Sony H.ear on 3 Mini Wireless Referenzhandbuch

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

Use this manual if you encounter any problems, or have any questions.

Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the

following:

https://www.sony.net/elesupport/

Getting started

What you can do with the Bluetooth function

About the voice guidance

Supplied accessories

Checking the package contents

Folding the headset

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

Available operating time
Checking the remaining battery charge
Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
Easy setup with app
Connecting with the “Sony | Headphones Connect” app
Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one-touch (NFC)
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Mac)
Other Bluetooth devices
Pairing and connecting with other Bluetooth devices
Connecting to a paired Bluetooth device
Multipoint connection
2

Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection)
Connecting the headset to 2 Android smartphones (multipoint connection)
Connecting the headset to an Android smartphone and an iPhone (multipoint connection)
Disconnecting Bluetooth connection (after use)
Using the supplied headphone cable
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE HX function
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the Google Assistant
Using Amazon Alexa
Using the voice assist function (Google app)
Using the voice assist function (Siri)
Using the apps
What you can do with “Sony | Headphones Connect” app
Installing “Sony | Headphones Connect” app
Important information
Precautions
3

License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
The touch sensor control panel does not respond correctly
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
4

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

What you can do with the Bluetooth function

The headset uses BLUETOOTH® wireless technology, allowing you to do the following.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

About the voice guidance

In the factory setting, you will hear the English voice guidance in the following situations via the headset.

You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones

Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

https://rd1.sony.net/help/mdr/hpc/h_zz/

When the headset is turned on: “Power on”

When the headset is turned off: “Power off”

When entering pairing mode: “Bluetooth pairing”

When establishing a Bluetooth connection: “Bluetooth connected”

When disconnecting a Bluetooth connection: “Bluetooth disconnected”

When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate

remaining charge. Use it as a rough estimate.) / “Battery fully charged”

When the remaining battery charge is low: “Low battery, please recharge headset”

When automatically turning off due to low battery: “Please recharge headset. Power off”

When the Google Assistant is not available on the smartphone connected to the headset even if you press the

Google Assistant button on the headset: “The Google Assistant is not connected”

When Amazon Alexa is not available on the smartphone connected to the headset even if you press the Amazon

Alexa button on the headset: “Either your mobile device isn’t connected; or you need to open the Alexa App and try

again”

Note

It takes about 20 minutes when you change the language of the voice guidance.

When you initialize the headset to restore the factory settings after you change the language of the voice guidance, the language

will also return to the factory setting.

If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and

on again.

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

Checking the package contents

After opening the package, check that all of the items in the list are included. If any items are missing, contact your

dealer.

Numbers in ( ) indicate the item amount.

Wireless Stereo Headset

USB Type-C™ cable (USB-A to USB-C™) (approx. 20 cm (7.88 in.)) (1)

Headphone cable (approx. 1.2 m (47.25 in.)) (1)

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

Folding the headset

Fold one unit towards the headband, then fold the other in the same way. You can fold the headset from either the right

side or left side.

Help Guide

Wireless Stereo Headset

h.ear on 3 Mini Wireless (WH-H810)

Location and function of parts

(left) mark1.

Tactile dot

There is a tactile dot on the left unit.

Left unit3.

Slider

Slide to adjust the length of the headband.

Headband5.

(right) mark6.

Right unit7.

(power) button8.

Indicator (red/blue)

Lights up in red while charging.

Lights up in red or blue to indicate the power or communication status of the headset.

C (custom) button

Operates when using the voice assist function, etc.

10.

N-Mark11.

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