6 TALKSWITCH START GUIDE
STEP 4 — CONFIGURE AN AUTOMATED ATTENDANT
An auto attendant can be set up to answer incoming calls and play a recorded
greeting. For example, an auto attendant greeting can instruct callers to dial their
party’s extension or dial ‘0’ for assistance.
If you do not wish to set up an auto attendant at this time, you can proceed to
the Step 5 — Configure Incoming Telephone Lines.
Set up an auto attendant
1. In the TalkSwitch System Configuration window,
select Call Handling -> Auto Attendant from the
menu at the left of the window.
2. In the main panel of the window, click 1to
configure Auto Attendant 1 (default selection).
Additional auto attendants (up to 9) can be set up
later using the same procedure.
3. From the drop-down lists next to If the caller
selects ‘0’ then:, select go to local ext., and
then 114.
We recommend assigning extension 114 to your
office receptionist (or person assigned to answer
general calls); extension 114 is designed to
continue operating in the event of a power failure.
If your office has other directory options (for
example, dial 1 for sales), you can set these now.
4. For callers that do not have a touchtone phone,
go to the section: After the Auto Attendant has
finished playing and no selection has been made.
From the drop-down lists select the number of
seconds to wait (for example, 5), select go to local
ext., and select the receptionist’s extension (for
example, 114).
The final step — setting up your auto attendant
greeting(s) — is described in Step 8* of this guide —
Auto Attendant and Voicemail Greetings.
For more information: For complete details and options, such as Automatic Fax
Detection, refer to the TalkSwitch User Guide.
* i.e. after phones are connected to TalkSwitch
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