Sony VAIO PCG-F370 Referenzhandbuch

VAIO®Notebook Computer

Troubleshooting Help

PCG-F370/PCG-F390

This document describes how to solve common problems you may

encounter when using your computer. Many problems have simple

solutions, so try these suggestions before you call Sony Customer

Support.

My computer or software programs locks up

❑Close the application that is currently locked up by pressing ALT+F4.

❑If you cannot restart as described in the preceding step, you can

restart the computer by pressing Ctrl+Alt+Delete or by pressing the

power switch for more than four seconds.

❑Contact the software publisher or designated provider for technical

support. See the phone numbers on the next page.

When you reconnect devices be sure to turn off the computer as described in Shutting

Down Your Computer in the VAIO®Notebook Computer User Guide. Turning off the

computer using other methods may result in data loss.

!Pressin

Ctrl+Alt+Delete ma

result in the loss of chan

made to files that are currentl

open.

VAIO® Notebook Computer Troubleshooting Help

My computer does not start

❑Check that the computer is plugged into a power source and that it is

turned on. Check that the power indicator on the front panel of the

computer indicates that the power is on.

❑Check that the battery packs are inserted properly and that they are

charged.

❑Make sure there is no diskette in the floppy disk drive.

❑Confirm that the power cord and all cables are connected firmly, as

described in the VA I O ®Notebook Computer User Guide.

❑If you plugged the computer into a power strip or UPS, make sure the

power strip or UPS is turned on and working.

❑If you are using an external display, check that it is plugged into a

power source and turned on. Check that the brightness and contrast

controls are adjusted correctly. See the manual that came with your

display for details.

❑Moisture condensation may have occurred. Do not use the computer

for at least one hour and then turn on the computer.

Adobe Systems

Incorporated 206-628-5737, M-F, 6 AM-5 PM PT

America Online 800-827-3338, 7 days a week, 6 AM - 2 PM ET

AT&T 800-400-1447, 7 days a week, 24 hours a day

CompuServe Interactive,

Incorporated 800-848-8990, M-F, 8 AM - 1 AM ET,

S-S 10 AM - 10 PM ET

McAfee, Inc. 408-988-3832, M-F, 9 AM - 5 PM CT

EarthLink Network, Inc. 800-395-8410, 7 days a week, 24 hours a day

Encompass, Inc. 800-927-3000, 7 days a week, 24 hours a day

Prodigy Communications

Corporation 800-PRODIGY, 7 AM - 3 AM ET

Intuit Inc. 900-555-4688, 7 days a week, 24 hours a day

Symantec Corporation 800-798-0850

PCG-F370/PCG-F390 3

❑When the internal backup battery is low on power, it may not be able

to start your system properly. The message “Press <F1> to resume,

<F2> to setup” would appear at the bottom of the display. Should this

happen:

1Press F2. The BIOS Setup menu appears.

2Set the date (month/day/year). Press Enter to move to the next

item. To enter 01/31/1999, for example, type 1, press Enter, type

31, press Enter, type 1999, then press Enter.

3Press

to select System Time, then set the time (hour: minute:

second). Press Enter to move to the next item.

4Press Îto select Exit, then press

to select Get Default Values.

The message “Load default configuration now?” appears.

5Check that Yes is selected, and press the Enter key. If No is selected,

press Íto select Yes.

6Select Exit (Save Changes), then press the Enter key. The message

“Save Configuration changes and exit now?” appears.

7Check that Yes is selected, then press the Enter key. The computer

restarts.

When I turn on my computer, the message Operating system not found

appears and Windows does not start

❑Check the floppy disk drive to see if a non-bootable diskette is in the

drive.

❑If a non-bootable diskette is in the drive, turn off the computer,

remove the diskette, and then turn on the computer again. Confirm

that Windows starts properly. If Windows still does not start, follow

the procedure below to initialize the BIOS.

❑If the floppy disk drive is empty, follow the steps below to initialize

the BIOS:

1Remove any peripheral devices connected to the computer.

2Turn the computer off and then turn it on again.

3Turn on the computer and press the F2 key when the Sony logo

appears. The BIOS setup menu screen appears.

4Press the arrow keys to select the Exit menu.

VAIO® Notebook Computer Troubleshooting Help

5Press the arrow keys to select Get Default Values and then press the

Enter key. The message “Load default configuration now?”

appears.

