Snom D865 Bedienungsanleitung
© 2023 Snom Technology GmbH
Snom Technology GmbH
Wittestr. 30 G
13509 Berlin, Deutschland
Snom Technology GmbH
Via Milano 1
20020 Lainate, Italia
Snom Technology GmbH
The Courtyard, High Street
Ascot, Berkshire SL5 7HP, UK
Snom Technology GmbH
130 avenue Joseph Kessel
78960 Voisins-le-Bretonneux, France
VTech Communications Inc.
Snom Americas
9020 SW Washington Square Road,
Suite 555
Tigard, OR 97223
U.S.A.
VTech Technologies Canada Ltd.
Suite 222
12888 Wireless Way
Richmond, B.C. V6V 0A3
Canada
Manufacturer:
VTech Telecommunications Ltd.
23/F., Tai Ping Industrial Centre, Block 1,
57 Ting Kok Road, Tai Po
HONG KONG
Your specialist retailer - Ihr Fachhändler -
Votre distributeur - Su distribuidor - Il tuo rivenditore:
v1.01
IP Phone D865
User Manual
2
TABLE OF CONTENTS
Copyright, Trademarks, GPL, Legal Disclaimers ...........................................................6
Important information ......................................................................................................7
Safety instructions ................................................................................................................. 7
Standards conformance ........................................................................................................ 8
Product specications ...........................................................................................................9
Disposal of the device ..........................................................................................................10
Cleaning ..................................................................................................................................10
Setting up the phone ...................................................................................................... 11
Delivery Content ....................................................................................................................11
Attaching footstand and handset .......................................................................................11
Wall mounting .......................................................................................................................12
Rotating the tab of the cradle .............................................................................................12
Connecting the phone ..........................................................................................................13
Removing the protective lm from the display ..............................................................14
Tiltable display ......................................................................................................................14
Connecting a headset ............................................................................................................14
Initializing and registering the phone ...............................................................................15
Prerequisites ...................................................................................................................15
Initialization ......................................................................................................................16
What to do if initialization and registration are unsuccessful ................................17
Correcting the clock ........................................................................................................17
Getting to know your phone .......................................................................................... 19
At a glance .............................................................................................................................19
LED indicators .......................................................................................................................21
Hard keys ...............................................................................................................................22
Context-sensitive, programmable function keys ......................................................22
Navigation, conrmation, and cancel keys .................................................................22
Preprogrammed, variably programmable function keys ........................................22
Audio control keys ..........................................................................................................23
SmartLabel keys (freely programmable function keys with LEDs) ......................23
Alphanumeric Keypad ....................................................................................................23
Input modes and navigation ....................................................................................23
Entering numerals, letters, special characters, and symbols ..........................24
Ambient light sensor ............................................................................................................25
Display layout ........................................................................................................................25
In idle mode ......................................................................................................................25
When the phone is active ...............................................................................................27
3
User mode/administrator mode ........................................................................................27
User names and passwords .........................................................................................27
Setting administrator name and PIN .....................................................................28
Setting HTTP user name and password ................................................................28
Setting user/admin mode on the phone ...............................................................29
Settings ...................................................................................................................................29
Settings available in user mode .............................................................................29
Settings available in administrator mode .............................................................29
The phone's web interface ............................................................................................31
How the web interface works .................................................................................31
Directories ...................................................................................................................... 33
Directory .................................................................................................................................33
Denitions, explanations ...............................................................................................33
Directory entries ........................................................................................................33
Contact Types .............................................................................................................34
Outgoing identity ........................................................................................................34
Group ............................................................................................................................34
Ringtones ..........................................................................................................................34
Adding/editing entries on the legacy web interface ................................................35
Adding new entry .......................................................................................................35
Editing an entry ..........................................................................................................36
Deleting entry on web interface ..............................................................................37
Dialing from phone directory ........................................................................................37
Deleting whole directory ...............................................................................................37
Importing/exporting a directory ..................................................................................37
External directories .............................................................................................................38
LDAP ..................................................................................................................................38
Contacts ............................................................................................................................38
Using the phone ............................................................................................................. 40
Making calls ...........................................................................................................................40
Selecting identity for current outgoing call ...............................................................40
Using dierent audio devices .......................................................................................40
Handset ........................................................................................................................40
Headset ........................................................................................................................40
Speakerphone ............................................................................................................40
Using dierent dialing methods ...................................................................................40
Auto dial .......................................................................................................................40
Redialing ......................................................................................................................41
