Samsung Freedom MIM-E03AN Handbuch

Air Source Heat Pump

Installation and Maintenance Manual

With Pre-Plumbed Cylinders & Underfloor Heating

Model Numbers

MIM-E03 A and B N

AE 050-090-120-140-160JXYDEH

Installation Manual.indd 1 31/08/2018 19:01:03

Contents

Freedom Heat Pumps 3

Underfloor Heating 4

Samsung Warranty Registration 7 Year 5

Handover of the System 7

Maintenance of Monobloc Systems 12

Installation 13

Heating & Hot Water, Pre-Plumbed Installation 14

Heating & Hot Water Installation 20

Troubleshooting 27

What the unit comes with and what you will need 29

Wiring and Power Supply Information 31

How To Wire The Electric Meters 33

Other Systems Possible With Samsung EHS 34

Installation Manual.indd 2 31/08/2018 19:01:03

Freedom Heat Pumps

Who are Freedom Heat Pumps?

Freedom Heat Pumps are a wholesale distribution company for the Samsung EHS and the Hitachi Yutaki range of heat pumps and

underfloor heating systems. We offer technical support, training, design and consultancy services and operate the

www.samsungehs.co.uk and www.freedomhp.co.uk web sites and freedom heat pumps and Samsung EHS Facebook pages.

We launched Samsung’s eco heating systems in the UK in 2010 and have been market leaders in this sector with over 5000 units out in

the field. In 2016 we started distributing Hitachi’s Yutaki range of units to expand our heat pump portfolio and market influence.

How we work

Our approach is very straightforward. If you have a set of plans or an outline of the requirements for a project, send them to

[email protected]. From there, we will produce a heat loss calculation in line with today’s standards, and put together a list of the

kit required at your cost price.

Alternatively, if you don’t currently have a heat pump project, but would like to become a heat pump installer, and don’t know where to

start, contact us on 02380 274833 or email us at [email protected] and we can set you on the correct course.

Homeowners:

If you are the homeowner please ask your installer for the pdf homeowner manual or download it here www.freedomhp.co.uk scroll to

the bottom and click the link for end user manual. it shows how the unit should be used and how to get the best from it.

Installation Manual.indd 3 31/08/2018 19:01:03

Underfloor Heating

If you are looking for an underfloor design which we guarantee will have the heat pump at the centre of the system design,

instead of as an add on, come and talk to us at Freedom HP.

Pipe

We supply a high quality 16x2mm

multilayer pipe, consisting of 5 layers of

polyethylene, adhesive and aluminium.

Typically rated at 95°C at 10bar, this strong

flexible pipe is well suited to underfloor

heating, and is manufactured within the

EU.

Controls

At Freedom we provide a wide range of

controls manufactured by leading brands

such as Heatmiser, Danfoss and Reliance.

On offer are basic dial thermostats to

the latest digital phone app controlled

products.

Manifolds

Our brass manifolds are made in Germany,

and are supplied to us by Watts Industries.

This premium product has individual flow

meters, isolation ball valves, and is fitted

with an auto air vent and pressure gauge to

aid testing.

Plate Systems

Our plate system is generally used for a suspended floor. Insulation should be fixed

flush with the top of the existing joists to prevent downward heat loss. Battens are

fixed at 400mm centres at 90° to the existing joists. Aluminium trays are then laid and

stapled into position and the underfloor heating pipe is pressed into the grooves within

the trays.

The pipe warms the trays and the heat is spread across the floor. Chipboard or plywood

can then be laid and fixed to the battens.

Overlay Systems

Overlay panels provide many advantages over other insulation products when used

with warm water underfloor heating systems.

Our panel dimensions are 1250mm in length by 350mm in width and either 20mm or

25mm high.

Screed Systems

A Screed System is where the underfloor heating pipes are incorporated within the

solid floor structure. Staples, interlocking cliprail or castellation mats are fixed directly

on to the floor insulation. At Freedom Heat Pumps, we can provide everything from

staples to cliprail through to castellation mats in order to suit your project.

Quotations are provided without obligation, and a fully insured BS1264 compliant AutoCAD pipe layout can be prepared prior to delivery

and installation. This affords the client an opportunity to approve our suggestions prior to final acceptance.

Do you have a project which you would like us to provide a competitive underfloor heating quotation for?

If so, please email [email protected] or call 02380 274 833

Installation Manual.indd 4 31/08/2018 19:01:09

Samsung Warranty Registration 7 Year

All Samsung heat pumps can now be registered for a 7-year parts warranty, covering only the Samsung components.

