TroubleshootingIssueSuggestionNo sound is heard.1)Check power connection. If there is no flashing or solid blue LED, the speaker is not turned on.2)Make sure the correct Bluetooth device is connected. If needed, double-click BT button to disconnect and then reconnect from the Bluetooth device.3)Increase volume level using the remote.4)Check volume level on Bluetooth device and make sure no mute function is activated.5)If no sound is heard from all previously connected secondary speakers, reactivate Transmitter Mode by pressing TX button once on main unit.6)If no sound is heard from specific previously connected secondary speaker, reactivate Receiver Mode by pressing RX button once on the impacted unit.Sound/connectionis intermittent.1)Keep Bluetooth device (smartphone, tablet, etc.) at a stationary location. Signal can easily becomeunstable if the Bluetooth device is moving (I.E: inside a pocket while walking).2)Move Bluetooth device closer to main unit.3)Disconnect and reconnect Bluetooth device.4)Move away from (or remove) any nearby electronic device that may present signal interference (I.E:router, microwave, TV, etc.)5)You may improve signal connection by slightly elevating the speaker.6)If intermittent sound only impacts specific secondary speaker, move that speaker closer to main unit.Speaker not responding to remote.1)Check remote battery.2)Find IR node on speaker and aim remote directly.3)Move remote closer to speaker before aiming.4)Provide shielding if direct sunlight is hitting on the path of the infrared signal.Cannot setting upbroadcast mode1)Make sure no Bluetooth device is connected except to the main unit. You can disconnect any connecteddevice by double-clicking the BT button on any secondary speaker.2)First activate the respective broadcast mode by pressing the TX/RX button only once before double-clicking the TX/RX button to initiate broadcast connection.3)Move secondary speaker closer to main unit during set up.4)Make sure to initiate the connection setup within the 30-seconds window. Ask a second person to help press the TX/RX buttons simultaneously.Remote is lost1)Use another remote if you have purchased multiple TIC Bluetooth 5 speakers/devices.2)Replacement remotes can be purchased on our website.
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1''The B series speaker can be installed in-ground or surface-mounted. In-ground installation is generally optimal since burying speaker in-ground will enhance its resonance, providing a fuller audio experience. When mounted on a surface, please ensure the wiring is safely secured and does not become a trippinghazard. The optimal burial depth is 1 inch exposure from ground level for the bottom section. System should be fully tested above surface before speakers and wires are buried.To clean speaker, you can rinse with fresh water from directly above the speaker and wipe with a cloth. If needed use mild detergent to remove dirt.CautionRisk of Electric Shock. Do Not Open.The lightning flash with an arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presenceof uninsulated dangerous voltage with the product’s enclosure that may be of sufficient magnitude to constitute a risk ofelectric shock to persons.The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operatingand maintenance (servicing) instructions in the literature accompanying the product.
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