Toshiba Strata CTX SoftIPT Service-Handbuch

Strata® CTX

Technical Bulletin

Toshiba America Information Systems, Inc.

Digital Solutions Division

9740 Irvine Blvd., Irvine, CA 92618-1697 (949) 583-3700

www.telecom.toshiba.com 1 of 12

726+,%$

Installing and Operating the SoftIPT

This bulletin explains how to install and operate the Toshiba SoftIPTTM. It also discusses how the SoftIPT

will work on wireless 802.11 networks.

The SoftIPT is a software phone client that runs on wired or wireless laptops, tablets and desktop PCs with

the Microsoft®Windows XP®operating software.

The SoftIPT enables true mobility with access to voice mail, programmable feature buttons, and a directory

that works with Microsoft Outlook®2002. And because it’s wireless, you can access Internet services on

the same PC.

The main SoftIPT GUI is shown below.

Click

More Features

to see more buttons

or the directory.

Mute turns

microphone

speaker On/Off.

Up to six flexible

buttons are

programmed from

the Strata CTX.

Volume

Control

Live call

progress

display

Soft Keys

Select or

click on

dial pad

buttons

6821

December 2003

TBCTX-0031

Hardware/Software Required

Installing and Operating the SoftIPT

2 of 12

Hardware/Software Required

The SoftIPT works with the Strata CTX100-S, CTX100 and CTX670 telephone systems with CTX R2.1

MG020 or higher.

SoftIPT operation requires a wired or wireless 802.11 connection over the IP network (Internet, WAN,

LAN, etc.) to the CTX BIPU-M2A or BIPU-M1A PCB with firmware version 07e or higher IP interface.

The voice communications uses the MEGACO+ protocol for call control signaling and RTP for voice

transmission.

Note The SoftIPT can work on wireless 802.11 networks (see “Application Notes for Wireless 802.11

Networks”on page 9 for more information).

A user can install the SoftIPT on a laptop, tablet or desktop PC at the same time, but each should have a

unique station ID and license. The SoftIPT works with desktop or laptop PCs with Windows XP, or higher,

operating system (OS).

Access points are required for wireless systems. Customers must supply their own access points and

headphone/microphones. The SoftIPT requires the use of a headset. Without the headset, the far end of the

conversation will hear the echo caused by the laptop's built-in microphone picking up the output of the

speaker.

The SoftIPT Graphical User Interface (GUI) has fixed and flexible buttons. Fixed buttons cannot be

changed (Intercom, Mute, Voicemail, Directory, Settings, Call Log and Help). Flexible buttons can be

assigned different features and labels.

Before You Begin

Important! See the illustration below. You will need to enter items A~E during the installation

process. Check with your Telephone System Administrator to make sure that you have this

information. After entering this information, we suggest that you print this screen for

future reference.

Note Changing button labels “Line 1”~ “Line 6”is optional. You can change these labels, but it does

not change the button function. See “Labeling Feature Buttons”for details.

6949

Enter IP Address

of BIPU-MXX PCB

Select the network

adapter used by

the SoftIPT

Outside line access code

Long distance

dialing prefix

SoftDKT extension

number

Step 1: Install SoftIPT

Installing and Operating the SoftIPT 3 of 12

Step 1: Install SoftIPT

Follow these instructions to install the SoftIPT on a tablet, laptop or desktop PC.

1. Insert the SoftIPT CD-ROM into your

CD-ROM drive.

2. From the Main Menu, select “Install

SoftIPT.”The InstallShield Wizard performs

“Preparing to Install.”

3. In the Welcome window (shown right), click

Next.

4. Read the TAIS TSD License Agreement,

select “I accept the terms in the license

agreement,”then

5. click Next to continue.

6. In the Customer Information screen, click

Next.

7. In the Destination Folder window, click Next.

8. In the Ready to Install the Program window,

click Install.

9. Click Finish to exit the Wizard.

10. At the Restart window (shown right), click

Yes, unless you want to restart at another

time.

