ULTRA TEC CapTel 880i Bedienungsanleitung

305-018602 10/15

Setup Guide

CapTel®880i

Your new CapTel 880i is like any other telephone in many ways: it

connects to a telephone line, you talk and listen to your callers, and

you place/answer calls the same way you use any other telephone.

Your new CapTel 880i is also different than a traditional telephone

in some important ways.

In order to show captions, your CapTel 880i connects to the Internet

the same way you connect a computer to the Internet. The Internet

connection links to a free Captioning Service, where a specially-trained

operator transcribes everything your caller says into captions. The

captions are sent back over the Internet to your CapTel 880i phone, for

you to read in the display.

Because the CapTel 880i relies on the Internet to provide captions,

setting up the phone takes a few extra steps to make sure it is

connected to the Internet properly.

About Your New

CapTel®880i

Action Needed – Registration

The Federal Communications Commission (FCC) requires that all CapTel 880i

users register their CapTel phone. As you set up your new phone, please

follow registration directions on the screen. The Captions feature cannot be

activated until registration is complete.

Need help registering? Call 1-888-269-7477

Installation Help: 888-269-7477 WHERE TO GET HELP •1

Help is available 24 hours a day, 7 days a week. Please contact:

Toll-Free Installation Help Line: 888-269-7477

Email: [email protected] •Fax: (608) 204-6167

Online Help: www.captel.com/customer-service.php

If someone else installed your home computer or your Internet connection,

you may want to consult with that person as you set up the CapTel 880i. You

can also try the Troubleshooting suggestions at the end of this guide to help

with any problems.

Important Information when Calling for Help

The following information may help CapTel Customer Service troubleshoot your

problem. If possible, please have this information handy when you call for help:

Where To Get Help

My Telephone Number

My CapTel 880i Electronic Serial Number (ESN)

(located underneath your CapTel phone)

My Internet Service Provider

My Telephone Service Provider

If using WiFi: Name of WiFi Network (SSID)

WiFi Password (also sometimes called “Pass Phrase” or “Network Key”)

Step 1 Requirements �� 3

Step 2 Choosing a Location �� 4

Step 3 Connect the Telephone Line �� 5

Step 4 Connect to a Power Outlet�� 6

Step 5 Select a Language �� 7

Step 6 Connect to your Internet Service �� 8

Step 7 Setting the Time and Date �� 19

Step 8 Registering Your CapTel Phone�� 20

Step 9

Record Personal Greeting Message

(Optional)

�� 22

Troubleshooting �� 24

2 •TABLE OF CONTENTS Installation Help: 888-269-7477

TABLE OF CONTENTS

What is in the box?

Your CapTel 880i includes the following parts:

• CapTel 880i Phone

• Telephone Cord

• Power Adapter –

to plug into a

wall outlet

Important! Use only the power adapter that

came in the box with your CapTel 880i

• Ethernet Cable – to connect

to Internet service

(not necessary for

WiFi installations)

• CapTel Setup

Guide and CapTel

How-to Guide

Installation Help: 888-269-7477 REQUIREMENTS •3

STEP 1 Requirements

Before you set up your phone, make sure you already have:

Telephone Service

Connects to the CapTel 880i via a telephone cord using a standard RJ11

connection. Your telephone service can be any of the following:

NOTE: Your CapTel 880i does NOT work with digital Private Branch Exchange

(PBX) phone systems found in some business settings, residential facilities,

and hotels, unless an analog port is available.

Access to High-speed Internet Service

Connects to the CapTel 880i via an Ethernet cable or via a Wireless

(WiFi) network. Your Internet service must be working properly in order

for the CapTel 880i to display captions. A high-speed Internet connection is

required. Dial-up Internet service will not work. In home settings that do not

have a wireless network, you may need a router or switch to connect more

than one device to your Internet service. Your Internet modem and/or router

should support DHCP. You should also check if a ﬁrewall is active on either

the modem or the router, as it might interfere with connecting the CapTel

880i to your network (see Troubleshooting on page 23 for tips).

Standard Electrical Power

The CapTel 880i plugs into a standard electrical wall outlet. You

must use the power adapter that came with the CapTel 880i. Using any other

adapter may damage the CapTel and will void the warranty.

