Vidicode VC2077 Bedienungsanleitung

Call Recorder VoIP

Manual

v1.2

(VC2077)

Contents

1Introduction....................................................................4

2Getting started...............................................................5

2.1 Hardware installation.......................................................5

2.2 Software installation ........................................................6

3Options menu.................................................................8

3.1 Language ...........................................................................8

3.2 Setup..................................................................................9

3.2.1 Recording................................................................................ 9

3.2.2 Licensing ............................................................................... 10

3.2.3 Playback ................................................................................ 11

3.2.4 Data storage ......................................................................... 12

3.2.5 Start / Exit............................................................................. 13

3.2.6 Security ................................................................................. 14

3.2.7 Display .................................................................................. 15

4Playback control...........................................................16

4.1 Hotkeys................................................................................. 16

5Layout of the software................................................17

5.1 Main Menu ......................................................................17

5.1.1 File......................................................................................... 17

5.1.2 View ...................................................................................... 18

5.1.3 List......................................................................................... 18

5.1.4 The Recycle Bin..................................................................... 19

5.1.5 Actions .................................................................................. 20

5.2 Names en Notes ..............................................................23

5.3 List and Search buttons..................................................24

5.3.1 The List button ..................................................................... 24

5.3.2 The Search button................................................................ 25

6Software Updates ........................................................27

7Acknowledgements .....................................................28

7.1 Privacy..............................................................................28

7.2 Liability ............................................................................28

INDEX ...................................................................................29

1Introduction

The Call Recorder VoIP is a software and hardware combination for the

recording of telephone calls that are transported over an IP network.

The supplied hardware unit copies the digital data, coming from

external IP telephone calls, to the PC. The software interprets the data,

and stores it as playable audio files on the hard disk, together with the

date, time and call number information (meta data).

Every gigabyte of free disk space allows you to record up to 180 hours of

conversation on your hard disk.

The Call Recorder VoIP hardware unit (CR-VoIP unit) is USB powered.

Without power it is not possible to record from an external IP phone.

Recording an IP Softphone does not need the CR-VoIP unit to be

connected during recording, but it is still needed during the installation

of the software.

The program stores recordings in a versatile database, called the archive.

This archive is displayed on your computer screen as a list of recordings.

In the list the recorded meta data, like date and time of the recording,

is stored with the actual recording and can be viewed in the archive.

Pre-defined queries for time intervals are readily available. It is possible

to search on telephone number. Custom queries can be made and saved.

The database has its own Windows style Recycle-bin. Recordings are

stored as wave files in subdirectories (year\month\day\hour) of the

archive directory.

NOTE 1:

The CR-VoIP unit needs to be powered through USB, otherwise the

software can not record calls from an external LAN cable.

NOTE 2:

The CR-VoIP software stores all recordings on your PC. During recording

it is necessary that the PC is on and the software is running.

2Getting started

The Call Recorder VoIP is set up in a sequence of steps. The following

paragraphs will describe the steps involved. They are:

•Connecting the CR-VoIP unit to the network

•Connecting the CR-VoIP unit to the PC by USB

•Software installation

•Set up of the software

2.1 Hardware installation

USB PC

LAN PHONE

vidicode

Call Recorder VoIP

LAN

A: Connect the LAN cable coming from the Telephone to the CR-VoIP

port marked “Phone”.

B: Connect the LAN cable coming from the PC to the CR-VoIP port

marked “PC”.

C: Connect the “WALL” VoIP/DATA-LAN to the CR-VoIP port marked

“LAN”.

D: Connect the PC-USB to the CR-VoIP port marked “USB” (with cable

supplied).

2.2 Software installation

First connect the CR-VoIP unit to a USB port on your computer.

Now place the CD in your computer and the software installation starts.

If the installation does not start automatically, then locate the file

‘CRVoIPInstall.exe’ on the CD and start it by double-clicking.

Follow the instructions on the screen:

•Select your preferred language for the installation.

•Confirm the location where the software will be installed.

•Specify a location for the database files.

•Select whether you want a desktop icon for the application.

NOTE 1:

Software installation is only possible when the CR-VoIP unit is connected

to a USB port on the same PC.

NOTE 2:

A separate installation of the WinPcap driver may be needed and is

started automatically, depending on the absence of this low level

network interface driver.

When the software starts for the first time you will see an empty

database:

Several options are now important to configure, such as:

•Select the language of the user interface.

•Add one or more recorder-channel licenses.

•Enter the IP-address(es) of your local phone(s).

NOTE:

You need to enter at least one recorder-channel license key before the

software is able to record your calls (see Setup > Licensing).

All options are further explained in the next chapter.

3Options menu

3.1 Language

The Call Recorder VoIP software supports a number of languages and it

is possible to change the used language at any moment.

•Select your language and click.

3.2 Setup

3.2.1 Recording

•IP Addresses of phone

Enter the IP address of the local VoIP phone. If multiple phones are used,

input the IP address of each phone, separated by commas. This setting is

used to determine what is the local and remote side of a call, which is

needed to determine the direction of a call (inbound or outbound).

Instead of specifying individual IP addresses, it is also possible to specify

an IP range, using the standardized network prefix notation. For

example:

192.168.0.0/24 means that the first 24 bits are fixed, and the last 8 bits

may vary, which means that, in this example, all IP addresses that start

with 192.168.x would be considered local.

Note1: Enter the IP address of the local VoIP PBX might cause, that the

shown direction of the call is incorrect.

Note2: This IP address is not used as a filter.

•Avaya

This option enables support for the special Avaya (IP Office) H.323

protocol.

•Minimum Duration

Minimum Duration refers to the minimum duration of a recording for it

to be stored. Standard setting would be 5 seconds. Recordings shorter

than the set Minimum duration will not be stored.

•Call Recording for Skype Software

By default, this option is not active. When activated, a button with the

name "Uses Skype Software" is displayed in the List tab of the main

screen, and Skype calls are recorded. When this option is enabled for the

first time and after an update of the software, the Skype software itself

will ask your permission if the VoIP software may use Skype.

Note: This option makes use of the API provided by Skype. Changes in

the API or the removal of this API in future updates of Skype may cause

this feature not to work anymore.

3.2.2 Licensing

This page shows the status of previously entered licenses.

•Click the Add button to enter a new license key.

The number of concurrent recording-channels is determined by the

available license keys, up to a maximum of 4 channels.

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