7050

7049

7051

Step 1: Install SoftIPT

Installing and Operating the SoftIPT

4 of 12

11. In the Softphone Setting window (shown on page 2 of this bulletin), enter the following:

•SoftIPT extension

•Outgoing Prefix (outside line access code, if required)

•Long Distance prefix

•IP address of BIPU-MXX (xx = version number). See your System Administrator for this address

•If there are multiple network adapters, select the one for SoftIPT.

Note Changing button labels “Line 1”~ “Line 6”is optional See “Labeling Feature Buttons”for details.

12. Click OK. If requested to enter an integer, make sure you have entered a phone extension or area

code.From the SoftIPT main screen, click the “X”in the upper right corner (exits the SoftIPT

application).

13. Double click on the SoftIPT icon to restart the SoftIPT.

14. Plug in your headset. The next two steps are guides to adjusting the microphone/headset volume.

15. Select Start > Control Panel > Sounds and Audio Devices.

16. On the Voice tab, click Volume. Adjust the Microphone volume. Click Advanced. Make sure all check

boxes are off and set MIC volume to 90% high. Select OK. The SoftIPT is ready to use.

Upgrading the SoftIPT

1. Close the SoftIPT application if you are using it.

2. Insert Strata CTX CD-ROM into your CD-ROM drive.

3. Double click on SoftIPT-PCInstaller.exe. The SoftIPT - InstallShield Wizard runs. You will be

prompted to select upgrade, repair or remove the program.

4. Click Upgrade or Repair.

5. Click Finish to exit the Wizard. Your SoftIPT is upgraded.

Step 2: Start the SoftIPT

Installing and Operating the SoftIPT 5 of 12

Step 2: Start the SoftIPT

➤On a PC, double click on the SoftIPT icon on your PC desktop.

Making a Call

The Toshiba SoftIPT integrates the power of a PC with all of the features available on a DKT3000-series

telephone, except background music. The main difference is that you use a mouse or stylus to select

buttons.

Other than these few differences, you can use most of the features described in the Strata CTX DKT/IPT

User Guide, available on the Internet FYI site, Documentation > User Guides. Refer to this guide for

instructions on using the other features.

➤To make a call

1. Click &DOO. Hear dial tone.

(If you have “hot dialing,”skip this step.

Click on a button on the dial pad and if you

hear dial tone, you have “hot dialing.”)

2. Click or select the on-screen dial pad

buttons to dial a call.

...or if the dialed numbers don’t appear

on-screen, click ,QWHUFRP, then dial by

clicking on the dial pad buttons on-screen.

3. When connected to a call, you can select

any of the call buttons, such as +DQJXS,

5HGLDO, +ROG or &RQI.

4. Click +DQJXS to end the call.

Note Do not use BGM (#490) on the SoftIPT.

It conflicts with incoming calls.

When you are on a call, the Call button changes

to Hangup. Click Hangup to end the call.

6825

If dialed numbers

don't appear,

click Intercom,

then dial.

Select or click on

dial pad buttons

to call.

Making a Call

Installing and Operating the SoftIPT

6 of 12

Switching a Call to Your Headset

You can switch a call from your DKT3000- or 2000-series digital telephone to the SoftIPT by placing the

call on Hold and using the Call Pickup feature.

1. Press +ROG on your digital telephone.

2. On the SoftIPT, dial  + the extension number of your digital telephone.

Creating a Directory

You can create a directory with Microsoft Outlook 2002 (not Outlook Express).

1. Open Microsoft Outlook 2002.

2. Double click on the Contacts icon, click on the New contact icon.

3. Type in the contact information, click Save and Close. Add as many entries as desired. To edit an entry,

double click on the name to open.

4. Open the Soft Phone.

5. Click 0RUH)HDWXUHV twice, click 'LUHFWRU\. The directory displays (see below).

Using the Directory to Call

➤Click on the name. The SoftIPT calls the contact.

7052

Hugh Leon

Jessica Kai

Kenny Voldrich

Tony Garaldi

Tony Bell

Bob Rogers

Shayla Morgan

3202

4011

3249

4201

4100

3237

3200

Work

Name Type Number

Click on a name,

Strata CTX dials

the number.

