Symantec NORTON INTERNET SECURITY 2004 Bedienungsanleitung

User’s Guide

Norton Internet Security™ User’s

Guide

The software described in this book is furnished under a license

agreement and may be used only in accordance with the terms of the

agreement.

Documentation version 7.0

PN: 10103115

Any technical documentation that is made available by Symantec

Corporation is the copyrighted work of Symantec Corporation and is

owned by Symantec Corporation.

NO WARRANTY. The technical documentation is being delivered to

you AS-IS and Symantec Corporation makes no warranty as to its

accuracy or use. Any use of the technical documentation or the

information contained therein is at the risk of the user. Documentation

may include technical or other inaccuracies or typographical errors.

Symantec reserves the right to make changes without prior notice.

No part of this publication may be copied without the express written

permission of Symantec Corporation, 20330 Stevens Creek Blvd.,

Cupertino, CA 95014.

Standard Template Library

This product utilizes the Standard Template Library, a C++ library of

container classes, algorithms, and iterators.

Permission to use, copy, modify, distribute and sell this software and

its documentation for any purpose is hereby granted without fee,

provided that the above copyright notice appears in all copies and that

both that copyright notice and this permission notice appear in

supporting documentation. Silicon Graphics makes no representations

about the suitability of this software for any purpose. It is provided “as

is” without express or implied warranty.

Permission to use, copy, modify, distribute and sell this software and

its documentation for any purpose is hereby granted without fee,

provided that the above copyright notice appears in all copies and that

both that copyright notice and this permission notice appear in

supporting documentation. Hewlett-Packard Company makes no

representations about the suitability of this software for any purpose.

It is provided “as is” without express or implied warranty.

Trademarks

Symantec, the Symantec logo, Norton Internet Security, Norton

Personal Firewall, LiveUpdate, Norton AntiSpam, and Norton

AntiVirus are U.S. registered trademarks of Symantec Corporation.

Rescue Disk is a trademark of Symantec Corporation.

Microsoft, MS-DOS, MSN, Windows, and the Windows logo are

registered trademarks of Microsoft Corporation. AOL and CompuServe

are registered trademarks of America Online, Inc. Pentium is a

registered trademark of Intel Corporation.

Other product names mentioned in this manual may be trademarks or

registered trademarks of their respective companies and are hereby

acknowledged.

Printed in the United States of America.

10987654321

Symantec License and Warranty

Norton Internet Security™

IMPORTANT: PLEASE READ THE TERMS AND

CONDITIONS OF THIS LICENSE AGREEMENT

CAREFULLY BEFORE USING THE SOFTWARE.

SYMANTEC CORPORATION AND/OR ITS

SUBSIDIARIES (“SYMANTEC”) IS WILLING TO

LICENSE THE SOFTWARE TO YOU AS THE

INDIVIDUAL, THE COMPANY, OR THE LEGAL

ENTITY THAT WILL BE UTILIZING THE

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OR “YOUR”) ONLY ON THE CONDITION THAT

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AND SYMANTEC. BY OPENING THIS

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YOU PAID FOR THE SOFTWARE (LESS

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DATE OF PURCHASE.

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The software and documentation that

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licensors, and is protected by copyright law.

While Symantec continues to own the Software,

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with respect to the use of this Software are as

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You may:

A. use one copy of the Software on a single

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the number of copies of the Software licensed to

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disk of Your computer and retain the original

for archival purposes;

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person or entity, provided that You retain no

copies of the Software and the transferee agrees

to the terms of this license; and

E. use the Software in accordance with any

additional permitted uses set forth, below.

You may not:

A. copy the printed documentation that

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B. sublicense, rent, or lease any portion of the

Software; reverse engineer, decompile,

disassemble, modify, translate, make any

attempt to discover the source code of the

Software, or create derivative works from the

Software;

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management, timesharing, service provider, or

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products, any Symantec software on the media

for which You have not received a permission

in a License Module;

G. use the Software in any manner not

authorized by this license; nor

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contradicts any additional restrictions set forth,

below.

