US Robotics USR5660A Bedienungsanleitung

56K PCI Faxmodem

Quick Installation Guide for

Windows 95, 98, Me, 2000, and XP

Operating Systems

English

Français

Model 5660A

Model 5660A-BP

Part Number R24.0484.00

U.S. Robotics Corporation

935 National Parkway

Schaumburg, IL

60173-5157

USA

No part of this documentation may be reproduced in any form or by any means or used to make

any derivative work (such as translation, transformation, or adaptation) without written

permission from U.S. Robotics Corporation.

U.S. Robotics Corporation reserves the right to revise this documentation and to make changes in

the products and/or content of this document from time to time without obligation to provide

notification of such revision or change.

U.S. Robotics Corporation provides this documentation without warranty of any kind, either

implied or expressed, including, but not limited to, implied warranties of merchantability and

fitness for a particular purpose.

If there is any software on removable media described in this documentation, it is furnished

under a license agreement included with the product as a separate document, in the hard copy

documentation, or on the removable media in a directory file named LICENSE.TXT or

!LICENSE.TXT. If you are unable to locate a copy, please contact U.S. Robotics and a copy will be

provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software

described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at

private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS

252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is

provided with only such rights as are provided in U.S. Robotics standard commercial license for

the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-

7015 (Nov 1995) or FAR 52.227-14 (June 1987) whichever is applicable. You agree not to remove or

deface any portion of any legend provided on any licensed program or documentation contained

in, or delivered to you in conjunction with, this User Guide.

U.S. Robotics and the U.S. Robotics logo are registered trademarks of U.S. Robotics Corporation.

All other company and product names may be trademarks of the respective companies with

which they are associated.

Installation Instructions

Prepare for installation.

CAUTION: To avoid the risk of electrical shock, make sure your computer and all

peripheral devices are turned off and unplugged. Disconnect all telephone cables from

any existing modems before opening the computer’s cover. Touch an unpainted metal

area of your computer’s case to ground yourself, which protects your equipment from

electrostatic discharge.

NOTE: U.S. Robotics recommends uninstalling any other modems that are installed in

your system and unplugging all telephone cords connected to these modems. Refer to

your previous modem's documentation for instructions.

Write your new U.S. Robotics modem's serial number in the box below. The serial number is

located on the white bar code sticker on the modem and on the modem's box. If you ever need to

call our Technical Support department, you will need this number, your Product ID Number, and

your Model Number to receive assistance.

Product ID Number Model Number Serial Number

Step 1: Physically install the modem in your computer.

Turn off your computer and all peripheral

devices. Unplug your computer and remove

the computer’s cover. Remove the expansion

slot cover at the back of an empty PCI

expansion slot. PCI slots are usually white in

color. The slot cover is on the back of your

computer and covers an opening on your

computer’s case. The slot cover could be

held in place with a screw or a clip.

Insert the modem into the PCI slot. You may

need to rock the modem back and forth while

pressing down firmly to properly seat the

modem in the PCI slot.

The modem’s metal bracket will cover the opening on the back of the computer. If applicable,

secure the modem with the screw or clip you removed. Replace the computer’s cover.

Step 2: Connect the modem to an analog phone line.

Plug one end of the provided phone cord into the jack on the modem labeled . Plug the other

end into an analog phone wall jack. When you are not using your modem, you can use a

telephone by plugging the telephone’s cord into the modem’s jack.

USR5660A 5660A

USR5660A-BP 5660A-BP

CAUTION: The U.S. Robotics 56K PCI Faxmodem requires a standard analog telephone

line. Do not connect your modem to a digital telephone line. Digital lines are commonly

used in office buildings and hotels. If you are unsure whether your line is analog or

digital, ask your network administrator or your local telephone company.

Step 3: Install the modem drivers.

All Operating Systems

Reconnect your computer and peripherals and turn your computer on.

NOTE: If at any time during the installation you are prompted to select the location of

your installation drivers, the following is the correct location on the Installation CD-ROM

(assuming D: is your CD-ROM drive).

Windows Me/98/95 drivers - D:\

Windows XP/2000 drivers - D:\2000_XP

Windows 95

Insert the Installation CD-ROM into your CD-ROM drive before Windows opens. You need to install

both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics V.92 PCI

Faxmodem.