Calling number from call history (missed, received, dialed calls) ...................41
Calling number from a directory ............................................................................41
4
Speed dialing ..............................................................................................................42
Calling emergency numbers ...................................................................................42
Call completion ..........................................................................................................42
QuickLookup (number guessing/auto completion) .............................................43
Accepting calls ......................................................................................................................44
Using dierent audio devices .....................................................................................44
Automatically accepting calls .......................................................................................44
Call pick-up from another extension ...........................................................................44
Call waiting .......................................................................................................................45
Active calls .............................................................................................................................46
Hold ....................................................................................................................................46
Conference .......................................................................................................................46
Transferring calls ............................................................................................................47
Attended transfer ......................................................................................................47
Blind transfer .............................................................................................................48
Terminating calls ..................................................................................................................49
Missed calls ...........................................................................................................................49
Call lists ..................................................................................................................................49
Locking and unlocking the keyboard ................................................................................50
Rejecting or redirecting incoming calls ...........................................................................50
Manually ............................................................................................................................50
Automatically ...................................................................................................................50
Rejecting anonymous calls ...........................................................................................51
Call forwarding .....................................................................................................................51
Conguring the function keys ....................................................................................... 53
Function key types on Snom phones ................................................................................53
Display options for SmartLabel keys ................................................................................55
Programming the function keys ........................................................................................56
Context-sensitive keys ...................................................................................................56
SmartLabel keys (PFK) ..................................................................................................56
Conguring the functions on the Phone Manager web interface .....................57
Selected examples for function key programming ..................................................57
Example 1, Extension monitoring and call pick-up .............................................58
Example 2, Speed dialing .........................................................................................59
Example 3, Changing setting of context-sensitive key .......................................60
Customizing the phone settings ................................................................................... 61
Identities/accounts ...............................................................................................................61
Conguring and editing identity/account ...................................................................61
Assigning ringtones ........................................................................................................63
5
Date and time formats .........................................................................................................64
Time zone ...............................................................................................................................64
Language settings of phone and web interface .............................................................65
Dial tones ...............................................................................................................................66
Emergency numbers ............................................................................................................66
Keyboard locking ..................................................................................................................66
Call forwarding .....................................................................................................................67
Call completion .....................................................................................................................68
Call waiting ............................................................................................................................68
Hiding my caller ID ...............................................................................................................69
Rejecting anonymous calls .................................................................................................69
Speed dial ..............................................................................................................................69
Auto dial ..................................................................................................................................70
Auto dial target ......................................................................................................................71
Software update ............................................................................................................. 72
Manual update .......................................................................................................................72
Auto provisioning ..................................................................................................................72
SRAPS .....................................................................................................................................72
Troubleshooting ............................................................................................................. 73
Reboot .....................................................................................................................................73
Hard reboot ............................................................................................................................73
Reset to factory values ........................................................................................................73
TFTP Update ..........................................................................................................................73
Manual initialization .............................................................................................................74
Contacting Snom Support ...................................................................................................74
Traces .....................................................................................................................................74
Appendix 1 - Display Symbols and Icons ..................................................................... 76
Symbols found in the function key line ............................................................................76
SmartLabel function symbols ............................................................................................78
Favicons ..................................................................................................................................81
Appendix 2 - Wall mounting............................................................................................ 82
Appendix 3 - Programmable Functions ....................................................................... 84
Freely programmable functions ........................................................................................84
Key Events ..............................................................................................................................87
Appendix 4 - GNU General Public License..................................................................... 90
6
D865 User Manual Copyright, Trademarks, GPL, Disclaimers
Copyright, Trademarks, GPL, Legal Disclaimers
© 2023 Snom Technology GmbH
All Rights Reserved.
Snom, the names of Snom products, and Snom logos are trademarks owned by Snom Technology
GmbH. All other product names and names of enterprises are the property of their respective
owners.
Product specications are subject to change without notice.
