Sylantro 24-Port Bedienungsanleitung

Sylantro Systems Corp.

910 E. Hamilton Ave.

Campbell, CA 95008

USA

Tel: 1 408 626 2300

Fax: 1 408 626 2301

www.sylantro.com

035-0001-003

Sylantro 24-Port

Adapter Installation

Guide

Version 2.0

June 22, 2001

This product and related documentation are protected by copyright and distributed under licenses restricting its use, copying, distribution, and

decompilation. No part of this product or related documentation may be reproduced in any form by any means without prior written authorization

by Sylantro Systems and its licensors, if any.

Portions of this product may include the following products and licenses:

EMANATE subagent, master agent binary, and Lite for VxWorks are licensed from SNMP Research International, Inc.

Golden Gateway Voice/Fax over IP DSP software is licensed from Telogy Networks, Inc.

LDAP Directory Server is licensed from Netscape Communications Corporation.

TimesTen Database is licensed from TimesTen Performance Software, Inc.

VisiBroker for Java is licensed from Insprise Corporation.

VxWorks, TrueFFS for Tornado, Tornado BSO, Stethescope, Windpower Tools, Tornado Object Manager, MIBWay and WebControl are licensed

from Wind River Systems Corporation.

XML4C is licensed from International Business Machines Corporation.

Enhydra open source software is supported by Lutris Technologies Inc.

RESTRICTED RIGHTS LEGEND: Use, duplication, or disclosure by the U.S. Government is subject to the restrictions set forth in subparagraph

(c)(1) of the Commercial Computer Software—Restricted Rights clause of FAR52.227–19 or subparagraph (c)(1)(a) of the Rights in Technical

Data and Computer Software clause of DFARS 52.227–7013, and any successor rules or regulations, whichever is applicable.

The product described in this guide may be protected by one or more U.S. patents, foreign patents, or pending applications.

Trademarks

The Sylantro logo, Sylantro Communications Suite, Sylantro Communications System, PowerAgent, c-Business, ComCierge, ComTraveler,

ComMerchant, and ComRIO are trademarks of Sylantro Systems, Inc. in the U.S. and certain other countries.

Adaptive Communication Environment (ACE ORB) and TAO are registered trademarks of Washington University.

Java is a trademark or registered trademark of Sun Microsystems, Inc. in the US and other countries.

Microsoft is a registered trademark of Microsoft Corporation.

Netscape is a registered trademark of Netscape Communications Corporation.

RapidControl for Web and MIBway are trademarks of Rapid Logic.

XML Parser for C++ and XML4C are trademarks of International Business Machines Corporation.

Enhydra is a trademark of Lutris Technologies Inc.

TREX is a trademark of Thai Open Source Software Center, Ltd.

All other trademarks are the property of their respective owners.

Documentation Team

Writers: Diana Goble and Sabine Cianciolo

Art designer: David Lehmann

FCC Statements

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE

WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE

ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED. USERS MUST TAKE FULL

RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.

THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THIS

DOCUMENT AND THE SALES AGREEMENT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE

TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR SYLANTRO SYSTEMS REPRESENTATIVE

FOR A COPY.

The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a

Class A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful

interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency

energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful interference, in which case users will be required to correct the

interference at their own expense.

Canadian Compliance

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numerique de la classe A est conforme a la norme NMB-003 du

Canada.

Warranty Statements

NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF SYLANTRO SYSTEMS

ARE PROVIDED “AS IS” WITH ALL FAULTS. SYLANTRO SYSTEMS AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL

WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR

A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE

PRACTICE.

IN NO EVENT SHALL SYLANTRO SYSTEMS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL,

OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING

OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF SYLANTRO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

In addition, the software and information contained herein are licensed only pursuant to a license agreement that contains restrictions on use and

disclosure (which may incorporate by reference certain limitations and notices imposed by third parties).

Sylantro 24-Port Adapter Installation Guide v

Contents

About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Chapter 1 Introduction to the Sylantro Communications System. . . . . . . . . . . . . . .1-1

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Understanding the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Physical Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-6

Understanding the LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Adapter Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8

Chapter 2 Preparing for the 24-Port Adapter Installation. . . . . . . . . . . . . . . . . . . . . .2-1

Overview of the Installation Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Preinstallation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Site Power Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Cabling Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Safety Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Tools and Equipment Needed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Unpacking the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6

Chapter 3 Installing the 24-Port Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Mounting the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Connecting the Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Connecting the Telephone Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Configuring the Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Using a Telephone to Configure an Adapter. . . . . . . . . . . . . . . . . . . . .3-10

