Western Digital My Cloud Home Duo Bedienungsanleitung

My Cloud™Home & My Cloud™Home Duo

Personal Cloud Storage

User Manual

Accessing Online Support

▪Online Learning Center – Start here to get the most out of your cloud storage device: www.wdc.com/setup

▪Registration – Register your WD product to get the latest updates and special offers at: register.wdc.com

▪Technical Support – Get technical and other support through email at: support.wdc.com/support

▪Warranty & RMA Services – Get warranty, product replacement (RMA), RMA status, accessories, and data

recovery information at: support.wdc.com/warranty

▪Knowledge Base – Search by keyword, phrase, or answer ID at: support.wdc.com/knowledgebase

▪WD Community – Share your thoughts and connect with other WD users at: community.wdc.com

▪Phone Support – Get phone numbers for contacting support by region at: support.wdc.com

Table of Contents

_________

Accessing Online Support.................................................................................ii

_________

1 About Your My Cloud Home Device............................................................. 1

Features.............................................................................................................................1

Kit Contents......................................................................................................................2

Requirements................................................................................................................... 3

Desktop and Mobile App Operating System Compatibility............................................3

Web Browser Compatibility...............................................................................................3

Internet Connectivity..........................................................................................................3

Product Description.........................................................................................................4

Front LED..............................................................................................................................4

Rear Layout.......................................................................................................................... 5

Power Button....................................................................................................................... 5

Reset Button........................................................................................................................ 6

USB Port(s)........................................................................................................................... 6

Ethernet Port........................................................................................................................6

Handling Precautions.......................................................................................................7

_________

2 Setup Is A Snap..............................................................................................8

Connecting My Cloud Home.......................................................................................... 8

Registering Your Device..................................................................................................9

_________

3 Relive It Anywhere.......................................................................................10

Mobile App......................................................................................................................10

Web App.........................................................................................................................10

Desktop App...................................................................................................................10

Chromecast Video.......................................................................................................... 11

_________

4 Collect...........................................................................................................12

My Cloud Home Mobile App Backup............................................................................12

Social & Cloud Import.................................................................................................... 12

Import USB...................................................................................................................... 12

Drag-and-Drop - Web App............................................................................................13

Drag-and-Drop - Desktop App...................................................................................... 13

_________

My Cloud Home / My Cloud Home Duo

User Manual i

5 Privately Share..............................................................................................15

Create an Album.............................................................................................................15

Remove an Album...........................................................................................................15

_________

6 File View, Search and Edit........................................................................... 16

Timeline View..................................................................................................................16

File Search....................................................................................................................... 16

Photo Editing.................................................................................................................. 16

_________

7 Settings..........................................................................................................17

My Cloud Home Account Settings................................................................................17

Account Name....................................................................................................................17

Change Password.............................................................................................................. 17

Sign Out..............................................................................................................................18

My Cloud Home Settings - Add or Remove a Member...............................................18

Settings - Add a User.........................................................................................................18

Settings - Remove a User..................................................................................................18

My Cloud Home Device Settings...................................................................................19

Modify Device Name..........................................................................................................19

Firmware Version............................................................................................................... 19

Analytics..............................................................................................................................19

Reboot Device...................................................................................................................20

Erase All Data.....................................................................................................................20

Shut Down.......................................................................................................................... 21

_________

8 Additional Features & Functions................................................................ 22

Remove a Device Owner...............................................................................................22

App Permissions.............................................................................................................22

Managing Storage..........................................................................................................22

RMA - Replacing a Drive................................................................................................23

Removing........................................................................................................................... 23

Adding................................................................................................................................24

_________

9 FAQ............................................................................................................... 26

Power Adapter Compatibility.......................................................................................26

How to get an RMA to replace a defective product, or obtain a power supply

or USB cable for a WD product...............................................................................26

_________

10 Compliance and Warranty Information................................................... 27

Regulatory Compliance.................................................................................................27

My Cloud Home / My Cloud Home Duo

User Manual ii

FCC Class B Information................................................................................................... 27

ICES-003/NMB-003 Statement........................................................................................ 27

Safety Compliance............................................................................................................ 27

CE Compliance For Europe.............................................................................................. 27

