Sony WH-CH500 Referenzhandbuch

Help Guide

Wireless Stereo Headset

WH-CH500

Use this manual if you encounter any problems, or have any questions.

Getting started

What you can do with the Bluetooth function

About voice guidance

Supplied accessories

Checking the package contents

Parts and controls

Location and function of parts

About the indicator

Power/Charging

Charging the headset

Available operating time

Checking the remaining battery charge

System requirements for battery charge using USB

Turning on the headset
Turning off the headset
Making connections
How to make a wireless connection to Bluetooth devices
One-touch connection (NFC) compatible Android devices
One-touch connection (NFC) with a smartphone (Android 4.1 or later)
Disconnecting the smartphone by one touch (NFC)
Switching the device by one touch (NFC)
Android devices not compatible with one-touch connection (NFC)
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Other Bluetooth devices
Pairing and connecting with other Bluetooth devices
Connecting to a paired Bluetooth device
Disconnecting Bluetooth connection (after use)
Listening to music
Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
2

Supported codecs
Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
Using the voice assist function
Using the voice assist function (Google App)
Using the voice assist function (Siri)
Important information
Precautions
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does nor work
3

Unable to make a Bluetooth connection

Distorted sound

The Bluetooth wireless communication range is short, or the sound skips.

The headset does not operate properly

Cannot hear a person on a call.

Low voice from callers

Resetting or initializing the headset

Resetting the headset

Initializing the headset to restore factory settings

Help Guide

Wireless Stereo Headset

WH-CH500

What you can do with the Bluetooth function

The headset uses BLUETOOTH ® wireless technology, allowing you to listen to music or make phone calls wirelessly.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive a call hands-free, while leaving your smartphone or mobile phone in your bag or pocket.

Help Guide

Wireless Stereo Headset

WH-CH500

About voice guidance

You will hear voice guidance in the following situations via the headset.

When powering on: “Power on”

When powering off: “Power off”

When entering pairing mode: “BLUETOOTH pairing”

When establishing a Bluetooth connection: “BLUETOOTH connected”

When disconnecting a Bluetooth connection: “BLUETOOTH disconnected”

When the remaining battery charge is low when you turn on the headset: “Battery level low”

When automatically turning off due to low battery: “Please recharge headset”

Help Guide

Wireless Stereo Headset

WH-CH500

Checking the package contents

After opening the package, check that all items in the list are included in the package. If items are missing, contact your

dealer.

Numbers in ( ) indicate the item amount.

Wireless Stereo Headset (1)

Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1)

Reference Guide (1)

Operating Instructions (1)

Related Topic

About the indicator

Checking the remaining battery charge

headset.

Microphone

Picks up the sound of your voice when talking on the phone.

13.

Indicator (blue/red)

Lights up in red while charging.

Lights up in red or blue to indicate the power or communication status of the headset.

14.

Help Guide

Wireless Stereo Headset

WH-CH500

About the indicator

You can check various statuses of the headset by the indicators.

: Turns on in blue / : Turns on in red / - : Turns off

Turning on

- (flashes two times)

Turning off

(lights for about two seconds)

Bluetooth status indication

Pairing mode

Not connected

- - - - - - (about one-second intervals)

Connection process completed

(flashes quickly for about five seconds)

Connected

- - - (about five-second interval) - - -

Incoming call

Remaining battery charge indication

High

- - - -

Medium

- -

Low (needs to charge)

For details, refer to “Checking the remaining battery charge.”

Charging

While charging

Other

Initialization completed

For details, refer to “Initializing the headset to restore factory settings.”

Hint

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