Vidicode Call Recorder Single II Bedienungsanleitung

Call Recorder VoIP II

Manual

V2.3

Contents

1Introduction....................................................................4

2Getting started...............................................................5

2.1 Hardware installation –LAN mode .................................5

2.2 Hardware installation –USB mode .................................6

2.3 Powering the IP Phone .....................................................6

2.4 LEDs & Button ...................................................................7

2.5 Software installation ........................................................7

3Options menu.................................................................9

3.1 Language ...........................................................................9

3.2 Setup..................................................................................9

3.2.1 Recording................................................................................ 9

3.2.2 Licensing ............................................................................... 11

3.2.3 Playback ................................................................................ 12

3.2.4 Data storage ......................................................................... 13

3.2.5 Start / Exit............................................................................. 14

3.2.6 Security ................................................................................. 15

3.2.7 Display .................................................................................. 16

4Playback control...........................................................17

4.1 Hotkeys................................................................................. 17

5Layout of the software................................................18

5.1 Main Menu ......................................................................18

5.1.1 File......................................................................................... 18

5.1.2 View ...................................................................................... 19

5.1.3 List......................................................................................... 19

5.1.4 The Recycle Bin..................................................................... 20

5.1.5 Actions .................................................................................. 21

5.2 Names en Notes ..............................................................25

5.3 List and Search buttons ..................................................25

5.3.1 The List button ..................................................................... 25

5.3.2 The Search button................................................................ 26

6Software Updates ........................................................28

7Acknowledgements .....................................................29

7.1 Privacy..............................................................................29

7.2 Liability ............................................................................29

1Introduction

The Call Recorder VoIP II is a software and hardware combination for

the recording of telephone calls that are transported over an IP

network. The supplied hardware unit copies the digital data, coming

from external IP telephone calls, to the PC. The unit sends the data to

the PC LAN cable or optionally to the USB cable. With the button the

streamed data can be stopped and started again.

The PC software interprets the data and stores it as playable audio files

on the hard disk, together with the date, time and call number

information (meta data).

Every gigabyte of free disk space allows you to record up to 180 hours of

conversation on your hard disk.

The Call Recorder VoIP II hardware (CR-VoIP unit) is USB powered.

Without power, it is not possible to record from an external IP phone.

Recording from an IP-Softphone does not need the CR-VoIP unit to be

connected during recording, but it is still needed during the installation

of the software.

There are 2 types of Call Recorder VoIP with different output modes:

•ART 010.01210 Call Recorder VoIP supports LAN or USB output.

•ART 010.01207 Call Recorder VoIP supports LAN output only.

The supplied PC program, called “Call Recorder VoIP software”, stores

recordings in a versatile database, called the archive. The archive is

displayed on your computer screen as a list of recordings. In the list, the

recorded meta data like date & time of the recording, is stored with the

actual recording and can be viewed in the archive.

Pre-defined queries for time intervals are readily available. It is possible

to search on telephone number. Custom queries can be made and saved.

The database has its own Windows style Recycle-bin. Recordings are

stored as wave files in subdirectories (year\month\day\hour) of the

archive directory.

Note:

- The CR-VoIP is USB-powered.

- PoE on the VoIP LAN is passed to the VoIP telephone.

2Getting started

The Call Recorder VoIP is set up in a sequence of steps. The following

paragraphs will describe the steps involved. They are:

•Decide to use the CR-VoIP in ‘LAN’ mode or ‘USB’ mode

•Hardware installation in the desired mode

•Install, setup and license the PC software

2.1 Hardware installation –LAN mode

•Connect the LAN cable from the Telephone to the CR-VoIP port 1 “TEL”.

•Connect the ‘Wall’ (LAN switch) to the CR-VoIP port 2 “LAN”.

•Connect the LAN cable from the PC to the CR-VoIP port 3 “PC”.

•Connect the PC-USB to the CR-VoIP “USB” (used for power supply only).

Note:

Compared with ART 010.01210, the ‘LAN-only’ CR-VoIP ART 010.01207,

has 1 extra LAN port on position ‘4’.

On ART 010.1210, a cap is placed on that position to prevent usage.