2. Content Updates:

Certain Software utilize content that is updated

from time to time (including but not limited to

the following Software: antivirus software

utilize updated virus definitions; content

filtering software utilize updated URL lists;

some firewall software utilize updated firewall

rules; and vulnerability assessment products

utilize updated vulnerability data; these

updates are collectively referred to as “Content

Updates”). You shall have the right to obtain

Content Updates for any period for which You

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Content Updates that Symantec elects to make

available by separate paid subscription, or for

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designate specified Content Updates as

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term of such maintenance even if Symantec

designates such Content Updates as requiring

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otherwise permit Licensee to obtain and use

Content Updates.

3. Product Installation and

Required Activation:

There are technological measures in this

Software that are designed to prevent

unlicensed or illegal use of the Software. You

agree that Symantec may use these measures

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This Software may contain enforcement

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than a finite number of times for a finite

number of machines. This License and the

Software containing enforcement technology

require activation as further set forth during

installation and in the Documentation. The

Software will only operate for a finite period of

time prior to Software activation by You.

During activation, You will provide Your unique

product key accompanying the Software and PC

configuration in the form of an alphanumeric

code over the Internet to verify the authenticity

of the Software. If You do not complete the

activation within the finite period of time set

forth in the Documentation, or as prompted by

the Software, the Software will cease to function

until activation is complete, which will restore

Software functionality. In the event You are not

able to activate the Software, You may contact

Symantec Customer Support at the URL, or and

telephone number provided by Symantec

during activation, or as may be set forth in the

Documentation.

4. Sixty (60) Day Money Back

Guarantee:

If You are the original licensee of this copy of

the Software and are not completely satisfied

with it for any reason, please contact Symantec

Customer Service for a refund of the money You

paid for the Software (less shipping, handling,

and any applicable taxes) at any time during

the sixty (60) day period following the date of

purchase.

5. Limited Warranty:

Symantec warrants that the media on which the

Software is distributed will be free from defects

for a period of sixty (60) days from the date of

delivery of the Software to You. Your sole

remedy in the event of a breach of this warranty

will be that Symantec will, at its option, replace

any defective media returned to Symantec

within the warranty period or refund the money

You paid for the Software. Symantec does not

warrant that the Software will meet Your

requirements or that operation of the Software

will be uninterrupted or that the Software will

be error-free.

TO THE MAXIMUM EXTENT PERMITTED BY

APPLICABLE LAW, THE ABOVE WARRANTY IS

EXCLUSIVE AND IN LIEU OF ALL OTHER

WARRANTIES, WHETHER EXPRESS OR

IMPLIED, INCLUDING THE IMPLIED

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FITNESS FOR A PARTICULAR PURPOSE, AND

NONINFRINGEMENT OF INTELLECTUAL

PROPERTY RIGHTS. THIS WARRANTY GIVES

YOU SPECIFIC LEGAL RIGHTS. YOU MAY

HAVE OTHER RIGHTS, WHICH VARY FROM

STATE TO STATE AND COUNTRY TO

COUNTRY.

6. Disclaimer of Damages:

SOME STATES AND COUNTRIES, INCLUDING

MEMBER COUNTRIES OF THE EUROPEAN

ECONOMIC AREA, DO NOT ALLOW THE

LIMITATION OR EXCLUSION OF LIABILITY

FOR INCIDENTAL OR CONSEQUENTIAL

DAMAGES, SO THE BELOW LIMITATION OR

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TO THE MAXIMUM EXTENT PERMITTED BY

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WHETHER ANY REMEDY SET FORTH HEREIN

FAILS OF ITS ESSENTIAL PURPOSE, IN NO

EVENT WILL SYMANTEC OR ITS LICENSORS

BE LIABLE TO YOU FOR ANY SPECIAL,

CONSEQUENTIAL, INDIRECT, OR SIMILAR

DAMAGES, INCLUDING ANY LOST PROFITS

OR LOST DATA ARISING OUT OF THE USE OR

INABILITY TO USE THE SOFTWARE EVEN IF

SYMANTEC HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES.