Snom Technology GmbH reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Texts, images, and illustrations and their arrangement in this document are subject to the protection
of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third
parties without express written permission may result in legal proceedings in the criminal courts as
well as civil courts.
When this document is made available on Snom’s web page, Snom Technology GmbH gives its
permission to download and print copies of its content for the intended purpose of using it as a
manual. No parts of this document may be altered, modied or used for commercial purposes without
the express written consent of Snom Technology GmbH.
Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. Snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of Snom or
where liability arises due to binding legal provisions.
Our rmware includes some source code that may be used and modied by anyone and everyone
under the GNU Public License (GPL) (see "Appendix 4 - GNU General Public License" on page 90),
provided they, in turn, make it available to everyone else with the same licensing agreement. Please
go to https://www.snom.com/en/footer/discover-snom/gtc/source-code-gpl-open-source/ for
the original GPL license and the source code of components licensed under GPL and used in Snom
products.
7
D865 User Manual Safety, Disposal, Cleaning of Product
Important information
Please read the instructions on safety and disposal and on how to set up and use the device before
using it and also give them to other users to read or inform those users of their contents. Save this
manual and do not give the device to third parties without it.
Safety instructions
Follow the instructions in this manual and other applicable documentation of the device.
• This device is designed for professional use.
• Warning: Changes or modications to this unit not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
• Warning: The product included (ITE) in this manual is to be connected only to PoE networks
without routing to the outside plant.
• The socket outlet for the power adaptor must be near the equipment and easily accessible.
• Mount the device only at heights not exceeding 2m.
• Follow the instructions in this manual and other applicable documentation of the device.
• If the phone is not supplied with power via the Ethernet cable, use only a power adapter expressly
recommended by Snom Technology. Other power supplies may damage or destroy the phone,
aect its behavior, or induce noise.
• Avoid placing the cables where people may trip over them or where they may be exposed to
mechanical pressure as this may damage them.
• This device is for indoor use only! NOT FOR OUTDOOR USE!
• Do not install the device in rooms with high humidity (for example, in bathrooms, laundry rooms,
damp basements). Do not immerse the device in water and do not spill or pour liquids of any kind
onto or into the device.
• Do not install the device in surroundings at risk for explosions (paint shops, for example). Do not
use the device if you smell gas or other potentially explosive fumes.
• Do not use the device during thunderstorms. Lightning striking the power grid may cause electric
shocks.
• Warning: The handset contains a magnet, and its earpiece may attract small dangerous objects
such as needles or pins. Please ensure before each use that no such objects are present.
• Safety status of input/output connections comply with SELV (Safety Extra Low Voltage)
requirements.
• Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain
TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C) connectors. Use caution when
connecting cables.
• SELV (Safety Extra Low Voltage) compliance. Safety status of input/output connections comply
with SELV requirements.
Warning: To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to
telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain
8
D865 User Manual Safety, Disposal, Cleaning of Product
TNV circuits. Some LAN and PSTN ports both use RJ-45 (8P8C) connectors. Use caution when
connecting cables.
Standards conformance
This device complies with the essential health, safety, and environmental requirements of
all relevant European directives and UK legislation. The declaration of conformity can be
downloaded at https://www.snom.com/conformity.
You can download the declaration of conformity at www.snom.com/conformity.
This product meets the applicable Innovation, Science and Economic Development Canada technical
specications.
This phone is FCC Class A veried and meets US health, safety, and environmental standards.
Unauthorized opening, changing, or modifying the device will cause the warranty to lapse and
may also result in the loss of CE, UKCA, and ISED conformity and the FCC verication. In case of
malfunction contact authorized service personnel, your seller, or Snom.
