12 No.: RD117007a

RTB Reissue

The items in bold italics have been corrected.

Subject: Firmware Release Note: PowerSaving Sys Prepared by: K.Moriizumi

From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.

Classification: Troubleshooting

Mechanical

Paper path

Product Safety

Part information

Electrical

Transmit/receive

Other (Firmware)

Action required

Service manual revision

Retrofit information

Tier 2

This RTB has been issued to announce the firmware release information for the

PowerSaving Sys.

Version Program No. Effective Date Availability of RFU

F.12 D1175423C May 2012 production Available

F.11 D1175423B 1st Mass production Available

Note: Definition of Availability of RFU via @Remote

“Available”: The firmware can be updated via RFU or SD card.

“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected

F.12 Symptom corrected:

Margin inprovement for SC816-49.

F.11 1st Mass production

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