Toyota Highlander guide Betriebsanleitung

WARRANTY &

MAINTENANCE GUIDE

www.toyota.com

If your name or address has changed

or you purchased your Toyota as a

used vehicle, please complete and

mail the attached card, even if your

warranty coverage has expired. This

will enable Toyota to contact you with

important product or safety updates

concerning your vehicle. If the card

is no longer attached, please call the

Toyota Customer Experience Center

at (800) 331-4331.

00505-13WMG-HIG

Printed in U.S. A. 7/12

12 - TCS-05814

Check one: Same owner, name and/or address has changed New owner, purchased vehicle used

Same owner, additional driver who should receive product/safety updates

Mr. Mrs. Ms. Miss Dr.

First name M.I. Last name

Company name

Street address or P.O. Box Apt. or suite number

City State Zip code

–

This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.

Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.

Vehicle Identification Number (required to process change) Mo. Day Year

/ /

Effective date of

this information

Primary phone number

– –

Alternate phone number

– –

E-mail address

EVV

OWNER INFORMATIONCHANGE FORM

Check here if

address below

is for company

HigHlander

2 0 1 3

94380_COVERS_R1.indd 1 7/25/12 11:02 AM

CUSTOMER LOYALTY WC13

TOYOTA MOTOR SALES USA INC

PO BOX 2991

TORRANCE CA 90509-9809

94380_COVERS_R1.indd 2 7/25/12 11:03 AM

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hank you for purchasing a Toyota

vehicle. We know you have many

options when considering which

vehicle to buy, and we appreciate your

decision to select Toyota.

We want you to enjoy owning your Toyota

as much as you enjoy driving it. This

booklet is designed to help. Here you’ll

find information on Toyota’s warranty

coverage and maintenance recommenda-

tions for your vehicle. There are two

easy-to-follow sections: one for warranty

and one for maintenance. The tab on the

side of each page identifies the section

you are in.

For more information about our vehicles,

our company or the products and services

available for your vehicle, please visit

Toyota’s official Web site,

www.toyota.com.

We wish you many miles of safe and

pleasurable driving, and we look forward

to serving you in the years ahead.

Welcome to the Toyota family!

Welcome to the Toyota Family

2013 (HGH) 2013 (HGH)

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WARRANTY INFORMATION

Introduction

Satisfaction Down the Road 4

If You Need Assistance 5

The Immobilizer Key 7

Transportation Assistance 9

Your Warranties in Detail

General Warranty Provisions 10

New Vehicle Limited Warranty 13

Federal Emission Control Warranty 17

California Emission Control Warranty 23

Tire Limited Warranty 29

Your Responsibilities

Operation and Maintenance 30

Obtaining Warranty Service 32

Table of Contents

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MAINTENANCE INFORMATION

Introduction

The Importance of Scheduled Maintenance 34

Maintaining Your Warranty 35

Maintenance Log

Using the Maintenance Log Charts 36

Schedule A — 4-Cylinder Engines 38

ScheduleB—V6Engines 54

Explanation of Maintenance Items 70

Vehicle Identification 74

Table of Contents

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t Toyota, our top priority is always

our customers. We know your

Toyota is an important part of your

life and something you depend on every

day. That’s why we’re dedicated to building

products of the highest quality and

reliability.

Our excellent warranty coverage is

evidence that we stand behind the quality

of our vehicles. We’re confident — as you

should be — that your Toyota will provide

you with many years of enjoyable driving.

To further demonstrate our commitment to

our customers’ satisfaction, occasionally

we may establish a special policy

adjustment to pay for specific repairs that

are no longer covered by warranty. When

we establish such a policy adjustment, we

mail details to all applicable owners we

have on record. That’s why it’s important

to send in the card at the back of this

booklet if you change your address or if

you’ve purchased this vehicle from a

previous owner.

To provide you with added protection

against unexpected service costs, we offer

Toyota Financial Services vehicle service

agreements and Toyota Auto Care and

Toyota Care Plus pre-paid maintenance

programs. Each offers plans to meet a

wide variety of needs. Your dealership can

help you select the plan that’s best for

you.

Our goal is for every Toyota customer to

enjoy outstanding quality, dependability

and peace of mind throughout their

ownership experience. We want you to be

a satisfied member of the Toyota family

for many miles to come.

This booklet describes the terms of

Toyota warranty coverage as well as

general owner responsibilities. The

scheduled maintenance section

describes your vehicle’s maintenance

requirements. Be sure to review this

information carefully, since proper

maintenance is required to ensure that

warranty coverage remains intact.