Using the Serial Port to Configure an Adapter . . . . . . . . . . . . . . . . . . .3-12

Making the Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Completing the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Assigning Extensions to Phones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Contents

vi Sylantro 24-Port Adapter Installation Guide

Chapter 4 Verifying and Troubleshooting the 24-Port Adapter Installation. . . . . . .4-1

Verifying Adapter Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

General Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Diagnosing Electrical Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Diagnosing Signal Ethernet Input/Output Problems . . . . . . . . . . . . . . .4-3

Diagnosing Telephone Line Problems . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

Appendix A 24-Port Adapter Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

Sylantro 24-Port Adapter Installation Guide vii

Preface

About This Guide

This guide describes how to install and configure the Sylantro 24-port adapter. The

adapters are an integral part of the Sylantro Communications System™, which lets

application service providers offer traditional and value-added voice capabilities to

small and medium-sized businesses.

Audience

This guide should be used by the service provider (SP) technician or end-user

technician responsible for installing telephone and data equipment at the customer

site. This guide assumes that the reader understands how to make basic telephone

and network connections within a wiring closet.

Contents

This guide is organized as follows:

Chapter 1, “Introduction to the Sylantro Communications System”

This chapter describes the features and benefits of the Sylantro Communications

System, the Sylantro Communications Suite™, and the Sylantro 24-port adapter.

Chapter 2, “Preparing for the 24-Port Adapter Installation”

This chapter describes the tasks you must perform before installinga 24-port adapter

at a customer site.

Chapter 3, “Installing the 24-Port Adapter”

This chapter describes how to install the 24-port adapter.

Preface

viii Sylantro 24-Port Adapter Installation Guide

Chapter 4, “Verifying and Troubleshooting the 24-Port Adapter Installation”

This chapter describes how to verify the installation and perform troubleshooting

tasks.

Appendix A, “24-Port Adapter Specifications”

This appendix describes all of the specifications of the adapter.

Related Documentation

For more information about using Sylantro products, refer to one or more of the

following publications:

■Sylantro Communications Portal User’s Guide

Provides instructions about how to use the Communications Portal to configure

and manage your personal communications features.

■Sylantro Management Portal User’s Guide

Provides instructions about how to use the Management Portal to configure and

manage the communications features of an entire company.

■Sylantro System Administrator’s Guide

Provides instructions for administering the Sylantro Communications System

within the carrier network.

■Release Notes for Sylantro Communications System

Provides up-to-date information about the current version of the system,

adapter information may also be included.

Conventions

Table 1 lists the typographical conventions used throughout this guide.

Table 1 Typographical Conventions

Convention Meaning Example

boldface Names of items or buttons displayed in

the user interface or the telephone.

Commands that must be entered.

Click the Incoming Calls tab. Click Submit.

Sylantro 24-Port Adapter Installation Guide ix

Preface

A note uses the following convention:

A caution uses the following convention:

A warning uses the following convention:

A tip uses the following convention:

Italics Names of guides, directories, files, or

URLs. Variables for which you must

substitute another value.

The address of the Sylantro home page is

http://www.sylantro.com.http://sylantroserver,

where sylantroserver is the name of the

Sylantro Communications System you want

to access.

Click Click the left button on your mouse once. To view your current telephone configuration,

click Configuration.

Note: Means that the reader should take note. Notes contain helpful

suggestions or references to material not covered in the publication.

Caution: Means that the reader should be careful. In this situation, you

might do something that could result in equipment damage or loss of data.

Warning: This warning symbol means danger. You are in a situation that

could cause bodily injury. Before you work on any equipment, be aware of

the hazards involved with electrical circuitry and be familiar with standard

practices for preventing accidents.

Tip: Provides information that can be helpful to the user. Tips contain

special information that can save the user time or make the product easier

to use.

Table 1 Typographical Conventions

Convention Meaning Example

Preface

xSylantro 24-Port Adapter Installation Guide

Contacting Technical Support

Sylantro Systems provides technical support to its distributors, resellers, and

service-contracted customers via voice, FAX, and electronic mail. If you have

purchased your Sylantro product from a distributor or authorized reseller, contact

the technical support staff of that distributor or reseller for assistance with

installation, configuration, troubleshooting, or integration issues.

Technical support is available Monday through Friday 6am-6pm Pacific Time

(GMT-8).

To contact Sylantro Systems technical support:

■By voice, dial 1 888 791 4483 within the USA or +1 408 626 2374 outside the

USA.

■By FAX, dial +1 408 626 2301.

■By electronic mail, send mail to support@sylantro.com.

■Through the World Wide Web at http://www.sylantro.com.

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