NOTE: If at any time during the installation you are prompted to select the location of

any installation files, the location of the files on the Installation CD-ROM is D:\ (assuming

D: is your CD-ROM drive).

When the New Hardware Found or Update Device Driver Wizard appears, follow the on-screen

instructions.

Windows 98

You need to install both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics

V.92 PCI Faxmodem.

Log into Windows. Insert the Installation CD-ROM into your CD-ROM drive. When the Add New

Hardware Wizard appears click Next. Select Search for the best driver for your device

(Recommended) and click Next. Click Specify a location and type D:\ (If your CD-ROM drive uses

a different letter, type that letter in place of “D”). Click Next. When Windows locates the correct

drivers for the U.S. Robotics V.92 PCI Faxmodem Enumerator, click Next. When Windows is

finished installing the drivers, click Finish.

The wizard will then detect and report a search for drivers for U.S. Robotics V.92 PCI Faxmodem.

Click Next. Choose Search for the best driver for your device (Recommended) and click Next.

Click Specify a location and type D:\ (If your CD-ROM drive uses a different letter, type that letter

in place of “D”). Click Next. When Windows locates the correct drivers for the U.S. Robotics V.92

PCI Faxmodem, click Next. When Windows is finished installing the software, click Finish.

Windows Me

You need to install both the U.S. Robotics V.92 PCI Faxmodem Enumerator and the U.S. Robotics

V.92 PCI Faxmodem.

Log into Windows. Insert the Installation CD-ROM into your CD-ROM drive. When the Add New

Hardware Wizard appears, select Specify the location of the driver (Advanced) and click Next.

Make sure that Removable Media (Floppy, CD-ROM...) is not selected. Click Specify a location

and type D:\ (If your CD-ROM drive uses a different letter, type that letter in place of “D”). Click

Next. When Windows locates the correct drivers for the U.S. Robotics V.92 PCI Faxmodem

Enumerator, click Next. When Windows is finished installing the drivers, click Finish.

The wizard will then detect and report a search for drivers for U.S. Robotics V.92 PCI Faxmodem.

Choose Specify the location of the driver (Advanced) and click Next. Click Specify a location and

type D:\ (If your CD-ROM drive uses a different letter, type that letter in place of “D”). Click Next.

When Windows locates the correct drivers for the U.S. Robotics V.92 PCI Faxmodem, click Next.

When Windows is finished installing the software, click Finish.

Windows 2000

Log into Windows. When the “Found New Hardware Wizard” screen appears, click Next then

insert the Installation CD-ROM into your CD-ROM drive. Select Search for a suitable driver for my

device (Recommended) and click Next. Click CD-ROM drives and click Next. When Windows

locates the correct drivers for the PCI Simple Communications Controller, click Next. Click Yes to

continue if a “Digital Signature Not Found” screen appears*. When Windows is finished installing

the drivers, click Finish.

Windows XP

Log into Windows. When the Found New Hardware Wizard appears, insert your Installation CD-

ROM into your CD-ROM drive. A “Hardware Installation” warning will appear*. Click Continue

Anyway. When Windows is finished installing the software, click Finish.

* U.S. Robotics has thoroughly tested in conjunction with the supported hardware and has verified compatibility with Windows

2000/XP.

Software Installation

Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD-ROM window should

automatically appear.

If your Installation CD-ROM is already in the drive, and the Installation CD-ROM interface is not

displayed, eject and reinsert the Installation CD-ROM. If the CD-ROM interface still does not

appear, click Windows Start and then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-

ROM drive uses a different letter, type that letter in place of “D.”)

Install the Instant Update software.

The Instant Update software automatically notifies you of any updates to your modem’s code.

To install the Instant Update software:

At the Installation CD-ROM interface, click Software, select U.S. Robotics Instant Update and

then click Install. Then follow the on-screen instructions to install the Instant Update

software.

Install the Internet Call Notification software.

Internet Call Notification enables the V.92 feature “Modem On Hold,” which allows your Internet

connection to be suspended when there is an inbound telephone call. If you are connecting to a

service provider that supports V.92, you will receive a message informing you of an incoming call.

