Yealink SIP-T23G Bedienungsanleitung

SIP-T23G Yealink IP Phone

QUICK START GUIDE

Hosted PBX

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE

Table of

Contents

Message

Headset

Transfer

Redial

Speakerphone

Volume

Mute

Getting Started With Hosted PBX 2

Setting Up Voice Mail Greetings from Your Phone 2

Basic Call Features 3

Placing a Call 3

Answering a Call 3

Ending a Call 3

Redial 3

Call Mute and Un-Mute 4

Call Hold and Resume 4

Call Transfer 4

Call Forward 5

Call Conference 5

Speed Dial 5

Voice Message 5

Customizing Your Phone 6

Call History 6

Contact Directory 6

Volume Adjustment 7

Ring Tones 7

Auto Attendant Greetings 7

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 2

Introduction

Geing Started with Hosted PBX

Seing Up Voice

Mail Greetings From

Your Phone

Welcome to Cogeco's Hosted PBX business phone service. The SIP T23G

YEALINK IP phone is not only intuitively easy to use, but also customizable

to suit your needs. Below, we'll walk you through all its features including

setting up your voicemail and conference calls. We've also added helpful,

time-saving tips throughout this guide. Let's get started.

Applies to ﬁrmware version 25.73.0.10 or later.

www.yealink.com

1. Dial feature code *98 or tap

2. Enter a PIN of your choice (at least 6 digits)

3. Re-enter PIN to conﬁrm

4. Upon hearing the system voice prompt, record your name

5. Press #to conﬁrm

6. Setting up the Greetings

Choose one of the following options:

• Press 1 to record a personal greeting. Follow the voice prompts to

complete the recording.

• Press 2 to select system generated greetings that include your name.

Greeting is automatically created.

• Press 3 to select system generated greetings that include your phone

number. Greeting is automatically created.

• Press 4 to select system generated greetings that include both your

name and telephone number. Greeting is automatically created.

Press the pound key (#) to conﬁrm.

After 3 unsuccessful attempts to log in, you will be locked out. Please

contact technical support at 1-855-440-5602. Accessing the Voice Portal

from a remote location is not offered.

VoIP 9-1-1 Service features may differ from traditional wireline 9-1-1

services. Visit cogeco.ca/911 for more information.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 3

Placing a Call

Basic Operations

Using the handset:

1. Pick up the handset.

2. Enter the number, and then

press the Send soft key.

Using the speakerphone:

1. With the handset on-hook,

press .

2. Enter the number, and then

press the Send soft key.

Using the headset:

1. With the headset connected,

press to activate the headset

mode.

2. Enter the number, and then press

the Send soft key.

Answering s Call

Using the handset: Pick up the handset.

Using the speakerphone: Press

Using the headset: Press

Ending a Call

Redial

Tips: During a call,

you can alternate

between the headset,

hands-free speaker

phone and handset

modes by pressing

the Headset key, the

Speakerphone key

or by picking up the

handset. Headset

mode requires a

headset connected.

Tips: you can reject

an incoming call by

pressing the Reject

soft key.

Using the handset:

Hang up the handset or press the

EndCall soft key.

Using the speakerphone:

Press

or the EndCall soft key.

• Press to enter the Placed Call list, press

to select the

desired entry, and then press or the Send soft key.

• Press twice when the phone is idle to dial out the last dialed number.

Using the headset:

Press the EndCall soft key.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 4

Call Mute and

Un-Mute

Call Hold and

Resume

Call Transfer

• Press to mute the microphone during a call.

• Press again to un-mute the call.

To place a call on hold:

Press the Hold soft key during an

active call.

To resume the call, do one of

the following:

If there is only one call on hold,

press the Resume soft key.

If there is more than one call on

hold, press

to select

the desired call, and then press

the Resume soft key.

You can transfer a call in the following ways:

Blind Transfer

1. Press or the Tran soft key

during a call. The call is placed on hold.

2. Enter the number you want to

transfer to.

3. Press or the Tran soft key.

Semi-Attended Transfer

1. Press or the Tran soft key

during a call. The call is placed on hold.

2. Enter the number you want to

transfer to, and then press .

3. Press or the Tran soft key

when the second party answers.

Semi-Attended Transfer

1. Press or the Tran soft key

during a call. The call is placed on hold.

2. Enter the number you want to

transfer to, and then press .

3. Press or the Tran soft key

when you hear the ring-back tone.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 5

Call Conference

Speed Dial

Voice Message

1. Press the Conf soft key during an active call. The call is placed on hold.

2. Enter the number of the second party, and then press the Send soft key.

3. Press the Conf soft key again when the second party answers.

All parties are now joined in the conference.

