SimpliFire • GI-32-GZ Service Manual • 2048-960 Rev. B • 10/224
SimpliFire Troubleshooting Guide
Symptom Possible Cause Corrective Action
Circuit breaker trips or fuse
blows when appliance is
turned on
Exceeding current rating of the
circuit breaker or fuse, perhaps from
operating other appliances on the
same circuit as the replace
Install appliance onto a dedicated 15 amp circuit.
Lights in room dim while the
appliance is on
Appliance is drawing close to circuit
current rating Install appliance onto a dedicated 15 amp circuit.
Fireplace will not come on
when using the manual
controls on the appliance
Appliance is not plugged into an
electrical outlet Ensure plug is connected to a working outlet.
No incoming power from the electrical
outlet or electrical box Check fuse/breaker panel.
Defect in control board (PCB) Replace the control board (PCB).
Remote control does not work
Low/dead batteries Replace batteries in the remote.
Remote receiver is blocked, or remote
is not pointed directly at the receiver.
Ensure receiver is not blocked. Move closer to the
appliance.
Appliance power switch is in the o
"O" position (if equipped) Turn the power switch on, to the "I" position (if equipped).
Control board (PCB) malfunction? Replace control board (PCB).
Heater will not turn on, but
ame is functioning
Thermostat knob on the appliance
is adjusted to a set point lower than
room temperture (temperature at the
appliance thermistor).
Increase the Thermostat knob on the appliance to a set
point higher than room temperature (temperature at the
appliance thermistor). See “Room Temperature and
Thermosateat Function” section of the appliance manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn o power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the appliance or turn
power back on at circuit breaker and turn appliance back
on.
Defective main control board Replace control board (PCB).
Defective heater assembly Replace heater assembly.
Heater shuts o automatically
or won’t stay on
Room temperature (temperature at
the appliance thermistor) is higher
than the set point.
Increase thermostat set point. See "Room Temperature
and Thermostat Function" section of the appliance manual.
Appliance has overheated and safety
thermal switch has tripped
Unplug or turn o power at circuit breaker and allow it to
cool for 15 minutes. Then plug in the appliance or turn
power back on at circuit breaker and turn appliance back
on.
Heater emits an odor Normal operation
It is normal for the heater to emit an odor for a brief
amount of time after turning on. It is burning o dust that
has accumulated on the heater.
Flame does not move at all Flame rotisserie motor is stalled or
malfunctioning
Cycle appliance on or o. If problem persists inspect
rotisserie and motor for blockage or interference. If no
interference, replace the control board (PCB).
Portion of the ame not moving
or deformed ame eect
Flame LEDs out of place or dislodged
from the LED mounting bracket Contact Dealer
Flame shudder
Flame rotisserie contacting other
internal components when spinning
Ensure rod is straight and mounted properly and is
spinning freely without spindles hitting other components.
Defective ame rotisserie motor Contact Dealer.
Ember bed does not light up
Ember bed is turned o Refer to operation section of the user manual.
Loose wiring Contact Dealer
Defective control board (PCB) Replace control board (PCB).
Defective LED lights Contact Dealer
