Symantec SOFTWARE MANAGER 7.0 SP2 - REFERENCE FOR WISE INSTALLATION STUDIO... Bedienungsanleitung

Software Manager Reference

Software Manager Reference 2

Software Manager

The software described in this book is furnished under a license agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 7.0 SP2

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Software Manager Reference 3

Technical Support

Symantec Technical Support maintains support centers globally. Technical Support’s

primary role is to respond to specific queries about product features and functionality.

The Technical Support group also creates content for our online Knowledge Base. The

Technical Support group works collaboratively with the other functional areas within

Symantec to answer your questions in a timely fashion. For example, the Technical

Support group works with Product Engineering and Symantec Security Response to

provide alerting services and virus definition updates.

Symantec’s maintenance offerings include the following:

zA range of support options that give you the flexibility to select the right amount of

service for any size organization

zTelephone and/or web-based support that provides rapid response and up-to-the-

minute information

zUpgrade assurance that delivers software upgrades

zGlobal support purchased on a regional business hours or 24 hours a day, 7 days a

week basis

zPremium service offerings that include Account Management Services

For information about Symantec’s support offerings, you can visit our web site at the

following URL:

www.symantec.com/business/support/

All support services will be delivered in accordance with your support agreement and the

then-current enterprise technical support policy.

Contacting Technical Support

Customers with a current maintenance agreement may access Technical Support

information at the following URL:

www.symantec.com/business/support/

Before contacting Technical Support, make sure you have satisfied the system

requirements that are listed in your product documentation. Also, you should be at the

computer on which the problem occurred, in case it is necessary to replicate the

problem.

When you contact Technical Support, please have the following information available:

zProduct release level

zHardware information

zAvailable memory, disk space, and NIC information

zOperating system

zVersion and patch level

zNetwork topology

zRouter, gateway, and IP address information

zProblem description:

Error messages and log files

Software Manager Reference 4

Troubleshooting that was performed before contacting Symantec

Recent software configuration changes and network changes

Licensing and registration

If your Symantec product requires registration or a license key, access our technical

support Web page at the following URL:

www.symantec.com/business/support/

Customer service

Customer service information is available at the following URL:

www.symantec.com/business/support/

Customer Service is available to assist with non-technical questions, such as the

following types of issues:

zQuestions regarding product licensing or serialization

zProduct registration updates, such as address or name changes

zGeneral product information (features, language availability, local dealers)

zLatest information about product updates and upgrades

zInformation about upgrade assurance and maintenance contracts

zInformation about the Symantec Buying Programs

zAdvice about Symantec’s technical support options

zNontechnical presales questions

zIssues that are related to CD-ROMs or manuals

Support agreement resources

If you want to contact Symantec regarding an existing support agreement, please

contact the support agreement administration team for your region as follows:

Additional enterprise services

Symantec offers a comprehensive set of services that allow you to maximize your

investment in Symantec products and to develop your knowledge, expertise, and global

insight, which enable you to manage your business risks proactively.

Enterprise services that are available include the following:

Asia-Pacific and Japan [email protected]

Europe, Middle-East, and Africa [email protected]

North America and Latin America [email protected]

Software Manager Reference 5

To access more information about Enterprise services, please visit our Web site at the

following URL:

www.symantec.com/business/services/

Select your country or language from the site index.

Managed Services Managed services remove the burden of managing and

monitoring security devices and events, ensuring rapid response

to real threats.

Consulting

Services Symantec Consulting Services provide on-site technical

expertise from Symantec and its trusted partners. Symantec

Consulting Services offer a variety of prepackaged and

customizable options that include assessment, design,

implementation, monitoring, and management capabilities. Each

is focused on establishing and maintaining the integrity and

availability of your IT resources.

Educational

Services Educational Services provide a full array of technical training,

security education, security certification, and awareness

communication programs.