4. Press the EndCall soft key to disconnect all parties.

To enable call forwarding, dial feature code *72 followed by the number you want

to forward your number to.

To disable call forwarding, dial feature code *73.

Message waiting indicator on the idle screen indicates that one or more voice

messages are waiting at the message center. The power indicator LED slowly

ﬂashes red and the MESSAGE key LED lights up.

To listen to voice messages:

1. Press or the Connect soft key.

2. Follow the voice prompts to listen to your voice messages.

Call Forward

Tips: You can split

the conference call

into two individual

calls by pressing the

Split soft key.

To conﬁgure a speed dial key:

1. Press the Menu soft key when

the phone is idle, and then select

Features->DSS Keys.

2. Select the desired line key, and

then press the Enter soft key.

3. Select Speed Dial from the Type

ﬁeld, select the desired line from

the Account ID ﬁeld, enter a

label in the Label ﬁeld and enter

the number in the Value ﬁeld.

4. Press the Save soft key to accept

the change.

To use the speed dial key:

Press the speed dial key to dial out

the preset number.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 6

To delete a contact:

1. Press the Dir soft key when the

phone is idle, and then select

All Contacts.

2. Press

to select the

desired contact, press the Option

soft key and then select Delete.

3. Press the OK soft key when the

LCD screen prompts “Delete

selected item?”.

To edit a contact:

1. Press the Dir soft key when the

phone is idle, and then select

All Contacts.

2. Press

to select the

desired entry, press the Option

soft key and then select Detail.

3. Edit the contact information.

4. Press the Save soft key to accept

the change.

Call History

Customizing Your Phone

1. Press the History soft key when the phone is idle, press

scroll through the list.

2. Select an entry from the list, you can do the following:

• Press the Send soft key to call the entry

• Press the Delete soft key to delete the entry from the list.

3. If you press the Option soft key, you can also do the following:

• Select Detail to view detailed information about the entry.

• Select Add to Contacts to add the entry to the local directory.

• Select Add to Blacklist to add the entry to the blacklist.

• Select Delete All to delete all entries from the list.

Contact Directory To add a contact:

1. Press the Dir soft key when the

phone is idle, and then select

All Contacts.

2. Press the Add soft key to add

a contact.

3. Enter a unique contact name

in the Name ﬁeld, and enter the

phone number in the proper

ﬁeld.

4. Press the Add soft key to accept

the change.

Tips: You can add

contacts from call

history easily. For more

information, refer

to Call History above.

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 7

Volume Adjustment

Ring Tones

Auto Aendant

Greetings

Press during a call to adjust the receiver volume of the handset/

speakerphone/headset.

Press when the phone is idle or ringing to adjust the ringer volume.

1. Press the Menu soft key when the phone is idle, and then select

Settings->Basic Settings->Sound->Ring Tones.

2. Press or to select Common or the desired account and then press

the Enter soft key.

3. Press or to select the desired ring tone.

4. Press the Save soft key to accept the change.

Dial the Auto Attendant (AA) phone number

(E.g. 51#, 52#, 53# provided by Cogeco)

Upon hearing the IVR Prompt, press/key-in *6. Enter PIN followed by #

(E.g. 1234#)

If entering the system for the ﬁrst time, it will give you the option of choosing

your PIN (a minimum of 4 digits is recommended). Re-enter the new PIN to

conﬁrm, followed by #.

To Record & Edit recordings for Business and Non-Business hours

Press 1

To change the conﬁguration of your automated attendant

Press 1

To turn on/off your automated attendant

Press 2

To record or edit announcements used for your business-hours menu

• Press #to record your initial greeting

• When ﬁnished recording press #

• Press 1 to save the recording

• Press 2 to re-record/override

• Press 3 to exit

• Press 4 to continue recording

COGECO BUSINESS | YEALINK W52P IP DECT CORDLESS PHONE 8

Press 3

To record or edit announcements used for your non-business-hours menu.

(Note: this option will be only available if you have your attendant conﬁgured

by Cogeco to provide your callers with options during Non-Business hours)

• Press #to record your initial greeting

• When ﬁnished recording press #

• Press 1 to save the recording

• Press 2 to re-record/override

• Press 3 to exit

• Press 4 to continue recording

• Follow the voice prompts to complete the recording.

• Press the (*) button to return to the previous menu.

Questions?

Please visit our HPBX FAQ page at cogeco.ca

or call us at 1-855-440-5602.

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