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TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.thrustmaster.com and click Technical
Support. From there you will be able to access various utilities (Frequently Asked Questions (FAQ), the
latest versions of drivers and software) that may help to resolve your problem. If the problem persists,
you can contact the Thrustmaster products technical support service (“Technical Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The information
you provide will help the agents to resolve your problem more quickly. Click Registration on the left-hand
side of the Technical Support page and follow the on-screen instructions. If you have already registered,
fill in the Username and Password fields and then click Login.
By telephone:
United Kingdom 020 7216 0047 price of a national phone call, Monday to Friday from 12PM to 10PM
United States /
Canada 514-279-9911 price of a long distance phone call, Monday to Friday from 7AM to
5PM (Eastern time)
Australia 1902 262 514 $1.98/min, Monday to Friday from 9AM to 6PM
Denmark 82 33 28 58 price of a national phone call, Monday to Friday from 1PM to 10PM
Finland 09 81 71 01 54 price of a national phone call, Monday to Friday from 2PM to 11PM
Norway 23 50 01 16 price of a national phone call, Monday to Friday from 1PM to 10PM
Sweden 08-51992032 price of a national phone call, Monday to Friday from 1PM to 11PM
Warranty information
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Thrustmaster
product will be free from material defects and manufacturing flaws for a period of two (2) years from the
original date of purchase. Should the product appear to be defective during the warranty period,
immediately contact Technical Support, who will indicate the procedure to follow. If the defect is
confirmed, the product must be returned to its place of purchase (or any other location indicated by
Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option,
be either repaired or replaced. Where authorized by applicable law, the full liability of Guillemot and its
subsidiaries (including for indirect damages) is limited to the repair or replacement of the Thrustmaster
product. The consumer’s legal rights with respect to legislation applicable to the sale of consumer goods
are not affected by this warranty.
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered
damage as a result of inappropriate or abusive use, negligence, an accident, normal wear, or any other
cause not related to a material defect or manufacturing flaw; (2) in the event of failure to comply with the
instructions provided by Technical Support; (3) to software not published by Guillemot, said software
being subject to a specific warranty provided by its publisher.
Additional warranty provisions
In the United States of America and in Canada, this warranty is limited to the product’s internal
mechanism and external housing. Any applicable implied warranties, including warranties of
merchantability and fitness for a particular purpose, are hereby limited to two (2) years from the date of
purchase and are subject to the conditions set forth in this limited warranty. In no event shall Guillemot
Corporation S.A. or its affiliates be liable for consequential or incidental damage resulting from the breach
of any express or implied warranties. Some States/Provinces do not allow limitation on how long an
implied warranty lasts or exclusion or limitation of incidental/consequential damages, so the above
limitation may not apply to you. This warranty gives you specific legal rights, and you may also have
other legal rights which vary from State to State or Province to Province.