In addition, if you subscribe to Caller ID service, the number of the incoming call will be displayed

in the computer's message window. You will then have the option to accept the call or to ignore it.

If you choose to accept the call, another message will appear notifying you of the length of time

that the provider's system will wait on hold before the data connection is terminated. You can

then return to the connection when the call is completed without losing the connection.

If you are connecting to a server that does not support V.92, you will receive a message informing

you of an incoming call. You will then have the option to accept the call or to ignore it. If you

choose to accept the call, your data connection will be terminated.

To install the Internet Call Notification software:

At the Installation CD-ROM interface, click Software, Internet Call Notification, and then

Install. Follow the on-screen instructions to complete the installation of the software.

When you register your modem online, U.S. Robotics will use your information to:

• Enable your warranty.

• Inform you of future product support notices, alerts, and changes to our support offerings.

• Invite you to participate in market research, new product definition studies, and beta test

programs.

• Invite you to participate in promotional campaigns.

We respect our customers’ privacy. U.S. Robotics will not sell or provide any personal information

that identifies you or any individual to any outside source.

To register your modem:

Connect to your Internet service provider. At the Installation CD-ROM interface, click Support

and then click Registration and Warranty. Click the link to register your modem. You can also

http://www.usr.com/productreg

Uninstallation Instructions

Step 1: Uninstall the modem drivers.

Windows 95/98/Me

• Click Windows Start, Settings, and then Control Panel.

• Double-click Add/Remove Programs.

• Select U.S. Robotics V.92 PCI Faxmodem and click Add/Remove.

• Click Yes.

• Click OK.

Windows 2000

• Click Windows Start, Settings, and then Control Panel.

• Double-click Add/Remove Programs.

• Select U.S. Robotics V.92 PCI Faxmodem and click Change/Remove.

• Click Close.

Windows XP

• Click Windows Start and then Control Panel.

• Double-click Add or Remove Programs.

• Select U.S. Robotics V.92 PCI Faxmodem.

• Click Change/Remove.

• Click Close.

Step 2: Finish removing the modem from the computer.

CAUTION: To avoid the risk of electrical shock, make sure your computer and all

peripheral devices are turned off and unplugged. Disconnect all telephone cables from

any existing modems before opening the computer’s cover. Touch an unpainted metal

area of your computer’s case to ground yourself, which protects your equipment from

electrostatic discharge.

Turn off your computer and all peripheral devices. Unplug your computer and disconnect all

telephone cables from any modems. Remove the computer’s cover. Remove the modem from the

PCI expansion slot.

Troubleshooting

If you have any difficulty with your modem, first make sure that it was

installed correctly.

1. Make sure that your modem is physically installed correctly in your computer. With your

computer turned off, you will need to press the modem in firmly so that it is seated properly

in its slot. When the modem is installed correctly, you will no longer see any part of the gold

edge. See Step 1 in this guide for complete instructions. If your modem still does not work,

turn off your computer, remove the modem, and reinstall it in another PCI slot.

2. Next, make sure that the drivers have been installed correctly. Follow the instructions for

your operating system:

Windows 95/98/Me

Click Windows Start, Settings, and then Control Panel. Double-click the System icon. Click the

the Device Manager tab. Click to expand HSFMODEM. You should see U.S. Robotics V.92 PCI

Faxmodem Enumerator listed. Click to expand Modem or Modems. You should see U.S. Robotics

V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not

listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting

category in this guide, “My computer isn’t recognizing my modem,” or uninstall your modem and

reinstall it.

Windows 2000

Click Windows Start, Settings, and then Control Panel. Double-click System. Click the Hardware

tab and then the Device Manager button. Click to expand Modems. You should see U.S. Robotics

V.92 PCI Faxmodem listed. This means that the installation was a success. If your modem is not

listed, shut down and restart your computer. If it is still not listed, go to the next Troubleshooting

category in this guide, “My computer isn’t recognizing my modem,” or uninstall your modem and

reinstall it.

Windows XP

Click Windows Start and then Control Panel. Double-click System. If you do not see the System

icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the

window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.