6Check that Yes is selected, then press the Enter key.

7Press the arrow keys to select Exit (Save Changes) and then press

the Enter key. The message “Save configuration changes and exit

now?” appears.

8Check that Yes is selected, then press the Enter key. The computer

restarts.

If your computer still displays the message “Operating system not

found” and Windows does not start, contact Sony Customer Support.

My LCD does not display anything

❑Check that the computer is plugged into a power source and that it is

turned on. Check that the power indicator on the front panel of the

computer is on.

❑Check that the battery packs are inserted properly and that they are

charged.

❑The computer may be in LCD (Video) Standby mode. Press any key

to activate the display.

The screen image on my external display is not centered or sized properly

Use the controls on your external display to adjust the image. See the

manual supplied with your display for more information.

My computer locks up

❑Try restarting the computer. On the Windows taskbar, click the Start

button, click Shut Down, and then click Restart the computer.

❑If you cannot restart as described in the preceding step, you can

restart the computer by pressing Ctrl+Alt+Delete.

❑If the previous step does not work, press the power button and hold it

for at least four seconds. This turns off the power.

❑If your computer locks up while playing a DVD-ROM/CD-ROM,

stop the DVD-ROM/CD-ROM, and restart the computer by pressing

Ctrl+Alt+Delete.

✍Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.

PCG-F370/PCG-F390 5

My software program locks up or crashes

Contact the software publisher or designated provider for technical

support. See either the printed or the online version of Read Me First for a

complete list of phone numbers.

My DVD-ROM drive tray does not open

❑Make sure the computer is turned on.

❑Press the Eject button on the DVD-ROM drive.

❑If the Eject button does not work, you can open the tray by inserting a

sharp, pointed object into the hole to the right of the Eject button.

I cannot play a CD-ROM

❑Make sure the label of the CD-ROM is facing up.

❑If the CD-ROM requires software, make sure the software is installed

according to the program’s instructions.

❑Moisture condensation may have occurred. Leave the computer for at

least 1 hour while the computer is turned on.

❑Clean the CD-ROM.

❑Check the speaker volume.

I cannot play a DVD-ROM

❑If a region code warning appears when you are using the DVD

player, it could be that the DVD-ROM you are trying to play is

incompatible with the DVD-ROM drive in your notebook computer.

The region code is listed on the disc’s packaging.

❑If you hear audio but cannot see video, your computer’s video

resolution may be set too high. For best results, change the Windows

Control Panel/Display/Settings to 800 x 600 using 256 colors.

❑If you see video but cannot hear audio, check all of the following:

Make sure your DVD player’s mute setting is off. Check the master

volume setting in the audio Mixer. If you have connected speakers

externally, check the volume settings in your computer speakers and

check the connections between your speakers and the computer.

Check the Windows Control Panel/System/Device Manager to see

that the drivers are installed properly.

❑A dirty or damaged disc may cause the computer to “hang” while it

tries to read the disc. If necessary, reboot the computer, remove the

disc, and then check that it is not dirty or damaged.

VAIO® Notebook Computer Troubleshooting Help

When I click an application icon a message appears, such as You must insert

the application CD into your CD-ROM drive, and the software does not start

❑Some titles require specific files that are located on the application’s

CD-ROM. Insert the disc and try starting the program again.

❑Make sure you place the disc in the tray with the label side facing up.

My floppy disk drive cannot write to a diskette

❑If the diskette is write-protected, disable the write-protect feature or

use a diskette that is not write-protected.

❑Check that the diskette is properly inserted into the floppy disk drive.

My speakers have no sound

❑If the built-in speakers are turned off, press Fn+F3 to turn on the

speakers.

❑If the speaker volume is turned to the minimum, press Fn+F4, and

then press or ➜to increase the volume.

❑If your computer is powered by batteries, check that the battery packs

are inserted properly and that they are charged.

❑If you are using an application that has its own volume control, check

that the volume is turned up.

❑Check the volume controls in Windows 98.

❑If you connect external speakers, check that the speakers are properly

connected and the volume is turned up. If the speakers have a mute

button, make sure it is off. If the speakers are powered by batteries,

check that the batteries are inserted properly and that they are

charged.