Any labour charges for replacing faulty parts are not covered. The Samsung warranty does not cover, radiators, cylinders,

UFH, valves, pumps etc. It is the role of the installer to offer a warranty to the end user covering the heating system including

the heat pump.

Your installer may offer you there own full parts labour and call out warranty as part of their maintenance agreement, but you

need to discuss this with the installer / maintenance company.

The warranty will be held by the end user at the address the unit is installed. It is important that a qualified engineer services

the unit annually to maintain the warranty . It does not have to be the installer who does this, we can recommend engineers to

do this if the installer does not want to do this work.

Your unit is not automatically registered for warranty, your installer needs to fill in a form Online at www.freedomhp.co.uk

Once this is done a certificate and a maintenance book will be emailed to the applicant, please make sure you have a copy of

this certificate, and proof of maintenance. Samsung may ask for this when a warranty claim is made.

Installation Details

Your Name

Your email address

Outdoor model number

Outdoor serial number

You will find this on the side of the heat pump

Indoor unit model number

Date commissioned / /

Name of Homeowner

End user email address

This is where the warranty certificate will be sent by Samsung

Installation address

Post code

Installation Details

Company name

Engineers name

Office telephone number

Is this your first Samsung install? YES / NO

Date commissioned

Will you or your company

be maintaining the Unit? YES / NO

If No, Freedom Heat Pumps will advise of an engineer who

can do this

Install Photos

Please take at least 6 photos showing the outdoor unit, control

box and cylinder cupboard

Installation Manual.indd 5 31/08/2018 19:01:09

Samsung Warranty Registration 7 Year

Pre-plumbed / Separate Cylinder

Heating Mode Commissioning Data. It is useful to take these measurements at commissioning and testing. They

are for your own records, they are not needed to register the unit for warranty.

What type of system do you have?

Is there a Header, Buffer or Heat Exchanger installed?

You need to measure the following and record the data:

Flow temperature at Heat Pump

Measure with pipe thermometer

Return temperature at Heat Pump

Flow temp into header / plate

Return from header / plate

Flow temp out of header /

plate to heating

Return from Heating into

header / plate

Flow rate from flow meter

Air temp at the back of the unit

Ambient air temperature

Measure from the garden

Hot water cylinder model No.

Cylinder water temp at start-up

Measure from the remote controller

Cylinder water temp after 30mins

Measure from the remote controller

Water flow temp at cylinder

Measure with pipe thermometer

Water return temp at cylinder

Measure with pipe thermometer

Flow Rate

Measure from the flow meter

Hot Water Mode Commissioning Data

You must be running the heat pump in hot water mode for this section

Pump Z1

Header,

Buﬀer or

Heat

Exchanger

Pump HP H

Flow and Return

at Heat Pump

Flow Rate Return from

Header

Flow out of

Header

Flow into

Header

Return from

Heating

Water temp in weather comp mode

Ambient temperature °C

Flow temperature °C

-5

0 5 10 15

Installation Manual.indd 6 31/10/2018 19:01:12

Handover of the System

Leave these 5 pages with the Homeowner. When you register the unit for warranty we will email you a manual that you can

leave with them on site.

Please search YouTube for Freedom Heat pumps Handover Video for Samsung Heat Pump for Homeowners

Thank you for buying a Samsung EHS heat pump system, your Samsung heat pump heats the house and hot water cylinder

much like a normal fossil fuel boiler, however there are a couple of differences which you should take notice of.

Your installer should have provided you with a room thermostat if you have radiators or a thermostat in every room if you have under

floor heating. The installer will be able to run through the operation of your stats with you. The heat pump will operate from the signal

sent by these stats back to the heat pump, please do not use the Samsung controller to control your heating.

Once the unit starts up it will take time to get to temperature, it is not instant. Within 10 minutes you should feel the radiators

beginning to warm up. Although it may take a few days to have everything to the required temperature, please do not switch your stats

off during this period.

Weather compensation and water law

The radiator temperatures will be lower than you are used to with a gas or oil boiler. To add to this, we run them in a weather

compensation mode, this means that the unit measures the outside temperature and adjusts the radiator temperature to suit.

The colder it is outside the warmer the rads will be and vice versa. This function is automatic and is designed to save you money. In very

cold weather the radiator will be at their hottest, they will reach 50°C.

Running your machine efficiently

It is very expensive to heat the house up from cold, with a heat pump the best advice is to maintain the house at as close to constant

temperature as possible all the time.