Additional information U.S.A.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Consumer Information
a. This equipment complies with Part 68 of the FCC rules and the requirements adopted by
the ACTA. On the bottom of this equipment is a label that contains, among other information,
a product identier in the format US:AAAEQ##TXXXX. If requested, this number must be provided
to the telephone company.
b. An applicable certication jacks Universal Service Order Codes (USOC) for the equipment is
provided (i.e., RJ45C) in the packaging with each piece of approved terminal equipment.
c. A plug and jack used to connect this equipment to the premises wiring and telephone network
must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A
compliant LAN cable (RJ45) and modular plug is provided with this product. An RJ45 jack should
normally be used for connecting to the SIP equipment through the LAN cable. See installation
instructions for details.
d. If this equipment causes harm to the telephone network, the telephone company will notify you
in advance that temporary discontinuance of service may be required. But if advance notice isn‘t
practical, the telephone company will notify the customer as soon as possible. Also, you will be
advised of your right to le a complaint with the FCC if you believe it is necessary.
e. The telephone company may make changes in its facilities, equipment, operations or procedures
that could aect the operation of the equipment. If this happens the telephone company
will provide advance notice in order for you to make necessary modications to maintain
uninterrupted service.
9
D865 User Manual Safety, Disposal, Cleaning of Product
f. Should you experience trouble with this equipment, please contact
Snom Technology GmbH
1 (339) 227-6160 (select option 2)
for repair or warranty information. If the equipment is causing harm to the telephone network, the
telephone company may request that you disconnect the equipment until the problem is resolved.
g. Please follow instructions for repairing if any (e.g. battery replacement section); otherwise do not
alternate or repair any parts of device except specied.
h. Connection to party line service is subject to state taris. Contact the state public utility
commission, public service commission or corporation commission for information.
i. NOTICE: If your home has specially wired alarm equipment connected to the telephone line,
ensure the installation of this devicde does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a
qualied installer.
j. This equipment is hearing aid compatible.
NOTICE: According to telephone company reports, AC electrical surges, typically resulting from
lightning strikes, are very destructive to telephone equipment connected to AC power sources. To
minimize damage from these types of surges, a surge arrestor is recommended.
Product specications
• Safety: IEC 62368-1
• Bluetooth
◦Radio frequency band: 2402–2480 MHz (US, EMEA)
◦Max. transmission power: 7.08mW (US), 6.31mW (EMEA)
• Wireless LAN (WLAN, WiFi): 802.11b/g/n/a/ac
◦Radio frequency (RF) bands:
EMEA: 2412–2472 MHz, 5150–5850 MHz
US: 2412–2462 MHz, 5150–5850 MHz
◦Max. transmission power:
2.4G Wi-Fi: 63.10mW (US), 79.43mW (EMEA)
5G Wi-Fi B1: 63.10mW (US), 199.53mW (EMEA)
5G Wi-Fi B2: 63.10mW (US), 199.53mW (EMEA)
5G Wi-Fi B3: 100mW (US), 100mW (EMEA)
5G Wi-Fi B4: 100mW (US), 25.12mW (EMEA)
• Connectors:
◦2 x RJ45 (Ethernet): 1 x LAN, 1 x PC
◦2 x 4P4C (handset, optional headset)
◦1 x RJ12 (for EHS)
◦2 x USB 2.0 ports, type A
◦1 x coaxial power connector
• Ethernet: 2 x IEEE 802.3 / 1 Gigabit Ethernet switch
• Power. Power over Ethernet (PoE), IEEE 802.3af, Class 3. If PoE is not available, one of the
following power adapters (not included in delivery) can be ordered separately:
◦Mass Power, model NBS12E050200UV, Snom PN 00004570 (EU, U.S.)
◦Rongweixin, model R122-0502000ID, Snom PN 00004571 (U.S.)
10
D865 User Manual Safety, Disposal, Cleaning of Product
Disposal of the device
This device is subject to European Directive 2012/19/EU and may not be disposed of with
general household garbage. If you do not know where you may dispose of the device at
the end of its lifespan, contact your municipality, your local waste management provider,
or your seller.
Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the
surface or internal electronics of the device.
Andere Handbücher für D865
1
Inhaltsverzeichnis
Andere Snom IP-Telefon Handbücher
Snom
Snom 300 Gebrauchsanweisung
Snom
Snom D725 Bedienungsanleitung
Snom
Snom 360 Bedienungsanleitung
Snom
Snom 200 Bedienungsanleitung
Snom
Snom D862 Bedienungsanleitung
Snom
Snom 360 Bedienungsanleitung
Snom
Snom D735 Bedienungsanleitung
Snom
Snom 100 Bedienungsanleitung
Snom
Snom 820 Bedienungsanleitung
Snom
Snom Vodafone 821 Bedienungsanleitung
