SUPPORT GUIDE BS6425L
PG 9Need help? Email support@simplifi.io
Top Most Frequently Asked Questions
1. Can I change or alter my device’s IP Address?
• Select Network>Interfaces, then click edit on the selected
interface. Select Static from the drop down menu. This option
will allow you to assign a custom IP address.
2. How much data does Simplifi use and/or what data plan
should I get for my Simplifi?
• This depends solely on your use case and intended usage.
3. How can I check my Signal Strength?
• Enter 192.168.10.1 into your web browser’s address bar
• Username—if you have not changed it will be ‘Simplifi’. If you
have changed enter new name.
• Password—if you have not changed it will be the network
key (aka password) found on the back of the unit. If you have
changed enter new password
• The home page displays “Cellular Signal Level”
• We have built into the code a scale for signal strength based on
-dBm. Where the lowest negative number is worse. For example;
-100 dBm is worse than -50 dBm.
4. I forgot my password and can’t log into my unit.
• Please record the IMEI number found on the back of your
device and either call your account rep or email
support@simplifi.io and we can reset for you.
5. What size SIM card should I have?
• Simplifi is best used with a full size SIM card
• If you do not have a full sized SIM you can use an adaptor.
You can obtain an adapter kit from your wireless carrier where
you purchased the SIM card. Be sure you follow installation
instructions carefully.
6. What is the expected Internet Speed and throughput?
• Internet speeds vary from a wide range of possibilities
including; location within building, proximity to cellular tower,
connected state (LAN vs. WiFi), Wireless carrier, cellular traffic to
the tower and countless other factors.
Here is a rough guide:
• Failover: Less than 2 GB (depends
on typical duration of mainline ISP
outage)
• Travel and occasional use: 1-4 GB
• Primary Internet use individual:
Depends on Use Case and/or usage
• Primary Internet use for small business:
Depends on Use Case and/or usage
• Primary Internet for POS Terminal:
1-4 GB
FAQ
Here are some tips for improving
speeds
• Move the device closer to a window
or areas with less interference.
• (If possible) use a LAN connection
for your devices.
• (If possible) select a different carrier
for your SIM card.
