SHORE TEL Sky Bedienungsanleitung

Welcome to ShoreTel Sky

IP485 ShoreTel Phone

Default password for voicemail is

39138

Hello,

To get started, please follow the directions below to change your Voicemail Password, add your

System Name, and set your Voicemail Greeting

Note: You can press * at any time to return to the previous menu

1. Change your Voicemail Password

Your new password must be 6-8 digits

A. Press the voicemail function key

B. Enter the default password 39138

C. When prompted Press 3 –to change your password

D. Enter current password –default 39138

E. Listen to prompt and enter your new password hit #

F. Enter your new password a second time and hit #.

2. Record your System Name*

A. Press the voicemail function key

B. Press 4

C. Press 2 to record your name

D. When prompted record your name and press #

E. When prompted press 3 to save your System Name

Your

System Name will be heard by a caller when they use the spell by name

option in the

automated

directory (Example: Jane

Smith).

Without this

function set up, your name will not be in the Search by Name

directory.

3. Record your Voicemail Greeting

A. Press the voicemail function key

B. Press 4

C. Press 1 to record your voicemail greeting (or select standard

greeting)

D. When prompted record your greeting and press #

E. When prompted press 3 to save your Voicemail Greetings

Reminder: We Are Now 5 Digit Dialing

ShoreTel Sky - IP485 ShoreTel Phone

HOW TO ACCESS YOUR VOICEMAIL FROM OUTSIDE

1. Dial 929-236-0152

2. When prompted for your “user ID” enter your 5 digit extension followed by the # sign

3. When prompted for your password enter your voicemail PIN followed by #

4. Press 1 for new messages

PORTAL LOGIN

1. In a browser type portal.shoretelsky.com

2. Username is your 10 digit phone number

3. Password is your voicemail password

HOW TO GET HELP

1. Press the “Help” softkey on the phone and you will be connected to ShoreTel Support*

2. Visit support.shoretel.com, on the bottom right-hand corner is a CHAT WITH US button.

3. Check out “How to Videos” at https://tutorperini.egnyte.com/fl/GldkTJt56Z

4. Open a Tutor Perini heldesk ticket by sending an email to helpdesk@tutorperini.com

*Remember, we are part of ShoreTel Sky

Voicemail to Voicemail Forwarding from your ShoreTel phone

You have the option of forwarding a message to one extension, or multiple extensions

To transfer to one extension

1. After you have listened to a voicemail message, press 6 on your keypad.

2. When prompted, enter the extension to which you wish to forward the message followed by pressing # # (press the

# sign twice).

3. Wait for forwarding confirmation, then hang up the call.

To transfer to more than one extension.

1. After you have listened to a voicemail message, press 6 on your keypad.

2. When prompted, enter the extension to which you wish to forward the message followed by pressing # key.

3. If you wish to forward to more than one extension, enter the next extension followed by the # key.

4. To complete the forwarding process, press '#' again.

5. Wait for forwarding confirmation, then hang up the call.

ShoreTel IP Phone 485g Quick Reference

To call an outside number, enter 9-1-area code + phone number

YOUR SHORETEL PORTAL LOGIN

1. In a browser, type: portal.shortelsky.com

2. Username is your 10 digit phone number

3. Password is your voicemail password

HOW TO GET HELP

1. Press the “Help” softkey on the phone and you will be connected to Shoretel

Sky Support (remember, you are using the ShoreTel Sky phone system)

2. Visit: support.shoretelsky.com

3. Check out “How to Videos” at https://tutorperini.egnyte.com/fl/GldkTJt56Z

4. Open a Tutor Perini helpdesk ticket by sending an email to:

[email protected]

portal.shoretelsky.com

ShoreTel IP Phone 485g Quick Reference

Shared Line

Idle, On Hook

Off Hook, Dialing

Inactive / Do Not Disturb

Incoming Call

Connected Call

Connected Conference Call

On Hold

Speed Dial Extension

Shared Line

Incoming Call

On a Call

Inbound Call

Outgoing Call

Missed Call

Call History

Unheard Voice Messages

Missed Calls

Standard Mode

Do Not Disturb (DND) Mode

GUIDE TO STATUS ICONS

Handset with

finger rest

PN 800-1931-02

Your ShoreTel 485g IP phone provides color cues to help you determine call appearance status:

Steady Green: The phone is in use (dialing or off hook).

Blinking Green: Incoming call

Blinking Orange: The call is on hold or parked.

Steady Orange: The extension is set to Do Not Disturb mode, or the phone is in a No Service state.

Steady Red: The shared line is in use by the other party.

GUIDE TO LEDS

Main Display

The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 485g is covered by patents as listed at http://www.shoretel.com/about/patents.html. The product is

Call Appearance

Navigation key pad

and

selector button

Lets you select

options in the

interface.

Programmable call

appearance buttons

Eight custom buttons with

tri-color LED indicators

show active, incoming, and

on-hold calls. They can also

be congured as shared

lines and speed-dial keys.

Speaker

Indicator LED

Flashing light alerts you

to incoming calls and

unheard voice messages.

Function

Keys

Perform core

telephony functions:

Voicemail, Directory,

History, Transfer,

Conference, Hold

Display area

Soft Keys

Context-sensitive,

functions dened

in display area.

Audio Control Keys

Volume button controls handset,

headset, speaker, and ring volume.

Mute, Speaker, and Headset buttons

illuminate when functions are active.

Note: You can c

onnect supported headsets to the IP

Phone 485g via the headset jack on the back of the phone.

Dial pad Microphone

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