Telenetics Information Systems Group Customer Information
ix
U.S. customers who have questions about Telenetics products or services should
refer to the following list. Non-U.S. customers should contact their local Telenetics
subsidiary office or distributor.
Questions aboutYour Product Shipment
If you have questions about whether your shipment is complete or about its condition
upon receipt, please call Telenetics at (949) 455-4000.
For Technical Assistance or to Schedule Service
1) To have Telenetics implement your equipment, you may purchase and schedule
Implementation Services by calling (949) 455-4000 (from within the U.S.). The
average lead time for implementation services is 5 business days from time of
call. Please Note: Implementation services are not conducted over the phone.
Instead, if necessary, Telenetics will dispatch a Customer Service Engineer to
assist you, and work will be billed at the current listed rates.
When you call for assistance, please have the following information ready:
2) If you choose to implement the equipment yourself, carefully follow the
instructions in these sections of this documentation set:
• For regular installation and configuration, use this guide.
• For detailed installation information, refer to Chapter 2 of the
3512 DSU/CSU User’s Manual.
• For information on using the front panel, refer to Chapter 3 of the
3512 DSU/CSU User’s Manual.
Information Item Value or Location
Model number 3512 or 3512 SDC
Serial number Front of unit
Error message/
Problem Description
LCD display/Power failure, electrical storm, equipment
relocation
Software revision Front of unit
Parameter Settings Up-to-date Configuration Worksheet
Site ID Assigned to the customer site by Telenetics at first service call.
Customer should store the ID, once assigned.
Application type Async or sync communications; number of tail circuits
DDS Setup DDS-I or DDS-II SC
Connected hardware Type of DTE(s) attached
