Symantec ALTIRIS DEPLOYMENT SOLUTION 7.1

Altiris™Deployment Solution

from Symantec User Guide

Version 7.1

Altiris™Deployment Solution for Clients from Symantec

User Guide

The software described in this book is furnished under a license agreement and may be used

only in accordance with the terms of the agreement.

Documentation version 7.1

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Symantec Corporation

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Technical Support

Symantec Technical Support maintains support centers globally. Technical

Support’s primary role is to respond to specific queries about product features

and functionality. The Technical Support group also creates content for our online

Knowledge Base. The Technical Support group works collaboratively with the

other functional areas within Symantec to answer your questions in a timely

fashion. For example, the Technical Support group works with Product Engineering

and Symantec Security Response to provide alerting services and virus definition

updates.

Symantec’s maintenance offerings include the following:

■A range of support options that give you the flexibility to select the right

amount of service for any size organization

■Telephone and Web-based support that provides rapid response and

up-to-the-minute information

■Upgrade assurance that delivers automatic software upgrade protection

■Global support that is available 24 hours a day, 7 days a week

■Advanced features, including Account Management Services

For information about Symantec’s Maintenance Programs, you can visit our Web

site at the following URL:

www.symantec.com/techsupp/

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/techsupp/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be

at the computer on which the problem occurred, in case it is necessary to replicate

the problem.

When you contact Technical Support, please have the following information

available:

■Product release level

■Hardware information

■Available memory, disk space, and NIC information

■Operating system

■Version and patch level

■Network topology

■Router, gateway, and IP address information

■Problem description:

■Error messages and log files

■Troubleshooting that was performed before contacting Symantec

■Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/techsupp/

Customer service

Customer service information is available at the following URL:

www.symantec.com/techsupp/

Customer Service is available to assist with the following types of issues:

■Questions regarding product licensing or serialization

■Product registration updates, such as address or name changes

■General product information (features, language availability, local dealers)

■Latest information about product updates and upgrades

■Information about upgrade assurance and maintenance contracts

■Information about the Symantec Buying Programs

■Advice about Symantec's technical support options

■Nontechnical presales questions

■Issues that are related to CD-ROMs or manuals

Maintenance agreement resources

If you want to contact Symantec regarding an existing maintenance agreement,

please contact the maintenance agreement administration team for your region

as follows:

[email protected]Asia-Pacific and Japan

[email protected]Europe, Middle-East, and Africa

[email protected]North America and Latin America

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and

global insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

These solutions provide early warning of cyber attacks, comprehensive threat

analysis, and countermeasures to prevent attacks before they occur.

Symantec Early Warning Solutions

These services remove the burden of managing and monitoring security devices

and events, ensuring rapid response to real threats.

Managed Security Services

Symantec Consulting Services provide on-site technical expertise from

Symantec and its trusted partners. Symantec Consulting Services offer a variety

of prepackaged and customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each is focused on

establishing and maintaining the integrity and availability of your IT resources.

Consulting Services

Educational Services provide a full array of technical training, security

education, security certification, and awareness communication programs.

Educational Services

To access more information about Enterprise services, please visit our Web site

at the following URL:

www.symantec.com

Select your country or language from the site index.

Technical Support ............................................................................................... 4

Chapter 1 Introducing Deployment Solution .................................... 11

About Deployment Solution ........................................................... 11

Components of Deployment Solution ............................................... 12

Chapter 2 Getting started with Deployment Solution .................... 13

Using Deployment Solution ........................................................... 13

About the Deployment Portal ......................................................... 16

Using Deployment Solution for the first time .................................... 18

Installing the Deployment plug-in ................................................... 19

About Deployment Solution policies ................................................ 20

Uninstalling the Deployment plug-in ............................................... 22

Upgrading the Deployment plug-in ................................................. 23

About Deployment site server components ....................................... 24

About PXE .................................................................................. 24

Installing Deployment site server components .................................. 25

Chapter 3 Configuring Deployment Solution settings .................... 29

Configuring deployment and migration settings ................................ 29

About Sysprep imaging ................................................................. 32

Adding an OS license .................................................................... 33

Creating a PXE preboot image ......................................................... 33

Adding a driver for a preboot configuration ...................................... 34

About automation folders .............................................................. 35

About configuring a PXE server ...................................................... 36

About initial deployment ............................................................... 36

Configuring the initial deployment settings ...................................... 36

Chapter 4 Running tasks and jobs ...................................................... 39

About deployment tasks and jobs .................................................... 39

Creating a deployment task ............................................................ 42

Changing network settings ............................................................ 43

Combining tasks into a job ............................................................. 44

Contents

Scheduling a deployment task ........................................................ 44

Checking the state of a task ............................................................ 45

Starting computers in different modes ............................................. 46

Assigning jobs to an unmanaged computer ....................................... 46

Copy File options ......................................................................... 47

About wiping a disk ...................................................................... 48

Partition Disk options ................................................................... 49

About iLO power management ........................................................ 50

Chapter 5 Imaging computers ............................................................. 51

About images .............................................................................. 52

Deployment image types ............................................................... 52

About image resources .................................................................. 53

About disk image packages ............................................................ 53

Deleting an image package ............................................................. 54

Deleting an image resource or personality resource ............................ 55

Creating and deploying an image .................................................... 55

About preparing to capture a disk image .......................................... 57

Prepare for Image Capture options .................................................. 57

About deploying images to multiple computers ................................. 58

About creating an image ................................................................ 59

Create Image options .................................................................... 59

Advanced Create Image options ...................................................... 60

About deploying an image ............................................................. 61

Deploy Image options ................................................................... 62

Advanced Deploy Image options ..................................................... 63

Restoring a backup image .............................................................. 63

Deploying new computers .............................................................. 64

Adding new system configuration settings ........................................ 65

System configuration editor settings ............................................... 66

Error 10010 ................................................................................ 67

Chapter 6 Performing scripted OS installations .............................. 69

About scripted OS installations ....................................................... 69

OS Files options ........................................................................... 70

Sample scripted OS job .................................................................. 70

About Windows scripted OS installations ......................................... 71

Install Windows OS options ........................................................... 71

Contents8

Chapter 7 Migrating personality settings ......................................... 73

About PC Transplant .................................................................... 73

About personality templates .......................................................... 74

About migration settings ............................................................... 76

Capturing user settings ................................................................. 76

Capture options ........................................................................... 77

Distributing user settings .............................................................. 78

Deploy options ............................................................................ 79

Appendix A Example log files ................................................................. 81

rd2D7C26.txt ............................................................................... 81

ClientImaging_Task.txt ................................................................. 82

Index .................................................................................................................... 85

9Contents

Contents10

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