IN NO CASE SHALL SYMANTEC'S OR ITS

LICENSORS' LIABILITY EXCEED THE

PURCHASE PRICE FOR THE SOFTWARE. The

disclaimers and limitations set forth above will

apply regardless of whether You accept the

Software.

7. U.S. Government Restricted

Rights:

RESTRICTED RIGHTS LEGEND. All Symantec

products and documentation are commercial in

nature. The software and software

documentation are “Commercial Items,” as that

term is defined in 48 C.F.R. section 2.101,

consisting of “Commercial Computer Software”

and “Commercial Computer Software

Documentation,” as such terms are defined in

48 C.F.R. section 252.227-7014(a)(5) and 48

C.F.R. section 252.227-7014(a)(1), and used in

48 C.F.R. section 12.212 and 48 C.F.R. section

227.7202, as applicable. Consistent with 48

C.F.R. section 12.212, 48 C.F.R. section

252.227-7015, 48 C.F.R. section 227.7202

through 227.7202-4, 48 C.F.R. section 52.227-

14, and other relevant sections of the Code of

Federal Regulations, as applicable, Symantec's

computer software and computer software

documentation are licensed to United States

Government end users with only those rights as

granted to all other end users, according to the

terms and conditions contained in this license

agreement. Manufacturer is Symantec

Corporation, 20330 Stevens Creek Blvd.,

Cupertino, CA 95014.

8. Export Regulation:

The Software and its related documentation,

including technical data, may not be exported

or re-exported in violation of the U.S. Export

Administration Act, its implementing laws and

regulations, the laws and regulations of other

U.S. agencies, or the export and import laws of

the jurisdiction in which the Software was

obtained. Export to any individual, entity, or

country specifically designated by applicable

law is strictly prohibited.

9. General:

If You are located in North America or Latin

America, this Agreement will be governed by

the laws of the State of California, United States

of America. Otherwise, this Agreement will be

governed by the laws of England and Wales.

This Agreement and any related License

Module is the entire agreement between You

and Symantec relating to the Software and: (i)

supersedes all prior or contemporaneous oral or

written communications, proposals, and

representations with respect to its subject

matter; and (ii) prevails over any conflicting or

additional terms of any quote, order,

acknowledgment, or similar communications

between the parties. This Agreement shall

terminate upon Your breach of any term

contained herein and You shall cease use of and

destroy all copies of the Software. The

disclaimers of warranties and damages and

limitations on liability shall survive

termination. Software and documentation is

delivered Ex Works California, U.S.A. or

Dublin, Ireland respectively (ICC INCOTERMS

2000). This Agreement may only be modified

by a License Module that accompanies this

license or by a written document that has been

signed by both You and Symantec. Should You

have any questions concerning this Agreement,

or if You desire to contact Symantec for any

reason, please write to: (i) Symantec Customer

Service, 555 International Way, Springfield, OR

97477, U.S.A., (ii) Symantec Authorized Service

Center, Postbus 1029, 3600 BA Maarssen, The

Netherlands, or (iii) Symantec Customer

Service, 1 Julius Ave, North Ryde, NSW 2113,

Australia.

This Software utilizes the Standard Template

Library, a C++ library of container classes,

1999. Silicon Graphics Computer Systems, Inc.

Contents

Chapter 1 Responding to emergencies

If your product won’t install ...........................................16

If your computer won’t start ...........................................17

Scan for viruses using the CD ..............................17

Create Emergency Disks .................................................18

If you need to use Emergency Disks ............................19

How to maintain protection ............................................20

Avoid viruses and threats ......................................20

Prepare for emergencies .................................................21

Chapter 2 Feature summary

Activation protects you ....................................................24

When to activate your product .............................24

Locate the product key ...........................................24

Security protection features ...........................................25

Norton AntiSpam features ..............................................27

Virus and threat protection features ............................29

Chapter 3 Installing Norton Internet Security

System requirements .......................................................31

Supported email and instant messenger

programs ..........................................................33

Compatibility with other software and

hardware ..........................................................33

Before installation .............................................................35