By far the cheapest way to run a heat pump is to leave it on 24/7 at one set temperature, dont turn it off and dont time clock it. But if

you insist on switching it off . Please DON’T set the room temperature too low when you leave the house, ideally drop it no more than 2

degrees below your normal set temperature when you go out or it will take a long time and a lot of money to recover.

To switch off the heating in summer set your room thermostats down to 16°C to avoid the heating starting up. Your radiators will have

thermostatic valves on them, you can adjust each room’s temperature with these.

Water temp in weather comp mode

Ambient temperature °C

Flow temperature °C

-5

0 5 10 15

Installation Manual.indd 7 31/08/2018 19:01:12

Handover of the System

General Advice

The heat pump comes with a Samsung controller which looks like

this, you should not use this or press the buttons, it is used for

commissioning and fault diagnosing the system only.

On Youtube (search for freedom heat pumps) there are videos

showing how to use the controller, faults etc.

Normally the controller will show AU or 0.0c on the left and a tap

in the right hand top corner. This is normal, it means the system

is controlled by external thermostats. If it says 0.0c you can boost

your heating water temp using + or – but it costs more money if its

set above 0.0C

If the system goes into fault, the screen will show a number at the

bottom starting with E, for example E911 – A00. The green light

will go out and a red light will flash. The engineer will want to know

this number when you call.

Please avoid turning the unit off at the power supply especially

in cold weather. If the unit is off and the weather is very cold, it

cannot protect itself and your warranty will be at risk.

If the unit is off and the temperature outside is cold, it will

automatically run the pump for a few minutes to stop freezing.

In extreme weather, below -2°C the water pump will run

continuously, you cannot stop this.

Hot Water

At the top right of the controller you should see a tap with 2 dots, this means your unit is monitoring the cylinder temperature.

The unit it set up to maintain the water between 43 and 50°C all the time.

As you use the water the heat pump will constantly top up the cylinder. The hot water cylinder has priority over the heating, if the

cylinder temperature falls 5 degrees below its set point the unit will automatically switch to heating the cylinder. This should take less

than an hour.

Once set temperature is achieved the unit will go back to heating the house. The hot water cylinder loses almost no heat (1/3 a degree

an hour) if no hot water is used.

If you want to heat the cylinder very quickly you can press the DHW mode button, on the right until a bath shows, this will run the heat

pump and the immersion together. Please remember to return the tap with two dots when it is no longer required.

An anti-legionella / disinfection operation will be completed at a 3am every Wednesday morning.

The unit will heat the cylinder with the immersion to 60°C, the hot water will be hotter on a

Wednesday morning than the rest of the week. If legionella is not completed this e919 will flash on

screen, you need to call an engineer to check it.

If you don’t require 24/7 hot water It is possible to time clock the hot water to reduce costs, the timer video on you tube will show you

how to do this.

Installation Manual.indd 8 31/08/2018 19:01:14

Handover of the System

The outing mode button sets the hot water cylinder temperature to 25°C but has no effect on heating, this is

ideal for when you go away on holiday etc. If you turn all thermostats down as well the heat pump won’t run

which will save money.

The Silent mode button is not used, due to risk of freezing up etc.

Location Function

1 Heating On / Off

2 Heating Mode Button

3 Plus / Minus Buttons

4 Silent Mode Button

5 Outing Mode Button

6 View Button

7 Set Button

8 Timer Button

Location Function

9 User Set Button

10 Escape Button

11 Delete Button

12 Up / Down / Left / Right Buttons

13 Set Button

14 Hot Water On / Off

15 Hot Water Mode Button

③

①

⑦

⑧

④

②

⑮

⑨

⑭

⑫

⑬

⑩ ⑪⑥⑤

Installation Manual.indd 9 31/08/2018 19:01:14

Status Indication

Location Symbol Function

Shows that the unit is operating in heating mode

Shows that the unit is operating in auto mode

(Weather compensation)

Shows that the unit is operating in outing mode

Shows that the unit is operating in silent mode, never used

2System temperature (Water law, Indoor, Outdoor, flow and hot

water cylinder temperature)

3 Temperature display

4Timer Display (Daily/Weekly/Holiday)

daily shows a hot water timer is set up.

5 Current day or day display for timer function

6 Timer number

Handover of the System

②

①

⑪

⑩

⑬

⑭

④ ⑤ ⑥ ⑦

③

LED indicator (Green: Normal / Red: Need to be checked)

On/Oﬀ button

Temperature control button

⑧ ⑨ ⑫

Installation Manual.indd 10 31/08/2018 19:01:15

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