Don’t remove the cap as the LAN signals are used internally.

2.2 Hardware installation –USB mode

•Connect the LAN cable from the Telephone to the CR-VoIP port 1 “TEL”.

•Connect the ‘Wall’ (LAN switch) to the CR-VoIP port 2 “LAN”.

•Connect the PC-USB to the CR-VoIP “USB” (used for power & data)!

2.3 Powering the IP Phone

Using a CR-VoIP does not change the powering of the IP Phone.

The IP Phone can be powered by its own mains adaptor or by PoE

(Power over Ethernet).

With PoE, the CR-VoIP always passes the PoE to the IP Phone, so the IP

Phone is always PoE-powered when PoE is applied.

Note that the CR-VoIP does NOT supply PoE, it simply passes PoE from

the VoIP-LAN, whenever available, to the IP Phone.

More, the CR-VoIP itself is not powered by PoE. CR-VoIP always needs a

PC or a USB mains adapter for powering. PoE is only used for IP Phone.

2.4 LEDs & Button

YELLOW LED ON: Device is powered.

RED LED ON : Recording call data is enabled.

GREEN LED ON : VoIP data is sent to the PC LAN cable.

BLUE LED ON : VoIP data is sent to the PC USB cable (default).

The button has two functions:

1. Press short to toggle between Recording and Not-recording;

RED LED on or off.

2. Press long (5 secs) to toggle between USB and LAN mode;

BLUE LED or GREEN LED on.

2.5 Software installation

You just have done the hardware installation of your CR-VoIP and we

continue with the software installation. The CR-VoIP should be powered.

Now place the CD in your computer and the software installation starts.

If the installation does not start automatically, then locate the file

‘CRVoIPInstall.exe’ on the CD and start it by double-clicking.

Follow the instructions on the screen:

•Select your preferred language for the installation.

•Confirm the location where the software will be installed.

•Specify a location for the database files.

•Select whether you want a desktop icon for the application.

Note1:

Software installation is only possible when the CR-VoIP unit is connected

to a USB port on the same PC.

Note2:

A separate installation of the WinPcap driver may be needed and is

started automatically, depending on the absence of this low-level

network interface driver.

When the software starts for the first time you will see an empty

database:

Several options are now important to configure, such as:

•Select the language of the user interface.

•Add one or more recorder-channel licenses.

•Enter the IP-address(es) of your local phone(s).

Note:

You need to enter at least one recorder-channel license key before the

software can record your calls (see Setup > Licensing).

All options are further explained in the next chapter.

3Options menu

3.1 Language

The Call Recorder VoIP software supports several languages and it is

possible to change the used language at any moment.

•Select your language and click.

3.2 Setup

3.2.1 Recording

•IP Addresses of phone

Enter the IP address of the local VoIP phone. If multiple phones are used,

input the IP address of each phone, separated by commas. This setting is

used to determine what is the local and remote side of a call, which is

needed to determine the direction of a call (inbound or outbound).

Instead of specifying individual IP addresses, it is also possible to specify

an IP range, using the standardized network prefix notation. For

example:

192.168.0.0/24 means that the first 24 bits are fixed, and the last 8 bits

may vary, which means that, in this example, all IP addresses that start

with 192.168.x would be considered local.

Note1: Enter the IP address of the local VoIP PBX might cause, that the

shown direction of the call is incorrect.

Note2: This IP address is not used as a filter.

•Avaya

This option enables support for the special Avaya (IP Office) H.323

protocol.

•Minimum Duration

Minimum Duration refers to the minimum duration of a recording for it

to be stored. Standard setting would be 5 seconds. Recordings shorter

than the set Minimum duration will not be stored.

•Call Recording for Skype Software

By default, this option is not active. When activated, a button with the

name "Uses Skype Software" is displayed in the List tab of the main

screen, and Skype calls are recorded. When this option is enabled for the

first time and after an update of the software, the Skype software itself

will ask your permission if the VoIP software may use Skype.

Note:

This option makes use of the API provided by Skype. Changes in the API

or the removal of this API in future updates of Skype may cause this

feature not to work anymore.

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