All information in this booklet is the latest

available at the time of publication and is

subject to change without notice.

Satisfaction Down the Road

Introduction

INTRODUCTION

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oth Toyota and your Toyota dealer

are dedicated to serving your

automotive needs. Your complete

satisfaction is our first priority. Should you

have a problem or concern — either

during or after the warranty period —

please take the following steps to ensure

the quickest possible response:

Step 1

Discuss the situation with a dealership

manager, such as the service manager or

customer relations manager. In most

cases, a satisfactory solution can be

reached at this step.

Step 2

If the dealership does not address your

concern to your satisfaction, call the

Toyota Customer Experience Center at

(800) 331-4331.

Please have the following information

ready when you call:

•Your Toyota’s vehicle identification

number (located on the driver’s side

corner of the dashboard, under the

window)

•Current mileage on your vehicle

•Name of your Toyota dealership

A Toyota customer relations representative

will assist you in working with the

dealership to find a satisfactory solution.

Step 3

If your concern has still not been resolved

to your satisfaction, Toyota offers

additional assistance through the Dispute

Settlement Program, a dispute resolution

program administered by the National

Center for Dispute Settlement. The

purpose of the Dispute Settlement

Program is to resolve disputes through

arbitration — a process by which two

parties authorize an independent third

party to hear and resolve a dispute. The

program is informal and free of charge. To

request that your case be reviewed

through the program, complete the

customer claim form in the

Owner’s

Warranty Rights Notification

booklet

(found in your glove box) and mail it to:

National Center for Dispute Settlement

P.O. Box 688

Mt. Clemens, MI 48046

If you would like to request a customer

claim form, call the Toyota Customer

Experience Center at (800) 331-4331.

When you call, please have your vehicle

identification number, the current mileage

on your Toyota and the names of your

selling and servicing dealerships.

If You Need Assistance

Introduction

INTRODUCTION

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California residents: Toyota offers your

assistance through an informal dispute

settlement program called the California

Dispute Settlement Program (CDSP). A

brochure about the program is found in

your glove box. For additional information,

call the Toyota Customer Experience

Center at (800) 331-4331. You may also

contact the CDSP directly at (888)

300-6237. Failure to use the CDSP may

affect your rights and remedies under

California’s “Lemon Laws.”

This information about the Dispute

Settlement Programs is correct as of the

date of printing. However, the programs

may be changed without notice. For the

most current information about the

programs, call the Toyota Customer

Experience Center at (800) 331-4331.

If You Need Assistance

Introduction

INTRODUCTION

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THE NEW WORLD OF

ANTI-THEFT TECHNOLOGY

This Toyota vehicle may be equipped with

an electronic “immobilizer” anti-theft

system. When the key is inserted into the

ignition switch it transmits an electronic

code to an immobilizer computer. The

engine will only start if the code in the key

matches the code in the immobilizer. If the

code does not match, the immobilizer

disables the ignition and fuel systems.

While an exact physical copy of the key

will open the door and allow retrieval of

items locked in the vehicle, it won’t start

the vehicle unless the key has the same

code as the immobilizer.

SECURITY

For security purposes, access to key

codes and service procedures for

electronically registering replacement keys

is restricted. Only a Toyota dealer or

certain bonded/registered independent

locksmiths can generate replacement keys.

The Immobilizer Key

Introduction

INTRODUCTION

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REPLACING THE KEY

Upon purchase, each vehicle should have

two master keys and an aluminum tag

with a key-code imprinted on it.

To generate a fully functional replacement

key (one that will both open the doors and

start the engine), one of the master keys

is required. To make a key that will open

the door for retrieval of items locked

inside the vehicle, the aluminum key-code

tag can be used. If a master key or the

aluminum key-code tag is not available, a

Toyota dealer or certain registered

locksmiths can obtain the key code from a

restricted-access database. These

businesses can also access a service

utility to reprogram the immobilizer if all

registered master keys have been lost. If a

Toyota dealer is not available, please refer

to www.aloa.org to find a

bonded/registered locksmith who performs

high security key service.

KEEPING THE KEY SAFE

Replacing an immobilizer key may be

costly. It is advisable to keep a spare

master key and the aluminum key-code

tag in a safe place. If you record the

key-code in more than one place, do not

record it in a way that can be easily

identified and associated with the vehicle.

It is wise to keep a copy of the key-code

outside of the vehicle.

If the vehicle was delivered with less than

two keys and the aluminum key-code tag,

consider having the Toyota dealer or a

qualified independent automotive

locksmith make a duplicate key before you

need it.

The Immobilizer Key

Introduction

INTRODUCTION

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