4.FAQ
1) How to read operation records? In the Records of the main interface. .
2) Why can’t I unlock it after open the
passage mode
You need to perform an unlock verification in
any method, than the passage mode will take
effect.
3) What is the purpose of Auto Lock You can set how long to lock after unlocking
4˅After installation, touch sensing
keyboard, screen no respond
a) In this case, first check that the positive
and negative electrodes of the battery
have been installed upside down, whether
the battery has enough power
b) Remove the back panel and see if it's
connected.
c) To eliminate the above situation, you need
to remove the lock ,check whether the
wires of the lock body are squeezed, and
the re-wire.
5˅Unable to register fingerprint Check the fingers for dirt or wear, check the
fingerprint head on the lock for dirt and oil
stains, etc.
Check to see if the fingerprint is working
properly(Press to see if there is any responds.
6˅What is the reason why the smart lock
consumes fast power?
a) Large standby power consumption
b) Short circuit
7˅There is no response to pressing the
handle on outside the door, and there is
unlock normally on inside the door, but
the verification is normal, and the motor
is normal.
It may be the triangle direction on the clutch
was error, please check correction.
8˅How many times will the password be
locked? How long is it locked?
Enter the wrong password more than 5 times
in a row, the keyboard is locked for 5 minus,
Other ways to can open the door
1700 81 6584 | www.digitallock.com.my
TRIDENT - SMART DIGITAL DOOR LOCK