Prepare your computer ..........................................36

Install Norton Internet Security ....................................37

Customize your installation ..................................41

If the opening screen does not appear ...............42

Contents8

After installation ................................................................43

Use the Information Wizard .................................43

If you need to uninstall Norton Internet

Security ......................................................................46

Chapter 4 Basics

Check the version number ..............................................49

Start Norton Internet Security .......................................50

Use the Norton Internet Security tray icon ................50

Use Web assistant from the Internet Explorer

toolbar .........................................................................51

Use your email program toolbar ....................................52

Start Norton AntiVirus .....................................................53

Use the Norton AntiVirus icon in the Windows

system tray ................................................................53

Use the Windows Explorer toolbar ...............................53

Activate your product .......................................................55

Respond to Norton Internet Security alerts ................56

Learn more with the Alert Assistant ..................56

Use Web assistant .............................................................57

Check your computer’s vulnerability to attack .........58

Identify the source of Internet traffic ...........................58

Stop all Internet communication ...................................59

Manage how Norton AntiSpam detects spam ...........61

Adjust the email filter .............................................61

Identify authorized senders ..................................62

Identify senders of spam email messages ........63

Teach Norton AntiSpam your email

preferences ......................................................64

Manage advertising filters ..............................................66

Enable or disable Ad Blocking ..............................66

Enable or disable Popup Window

Blocking ............................................................67

Check Norton AntiVirus configuration status ...........68

Check Office Plug-in status ...................................69

Temporarily disable Norton Internet Security ...........70

Contents 9

Create and use Rescue Disks .........................................71

About Rescue Disks ................................................71

Create a Rescue Disk set .......................................71

Test your Rescue Disks ..........................................73

Update your Rescue Disks ....................................74

Rescue Disk options ................................................74

If you need to use Rescue Disks to restore your

system ........................................................................76

For more information .......................................................78

Look up glossary terms ..........................................78

Use online Help ........................................................78

Readme file ................................................................79

Access the User’s Guide PDF ...............................79

Symantec products on the Web ...........................80

Subscribe to the Symantec Security

Response newsletter .....................................82

Chapter 5 Options

Set Norton Internet Security options ...........................84

About General options ............................................85

About LiveUpdate options .....................................85

About Firewall options .........................................85

About Email options ................................................86

Password protect Norton Internet Security

options ........................................................................86

Reset options password .........................................86

Customize Norton AntiVirus ..........................................88

About System options .............................................89

About Internet options ...........................................90

About Other options ................................................90

Set Norton AntiVirus options .........................................92

If you need to restore default Norton

AntiVirus settings ..........................................92

Password protect Norton AntiVirus options ..............93

Chapter 6 Keeping current with LiveUpdate

About program updates ...................................................95

About protection updates ................................................96

Obtain updates using LiveUpdate .................................97

When you should update .................................................97

Contents10

If you can’t use LiveUpdate ............................................98

Set LiveUpdate to Interactive or Express mode ........98

Turn off Express mode ...........................................99

If you run LiveUpdate on an internal network ....... 100

Run LiveUpdate automatically .................................... 101

About your subscription ............................................... 103

Chapter 7 Guarding against intrusion attempts

About the Personal Firewall ........................................ 105

Customize firewall protection ..................................... 106

Change the Security Level .................................. 106

Change individual security settings ................ 106

Allow or block access to your computer ................... 108

Customize firewall rules ............................................... 109

How firewall rules are processed ..................... 109

Create new firewall rules .................................... 110

Manually add a firewall rule .............................. 113

Change an existing firewall rule ...................... 114

Identify computers to Norton Internet Security ..... 115

Specify an individual computer ........................ 115

Specify a range of computers ............................ 116

Specify computers using a network

address ........................................................... 116

About Intrusion Detection ............................................ 117

Customize Intrusion Detection ................................... 118

Turn Intrusion Detection alerts on and off ..... 118

Exclude specific network activity from

being monitored .......................................... 119

Enable or disable AutoBlock .............................. 120

Unblock AutoBlocked computers ..................... 121

Exclude computers from AutoBlock ................ 121

Restrict a blocked computer ..............................122

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