7052

Labeling Feature Buttons

Installing and Operating the SoftIPT 7 of 12

Labeling Feature Buttons

From the Softphone Setting window, you can change six of the telephone button labels. Changing the label

does not change the function. To change the function, see “Programming Feature Buttons”in the Strata

CTX DKT/IPT User Guide.

➤To find out what features are assigned to the feature buttons

1. Dial  to enter user programming mode.

2. Click on +2/', then click on the feature button.

➤To change Feature Button Labels

1. Click 0RUH)HDWXUHV

twice. Click 6HWWLQJ.

2. From the Softphone Setting

window (shown right), type

in button labels (eight

characters max.), click OK.

3. Click the “X”in the upper

right corner to shut down the

SoftIPT. Your changes won’t

appear until you shut down

and restart the SoftIPT.

4. Click on the SoftIPT icon to

restart. The new button

labels will display.

Note If you reprogrammed the button functions per the instructions in the user guide, you cannot

manually exit from “programming mode.”Just wait a few seconds for the system to time out and

the SoftIPT will return to idle.

6936

Click

Softphone Setting window opens.

Click

again

6827

r l

abe

e1~6

rename

Line

to rename Line

ns.

eatu

utton

Using the Call Log

Installing and Operating the SoftIPT

8 of 12

Using the Call Log

The SoftIPT keeps a log of incoming and outgoing calls.

➤To access the Call Log

1. Click 0RUH)HDWXUHV until you see the &DOO/RJ button.

2. Click &DOO/RJ. The log

displays (shown right).

From this screen, you can:

3. Click 5HGLDO to dial the

last outgoing number

...or click on an incoming

or outgoing number to

dial it.

You can click &ORVH to

close this screen and

return to the dial pad to

enter an access code or to

access the 0XWH,

9RLFHPDLO, 'LUHFWRU\

or other buttons.

Uninstalling the SoftIPT

➤To remove SoftIPT from your PC

1. Click on Start > Control Panel > Add or Remove Programs.

2. Select SoftIPT, click Remove.

➤To remove the SoftIPT folder, select Start > Programs > File Explorer.

➤Select My Documents > My Device > Program File > Toshiba > SoftIPT, then select Delete.

Click on an

incoming

or outgoing

number to

dial it.

Click Redial to dial the

last outgoing number.

Click Close

to return to

the dial pad.

6922

Application Notes for Wireless 802.11 Networks

Installing and Operating the SoftIPT 9 of 12

Application Notes for Wireless 802.11 Networks

The Toshiba SoftIPT™works on wireless 802.11 networks. However, current access point technology

does not provide for the management of quality of service over the wireless network, which can result in a

few observable degradations in voice quality.

Our objective here is to describe these issues for the network engineer, and offer some recommendations.

As the technology evolves, and the knowledge base grows, other problems and solutions will emerge,

hence the network engineer is encouraged to search out other sources of information, from the specific

access point manufacturers or from experts in the 802.11 wireless industry.

Possible problems and their implications are:

1. Dropped packets may occur due to RF signal strength, especially as you get further away from the

access point. When small amounts of packet loss occur, you will notice a popping or clipping sound.

With larger amounts of packet loss, gaps in the conversation will occur. This is very similar to the

behavior of digital cell phones in the same situations. The best way to deal with this is to design the

wireless network for good coverage where it is needed.

2. Dropped packets may also occur due to excessive traffic on the wireless network. With multiple

devices accessing data through the same wireless network, current access points do not have a method

for prioritizing voice packets over data packets so when data applications create more traffic than the

wireless bandwidth can sustain, voice packets may get dropped. In addition, access points do not have

a mechanism for limiting the number of simultaneous sessions. In our lab we find that up to seven calls

can take place simultaneously on a single access point. This number will vary depending on the access

point, the RF environment, and any other activity in the wireless environment.