You should see U.S. Robotics V.92 PCI Faxmodem listed. This means that the installation was a

success. If your modem is not listed, shut down and restart your computer. If it is still not listed,

go to the next Troubleshooting category in this guide, “My computer isn’t recognizing my

modem,” or uninstall your modem and reinstall it.

My computer isn’t recognizing my modem.

If Plug and Play fails to find the modem as new hardware, you need to check the following:

• With your computer turned off, confirm that the modem is firmly seated in the PCI slot. The

modem should sit evenly in the slot with no part of the gold edge showing.

• With your computer turned off, try installing the modem in another PCI slot.

• Check your computer manual to make sure that the PCI slot is configured properly.

My modem seemed to install correctly but doesn’t work or is performing

erratically.

Possible solution:

Hardware resources are not properly assigned to your modem. Although PCI devices can share

IRQs, there are devices on the market which do not share IRQs properly. If the modem has been

assigned to an IRQ with one of these devices, the modem may perform erratically.

Windows 95/98/Me

Right-click the My Computer icon on your desktop. Click Properties and then click the Device

Manager tab. In the list of devices, double-click the Modem or Modems category. Look for your

modem’s description. If a yellow exclamation point appears over your modem’s description, your

modem is in conflict with another device.

• With your computer turned off, try installing the modem in another PCI slot.

• Check your computer manual to make sure that the PCI slot is configured properly.

• If an available IRQ does not exist, you may need to remove, disable, or relocate another

device. Refer to that device’s documentation for more information about removing,

disabling, or relocating it.

Windows 2000

Right-click the My Computer icon on your desktop. Click Properties, click the Hardware tab, then

click Device Manager. In the list of devices, double-click the Modems category. Look for your

modem’s description. If a yellow exclamation point appears over the modem’s description, your

modem is in conflict with another device.

• With your computer turned off, try installing the modem in another PCI slot.

• Check your computer manual to make sure that the PCI slot is configured properly.

• If an available IRQ does not exist, you may need to remove, disable, or relocate another

device. Refer to that device’s documentation for more information about removing,

disabling, or relocating it.

Windows XP

Click Windows Start and then Control Panel. Double-click System. If you do not see the System

icon, make sure you are in Classic View. Click Switch to Classic View on the upper left side of the

window. Click the Hardware tab and then the Device Manager button. Click to expand Modems.

You should see U.S. Robotics V.92 PCI Faxmodem listed. If a yellow exclamation point appears

over the modem’s description, your modem is in conflict with another device.

• With your computer turned off, try installing the modem in another PCI slot.

• Check your computer manual to make sure that the PCI slot is configured properly.

• If an available IRQ does not exist, you may need to remove, disable, or relocate another

device. Refer to that device’s documentation for more information about removing,

disabling, or relocating it.

My software isn’t recognizing my modem.

Possible solution:

Your communications software may not function properly if you have more than one version of

the software installed, you are using an older version, or you have more than one

communications application installed on your system. We highly recommend using the

communications software provided with your modem on the Installation CD-ROM.

Possible solution:

Your software’s COM port settings may be incorrect. There should be a place in the Setup section

of your software that addresses port settings. Make sure the software’s port settings match those

for your modem. To check which COM port your modem is using, check the settings as described

in the beginning of the “Troubleshooting” section of this guide. Check your communication

software’s documentation for instructions on adjusting the port settings in your software.

Possible solution:

If you are using software which uses a Windows modem description and you had a previous

modem installed, you may need to update your software’s setting to reflect the use of the U.S.

Robotics V.92 PCI Faxmodem.

Possible solution:

If you are using Windows-based software which has its own list of modems to select from, you

may need to update the software for use with this modem. For best operation, select Standard

Modem or Hayes Compatible from the list of manufacturers. You may also need to select the

modem’s COM port. To check which COM port your modem is using, check the settings as

described in the beginning of the “Troubleshooting” section of this guide.

Possible solution:

Windows 95/98/Me

If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration

and make sure you have your new U.S. Robotics modem selected. Double-click My Computer,

Windows Me users double-click Control Panel, all Windows users double-click Dial-Up

Networking, right-click the connection you are trying to use, and click Properties.

Windows 2000/XP

Make sure you have uninstalled all previously installed modems from your system.

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