Power Mode.......................................................................................................................28

Environmental Compliance (China)..............................................................................28

Warranty Information.................................................................................................... 28

Obtaining Service..............................................................................................................28

Limited Warranty...............................................................................................................29

Warranty Information (Australia/New Zealand).............................................................29

Obtaining Service..............................................................................................................30

Warranty............................................................................................................................ 30

GNU General Public License (“GPL”).............................................................................31

Third Party Notices – My Cloud Home.........................................................................32

MPEG-4 Visual – MPEG-LA.................................................................................................32

H.264 AVC – MPEG-LA.......................................................................................................32

Third Party Notices – My Cloud Home Duo.................................................................32

MPEG-2 - MPEG-LA............................................................................................................ 32

MPEG-4 Visual – MPEG-LA.................................................................................................32

H.264 AVC – MPEG-LA.......................................................................................................33

HEVC Advance...................................................................................................................33

My Cloud Home / My Cloud Home Duo

User Manual iii

1About Your My Cloud Home Device

▪Features

▪Kit Contents

▪Requirements

▪Product Description

▪Handling Precautions

Welcome to your My Cloud Home device. Before you get started using your device,

please review the following features and descriptions to get better acquainted with

your product.

Features

One central place to store and organize everything — My Cloud™Home storage is

home to all your content. With enough space to keep all your photos, videos and

ﬁles in one place at home, you can organize it your way and access from anywhere

with an internet connection.

Quick and simple setup — Set up your My Cloud™Home device quickly. Just plug it

into your Wi-Fi router. Then, use your mobile device to visit MyCloud.com/hello to

set up your account, and start backing up, accessing and sharing. No computer

necessary and no monthly fee required!

Everything saved twice with Mirror Mode — My Cloud™Home Duo devices comes

equipped with two hard drives and is set to Mirror Mode (RAID 1)*, so all your

photos, videos and ﬁles are stored on one drive and automatically duplicated onto

the second drive for extra peace of mind.

* This feature applies only to a My Cloud

Home Duo device, not a My Cloud Home single-drive device.

Mobile, on-the-go access — Use the My Cloud™Home mobile app, desktop app or

MyCloud.com to upload, access and share your favorite memories and stream

videos saved on your My Cloud™Home device.

Auto backup for photos and videos on your phone — Automatically back up photos

and videos on your phone to the My Cloud™Home device so you can make room

for more.

USB port to import photos and videos from all your devices — Quickly import photos

and videos from all the different devices scattered around your house, like USB ﬂash

drives and external hard drives, using the USB port on the back of the My Cloud™

Home. Keep all your favorite moments, action shots and adventures stored in one

central, organized place.

File search to ﬁnd content easily — Quickly ﬁnd photos, videos, movies and docs

using easy-to-use search with the My Cloud™Home mobile or desktop app, or on

MyCloud.com.

Individual, private spaces for each user — Invite family and friends to create individual

accounts. Each invited person can set up their own private space that only they

have access to on the device. They can manage, access and share their content as

they want.

Third-party applications to customize your way — Tailor your My Cloud™Home device

to ﬁt your personal needs and preferences using downloadable services, including

About Your My Cloud Home Device

My Cloud Home / My Cloud Home Duo

User Manual 1

Plex™Media Server, Dropbox™, Google Drive and more.

Cloud services may be

modiﬁed and vary by country.

Cloud account download to keep everything in one place — Store everything in one

place, even content in your favorite cloud accounts. Photos, videos and ﬁles from

your cloud accounts are automatically downloaded to your My Cloud™Home

device, including Dropbox™, Box, Google Drive, Facebook and many more.

Auto backup for all PCs and Mac computers at home — The My Cloud™Home device

has enormous capacity and plugs into your network to wirelessly back up every

computer at home to one central place. It works seamlessly with Windows®Backup

and Time Machine software.

Smooth video playback anywhere — Stream your personal videos anywhere, on any

device, using the My Cloud™Home mobile and desktop app or MyCloud.com.

Quick and easy sharing — Collect all your favorite memories and moments in one

place. With just a few clicks, share photos, videos, documents or entire folders with

friends and family, so nobody misses a thing.