Software Manager Reference 6

Contents

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Chapter 1: Introduction to Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

About Software Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Packages in Software Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Package Management with Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Starting Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About the Software Manager Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Customizing the Software Manager Workspace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Refreshing the Software Manager Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Icons in Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Resource Icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Relationship Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

About the Wise Software Repository . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

About the Software Manager Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How Source Files Are Indexed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Sharing the Software Manager Database With Wise Package Studio . . . . . . . . . . . . . . . . . . . . 16

About Applications and Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

About Package Meta Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Defining Custom Meta Data Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Defining a Custom Meta Data Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Product Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Chapter 2: Importing Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

About Importing Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

How to Get Packages Into the Software Manager Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

About Formatted Text Strings in Registry Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Package Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Import Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

About Patch and Transform Import. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Importing From the Share Point Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

About .QUE Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Importing a Windows Installer File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Importing a Merge Module File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Importing a Transform File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Importing a Windows Installer Patch File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Importing Multiple Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 3: Managing Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

About Managing Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Package Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Creating Package Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Selecting Superseding Packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Adding Applications and Packages to Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Editing Package Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing and Editing Package Attributes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Viewing Resource Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Software Manager Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Software Manager Reference 7

Generating a Software Manager Report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Using the Report Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Moving a Package to Another Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Deleting a Package. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Changing the Package Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Chapter 4: Software Manager Database Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 51

About Software Manager Database Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Changing the Server Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Deleting a Server Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Restructuring the Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Rebuilding the Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Software Manager Reference 8

Chapter 1

Introduction to Software Manager

This chapter includes the following topics:

zAbout Software Manager on page 8

zStarting Software Manager on page 9

zAbout the Software Manager Window on page 10

zIcons in Software Manager on page 12

zAbout the Wise Software Repository on page 14

zAbout the Software Manager Database on page 15

zAbout Applications and Packages on page 17

zAbout Package Meta Data on page 18

zProduct Documentation on page 21

About Software Manager

Software Manager provides the interface for working with packages in the Software

Manager database, which contains information about all the software packages used by

your organization. Storing all your package information in a central location lets you

better manage packages during their lifecycle stages—from integration, testing, and

deployment through retirement.

Use Software Manager to import and organize packages and their resource information

in the Software Manager database, to obtain information about packages and their

resources, to set the status of packages, and to prepare a package or group of packages

for deployment. Corporate developers can use Software Manager as a centralized point

for managing all resources used by applications that they develop.

Software Manager is a tool in the Professional Edition of Wise Package Studio.

If you have an installation of Wise Installation Studio that is connected to a Wise

Software Repository, Software Manager is also available as a tool in Windows Installer

Editor.

See About the Wise Software Repository on page 14.

Note

Features that are specific to Wise Package Studio are not available when you access

Software Manager from Windows Installer Editor.

Packages in Software Manager

In Software Manager, a package consists of any combination of the following:

zMeta data. This is the is minimum amount of information that constitutes a package.

zThe resources associated with each package’s installation.

Software Manager Reference 9

Introduction to Software Manager

Adding Packages to the Software Manager Database

For packages to be managed, they must be in the Software Manager database. To get

packages into the database, you can do any of the following:

zAdd the package’s meta data in Windows Installer Editor.

zImport the package and its resources in Software Manager.

See How to Get Packages Into the Software Manager Database on page 23 and Package

Import on page 25.

Package Management with Software Manager

Once packages are in the Software Manager database, you can do the following:

Create and Manage Package Groups

A package group consists of a subset of the packages in the Software Manager

database. You can use groups to:

zOrganize your packages.

See Package Groups on page 41.

Edit Package Information

Use Software Manager to maintain the packages in the Software Manager database.

zChange the package status so you can determine whether a package can be

deployed to end users.

zEdit package information. Example: You can rename the application or package, or

change the reference to the source file paths.

zEnter or edit user-defined package meta data.

zDelete a package from the Software Manager database.

See Viewing and Editing Package Attributes on page 45 and Changing the Package

Status on page 49.

View Package Resources

zUse the panes in Software Manager to drill down to the resources (examples: files,

registry keys, merge modules, shortcuts, and so on) that are used by each package.

See About the Software Manager Window on page 10 and Viewing Resource

Properties on page 46.

If an .MSI contains a merge module, the resources that appear under the Merge

Modules folder also appear in the corresponding folders elsewhere in the package.

(Example, if an .MSI contains a merge module that has .DLL files in the system32 folder,

these files will appear in the system32 folder under the package’s Merge Modules folder

and Files/Directories folder.) If a .WSI contains a merge module, the Merge Modules

folder and some of its subfolders appear, but none of the merge module’s resources

appear.

Starting Software Manager

In the Wise editor, select Tools menu > Software Manager. (In Visual Studio: Project

menu > Software Manager.)

Software Manager Reference 10

Introduction to Software Manager

Software Manager opens.

Which Database is Opened?

The first time you start Software Manager, it opens the database that you connected to

during installation. Thereafter, Software Manager opens the database most recently

used.

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