3. When one terminal is in a poor signal area for the access point that it is associated with, the access

point may automatically reduce its data rate in order to achieve better communications with that

terminal. This new data rate affects communications with all terminals, which will reduce the number

of simultaneous calls the access point can support. Network engineers should consider whether they

want to disable the Auto TX Data Rate Feature.

4. Disconnected calls will result if you move too far away from the access point, or generally are in a

poor signal strength area. With current 802.11 wireless technology, when a terminal can’t

communicate with an access point, it will disassociate with it. This appears to the phone application as

a loss of the network, and the phone application disconnects. Even if you quickly move back into range

of an access point, it will take several seconds for the 802.11 terminal to detect and re-associate with

the access point.

5. Wireless networks can only get so large, before you have to break them up into multiple subnets.

Somewhere between 256 and 1000 nodes is where networks begin to need to be broken up into

multiple subnets. When multiple subnets are employed, the call will get dropped as the terminal gets

out of range of its subnet. But the terminal can reestablish its call after associating with the new subnet.

FYI: At Toshiba we are working on technology to address problems 2~4 for the SoftIPT. Check back with

us.

Application Notes for Wireless 802.11 Networks

Installing and Operating the SoftIPT

10 of 12

Wireless Recommendations

Follow these recommendations when using the SoftIPT on a wireless network.

•Ensure that no more than seven SoftIPT clients are working through a single access point at one time.

•Engineer your wireless network so that there is good signal strength everywhere wireless terminals will

be used.

•Use the ping program to test your wireless network. In Microsoft®Windows®perform the following:

1. Select Start > Run.

2. Type command, click OK.

3. At the prompt, type ping –t –l160 –w250 (BIPU IP address, such as 159.119.112.32)

and press Enter.

This starts the ping program and sends packets to the BIPU. –l160 makes the packets the same size

as a 20msec. voice packet, and the –w250 says if there is no response in 250 msec., then the packet

dropped. Periodically you can press <Ctrl><Break> keys and see the packet loss statistics. Packet

loss ratios of 1% or less can be considered acceptable This tool provides quantitative results that can

be used when trying to engineer the wireless network.

•Employ a channel allocation strategy. 802.11b supports multiple data rates, from 1Mbps up to 11Mbps.

At 11Mbps –the objective of most networks these days, access points that are less than five channels

away will interfere with each other. This would mean that access points must be on channels 1, 6, or 11.

Some wireless network engineers have suggested that using channels 1, 4, 7 and 10 would provide a

very important fourth channel, and have minimal interference.

•Check your environment for other access points and other equipment operating in the 802.11 band.

There are many programs available that will allow you to identify access points within reach of the

terminal running the program. One example is Network Stumbler (this is not an endorsement or

recommendation of a particular product). Also consider that some cordless phones operate in the same

2.4GHz band as 802.11b.

Considerations

To get the best use from your SoftIPT, consider the following tips.

•Use a headset with an attached microphone to provide good call quality and privacy. If you don’t use a

microphone/headset, the called party will hear an echo.

•When you are not wearing the headset, unplug it so that you can hear the phone ring. When the headset

is plugged in, you can only hear ringing through the headset.

•Use Microsoft Outlook 2002 to create contacts. The SoftIPT does not work with Outlook Express.

•Dialing tips: When you click or select buttons on the SoftIPT, you will not hear button tones. Also, you

must use the SoftIPT directory, keyboard or dial pad buttons to call another number. The SoftIPT does

not recognize numbers that you “copy”and “paste”onto the screen.

•If you minimize the SoftIPT, incoming calls “pop up”the SoftIPT to the foreground. If you want the

SoftIPT to “pop up”for incoming calls, always minimize it after each call.

•The SoftIPT disconnects immediately after the called party hangs up. If you select the +DQJXS button

and it turns back to the &DOO button, it means that the other party disconnected first.

•The &RQI button works the same as the &QI7UQ (Conference/Transfer) button on the DKT/IPT

telephones.

•You can make a Windows “shortcut”and add it to your program menu or add it as a Quick Launch item

using the standard Windows method. The SoftIPT application does not automatically do this.

•When you exit the SoftIPT, any Call Forwarding that you set also turns off.

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