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How to pair PC and PS4 controller using

UB400?

Configuration Guide

Updated 12-23-2019 09:39:38 AM 3363

This Article Applies to:

For most Bluetooth devices, a computer can find them after UB400 installed successfully. But

when you want to pair your PC and PS4TM controller, you need to install the extra application

RemotePlayInstaller.exe from Sony. Follow the steps below.

Before connecting your PS4TM controller with PC using UB400, refer to

https://remoteplay.dl.playstation.net/remoteplay/lang/gb/index.html and follow the initial setup.

Make sure you install the application RemotePlayInstaller.exe for Remote Play.

Then, follow the steps below to pair your computer with PS4TM Controller using UB400.

Note: UB400 is only compatible with Windows OS.

For Windows 8 and above system:

There is no need to install the Bluetooth driver manually. Insert UB400 and pair your PC with

controller. Then follow the steps below.

1. Double-click the Bluetooth icon on the menu.

2. For Windows 8/8.1, skip this step. For Windows 10, click Add Bluetooth or other device to

scan for your controller.

3. Select your device from the list and follow the onscreen instructions to complete pairing.

For Windows XP and Windows 7:

You need to install the driver for UB400 before you pairing your computer and controller with

UB400. Follow the steps below.

1. Download the driver for UB400, unzip the folder and start the installation by clicking

Setup.exe, and select the language and click OK.

2. When the welcome window appears, click Next.

3. Confirm that you agree with the terms of the License Agreement and click Next.

4. Select the installation folder and click Next.

5. Change Discovery Mode to Discovery ON, select Device Type: PC/Desktop, and it’s

recommended to keep the original value of SCMS-T. Click Next.

6. Click Install to begin the installation.

7. When the finish screen appears, click Finish.

8. Restart your computer. After restarting the computer, you will find a Bluetooth icon in the

menu bar, which means the driver has been installed successfully.

9. Right-click the Bluetooth icon in the menu bar and select Add Bluetooth Devices.

10. Select the controller from the list and click Next.

11. Click Finish when completing the pairing.

Common problems and troubleshooting

when using UB400 and UB4A

Q&A of functional explanation or specification parameters

Updated 12-27-2019 09:33:14 AM 29203

This Article Applies to:

We could possibly encounter various kinds of problems when using UB400/UB4A with

Windows PC. This article aims to teach you how to do the troubleshooting.

Q1: Do you have any installation tips to get this Bluetooth adapter works well?

1. UB400/UB4A supports Plug & Play on Windows 10 computer. If not, please download the

driver from the official website and install it manually.

2. DISABLE the built-in Bluetooth before using UB400/UB4A if your computer has the

built-in Bluetooth.(Open Device Manager and right click on the built-in Bluetooth adapter

of your PC and then click Disable device)

3. To properly use UB400/UB4A, please remove all third-party Bluetooth driver or program,

especially CSR harmony software.

Q2: My Bluetooth adapter is successfully installed but I cannot see the Bluetooth icon in

the lower right corner of the Desktop

Please follow the below steps to find the Bluetooth icon.

1. Go to Control panel > Network and Internet > Network and Sharing Center

2. Click on Change Adapter Settings. Then right click on the Bluetooth network > Properties

3. Select the Bluetooth tab, select the Bluetooth Setting, and tick up Show the Bluetooth icon

in the notification area.

4. The Bluetooth icon will be recovered and you can see it in the lower right corner of the

Desktop.

Q3: What if my PC can’t recognize UB400/UB4A when I plug it in? (There is no Bluetooth

Radios symbol in Device Manager)

(1) UB400/UB4A only supports Windows OS. For windows 8 and above system, there is no need

to install Bluetooth driver, but for Windows XP and Windows 7, you need to install the

Bluetooth driver first.

(2) Try to insert UB400/UB4A into a different USB port on your computer. For Windows XP/7,

try to restart the computer after installing the driver. If it still doesn’t work, please try to

uninstall and reinstall the driver.

(3) Make sure there are no other Bluetooth devices on the computer. If there are, disable all existing

Bluetooth devices in Device Manager, then insert the adapter and try again.

(4) Click Computer Management > Services and Applications > Services > Bluetooth support

Service, double-click on the Startup type to change to Automatic, and the service status to

Start.