Kit Contents

The My Cloud Home kit includes the following items:

▪ My Cloud Home device (a single-drive unit)

▪ Ethernet Cable

▪ AC power adapter (FAQ: Power Adapter Compatibility)

▪ Quick Install Guide

The My Cloud Home Duo kit includes the following items:

▪ My Cloud Home Duo device (two-bay unit)

About Your My Cloud Home Device

My Cloud Home / My Cloud Home Duo

User Manual 2

▪ Ethernet Cable

▪ AC power adapter (FAQ: Power Adapter Compatibility)

▪ Quick Install Guide

Requirements

Desktop and Mobile App Operating System Compatibility

The My Cloud Home desktop app is compatible with the following versions of the

Windows and macOS operating systems. The My Cloud Home mobile app is

compatible with the following versions of the iOS and Android operating systems.

Table 1.1

Windows®macOS®/ OS X®iOS®Android™

Windows 7 OS X Mavericks – 10.9 iOS 9 Marshmallow – 6.x

Windows 8.x OS X Yosemite – 10.10 iOS 10 Nougat – 7.x

Windows 10 OS X El Capitan – 10.11 iOS 11 Oreo – 8.x

macOS Sierra – 10.12 iOS 12 Pie – 9.0

macOS High Sierra – 10.13

macOS Mojave – 10.14

When My Cloud Home devices are accessed from a personal computer system via the My

Cloud Home desktop app, a 64-bit operating system is required. Compatibility can vary,

depending on hardware conﬁguration and operating system. For highest

performance and reliability, always install the latest updates.

Web Browser Compatibility

The My Cloud Home device can be accessed with an Internet browser. Using the

most current, stable combinations of operating system and web browser will

provide the best results. At a minimum, use one of the following browser versions

applicable to your operating system:

▪Google Chrome™50 or later on supported Windows, macOS, Android or iOS

operating systems

▪Internet Explorer®11 (11.0.9600.17843) or later on supported Windows®7,

Windows®8.1 or Windows®10 operating systems

▪Microsoft®Edge (20.10514) or later on the Windows 10 operating system

▪Safari®9.0 or later on supported OS X and macOS operating systems

▪Firefox®45 or later on supported Windows, macOS, Android or iOS operating

systems

Internet Connectivity

▪ My Cloud Home devices must be connected to the Internet. They should be

connected to an available router through the included Ethernet connection. (This

is not a Wi-Fi®device.) Gigabit capability for the router or switch is

recommended to maximize performance. The router requires a Broadband

About Your My Cloud Home Device

My Cloud Home / My Cloud Home Duo

User Manual 3

(WAN) Internet connection with an Internet Service Provider (ISP) for initial

setup, software downloads and for accessing the device.

Product Description

▪Front LED

▪Power Button

▪Reset Button

▪USB Port(s)

▪Ethernet Port

Front LED

1. Front LED

The front LED on My Cloud Home devices is a single color, white. It is either on, off

or blinks with a certain rhythm to indicate a speciﬁc "System Condition". A "System

Condition" list is outlined below in Table 1.2.

Table 1.2

LED Behavior System Condition

No LED light illuminated Power is Off or Disconnected

Solid Light - no blinking Device is Ready

Solid Light - no blinking Firmware or Software Update in Progress

Solid Light - no blinking Data Transfer from a USB connected device

Slow "breathing" rhythm Powering Up or Initializing

Slow "breathing" rhythm Reset Button Pressed

Slow "breathing" rhythm Power Button Pressed - My Cloud Home Duo Only

Slow "breathing" rhythm Device Shutdown Sequence Activated Through Mobile App

Fast "breathing" rhythm Device Requires Attention - Device Encountered an Error

About Your My Cloud Home Device

My Cloud Home / My Cloud Home Duo

User Manual 4

LED Behavior System Condition

Fast "breathing" rhythm USB Device Connection Error

Fast "breathing" rhythm Ethernet Connection Not Available

"Heartbeat" rhythm File System Notiﬁcation - Check if rebuild is needed - May require WD

Support Team.

"Rapid Blinking" rhythm Image Recovery Mode - Device is rebuilding from an unexpected

action; this process will take some time. May require WD Support

Team.