• Standard analog service

• DSL (Digital Subscriber Line)

– ﬁlter recommended

• Digital Cable phone service

• VOIP (Voice Over Internet Protocol)

phone service

• Fiber Optic phone service

4 •CHOOSING A LOCATION Installation Help: 888-269-7477

If possible, make sure that the outlets for your telephone service and your

electrical power are located close to your Internet service outlet (for wired

installations) or within range of your wireless router (for WiFi installations).

For settings where the outlets are not located close to one another, see

page 10 for more installation tips.

Choose a location where:

• There is a telephone jack, an electrical outlet, and an Internet

jack (Ethernet) all located nearby.*

• The surface it will be set on or mounted to is stable and secure.

• The area is protected from excessive heat or humidity.

* In WiFi settings, it is not necessary for your CapTel phone to be in the same room/area as the

wireless router. However, your wireless signal strength may be stronger the closer your CapTel

phone is positioned to the wireless router.

STEP 2 Choosing a

Location

Installation Help: 888-269-7477 CONNECT THE TELEPHONE LINE •5

STEP 3 Connect the

Telephone Line

Back (top) of CapTel 880iTelephone

Wall Outlet

Line 1Ethernet LNK/ACT Power

Telephone Line

Plug one end of the telephone cord into the

telephone jack labeled “Line 1”

Located on the back (top) edge of the CapTel 880i. Be sure to use the

telephone cord that came with your new CapTel 880i phone.

Plug the other end of the telephone cord into a

telephone wall outlet

6 •CONNECT TO A POWER OUTLET Installation Help: 888-269-7477

STEP 4 Connect to a

Power Outlet

Plug the power adapter cord into the power socket

labeled “Power”

Located on the back (top) edge of the CapTel 880i. Be sure to use the power

adapter that came with your new CapTel 880i.

Plug the power adapter into a wall outlet or power strip

The CapTel display screen will light up to let you know power is connected.

Once you plug in the power, your CapTel phone will automatically check

that everything is connected and working properly. You can follow along

on the CapTel display screen, which will tell you what is happening during

the set up process.

TIP: Plug your power adapter into an electrical power surge protector to

protect your CapTel 880i from damage caused by unspeciﬁed electrical voltage

or damage caused by lightning. Do not use an electrical outlet controlled by a

“dimmer” or wall switch.

WARNING: Be sure to use only

the power adapter that came

with your CapTel 880i. Using

any other power adapter may

damage your phone.

Installation Help: 888-269-7477 SELECT A LANGUAGE •7

STEP 5 Select a

Language

You can set the CapTel 880i for either English or Spanish language. The CapTel

menu options and conversation captions will appear in whichever language

you select.

1. When the CapTel screen lights

up, select which language

you would like. Press the UP

arrow or DOWN arrow until

the language you want is

highlighted.

2. Press the YES button to accept.

NOTE: You can change the Language setting at a later time. Please see

“Turning Spanish Captions On/Off” in the CapTel 880i How-to Guide.

Please Select Language

English

Español

Press YES to Accept

8 •CONNECT TO YOUR INTERNET SERVICE Installation Help: 888-269-7477

STEP 6 Connect to Your

Internet Service

There are two ways to connect to your Internet service:

Option 1: Wired – using an Ethernet cable to connect to the Internet.

Please follow instructions for “Wired Installations” below.

Option 2: Wireless – using your home/ofﬁce WiFi network to reach the

Internet. Please follow instructions for “Wireless/WiFi Installations”

on page 14.

For Wired Installations

1. Plug one end of the Ethernet cable into the jack labeled “Ethernet”,

located on the back (top) edge of the CapTel 880i. Be sure to use the

Ethernet cable that came with your new CapTel 880i phone.

2. Connect the other end of the Ethernet cable into the jack you use to access

your Internet service. Depending on how your Internet service is set up for

your home/ofﬁce, you could be plugging into any of the following:

• An available Ethernet jack on a digital cable modem

• An available Ethernet jack on a DSL modem

• An available Ethernet jack on a router in your home

• An available Ethernet jack in a wall outlet

NOTE: When connected properly, the LNK/ACT

indicator light will glow. The LNK/ACT indicator

light is located next to the Ethernet jack on

the back (top) edge of the CapTel 880i.

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