❑If you have connected an audio cable to the Headphone connector,

disconnect the cable.

My modem does not work

❑Check that the phone line is plugged into the line jack. See the VA I O ®

Notebook Computer User Guide for details.

❑Check that the phone line is working. You can check the line by

plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialing is correct.

❑Check that the software you are using is compatible with the

notebook computer modem. (All preinstalled programs are

compatible.) Call the software publisher or Sony Customer Support.

➜

PCG-F370/PCG-F390 7

My modem connection is slow

The computer’s modem uses V.90 technology. Many factors influence

modem connection speed, including telephone line noise or compatibility

with telephone equipment (such as fax machines or other modems). If

you think your modem is not connecting properly to other PC-based

modems, fax machines, or your Internet Service Provider, check the

following:

❑Have your phone company check that your phone line is free from

any line noise.

❑If your problem is fax-related, check that there are no problems with

the fax machine you are calling and that it is compatible with fax

modems.

❑If you are having a problem connecting with your Internet Service

Provider (ISP), check that the ISP is not experiencing technical

problems.

❑If you have a second phone line available, try connecting the modem

to that line.

My microphone does not work

If you are using an external microphone, check that the microphone is

plugged into the Microphone connector. See the VA I O ®Notebook Computer

User Guide for details.

My mouse does not work

❑If you are using an external mouse, check that the mouse is plugged

into the mouse connector. See the VA I O ®Notebook Computer User

Guide for details.

❑If you connected an external mouse while your computer is on, you

must restart your computer.

❑If you are using an optional Sony USB mouse PCGA-UMS1, check

that the mouse is plugged into the USB connector.

My touchpad does not work

You may have disabled the touchpad while no mouse was connected to

the computer. If so, you must restart the computer to make the touchpad

work again.

VAIO® Notebook Computer Troubleshooting Help

I cannot use DV devices. The message DV equipment seems to be

disconnected or turned off appears.

❑Check that the DV device is turned on and that the cables are

properly connected.

❑If you are using multiple i.LINK®devices, the combination of the

connected devices may cause unstable operation. In this case, turn off

the power to all connected devices and disconnect unused devices.

Check the connection, then turn on the power again.

My touchpad interprets a single tap as a double-click

Click the Mouse icon in the Control Panel and then change the button

assignments in the Mouse Properties dialog box. One of the buttons is

assigned to the double-click action.

My computer does not shut down

It is best to shut down your computer using the Shut Down command on

the Windows 98 Start menu. Using other methods, including those listed

here, may result in loss of unsaved data. If the Shut Down command does

not work properly, follow these steps:

❑Restart the computer by pressing Ctrl+Alt+Delete. If this does not

work, press the power button and hold it for at least four seconds to

turn off the power.

❑Unplug the computer from the AC adapter and remove the battery

pack from your computer.

My PC card is not working

❑Make sure the PC card is compatible with Windows 98.

❑Use the Sony Notebook Setup utility to disable devices you are not

currently using.

The sound of my computers fan is too loud

Use the PowerPanel utility to change the Thermal Control Strategy

setting to Quiet. This setting slows down the CPU fan speed. See the

PowerPanel Help for more information.

PCG-F370/PCG-F390 9

I cannot print

❑The default setting for the printer port mode is correct for most

printers. If you cannot print, try changing the printer port mode. In

Sony Notebook Setup, select the Printer tab. If the printer port mode

is set to ECP, change it to bidirectional. If the printer port mode is set

to bidirectional, change it to ECP. See “Displaying the Sony Notebook

Setup Screen” in the online document Customizing Your VAIO®

Notebook Computer for details on using Sony Notebook Setup.

❑Your connected printer may not function after the computer resumes

from a power-saving mode. When this occurs, follow the procedures

below to reset the printer connection:

1Right-click the My Computer icon on the desktop, and then select

Properties.

2Click the Device Manager tab.

3Select Refresh, and then click OK. The printer should now function

properly.

Power Management

The operating system may become unstable if a lower power state such as

system hibernation is initiated and then changed before the operating

system completely enters the lower power state. To restore the computer

to its normal operating stability, close all open applications, press the

power button, and hold it for four seconds or more to completely shut

down the computer.

trademarks of Sony. All other trademarks are trademarks or registered trademarks of their

respective owners.

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