LED Table Note: Sometimes different 'System Conditions' result in identical "LED

Behavior". Therefore, view each "LED Behavior" within the context of your

operation.

Rear Layout

Illustrated above are the various ports, connectors and buttons on the rear of a My

Cloud Home Duo device and My Cloud Home device.

1. Power Button

2. Reset Button

3. USB Port(s)

4. Ethernet Port

5. DC Power Connector

Power Button

My Cloud Home Duo (two-bay device) has a rear-facing power button. My Cloud

Home (single-drive device) does not have a power button.

Table 1.3

Power Button

Function

Device Operation

Press Once System will stop all services, clear cache and shut down gracefully.

About Your My Cloud Home Device

My Cloud Home / My Cloud Home Duo

User Manual 5

Inhaltsverzeichnis

Andere Western Digital Netzwerkspeicherserver Handbücher

Western Digital

Western Digital WDBCTL0020HWT Montageanleitung

Western Digital

Western Digital ShareSpace Bedienungsanleitung

Western Digital

Western Digital Sentinel DX4000 Bedienungsanleitung

Western Digital

Western Digital WDBWWD0000NBK Bedienungsanleitung

Western Digital

Western Digital WDXE1600JBN - NetCenter NAS Server Bedienungsanleitung

Western Digital

Western Digital Sentinel RX4100 Betriebsanleitung

Western Digital

Western Digital WDXE1600JBN - NetCenter NAS Server Montageanleitung

Western Digital

Western Digital WDBLVH0160KBK Bedienungsanleitung

Western Digital

Western Digital WDBACH0030HAL Bedienungsanleitung

Western Digital

Western Digital WDBLVH0080KBK Bedienungsanleitung

Western Digital

Western Digital WDBCTL0020HWT Bedienungsanleitung

Western Digital

Western Digital My Book Pro Bedienungsanleitung

Western Digital

Western Digital WDBLGT0040KBK Service-Handbuch

Western Digital

Western Digital WDBLVH0080KBK Montageanleitung

Western Digital

Western Digital Sentinel DX4000 Service-Handbuch

Western Digital

Western Digital WDBWWD0080KBK Bedienungsanleitung

Western Digital

Western Digital Sentinel DX4000 Service-Handbuch

Western Digital

Western Digital ShareSpace Bedienungsanleitung

Western Digital

Western Digital WDBAAJ0010HSL-NESN - My Book Studio 1 TB FireWire... Bedienungsanleitung

Western Digital

Western Digital WDA4NC20000N - ShareSpace NAS Server Bedienungsanleitung

Western Digital

Western Digital WDBLGT0040KBK Bedienungsanleitung

Western Digital

Western Digital WDBWWD0000NBK Montageanleitung

Western Digital

Western Digital My Cloud EX4100 Bedienungsanleitung

Western Digital

Western Digital WDBWVL0080KBK Bedienungsanleitung

Beliebte Netzwerkspeicherserver Handbücher anderer Marken

HP NetStorage 6000 Bedienungsanleitung

Synology

Synology RackStation RS816 Handbuch

D-Link

D-Link ShareCenter Pro DNS-1200-05 Bedienungsanleitung

Avid Technology

Avid Technology VideoRAID ST Sicherheitsleitfaden

PrimeArray

PrimeArray 4xxx Bedienungsanleitung

Buffalo

Buffalo TeraStation WSS WSH5010N6 Bedienungsanleitung

Planex

Planex MZK-NAS01SG Bedienungsanleitung

Intel

Intel SS4000-E - Entry Storage System NAS Server Bedienungsanleitung

Synology

Synology RS2212+ Bedienungsanleitung

Allnet

Allnet ALL69000 Bedienungsanleitung

Adaptec

Adaptec 5325301580 Bedienungsanleitung

Motorola

Motorola EXORdisk II Bedienungsanleitung

Sony

Sony XDAAI1PK Bedienungsanleitung

Cisco

Cisco Linksys NAS200 Original Betriebsanleitung

Sans Digital

Sans Digital MR4UT6G Bedienungsanleitung

AIC

AIC FB128-LX Bedienungsanleitung

Dell

Dell PowerVault NX3500 Gebrauchsanweisung

Buffalo

Buffalo HD-RQSSU2/R5 Bedienungsanleitung